ESG Webinar – Digital Era Strategy – 9 Data Strategies to Win Customers’ Hearts

The Executive Study Group (ESG) webinar named “Digital Era Strategy – 9 Data Strategies to Win Customers’ Hearts” was held by Asia Pacific Institute for Strategy Limited (APIFS) on 4^th May 2022.   In the beginning, Dr. Mark Lee briefed the background, history, and goal of Asia Pacific Institute for Strategy Limited (APIFS). 

Firstly, Dr. Mark Lee introduced guest speaker Mr. Neil Hoyne who is a senior fellow at Wharton and Google’s Chief Measurement Strategist. 

Then they discussed how many companies would employ company data for decision making and Mr. Neil Hoyne said only 6%! Moreover, management believed CFO upto 85-90% but believed Marketing only 10%.

Then Dr. Mark Lee shared the first insight was more focused on building customer relationship such as customer life cycle value.

Insight #2 is digital transformation is part of company DNA that not a business fashion term.  Mr. Hoyne also quoted Kennedy statement that “victory has 100 fathers and defeat is an orphan.”

Insight #3 that no perfect data you have but got insight from such data to ahead your competitors.

Insight #4 is marketer’s KPI on customer life cycle value that could close the gap with CFO.

Insight #5 is to build up database to connect people.

Insight #6 is for data scientist that they need front line staff and customer information.  So google employ data science as sale representative.  

Insight #7 is to rotate questions weekly and got as many new ideas as possible. 

Insight #8 don’t ask too many questions to your customers but good question with goal.

Lastly, Dr. Mark Lee introduced Mr. Neil Hoyne’s first book named “Converted: The Data-Driven Way to Win Customer’s Hearts” which is published in Feb 2022.

Reference:

Asia Pacific Institute for Strategy Limited (亞太策略研究所有限公司) – www.apifs.org

ESG facebook - https://www.facebook.com/groups/esg08

Previous talks summary:

https://qualityalchemist.blogspot.com/search/label/Executive%20Study%20Group

HKSQxEngDS Webinar - Survival Mode Quality: Quality & Innovation Tools, and ISO Standards for Survival in a Pandemic

 The Hong Kong Society for Quality (HKSQ) and CityU EngD Society co-organized a webinar on “Survival Mode Quality: Quality & Innovation Tools, and ISO Standards for Survival in a Pandemic” on 30^th April 2022. The webinar tried to combine different quality management and innovation tools (Lean & Extenics), as well as ISO standards (ISO 9001, ISO 22301 & ISO 22316) for achieving the survival mode of businesses.  I (Dr. Lotto Lai, Chairman of HKSQ) was the guest speaker for HKSQ and EngD Society on this topic.

Firstly, I briefed the impact under Covid-19 and the contents of this webinar including business model canvas, lean concept, extenics, ISO 9001 risk-base thinking, business continuity and organization resilient, as well as, survival mode quality model.

Using HKSQ as example, I shared our problems through Business Model during pandemic period such as no onsite activities including seminar, visit and workshop, etc.

The first quality tool selected for survival mode of business is lean concept.  After briefing the process of lean, 7 wastes (muda) were mentioned and the 8^th waste was identified as unused employee creativity. 

And then Extenics and Extension Innovation Method were introduced for diamond thinking as so to create more new ideas to solve our problems.

Recently example is designated taxis (抗疫專用的士) that can be explained through extenics model for car rental.

After that ISO 9001 risks and opportunities (clause 6.1) was employed. We used HKSQ case to identified four risk and evaluated their level.  Opposition of those risks are our opportunity and we tried to propose different actions. 

Incident management under ISO 22301 (previously BS 25999) was discussed. This business continuity management is a specific application of the broader concept of resilience to ensure organization survival during disruptive incidents.

And then ISO 22316 organizational resilience was introduced that is holistic management system for enhancing organization capability to absorb and adapt in a changing environment to enable it to deliver its objectives and to survive and prosper. Organizational resilience states the structure approach including principles, attributes and activities.

Finally, we reviewed the business model canvas in Viability, Desirability and Feasibility of HKSQ.

For Viability, we considered the profit and loss account report to analyze our financial health of the organization.

For Desirability, we employed Kano Model to consider our customers’ needs.

For Feasibility, we also used extenics to create new methods to provide services under pandemic. One example we used are online teaching in university and different ideas through different combination as well as evaluation were demonstrated.

At the end, I purposed the Survival Mode Quality Model involved all topics we discussed today and hopefully it could give inspiration to all participants.

Reference:

HKSQ - http://www.hksq.org

CityU EngD - https://www.cityu.edu.hk/adse/engd.htm

20220323: HKSQxEngDS Webinar - Decision Quality enhancement by using Transformation Bridge on Anti-Epidemic Strategies - https://qualityalchemist.blogspot.com/2022/03/hksqxengds-webinar-decision-quality.html

Previous relevant seminars:

BMC:

20140825: HKSTP Seminar on Business Model Canvas - https://qualityalchemist.blogspot.com/2014/08/hkstp-seminar-on-business-model-canvas.html

20151026: IAQ World Quality Forum 2015, Hungary – Day 1 “Quality Startup Management System” - https://qualityalchemist.blogspot.com/2015/10/iaq-world-quality-forum-2015-hungary_26.html

Lean:

20081122: Solutions for Profits Seminar II (My project aimed to reduce the process time of workflow of IC Design Tools booking and billing.) - https://qualityalchemist.blogspot.com/2008/11/solutions-for-profits-seminar-ii.html

20101029: Applying Lean Principles to Supply Chain Management - https://qualityalchemist.blogspot.com/2010/10/applying-lean-principles-to-supply.html

Extenics:

20170331: Extension Innovation Method Trainer Course Level 1 - https://qualityalchemist.blogspot.hk/2017/03/extension-innovation-method-trainer.html

20170409: Extension Innovation Method Trainer Course Level 2 - https://qualityalchemist.blogspot.hk/2017/04/extension-innovation-method-trainer.html

20170514: Extension Innovation Method Trainer Course Level 3 - Part 1 - https://qualityalchemist.blogspot.hk/2017/05/extension-innovation-method-trainer.html

20170528: Extension Innovation Method Trainer Course Level 3 - Part 2 - https://qualityalchemist.blogspot.hk/2017/05/extension-innovation-method-trainer_28.html

ISO9001:2015

20120519: HKQAA Seminar on the next version of ISO 9001:2015 - https://qualityalchemist.blogspot.com/2012/05/hkqaa-seminar-on-next-version-of-iso.html

20151209-10: HKQAA ISO9001:2015 QMS Lead Auditor Transition Training Course - https://qualityalchemist.blogspot.com/2015/12/hkqaa-iso90012015-qms-lead-auditor.html

ISO 22301

20081016-17: Implementation of Business Continuity Management - https://qualityalchemist.blogspot.com/2008/10/implementation-of-business-continuity.html

20121016: HKQAA Seminar on ISO 22301 Business Continuity Management System - https://qualityalchemist.blogspot.com/2012/10/hkqaa-seminar-on-iso-22301-business.html

ISO 22316

20170518: HKQAA Symposium 2017 (Part 1) - Dr. Nigel Croft "The Role of ISO Standards in Governance, Risk and Compliance Management for Today’s Business" - https://qualityalchemist.blogspot.com/2017/05/hkqaa-symposium-2017-part-1.html#more

 

CityU SDSC Seminar – Data-driven Specialization towards Intelligent Internet of Things

 The CityU Online Seminar named “Data-driven Specialization towards Intelligent Internet of Things” was organized by The School of Data Science (SDSC) on 26^th April 2022.  This talk invited Dr. Zimu Zhou (Assistant Professor, School of Computing and Information Systems, Singapore Management University) as guest speaker and he would like to share data-riven approach that optimizes the computation to the application context in order to break the resource limits of IoT devices and systems. Two examples included compression of multiple deep neural networks for mobile computer vision and post-deployment sensor calibration for air pollution monitoring were shared.

In the beginning, Dr. Zimu Zhou briefed the background of Internet of Things (IoT) since 1999.  After 20+ years development, massive data generated from city and intelligent applications were popular that IoT as embedded system but we faced grand challenge on high performance against low resource.

Firstly, Dr. Zhou discussed the question “how to customize advanced data processing such as deep learning to IoT context for efficient deployment?” He was inspired from biology about network pruning.

An overview of network pruning taxonomy was discussed including what to prune? how to prune? When to prune? and how often? It was assumed to remove redundant parameters within single DNN. Some IoT applications were discussed.

Multitask Zipping (MTZ) and its merge pre-trained DNN via neuron sharing were introduced. He also briefed some problems of pruning a multitask DNN including “if there are task B exclusive parameters in the shared part, pruning may eliminate parameters crucial for task B” that creates conflicts and “if there are shared parameters duplicated in the task exclusive parts, pruning may not remove such redundancy” that it was unable to merge duplicated neurons into shared parts.

After that Dr. Zhou discussed the 2^nd question “how to enhance IoT applications governed by domain sciences with big data?” He then briefed some sensor employed in air pollution monitoring but those low cost & low power sensors had the data quality problem. He proposed calibration transfer for automatic calibration of sensors without access to references. And future work he proposed was on-device calibration.

Finally, Dr. Zhou purposed collaborative intelligent IoT and employed cross-device federated learning. Deploying federated learning to IoT applications needed on-device model training.

Lastly, Dr. Zhou mentioned intelligent transport deploying federated learning to IoT applications and thanks his collaborators.

Reference:

SDSC - https://www.sdsc.cityu.edu.hk/

Other CityU’s AI seminar:

20210716: CityU Distinguished Lecture: How AI Will Transform the World - https://qualityalchemist.blogspot.com/2021/07/cityu-distinguished-lecture-how-ai-will.html

20201023: CityU Distinguished Seminar Series – Artificial Intelligence – Computing, Algorithm, Interaction - https://qualityalchemist.blogspot.com/2020/10/cityu-distinguished-seminar-series.html

20200917: CityU SDSC Seminar - Big Data, Deep Learning, and Federated Learning Research at Baidu - https://qualityalchemist.blogspot.com/2020/09/cityu-sdsc-seminar-big-data-deep.html

20200819: CityU Staff Seminar - Copyright As An Obstacle to AI Development - https://qualityalchemist.blogspot.com/2020/08/cityu-staff-seminar-copyright-as.html

20191101: CityU & PolyU Jointly Seminar on Attacks and Defenses on Machine Learning Services - https://qualityalchemist.blogspot.com/2019/11/cityu-polyu-jointly-seminar-on-attacks.html

20190912: CityU Seminar on the challenges and responses of AI to Public Management - https://qualityalchemist.blogspot.com/2019/09/cityu-seminar-on-challenges-and.html

20190814: CityU & NVIDIA Technology Sharing - AI Application and Research - https://qualityalchemist.blogspot.com/2019/08/cityu-nvidia-technology-sharing-ai.html

20190409: CityU & TFI Seminar – AI for Better Health and Wealth - https://qualityalchemist.blogspot.com/2019/04/cityu-tfi-seminar-ai-for-better-health.html

20190409: AI and E-Commerce: Ethical Conflicts《人工智能與電子商貿：倫理對弈》 - https://qualityalchemist.blogspot.com/2019/04/ai-and-e-commerce-ethical-conflicts.html

20190322: CityU President's Lecture series - Big Data Analysis & AI: Opportunities & Challenges - https://qualityalchemist.blogspot.com/2019/03/cityu-presidents-lecture-series-big.html

20190227: CityU Seminar on Design of Accident Prevention System for LWR using ANN and HS Simulator - https://qualityalchemist.blogspot.com/2019/02/cityu-seminar-on-design-of-accident.html

20190128: CityU Distinguished Lecture on AI Enabled Personalized Theranotics - https://qualityalchemist.blogspot.com/2019/01/cityu-distinguished-lecture-on-ai.html

20190122: CityU Seminar on The First Step for AI-based Human-Like Language Understanding – Sentiment Analysis of Text - https://qualityalchemist.blogspot.com/2019/01/cityu-seminar-on-first-step-for-ai.html

20181227: CityU Distinguished Lecture - How to Make an Artificial Vision System Smart? - https://qualityalchemist.blogspot.com/2018/12/cityu-distinguished-lecture-how-to-make.html

20181114: CityU the 1st Workshop on Financial Data Analysis - https://qualityalchemist.blogspot.com/2018/11/cityu-1st-workshop-on-financial-data.html

20180804: HKSQ AGM Quality Innovation Seminar on “Extenics and AI Application” - https://qualityalchemist.blogspot.com/2018/08/hksq-agm-quality-innovation-seminar-on.html

20180607: CityU Workshop on AI in the Era of Big Data - https://qualityalchemist.blogspot.com/2018/06/cityu-workshop-on-ai-in-era-of-big-data.html

The Annual Working Meeting of World Alliance of Chinese Quality 2022 (全球華人品質聯盟年度工作會議)

 The annual working meeting of World Alliance of Chinese Quality (全球華人品質聯盟) was held on 20^th April 2022.  Because of COVID-19 pandemic, the meeting was still held online.  All representatives of Mainland, Macau, Hong Kong, Taiwan and Singapore, as well as, Thailand were gathering online.  Dr. KS Chin and I was held online meeting in CityU and Dr. Aaron Tong in his office.  We all represented HKSQ to attend the meeting. We took a group photo for memory at the end of meeting.

In the beginning, Dr. Duan Yonggang (Chairman, WACQ; Vice-Chairman, CAQ) (段永剛博士 - 全球華人品質聯盟理事長、中國質量協會副會長兼秘書長) gave opening speech.  He summarized WACQ work in 2021 including the 6^th World Summit for Chinese Quality in Hong Kong (online) and Quality Management in the Intelligent Era.

Then I (HKSQ) reported the 6th WSCQ performed online in Hong Kong. The proceedings will be published in HKSQ 35^th anniversary book and all papers posted into HKSQ website.

And then Mr. Wang Lu (CAQ) (王璐先生 -中國質量協會總工程師兼卓越國際質量科學研究院副院長) briefed the “Digital economy and its core industry statistical classification 2021”. After that Ms. Wang Li-Lin (王麗林) reported working progress and confirmed WACQ members.

Mr. GE Tan (Chairman, SQI) shared their 50^th anniversary and showed us the celebration publication.

Mr. Wong (Exco member, THQA) represented Prof. Jeng Shaw-Yeu (Chairman, THQA) to report the background and activities of THQA.

Finally, Mr. Lu Ruiyan (Chairman, CSQ) introduced the 7th World Summit for Chinese Quality and the location is in KinMen (金門).

They confirmed the theme named “ESG and Chinese Culture” and the summit planned to be held on 16 to 18 Sep 2022.  The topics of call for paper includes ESG and Chinese Culture, Intelligent Manufacturing and Advance Design, Quality and Innovation in anti-pandemic management model, quality management and innovation, … etc.

The temporary schedule of the summit was planned and very attractive!

Reference:

China Association for Quality (CAQ) - http://www.caq.org.cn/

Chinese Society for Quality (CSQ) - http://www.csq.org.tw/mp.asp?mp=1

Singapore Quality Institute (SQI) - http://www.sqi.org.sg/

Hong Kong Society for Quality (HKSQ) - http://www.hksq.org/index.asp

Macau Quality Management Association (MQMA) - https://www.mqma.org/

Taiwan Healthcare Quality Association (THQA) - https://www.ahqroc.org.tw/

History (Past Events & Meeting);

Chinese Quality Forum

20120526: The first meeting for the Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2012/05/first-meeting-for-chinese-quality-forum.html

20140314: Pre-Chinese Quality Forum (華人品質論壇) Dinner Meeting 2014 - http://qualityalchemist.blogspot.hk/2014/03/pre-chinese-quality-forum-dinner-meeting.html

20140315: The 2nd Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2014/03/the-2nd-chinese-quality-forum.html

20150923: Pre-Chinese Quality Forum (華人品質論壇) Meeting & Dinner 2015 - http://qualityalchemist.blogspot.hk/2015/09/pre-chinese-quality-forum-meeting.html

20151104: The 15th China Quality Award cum Chinese Quality Forum – Day 1

http://qualityalchemist.blogspot.hk/2015/11/the-15th-china-quality-award-cum.html

20151105: The 15th China Quality Award cum Chinese Quality Forum – Day 2

http://qualityalchemist.blogspot.hk/2015/11/the-15th-china-quality-award-cum_5.html

20151106: The 3rd Chinese Quality Forum – Day 3 Work Meeting & Visit TusPark

http://qualityalchemist.blogspot.hk/2015/11/the-3rd-chinese-quality-forum-day-3.html

World Alliance for Chinese Quality

20160707: The Pre-World Alliance for Chinese Quality (全球華人品質聯盟(籌)) Meeting - http://qualityalchemist.blogspot.hk/2016/07/the-pre-world-alliance-for-chinese.html

20160708: The 1st World Summit for Chinese Quality - https://qualityalchemist.blogspot.hk/2016/07/the-1st-world-summit-for-chinese-quality.html

20160709: Post-WSCQ Seminar on Extenics (可拓學) and its application - https://qualityalchemist.blogspot.hk/2016/07/post-wscq-seminar-on-extenics-and-its.html

20160919: ANQ-CEC and Pre-WACQ Meeting & Dinner 2016 - https://qualityalchemist.blogspot.hk/2016/09/anq-cec-and-pre-wacq-meeting-dinner-2016.html

20171116: The 2nd World Summit for Chinese Quality – Part 1 - https://qualityalchemist.blogspot.hk/2017/11/the-2nd-world-summit-for-chinese.html

20171116: The 2nd World Summit for Chinese Quality – Part 2 - https://qualityalchemist.blogspot.hk/2017/11/the-2nd-world-summit-for-chinese_16.html

20171117: Post - World Summit for Chinese Quality (WSCQ) Technical Visit - https://qualityalchemist.blogspot.hk/2017/11/post-world-summit-for-chinese-quality.html

20181107: Per – The 3rd World Summit for Chinese Quality (WSCQ) Visit - https://qualityalchemist.blogspot.com/2018/11/per-3rd-world-summit-for-chinese.html

20181108: The 3rd World Summit for Chinese Quality (WSCQ) – Day 1 (Part A) - https://qualityalchemist.blogspot.com/2018/11/the-3rd-world-summit-for-chinese.html

20181108: The 3rd World Summit for Chinese Quality (WSCQ) – Day 1 (Part B) - https://qualityalchemist.blogspot.com/2018/11/the-3rd-world-summit-for-chinese_8.html

20181109: The 3rd World Summit for Chinese Quality (WSCQ) – Day 2 (Technical Visit) - https://qualityalchemist.blogspot.com/2018/11/the-3rd-world-summit-for-chinese_9.html

20190827: The Commemorative Congress of the 40th Anniversary of China Quality Association and TQM Promotion cum the 4th Summit of pre-World Alliance for Chinese Quality (WACQ) - Registration and Banquet - https://qualityalchemist.blogspot.com/2019/08/the-commemorative-congress-of-40th.html

20190828: The Commemorative Congress of the 40th Anniversary of China Quality Association and TQM Promotion – Opening & Technical Visit - https://qualityalchemist.blogspot.com/2019/08/the-commemorative-congress-of-40th_28.html

20190829: The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Day 1 (Part A) - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance.html

20190829: The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Day 1 (Part B) - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance_29.html

20190830: The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Day 2 (Technical Visit) - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance_30.html

20190831: The 4th Summit of pre-World Alliance for Chinese Quality (WACQ) – Post-Summit Culture Tour - https://qualityalchemist.blogspot.com/2019/08/the-4th-summit-of-pre-world-alliance_31.html

20200925: The 5th World Summit of Chinese Quality (Online) - https://qualityalchemist.blogspot.com/2020/09/the-5th-world-summit-of-chinese-quality.html

20211126: The 6th World Summit of Chinese Quality (Online) - https://qualityalchemist.blogspot.com/2021/11/the-6th-world-summit-of-chinese-quality.html