For motivation, I agreed with Daniel Pink that "Money" is a motivator. Besides money, the three key motivators are autonomy, mastery and purpose. It is similar idea in my article "Staff Motivation Snapshot" in 2008. It mentioned there were four common factors of motivation including "Worthwhile Work", "The Power of Acknowledgement", "Your Personal Credibility" and "Working Through People".
The second question from Paul is "How do you make yourself distinct as a quality professionals? As a quality professional, quality technique and philosophy (called hard skills) are default. But the soft skills included communication and leadership are also key elements to distinct quality professionals. I remembered I told my colleagues that my job (Quality Manager) is talking more than working!
The common problem is about the disconnect between the quality department and the C-suite. It is still very difficult to help building a bridge to the C-suite. I have only 10 min to brief about company quality management review to the C-suite annually.
Finally, ASQ do a beautiful job on studying the Future of Quality every three years and released Global State of Quality Research report recently. However, my personal view on the future of quality will be focused on New Industry - Social Media. "Quality in Social Media" should be the new topic and new trend of Quality in Uncommon Places. Recently, I read Dragon's book named "Social Marketology" and he introduced Social Media Platforms named "Social Pyramid Diagram" with Nine Significant Devices. I would like to show the diagram of Facebook for sharing.
One of roles and responsibilities Dragon proposed was "Community Manager" who span both internal and external communities. I expect the Community Manager also had a role as quality manager.
Dragon, Ric. (2012) "Social Marketology: Improve Your Social Media Processes and Get Customers to Stay Forever", McGraw-Hill.