2016年7月22日星期五

IIE(HK) Innovation Talk on CIEDH & IISEAsia 2016

Dr. Aaron Tong (Former Chairman, HKSQ), Dr. Victor Lo (Vice President, ISIHK) and I (HKSTP) were honor to be invited by Mr. Harry Li (Past President, The Institute of Industrial Engineers (Hong Kong) - IIE(HK)) to give innovation talk on the 7th Forum for Council of Industrial Engineering and Logistics Management Department Heads (CIEDH2016) and the 5th Institute of Industrial and Systems Engineers Asian Conference (IISEAsia2016) on 22nd July 2016 at The University of Hong Kong.  The theme of this forum is “The Opportunities and Challenges of Industrial Engineer Training in the New Era”.  Prof. Fugee Tsung (Exco member of HKSQ; Professor, IELM Dept., HKUST) chaired this session.


Dr. Aaron Tong (Former Chairman, HKSQ; Managing Director, TQM Consultants) was the last speaker in the morning session of the 2nd day of conference.  His presentation topic named “Process and Innovation: How to Integrate”.  In the beginning, Aaron briefed the history started form Adam Smith theory in 1776.  At that time, every process separated specifically for productivity but it neglected human factors.  


Until now, many people still believed Productivity and Quality was inversely proportional.  However, Deming’s theory broken this idea and his principle could lead both Productivity and Quality to improve simultaneously.  Then he mentioned his successful case when he came back from USA after Deming’s 4 day course. He assisted his serviced company at that time and achieved significant improvement, as well as, awarded by government both Quality and Productivity.


Then Aaron briefed the Innovation and quoted a case between Motorol and Apple as an example.  He explained Apple used much shorter time from R&D to Manufacturing a product which market satisfied but Motorola cycle time was much longer.  


At the end, Aaron said both Made in China 2025 and Germany Industry 4.0 were not the fourth industry revolution but they were just advancing manufacturing.  


Prof. Fugee Tsung presented a certificate to Dr. Aaron Tong.


One of afternoon parallel sessions was “Industrial Sponsor Session”.  We took a photo for memory. (Left: Mr. Harry Li, Dr. Victor Lo, I and Dr. Aaron Tong)


I was the first speaker and my presentation named “Innovation Management – Trend, Tools and Standards in Quality Perspective”.  My presentation introduced the Innovation & Quality tools, Innovation related standards and the coming ISO trend.


I reviewed the history of Quality and Innovation tools development since industrial revolution.  The Quality breakthrough history was stated as follows:
1800 – Industrial Revolution
1940 – WWII
1800 – 1900: Inspection
1900 – 1950: QC, SPC, QA
1950: Juran/Deming, TQC, TQM
1970: Crosby – Quality is Free
1987: ISO 9000 series
1995: GE Six Sigma
2000: Six Sigma, Lean


Then I briefed the different famous Innovation Tools which separated into human-centered innovation including Brainstorming (1939), Creatology (1951), NM Method (1970), Six Thinking Hats (1985), Thinkertoys (1991) and Design Thinking (1987); as well as, systematic engineering innovation including TRIZ (1956), USIT (1995) and Extenics (1983).  


Lastly, I introduced different standards included “BS 7000-1:2008 – Guide to managing innovation” and “CEN/TS 16555-1:2013 – Innovation Management – Part 1: Innovation Management System”.  The coming ISO standard for innovation management system would be named ISO 50501 draft by TC 279.  I predicted the new ISO standard would be integrated the existing ISO 9001:2015 and CEN/TS 16555-1:2013.   At the end, I quoted Mr. Peter Merrill (Innovation Keynote Speaker, ASQ) idea that building innovation culture into company through innovation people in which separated into Creators, Connectors, Developers and Doers.  


Mr. Larry Li presented a souvenir to me.


Dr. Victor Lo was the second speaker and his topic was “Innovative Problem Solving for Industrial Engineers”.  He quoted IISE definition of Industrial and Systems Engineering as “Design, Improvement and Installation of integrated systems of People, materials, information, equipment and energy.”  


He expected IE student paid more attention on the following items:
Design – the art or process of planning and creating something
Improvement change – that makes something better or more valuable
Installation – put together and made ready for use
People
And then he recommended FIVE skill sets for IE including Interpersonal skill, Facilitating skill, Learning Leader, Analytical skill and Innovation skill.


Then he presented his overall ideas on PKIR model to achieve the goal through both quality and innovation paths.  He told us the innovation part was mainly reference to four tools and they were Design Thinking, TRIZ, Six Sigma and CWQC.  


Finally, he used his name “VICTOR” as conclusion.


Mr. Larry Li presented a souvenir to Dr. Victor Lo.


After the break, I took a photo with the last speaker in this session Mr. Zhao Qi-chao (趙起超) (Officer, KINGFAR in Beijing)


His presentation topic was “Research Project and University-Industrial collaboration based on human factors engineering”.  Then he demonstrated different research employing VR to simulate human responses.  It was very interesting.


People buying behavior was also simulated.  Other researches included simulated driver, military equipment, airspace study, etc.


Dr. Aaron Tong represented IIE(HK) presented souvenir to Mr. Zhao Qi-chao.


Reference:

Activities related to IIE(HK):
20130512: IIE(HK) Seminar on Delivering Change and Creating Value through IE Methodology - https://qualityalchemist.blogspot.hk/2013/05/iiehk-seminar-on-delivering-change-and.html
20100115: The Institute of Industrial Engineers (Hong Kong) visiting Technology Support Centre (TSC) in Science Park - https://qualityalchemist.blogspot.hk/2010/01/institute-of-industrial-engineers-hong.html
20090423: Industrial Engineer at Disneyland and Tian Tan Buddha Visit - https://qualityalchemist.blogspot.hk/2009/04/industrial-engineer-at-disneyland-and.html


2016年7月20日星期三

HKSTP TecONE Seminar on drafting partnership agreement on R&D projects

The TecONE seminar entitled “What to Note when drafting Partnership Agreement on R&D Project” was organized by Hong Kong science & Technology Parks Corporation (HKSTP) on 20th July 2016.  A neat and solid partnership agreement protects you from potential counterparty risks. No matter your partners are MNCs, statutory bodies, or freelancers, a partnership agreement helps you to kick off a successful and satisfying collaboration.  The invited speaker was Ms. Jade Tang (Senior Associate, Oldham, Li & Nie Lawyers) and she would share the major areas including preparatory stage, structure of the partnership, local law and tax issues, intellectual properties (IPs) and so on.


Firstly, Ms. Jade Tang explained an arrangement between partners who could be individuals, companies or other partnerships and they cooperated to advance mutual interests or goals.  There were contractual agreement (e.g. for freelance and service agreement) and forming of a joint venture (JV) (e.g. company or a limited liability partnership or unlimited liability partnership).


Then she introduced different legal requirement in Hong Kong as follows:
Common Law – Contract Law Principle (For JV or Partnership by contractual agreement)
Cap 622 Companies Ordinance – Partners forming a company (JV company)
Cap 37 Limited Partnership Ordinance – Partners forming a limited liability partnership
Cap 38 Partnership Ordinance – Partner forming a “General Partnership” with unlimited liability

Ms. Jade Tang also introduced different type of relationship about partnership or JV.  It should consider the relation is long term or short term.  One of contracts was discussed that Research and Development (R&D) / co-operation contact should be considered the project’s patent and royalty that were valid within certain of period (e.g. 5 years).  


In preparation stage, we needed to have a feasibility study or business plan (e.g. budget and know-how), NDA to protect your IP/confidential information; as well as, what country legal requirement to be related.  Then we considered the local law and tax issues.  After that Due Diligence (DD) investigation into assets/business should be performed.

Some items about IP (R&D Projects Related) should be considered such as principal IPR issues, material technology provided by partner / JV, technology predominantly (e.g. data/information update), trademarks, etc. 


There were 17 steps for material provisions in a partnership/JV agreements.


Reference:


2016年7月9日星期六

Post-WSCQ Seminar on Extenics (可拓學) and its application

The Post-World Summit for Chinese Quality (WSCQ) seminar on Extenics (可拓學) was organized by  Hong Kong Society for Quality (HKSQ) and Department of Systems Engineering and Engineering Management (SEEM), City University of Hong Kong on 8 July 2016.  Before the seminar, I introduced the background of WSCQ and its theme was Quality and Innovation.  Therefore, we invited Prof. Cai Wen (蔡文) and Prof. Yang Chunyan (楊春燕) to be our guest speakers to continue the yesterday keynote for more details introduction.


Then we took a group photo for memory.  Most participants come from industry.


Prof. Yang Chunyan (楊春燕) (Director, Institute of Extenics and Innovation Methods, Guangdong University of Technology) was the first speaker and her topic entitled “Extensive Innovation Method” (可拓創新方法).  Firstly, she introduced the Four Steps of Extensive Innovation (可拓創新四步法) included Model (建模), Extension (拓展), Transformation (變換) and Selection (選擇).


Then Prof. Yang used a pen as an example to introduce Basic-element (基元) theory.  Pen as object used to build model we called it Matter-element (物元) which included the pen’s characteristics and values.  And then Prof. Yang used the function of pen to explain Affair-element (事元).  Pen used to write which was an action.  Its characteristics include who used it, what to be done after use it and what method to be used, when and where to use it, etc.  Finally, Prof. Yang employed the pen’s structure (or components) to explain the Relationships-element (關係元).  


After those consideration, a Model of Pen’s Basic-element (基元) was established.  The purpose to build such model was to facilitate standardization, refinement, quantitative and computerization.


Prof. Yang introduced Extension Analysis (拓展分析) that included Divergence (發散樹), Correlative (相關網), Implication (蘊含系) and Opening-up (分合鏈).


The four conjugation pairs were also discussed and they were “Nonmaterial part (虛部) vs Material part (實部)”, “Soft part (軟部) vs Hard part (硬部)”, “Latent part (潛部) and Apparent part (顯部)” and “Negative part (負部) and Positive part (正部)”, as well as “Intermediate part (中介部)” in each pairs .


Lastly, Prof. Yang briefed the Selection (選擇) in seven steps.  Industry needed to participate in the first three steps that were to select the measurable objectives, confirmation of weighting and first evaluation.  


Prof. Cai Wen (蔡文) (Founder of Extenics and The Director of International Academy of Extenics (HK)) was the second speaker and his topic named “Creative Thinking Revolution - Extensive Innovation Method” (創意的革命—可拓創新方法). Firstly, Prof. Cai discussed the Conjugation Analysis in more details.  


Some examples employed Conjugation pairs were discussed as follows.
-          “Nonmaterial part (虛部) vs Material part (實部)” - The Empty Fort (諸葛亮的空城計)
-          “Soft part (軟部) vs Hard part (硬部)” – Two Chinese sayings: “one boy is a boy, two boys half a boy, and three boys no boy” (三個和尚沒水喝) and “Three heads are better than one” (三個臭皮匠,勝過一個諸葛亮。)
-          “Negative part (負部) and Positive part (正部)” – UK prisoner boat incident and then policy changed from “Off-shore number” to “Landed number” so as to solve the problem.
-          “Latent part (潛部) and Apparent part (顯部)” – As iceberg that we only observed the top one above water.


After that Prof. Cai use this four conjugation pairs to develop new product.


He said that new product creation had three innovation methods.  The first one was come from customer need which had not been fulfilled. (從需要出發,無中生有)


Second innovation method was from existing product in which employed extenics theory to transform and improve to be new product. (從已有的產品出發)


The third one was come from the disadvantages of existing product. (從現有產品的缺點出發)
Another usage of Four Steps of Extensive Innovation was to solve the contradiction problems.


After the presentation, I on behalf of HKSQ presented souvenir to Prof. Cai Wen and Prof. Yang Chunyan.



Then I took a photo with all my teachers.
(Left: I, Prof. Yang Chunyan, Dr. K.S. Chin, Prof. Cai Wen and Prof. KF Pun)


Group photo for professionals
(Left: Mr. Peter Fung, Dr. Victor Lo (ISIHK), Dr. Aaron Tong, Dr. CO Chan (ISSC), Prof. Yang Chunyan, Prof. Cai Wen, Prof. KF Pun, Dr. YC Chow, Dr. KS Chin and I)


Then we had lunch together.


Finally, we led Prof. Cai Wen and Prof. Yang Chunyan to visit the art exhibition in CityU.


It combined art and information technology together.


Reference:
廣東工業大學可拓學與創新方法研究所 - http://web.gdut.edu.cn/~extenics/hyanjiusuo.htm
20160229: HKCIE Seminar on Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/02/hkcie-seminar-on-extenics.html
Guangdong University of Technology (廣東工業大學) - http://www.gdut.edu.cn/
Research Institute of Extenics and Innovation Methods, GDUT (廣東工業大學可拓學與創新方法研究所) - http://web.gdut.edu.cn/~extenics/hyanjiusuo.htm

Previous Extenics activities:
20160628: Innovation Product Development Seminar - Extenics (可拓學) application in Shenzhen - http://qualityalchemist.blogspot.hk/2016/06/innovation-product-development-seminar.html
20160605: The 2nd meeting of the Innovation Alliance of the Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/06/the-2nd-meeting-of-innovation-alliance.html
20160522: The meeting with Prof. Cai Wen for promoting the Extenics (可拓學) to Hong Kong - http://qualityalchemist.blogspot.hk/2016/05/the-meeting-with-prof-cai-wen-for.html
20160507: The meeting for establishing the Innovation Alliance of the Extenics and its application and promotion - http://qualityalchemist.blogspot.hk/2016/05/the-meeting-for-establishing-innovation.html
20160506: Visit to the Institute of Extenics and Innovation Methods and HKQAA Guangzhou office - http://qualityalchemist.blogspot.hk/2016/05/visit-to-institute-of-extenics-and.html
20160416: Patent Analysis and Corporate Development Series 2016 - Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/04/patent-analysis-and-corporate.html
20160229: HKCIE Seminar on Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/02/hkcie-seminar-on-extenics.html


2016年7月8日星期五

The 1st World Summit for Chinese Quality

The 1st World Summit for Chinese Quality was organized by Pre-World Alliance for Chinese Quality (WACQ) (全球華人品質聯盟()), co-organized by Hong Kong Society for Quality (HKSQ) and Department of Systems Engineering and Engineering Management (SEEM), City University of Hong Kong on 8 July 2016.  The founding members of Pre-World Alliance for Chinese included China Association for Quality (CAQ), Chinese Society for Quality (CSQ), Hong Kong Society for Quality (HKSQ) and Singapore Quality Institute (SQI).  This Alliance was established after the 3rd Chinese Quality Forum (CQF) in Beijing in 2015.

In the beginning, Ir. Dr. The Hon WK Lo (盧偉國) (Representative of the Engineering Functional Constituency of the Legislative Council and Chairman of HKQAA) gave an opening speech.  He reviewed China history and found that Qin Dynasty strong because of focusing on science and technology.  In this Dynasty, the first standardization process had been done including word and road in China.  He also added the tools made by Bronze which was a complicated process at that time and not depended on one man but a team.  So Quality has long history in China Culture and we needed to re-discover it and enhance its spirit again.  


Since Dr. WK Lo needed to attend Legco meeting this morning, we took a group photo with all participants first.


Then HKSQ chairman Mr. Peter Fung (馮光) gave a welcome speech and introduced the 30th anniversary of HKSQ and briefed our development history.


Dr. KS Chin (錢桂生) (Associate Head and Associate Professor, SEEM Dept., CityU; Former Chairman of HKSQ) gave a welcome speech and briefed the first Quality Degree course named “Bachelor of Engineering in Total Quality Engineering (BENG TQE)” in Hong Kong.


After that Prof. Tang Xiaoqing (唐曉青) (Vice-chairperson, CAQ) gave speech on behalf of Pre-World Alliance for Chinese Quality (WACQ) and held the ceremony of the 1st World Summit for Chinese Quality (WSCQ).


Each society representative took a photo for established WACQ.
(Left: Mr. Peter Fung (馮光) (HKSQ), Mr. Liu Li Tsung (劉黎宗) (CSQ), Ms. Duan Yihong (段一泓) (CAQ), Prof. Tang Xiaoqing (唐曉青) (CAQ), Mr. Kenneth Liang (梁偉賢) (SQI) and Dr. Lotto Lai (黎劍虹) (HKSQ)).


The first keynote speaker was Prof. Tang Xiaoqing (唐曉青) (Vice-Chairman, CAQ) and her topic entitled “The road for enhancing Made in China’s Quality” (中國製造的質量提升之路). Prof. Tang shared five sub-topics included “Made in China is the source of international market demand”, “China’s product quality improved continuously”, “Enterprise quality management enhancing continuously”, “Chinese manufacturers faced some challenges” and “All dimensional improvement to the Made-in-China’s product”.


Then Prof. Tang briefed the overview of China Quality and achievement.  She also introduced different famous companies’ quality management included CASC (中國航天), Huawei (華為) and Gree (格力).  The first quality management system mentioned was Double Zero Management in CASC.  It was separated into Technology Circle and Management Circle that rocket achieved 98.7% successful rate.  Then Huawei had Production Failure Predication Mechanism, as well as, Gree’s Quality Innovation Driving Ring (D-CTFP where C-Customer, P-Process, F-Failure Analysis, T-Technology).  


Finally, Prof. Tang mentioned how CAQ implemented government plan to enhance Quality in all dimensions.  It included Made in China 2015, Quality Development Program (2010-2020), CAQ – China Quality Award, Seminars and Workshops, Publications and international conference.  So that enterprises were expected to be responsible on Quality & Safety, CSR, Quality Management and Technology, Leadership and Technology Innovation.


I as organization committee chair presented certificate to Prof. Tang Xiaoqing


Then tea-break for networking among quality professionals was arranged.


Minda and I took a photo for memory.  She is the most important person-in-charge for organizing this summit's logistic including program book, speaker information, back drop, etc.


The second keynote speech named “China Original Science Subject – Extenics” (中國原創的學科可拓學). Prof. Cai Wen (蔡文) and Prof. Yang Chunyan (楊春燕) both presented in this topics.

Prof. Cai Wen (蔡文) (Founder of Extenics and The Director of International Academy of Extenics (HK)) was the second keynote speaker and his topic named “Creativity Revolution” (創意的革命).  Prof. Cai briefed the Extenics research focus and history as well as the achievement in his 40 years research life in Guangdong University of Technology.  The Extenics is a multi-discipline subjects included Philosophy, Mathematics and Engineering. 


Firstly, Prof. Cai briefed the Basic-element theory (基元) that included Matter-element (基元), Affair-element (物元) and Relationships-element (關係元). Moreover, he mentioned the background behind Extenics was from Set Theory.  However, he found that the traditional set theory and fuzzy set theory were not enough to describe the contradiction situation.  He developed the Extenics Set Theory and then elaborated into different topics such as Extensive Engineering, Logic, Management, Sales, etc. 


And then Prof. Yang Chunyan (楊春燕) (Director, Institute of Extenics and Innovation Methods, Guangdong University of Technology) presented the topic named “Extenics Innovation Method – Enhancing Quality Innovation” (可拓創新方法 助力品質創新).  She said Quality Innovation needed to consider the method first.  


Prof. Yang reviewed the history of Innovation Method development.  TRIZ had been developed for 70 years and Extenics had been established for 33 years. They could complementary each other.  However, TRIZ required user with engineering knowledge so that was more difficult for public use.  Extenics used Basic-element theory to describe the world affairs which aimed to standardizing, details and quantitative, as well as, computerization.  After that she briefed the four steps of Extenics and they were Model, Extension, Transformation and Selection.  Four basic extensible directions (四種基本拓展的方向) were Divergence (發散樹), Correlative (相關網), Implication (蘊含系) and Opening-up (分合鏈); Four pairs of conjugation were “Real vs Virtual”, “Hardware vs Software”, “Plus (+) vs Minus (-)” and “Obvious vs Hiding”.  Finally, She briefed the Selection criteria and steps.


During Q&A, ISIHK President Dr. Daniel asked a question about application.  Prof. Yang said it had implemented in some primary school education and some consumer product companies (e.g. lighting).


I as organization committee chair presented certificate to Prof. Cai Wen and Prof. Yang Chunyan.


Dr. Chih-Han Wang (王治翰) and Prof. SP Kuan (官生平) (Exco member, CSQ) was the third speaker represented CSQ.  Since Dr. CH Wang had not joined the summit this time, Prof. SP Kuan represented him to present the topic “What Roles Can Quality Organizations Play Under “One Belt One Road” Initiative” (在『一帶一路』框架下品質專業組織可擔負的國際社會責任).  Prof. Kuan quoted Dr. Wang statement that “Our quality management level needs to be improved and National TQM will raise in 2020.”


Then Prof. Kuan briefed the international quality organizations development history including ASQ (1946), JUSE (1946), EOQ (1956), IAQ (1969), APQO (1985), ANQ (2002), (MEQA) (2006), WAQ (2006).  Based on One Belt One Road, CAQ was proposed to lead other associations under ANQ and WACQ to enhance the countries quality and social responsibility.  At the end, Prof. Kuan proposed the continual improvement mechanism to improve industries in One Belt One Road countries using 5 year plan.  


I as organization committee chair presented certificate to Mr. Liu Li Tsung (劉黎宗) (President, CSQ) for Dr. Chih-Han Wang and Prof. SP Kuan.



The fourth speaker was Mr. Too Meng Ken (杜明庚) (Exco, SQI) and his topic was “Lee Kon Chian who use of Confucianism and Quality Management to established his business empires in Malaysia and Singapore” (善用儒家思想及品质管理来创造马来西亚和新加坡商业王国-李光前).  Mr. Too introduced Mr. Lee Kon Chian the rubber king in Malaysia and briefed his history from 1893 born in China and then went to Singapore in 1903 (only 10 years ago).  


Then Mr. Too shared Mr. Lee’s Enterprise Culture and Business experience as follows:
1)      Seize the opportunity to seek development
2)      Steady and flexible capital arrangement
3)      Honesty, Credibility, Strict and Cautious
4)      Select the right man for the right job
5)      Set an example and work by himself
6)      Management scientifically
7)      Reduce Cost and Enhance Quality
8)      Get information and analyze it
9)      Influence by Confucian and Filial
Finally, Mr. Too quoted Mengzi statement to conclude his talk that “When you assigned a great work by god, you must suffer among your spirit and body before you are ready to take this work”.


I presented certificate to Mr. Too Meng Ken.


We led speakers and guests to CityU Chinese Restaurant for lunch.  There are four tables.



Prof. Fugee Tsung (宗福季) was the fifth speaker and his presentation named “Quality Engineering faces the Challenges of Innovation and Big Data” (質量工程面對大數據及小數據的挑戰).  Firstly, he pointed out Quality implied to Taste (品味) that Technology met Art!  Then he shared the innovation idea that it was separated into two parts and they were Incremental Innovation (could use DMAIC for analytical problem solving) and Breakthrough Innovation (Creative problem solving).  


Then Prof. Tsung briefed the Big Data which used from manufacturing to service industry.  In 1997, Citibank hired Motorola University to teach Six Sigma defect reduction and cycle time reduction (CTR) to its employees. Then American Express, Bank of America, JPMorgan, Chase, Merrill Lynch and Vanguard were used Six Sigma in different stages.  After that he introduced the book named “Big Data – A revolution that will transform how we live, work and think” and discussed three key questions from this book below.
1)      End of Sampling?
2)      End of Exactitude?
3)      End of the Pursuit of Causality?


I presented certificate to Prof. Fugee Tsung.


The sixth speaker was Ms. Duan Yihong (段一泓) (Under Secretary, CAQ) and her presentation topic entitled “The Holistic Value Chain and People-oriented Quality Management” (全價值鏈以人為本的質量管理). In the beginning, Ms. Duan briefed the quality concept development from “Conformance” to “Fit for Use” and then to “Big Q”; and quality management from “Inspection” to “Statistic QC” to “TQM”.


Then Ms. Duan mentioned the people-oriented management which started from QCC.  She said that “Quality is the core value of customer” in this century.  Moreover, she introduced Kano model to explain the attractive quality concept.  Then she quoted some failure case such as Toyota break case.  It was because Toyota expanded too fast to educate their staff as traditional and sequence of safety, quality, quantity and cost was changed.  Then she quoted Alibaba statement “Let the world not difficult to do business” (让天下没有难做的生意).  Finally, Ms. Duan introduced the Holistic Value Chain and People-oriented Quality Management Model which included the requirement and measures among Customer, Staff, Partner and Owner, as well as Society.  


I presented certificate to Ms. Duan Yihong.


Prof. Ching-Chow Yang (楊錦洲) (Professor, Department of Industrial and Systems Engineering, Chung Yuan Christian University) was the seventh speaker and his topic named “The Way of Chinese Enterprises Quality Improvement through Personal Consultancy Perspective” (論華人企業品質提升之道-從個人顧問經驗之觀點). He discussed some history of quality development in Taiwan and China.  And then he pointed out some inherent Chinese Culture negative factors on Quality and showed as follows:
1)      “Almost (差不多)”
2)      “Don’t like Recording” (疏於書面記錄之習性)
3)      “Inert on Discretionary”(便宜行事之惰性)
4)      “Lack of Problem Consciousness” (欠缺問題意識)
5)      “Regarding Harmony as Fundamentality” (以和為貴的假象)
6)      “Lack of Quality Responsibility” (欠缺品質責任), and
7)      “Insufficient of Professionalism” (敬業精神不足).


After that Prof. Yang raised the following solution to enhance the Chinese Enterprises Quality.
1)      Top Management Commit and Insist to Quality
2)      Holistic Quality Training to all staff
3)      Standardization
4)      Established Quality Management System and Operation
5)      Continuous Improvement and “Foolproof” (防呆) (HaHa…Taiwan's navy mistakenly launched a supersonic anti-ship missile due to human error.)
6)      Daily Management and KPI control
7)      Incubate Good Quality Culture and Implementation
Then he pointed out some good enterprises as example.  At the end, Prof. Yang concluded that only took effective measures to eliminate the negative factors in order to transcend Western and Japanese companies through the quality competition.


Then certificate was presented to Prof. Ching-Chow Yang.


The eighth speaker was Prof. Goh Thong Ngee (吴桐毅) (NUS) and his presentation topic was “The 21st Century Quality Management Strategy Thinking” (质量管理思维在二十一世纪应有的战略性变化).  In the beginning, he introduced quality management mainly form western but he had met Prof. Liu Yuanzhang (劉源張) to discuss the quality strategy change.  Then he told use when he arrived Hong Kong.  He saw “A Sign of Quality You Can Trust” in HK airport.  


After that Prof. Goh briefed HONDA Concept of Quality that was Here, One-off, Now, Defined and Article.  But we needed new concepts to face society that uncertain market & population mobility, many transaction, brand, globalization and service/management/software.  Then Prof. Goh mentioned seven big trends including Aging, City Expansion, Use up Resource, Information overflow, Education, Service and Clime change.  Business leaders, quality professionals, customers and consumers needed to aware such change.  Finally, he quoted Peter Drucker that If new things needed, it should stop the old one.  He also quoted Charles Darwin that “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”


Then certificate was presented to Prof. Goh Thong Ngee.


The ninth speaker was Mr. Jiangtao Hu (胡江濤) (Vice President, ZTE Corporation) and his presentation named “The HISC & Quality Management in M-ICT Era” (M-ICT時代的智慧供應鏈與質量管理).  Mr. Hu said it was a M-ICT Era that all things mobile connect with M label. ICT means Information Communication and Technology.  M means Man to Man, Man to Machine, Machine to Machine, and Mobile.


Then Mr. Hu explained HISC meaning that Highly Intelligent Supply Chain which included IoE, Real-time Perception, Information Automation, Intelligent Decisions and Cross-Industry Collaboration.  Smart factory-Intelligent was introduced.  Finally, Mr. Hu raised Big Data application in quality management.  


Then certificate was presented to Mr. Jiangtao Hu.


Afternoon tea break, we took a photo with Singapore and Taiwan representatives.


Dr. Victor Lo (盧興猷) (Vice Chairman, ISIHK) was the tenth speaker and his topic was “Create another Quality Peak – Development of Chinese-style QC and Innovation Method” (再創品質高峰 -- 開發中國式的品管及創新方法).  Firstly, Dr. Lo reviewed his 30 years quality journey.  Then he raised from TQM to Total Ethical Management.  He found that Chinese had two golden hill was not discovered.  The first one is Chinese ancestors’ philosophy could be applied in the management. The second one is to develop Innovation method.  Based on Dr. Lo previous study, he separated different Confucian Principles among Leader, Everybody, Ego and Collective.  Four factors were Benevolent Kingship, Virtuous Introspection, Moral Dynamism and Self-Erudition.


Dr. Victor Lo then briefed his recently development on Innovation method named Innovation Quality Improvement (IQI) which combined human centered innovation and systematic innovation.  The definition of innovation he proposed as “Need”(), “New” (), “Function” () and “Value” ().


Then certificate was presented to Dr. Victor Lo.


The eleventh speaker was Prof. Dennis Tien (田墨忠) (Asso. Professor, Vanung University) and his topic was “To build the Chinese Business Quality Culture based on Integrity as Core Value” (打造以誠信為核心價值觀的華商品質文化). Firstly, Prof. Tien briefed Quality-Mind, Enterprise Culture and Quality Culture, as well as Chinese Business Corporation Culture.  


In the traditional Chinese Corporation Culture, they emphasized “Integrity”.  Then he quoted some serious cases for discussion such as “Volkswagen (VW) had been lying about their cars' emissions” and “Mitsubishi lied about fuel economy numbers for 625,000 cars”.  At the end, Prof. Tien concluded that Integrity is the foundation of Quality Culture in Enterprise.


I as organization committee chair presented certificate to Prof. Dennis Tien.


Dr. Catherine Chan (陳燕屏) was the last speaker and her topic entitled “Quality Function Deployment (QFD) built-in Ancient Farming Wisdom” (「品質機能展開」(QFD)內藏的遠古農耕智慧).  She said one of QFD key factors was identify customer need and it needed team work to analysis the data and like farming and seeding.  


Then Dr. Chan pointed another factor of QFD implied in TQC which was come from Dr. Kaoru Ishikawa.  His idea was that “Quality control implementation aimed to develop, design, manufacture and service the most fit and economic product to fulfil clients’ needs.” That mean “Just” Quality, Price and Amount.  Finally, Dr. Chan concluded that “The ultimate aim of quality control is to make life better for the world as a whole”.


I as organization committee chair presented certificate to Dr. Catherine Chan.


Before the end of the summit, Dr. Aaron Tong (唐偉國) (Former Chairman, HKSQ) was the facilitator of the discussion forum.  We invited each association/society representative to join this discussion.  (Left: Dr. Mickey Li (李榕) (Chairman, SZAQ), Dr. LC Koo (Chairman, MQMA), Ms. Duan Yihong (段一泓) (Under Secretary, CAQ), Mr. Liu Li Tsung (劉黎宗) (President, CSQ), Mr. Kenneth Liang (梁偉賢) (Chairman, SQI), Mr. Peter Fung (Chairman, HKSQ) and Dr. Aaron Tong (Former Chairman, HKSQ))


Mr. Peter Fung was the last guest to share his idea on the World Alliance for Chinese Quality and the future of this summit. 


Ms Angela Wong (Vice-chairman, HKSQ) gave a closing remark.


She also invited Mr. Liu Li Tsung (President, CSQ) to briefed the 2nd World Summit for Chinese Quality in Taiwan and together with the 30th Anniversity of QCC would be held in Nov 2017.


Lastly, Hong Kong Team took a group photo for memory.


For celebrating the success of today’s summit, we had a dinner in CityU Chinese Restaurant.  Some photos took to record this happy moment. (P.S. Since the date of summit is also my birthday, all guests had sung a song for me. Many thanks!)





Reference:
China Association for Quality (CAQ) - http://www.caq.org.cn/
Chinese Society for Quality (CSQ) - http://www.csq.org.tw/mp.asp?mp=1
Singapore Quality Institute (SQI) - http://www.sqi.org.sg/
Hong Kong Society for Quality (HKSQ) - http://www.hksq.org/index.asp
The Standards & Quality Association of Thailand (SQAT) - http://www.sqat.or.th/

History (Past Events & Meeting);
20120526: The first meeting for the Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2012/05/first-meeting-for-chinese-quality-forum.html
20140314: Pre-Chinese Quality Forum (華人品質論壇) Dinner Meeting 2014 - http://qualityalchemist.blogspot.hk/2014/03/pre-chinese-quality-forum-dinner-meeting.html
20140315: The 2nd Chinese Quality Forum (華人品質論壇) - http://qualityalchemist.blogspot.hk/2014/03/the-2nd-chinese-quality-forum.html
20150923: Pre-Chinese Quality Forum (華人品質論壇) Meeting & Dinner 2015 - http://qualityalchemist.blogspot.hk/2015/09/pre-chinese-quality-forum-meeting.html
20151104: The 15th China Quality Award cum Chinese Quality Forum – Day 1
20151105: The 15th China Quality Award cum Chinese Quality Forum – Day 2
20151106: The 3rd Chinese Quality Forum – Day 3 Work Meeting & Visit TusPark
20160707: The Pre-World Alliance for Chinese Quality (全球華人品質聯盟()) Meeting - http://qualityalchemist.blogspot.hk/2016/07/the-pre-world-alliance-for-chinese.html


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