Hong Kong Quality Assurance Agency (HKQAA) organized three-day workshop named “Establish own Corporate Academy / University: from Training, Educational Institution Management, and International Standards for Knowledge Management” (建立自身企業培訓學院：從培訓，教育機構管理，知識管理的國際標準取經) on 15th , 22nd Feb and 6th Mar 2019. Unit 1 is Application of Training Management System (培訓管理體系的應用); Unit 2 is Management System Applicable to Educational Institutions (適用於教育機構的管理體系); and Unit 3 is Application of Knowledge Management System (知識管理體系的應用). I attended the unit 2 today and shared the content below.
Mr. Don Siu (Auditor, HKQAA) was the workshop speaker and he briefed today’s workshop rundown included the introduction of ISO 21001:2018 – “Educational organizations — Management systems for educational organizations — Requirements with guidance for use” and some examples.
He showed the contents of ISO 21001:2018 which was followed ISO high level structure as similar as ISO 9001:2015.
In the beginning, he showed the Educational Organization Management System (EOMS) framework of ISO 21001 in the PDCA cycle. Then Mr. Siu mentioned principles for an EOMS as follows:
a) Focus on learners and other beneficiaries;
b) Visionary leadership;
c) Engagement of people;
d) Process approach;
f) Evidence-based decisions;
g) Relationship management;
h) Social responsibility;
i) Accessibility and equity;
j) Ethical conduct in education;
k) Data security and protection.
Then Mr. Don Siu briefed the Educational Organization context. He also stated needs and expectation of interested parties. Unlike ISO 9001, interested parties described more details in ISO 21001:2018 Annex C in which included Learners, Other beneficiaries, Staff and Other.