ASQ InfVoices – Quality Society Membership and Volunteer

Mr. Bill Troy raised the October topic of ASQ Influence Voices entitled “Recruiting Members and Volunteers Amid a Changing Landscape”. He found that “the pool of traditional members is diminishing quickly as demographics continue to shift” through the report from the Center for Association Leadership. He would like Influential Voices bloggers to discuss how do we encourage people to join or volunteer? As well as, how do local trends impact your association?

This topic reminded me that I had read the article named “A Call to Revitalize the Quality Professional” written by Scott D. Dalgleish in 2002. Dalgleish claimed the quality professionals had lost much of their effective; so that the consequence is the membership in ASQ had been steady decline for several year (form 1998 to 2001). Therefore, I would like to discuss the membership trend of Hong Kong Society for Quality (HKSQ) and compared with the trend of ASQ. The following diagram showed HKSQ membership variation from 1992 to 2014. About ten years ago, Dr. Aaron Tong (Former Chairman, HKSQ) had told me that Hong Kong’s quality management had behind America’s one up to five years. Decline of membership was also observed in HKSQ from 2002 to 2004.

In 2006, I was nominated to be Vice Chairman of HKSQ. HKSQ introduced two certification schemes that one was Six Sigma Green Belt (SSGB) by Karson Chui (Former Chairman, HKSQ) and the other was Laboratory Quality Specialist (CLabQS) by me that continuous improvement of the membership number. After that I introduced social media through LinkedIn, Facebook and Twitter for discussion quality issues since 2009; as well as, sharing all HKSQ and quality related activities through my blog. The critical event was Asia Network for Quality (ANQ) Congress which was held in Hong Kong in 2012 when I was Chairman. After that our member increased again.

Recently, we invited potential young quality professionals to join HKSQ executive committee as co-opt members so as to arrange new type of activities such as Quality Life Series included Dialogue-in-the-Dark Experience, Oyster Shucking and Wine Pairing Workshop, and The historical visit to Sheung Wan Hong Kong Island for the past 100 years. Networking with international quality professionals were continuously and provided high value added free seminar time to time.

My opinion on keeping membership and volunteers that HKSQ events should be both Professionalism and Fun! In order to attract new volunteers, we formed two sub-committees named “Innovation” and “Testing & Certification” in this year.

A View from the Q - http://asq.org/blog/
Dalgleish Scott D. (2002) “A Call to Revitalize the Quality Professional” ASQ – Annual Quality Congress, Denver, CO, Vol. 56, No.0 May 2002, pp581-593.
(Dalgleish said it is no woder that the ASQ membership has been o a steady decline after a major increase in membership during the height of the TQM movement. See the following diagram)


ICQ 2014 Tokyo – Technical Visit to Toshiba

After the Conference on Quality (ICQ) 2014 in Tokyo, Japan was held on 21 October 2014, Mr. Ivan Ng and I joined the technical visit to TOSHIBA Fuchu Complex Factory.

During the travel, I promoted HKSQ and distributed HKSQ pin as souvenir to participants.

On the way, we observed the advertisement of Toshiba.

Before landing, I took a photo outside the factory. No photo taking allowed after inside the factory.

In the meeting room, GM of Toshiba Fuchu Complex Factory gave us a welcome speech and introduced Fuchu Complex to us. He said there had 9900 staff in the factory. Toward a sustainable society, they employed ISO 9001 and being eco-company that greening of Process, Product and Technology.
They focused on “Creative and Innovation”. Their slogan was “Committed to the People; Committed to the Future.” Then we separated into two groups to visit to PV System Facility, Electric Locomotive. Before visit the factory, we took some photos in the meeting room.

Ivan and I took a photo with CLP friends.

I took a photo with Mr. Hampe Klein (Sweden). Moreover, he gave me a pin for memory.

I also took a photo with Mr. Mikhail Makeev (Russia) for memory.

After the morning visit, we had a good lunch box.

We visited to Field Service Training Center from Toshiba Elevator and Building Systems Corporation. The tall building was employed to test elevator (The photo took in the bus from long distance after leave the factory). They said Tapei 101 had used Toshiba Elevator.

They said the creativity used for Safety, Security and Comfort. They had Dynamic Disaster Response to ensure Safety and Security in all the time.

Ivan and I took the photo in front of TOSHIBA logo at the end of visit.

I remember the sloga of Toshiba was “Leading Innovation” in the advertisement of the Banking drama Hanzawa Naoki (半沢直樹).

International Conference on Quality 2014 (ICQ'14), Tokyo - http://www.juse.or.jp/e/conventions/202/
Asian Network for Quality (ANQ) - http://www.anforq.org/
HKSQ - http://www.hksq.org/index.asp
ASQ InfVoices – Hanzawa Naoki (半沢直樹) Beyond Quality - http://qualityalchemist.blogspot.hk/2013/10/asq-infvoices-hanzawa-naoki-beyond.html


ICQ 2014 Tokyo – Networking Activities

The International Conference on Quality (ICQ) 2014 in Tokyo, Japan was held on 19-22 October 2014. Prof. Fugee Tsung, Mr. Ivan Ng and I as representatives of Hong Kong Society for Quality joined this conference. I would like to summarize some networking activities included welcome reception, networking lunch & dinner, as well as, Farewell Banquet.

On 19 Oct, Ivan and I arrived on time and attended the welcome reception. We took a photo for memory.

We met Prof. and Mrs. Iizuka.

I met Mr. Anil Sachdev (President, TQM International India), who worked with Mr. Janak Mehta in TQMI, in the same fight and took limousine bus to the Keio Plaza Hotel (Conference Hotel).

I also met Dr. Ngo Van Nhon (Vietnam Quality Association of Ho Chi Minh City, Vietnam) and Prof. Shu Yamada (University of Tsukuba, Japan).

After the first day of conference, we arranged a networking dinner with Dr. Ngo Van Nhon, Mr. and Mrs. Roland K. Jahnke (Academician, IAQ; Director Deutsche Post DHL).

It was a good seafood and beef!

In the second day of conference, we had lunch with Prof. Kazuyuki Suzuki (Professor, Dept. of Informatics, University of Electro-Communications, Tokyo) and he received The Deming Award for Individual in 2014.

(Left: Mr. Roland K. Jahnke (Director Deutsche Post DHL), I (HKSQ), Prof. Suzuki, Prof. Fugee Tsung (HKUST) and Mr. Ivan Ng (HKSQ))

(Left Upper: Ms. Kristin L. Case (P.E. ASQ SSMBB), Prof. Suzuki, Prof. Fugee Tsung;
Left Lower: Ms. Beth Cudney (Asso. Professor & Director of Design Engineering Centre, Missouri University of Science and Technology), Mr. Roland K. Jahnke and I)

After the conference, we joined the Farewell Banquet and enjoy the dinner, as well as, Japanese Traditional Performance.  Ivan and I took a photo in front of the banner.

Fugee came later and we took a photo too.

In the beginning of the banquet, hosts hit the drum.

Then Mr. Masahiro Sakane (Councilor, Komatsu; and Chairman, Union of Japanese Scientists and Engineers) gave the closing speech.

Beautiful ladies and music

I took some photos with ANQ and Quality friends.
(Left: Mr. Ivan Ng, I, Prof. Phulporn Saengbangpla (SQAT) and Assoc. Prof. Damrong Thawesaengskulthai (Executive Director & Director General, Technology Promotion Association (Thailand-Japan))

I met Acn. Shan Rupral JM (President, APQO and National Chairman, Australian Organization for Quality (AOQ)). We knew each other through LinkedIn and we took a photo for memory.

Photo with Mr. N. Ramanathan (Adviser – TQM, SRL Limited) and Ms. Jane Seddon (Chairman, Process Management International)

Fugee and I took a photo with Prof. Satoko Tsuru (Professor, Healthcare Social System Engineering Laboratory, School of Engineering, The University of Tokyo) and her student.

Mr. Kenneth Leung (Chairman, ANQ & SQI) and I took a photo with Prof. and Mrs. Kano.

Before the end of the banquet, we enjoy the Japanese Traditional dancing.

We all had dancing together.

International Conference on Quality 2014 (ICQ'14), Tokyo - http://www.juse.or.jp/e/conventions/202/
Asian Network for Quality (ANQ) - http://www.anforq.org/
HKSQ - http://www.hksq.org/index.asp

ICQ 2014 Tokyo – Day 2

The second day of Conference on Quality (ICQ) 2014 in Tokyo, Japan was held on 21 October 2014. Mr. Ivan Ng and I joined different parallel session and summarized as follows.

The first speaker in session of Risk Management, Reliability and Safety was Prof. Sadao Komermushi (Supreme Adviser, Food Safety Network and Visiting Professor, Osaka City University) and his talk named “How to get food safety and food defense? It starts from Food hygiene 7S”. Prof. Komermushi explained that Prerequisite Program (PRP) was only written item name in ISO 22000 but details were written in PAS220 & ISO/TS 22002-1, then he introduced a new food safety management system named FSSC 22000.

The following diagram showed the relationship among HACCP, ISO 22000 / FSSC220000 and ISO 9001 which systems were from food hygiene and safety to management. Then Prof. Komermushi introduced Food Hygiene 7S which aimed at developing food safety systems
1S – Seiri (Sorting out)
2S – Seiton (Systematic arrangement)
3S – Seisou (Sweeping)
4S – Senjyou (Scrubbing)
5S – Sakkin (Sterilization)
6S – Shituke (Self-discipline)
7S – Seiketsu (Standardizing Cleanliness)

The concept of Food Hygiene 7S was shown in the following diagram. Then Prof. Komermushi briefed some cases of food terrorism and defense in Japan. He used Meng-Zi and Xun-zi theories to explain the view of human nature as fundamentally good or bad respectively. Finally, he concluded Food Hygiene 7S were useful for food hygiene and safety. Furthermore, it should be work more on food defence.
During the break, we meet our UK and Singapore friends and took a photo for memory. Mr. Jan Gillett gave me his new book with sign. (Left: Mr. Ivan Ng (HKSQ), Mr. Jan Gillett (PMI), I and Mr. Kenneth Leung (Chairman, ANQ & SQI))

Prof. Dr. Yuri Gusakov (VP of ROQ) and I took a photo. (ANQ Congress 2017 might be held in Russia!)

I also took a photo with Prof. Kano and  Mr. J. Ravikant (Associate Vice President & Head TQM, SRF).

Then we went to the session of Business Strategy and TQM Strategy and Policy Management to attend Prof. Yoshinori Iizuka (Professor Emeritus, The University of Tokyo) talk entitled “Quality Management for Sustained Success – Its Fundamental Concepts and Genuine Quality Management”. Prof. Iizuka said sustained success in business should focus on customer value provision.

Then Prof. Iizuka explained the quality in business management and briefed some key concepts in customer value provision included capabilities and characteristics of organization. This whole picture could be found in the following diagram. One of key important things is “Adaptability to Change”. Prof. Iizuka called it as Genuine Quality Management model. At the end, he concluded four conditions for sustained success and they were “Customer value provision”, “Competitive advantage”, “Systematization” and “Adaptability to changes”.

After that we attend IAQ Session with the theme “IAQ’s contribution to Innovation through Quality” at International Conference on Quality”.
The first speaker was Mr. Janak Mehta (President, IAQ) and his topic named “A community of the world’s leading executives, practitioners and academics dedicated to promoting the cause of quality”. Mr. Mehta briefed the key contributors to the IAQ and founding members included AV Feigenbaum (ASQC), Kaoru Ishikawa (JUSE) and Walter Wasing (DGQ) and others included George Box (ASQC), Tetsuichi Asaka (JUSE), Genichi Taguchi (JUSE), Lennart Sandholm (SIQ), Hans Dieter Seghezzi (EOQ), Noriaki Kano, JUSE and many more.

The following diagram was discussed the distribution of academicians in the world and related to GDP per Capita. Mr. Mehta said the IAQ way was Quality for Humanity and introduced various initiatives for innovative approaches included Education (UNESCO), Healthcare, Sustainability, Innovation, etc. Finally, he stated there were four academicians were sharing today their experiences towards “Innovation Through Quality”.

The second speaker was Anc. A. Blanton Godfrey (Distinguished University Professor, College of Textiles, North Carolina State University) and his topic was “Entrepreneurship, Quality and Innovation”. Prof. Godfrey said three typical reasons for being an entrepreneur were Job Creation, Innovation and Wealth Creation. He quoted The Economist that “Innovation is now recognized as the single most important ingredient in any modern economy.” and quoted Jack Welch statement that “Innovate or die!”, as well as Bell Labs President – Mervin Kelly who said that “Better or Cheaper, or Both.”

Prof. Godfrey pointed out that Entrepreneurs would like to solve problems, create something new & something insanely great, build something that will last a legacy and change the world. He also explained three factors driven innovation that were Technology, Problems and Opportunities. Prof Godfrey mentioned the error proofing was a key innovation tool to improve work operations including materials, machines and methods, with the aim of preventing problems due to human error. It needed to change from “Improve Human Beings fit to Work Operations” to “Improve Work Operations fit to Human Beings”. The following diagram showed the principles of error proofing.

Acn. Chao-Ton Su (Chair Professor, IEEM Dept., National Tsing Hua University, Taiwan) was the third speaker and his presentation entitled “Innovation through the Use of Quality Concept and Techniques”. He said quality is the only way to excellence. There were four major systems included ISO 9001, TQM, Six Sigma and NQA/Business Excellence Model.

Then Prof. Su said Innovation is about creating the future (thinking about tomorrow’s customer). However, it was difficult to clearly distinguish the results of improvements and innovations. Both concepts “Quality through Innovation” or “Innovation through Quality” were in some ways mutually dependent. Based on literature reviews and examples, Prof. Su concluded that implementing ISO 9001/TQM would be successful in innovation; Six Sigma / DFSS could be considered as a systematic way for innovation.

Acn. Pal Molnar (IAQ Board Member) was the fourth speaker and his talk was “Quality through Innovation”. His presentation included three parts included “Driving Forces of Changing World”, “Quality Development by Innovation – the Success Factor” and “Breakthrough by Innovation: Increasing of Competitiveness”.

Dr. Pal Molnar said all innovation started with a consumer insight that was a focused understanding of unfulfilled needs, problems, wants or desires. Traditionally, style of management in the innovation and quality are conflicted. Quality tried to stable of the process, but innovations tried disturbing a stabile situation. However, we needed both for market. Therefore, Harmony is the key word. He said development of quality level needed to change through large jumps and small steps. Then he discussed some success factors for innovation included “People”, “Leadership”, “Culture of Innovation”, “Company Strategy” and “Organization”.

The fifth speaker was Anc. Lars Sorqvist (President, Sandholm Associates; Associate Professor, Royal Institute of Technology; VP, IAQ) and his topic named “Quality and Innovation in New Product Development”. In the beginning, Dr. Lars Sorqvist briefed different general problems in product development such as fast changes, globalization, short product lifetime, etc. 

The he pointed out some improvement points to be focused for solving new product development’s problems included “Customer focus”, “Cross Functional Integration (Knowledge Transmission)” , “Organization Structure”, “Develop the Design Flow” and “Management Commitment”.  

The last speaker was Prof. Noriaki Kano and his gave a conclusion of IAQ session through his Innovation Map. 

Firstly, Prof. Kano showed us the objective of TQM in the 21st Century. He said quality for cost was in the 20th century but quality for sales would be for the 21st Century.

Then Prof. Kano explained the structure of Q1, Q2 and Q3 as Qualities of Past, Present and Future. Moreover, he also asked the IAQ members in the meeting through the structuring of A, Q1, Q2, Q3, P and others.

Lunch with Prof. Kazuyuki Suzuki (Professor, Dept. of Informatics, University of Electro-Communications, Tokyo) and he received The Deming Award for Individual in 2014.
(Left: Mr. Roland K. Jahnke (Director Deutsche Post DHL), I (HKSQ), Prof. Suzuki, Prof. Fugee Tsung (HKUST) and Mr. Ivan Ng (HKSQ))

(Left: Ms. Kristin L. Case (P.E. ASQ SSMBB), Ms. Beth Cudney (Asso. Professor & Director of Design Engineering Centre, Missouri University of Science and Technology), Mr. Roland K. Jahnke and I)

I met Dr. Eric Janssens (Director General, EOQ) and we took a photo for memory.

Then I also met Mr. Metha and Prof. Dr. Pal Molnar (Scientific Advisor, Faculty of Engineering, Univeristy of Szeged).

I attended Mr. Ivan Ng’s session and took a photo with Session Chair – Mr. Kazuo Ishiyama (Master Black Belt, Six Sigma Quality Laboratory).

Mr. Ivan C.K. Ng (Capstone Enterprise, HK) was the first speaker in the Six Sigma session and his presentation entitled “An Organization Development Study of the Impact of Cultural Factors on the Implementation of the Six Sigma Methodology in South China”.

In his study, there were three hypothesis to be tested.
1. Six Sigma Implemetation positively related to Objectives, Planned Activities and Actions.
2. Six Sigma quality culture outcomes positively affected by culture of supportiveness, performance, rewards, competitiveness and innovation.
3. Six Sigma efficiency outcomes positively affected by culture of supportiveness, performance, rewards, competitiveness and innovation.
The following was concept map of organization development by six sigma.

Mr. Ivan Ng conducted multiple individual interview from South & East China and then performed online survey (Population: 1273 and Response Rate: 9.1%). He concluded that quality culture and effective factors were supportive but innovative culture was negative. Innovative mindset (software side) was observed not to take into account in the process and its improvement process in Six Sigma. Nevertheless, Chinese values should not be taken as a strong convincing element for arguing against implementing the Six Sigma.

Then Prof. Kano asked a question “What is the culture different between Hong Kong and China?” Ivan replied that it was not the research focus but it could be observed from the result indicating that Hong Kong people culture was more adopt western one.
The second speaker was Mr. Chola Mwitwa (KAIZEN Institue of Zambia) and his topic named “KAIZEN programme Promotion in Zambia”. Mr. Chola Mwitwa said Zambia had attained new economic status in the global setting. KAIZEN is one of proven problem solving instruments that would help to sustain the momentum. Since government and JICA kicked start the National KAIZEN Project to help Zambia development included Promotion Activities, KAIZEN Action Plan – 5W1H, Fact Data Analysis KPI, KAIZEN Conference, etc.


Then I attended Prof. Hiroshi Osada (Tokyo Institute of Technology) talk entitled “Evaluation method of QM System for sustainable growth of the Enterprise”. Prof. Osada’s study aimed to positioning the company’s QMS (e.g. QMS ranking) and recognition of strength & weakness of QMS through periodical evaluation.

Prof. Osada designed questionnaire survey of QMS for 1 year and target listed manufacturing companies in Japan through Six main factors for evaluation. They were separated into two parts below.
Part A: Company-wide QMS (Consolidated base)
- Commitment of top management
- Quality education and human resource development
- Infrastructure of QM
Part B: QMS in core business or core product
- Day to day management and improvement
- Correspondence to customer and Quality Assurance
- New product development

Finally, Prof Osada’s conclusion included strategic QMS according to globalizsation, decreasing quality loss cost and management innovation in NPD (higher value added).

After that I took a photo with Prof. Osada and friends from Ethiopia.
(Left: I, Mr. Bekalu Worku (Directorate, Director of Higher Education Capacity Building; Ethiopian KAIZEN Institute), Prof. Hiroshi Osada, and Mr. Getahun Taddese (Director General, Ethiopian KAIZEN Institute)

After break, we attended Dr. Lars Sorqvist (IAQ, Sweden) session and his presentation named “Future development of the quality profession”. Dr. Sorqvist briefed the development of quality movement from 1920 to 2000. He said it was an evolution not a revolution!

Then Dr. Sorquvist tried to answer what roles of quality management. He consolidated from ASQ Certification, EOQ Certification Scheme for QM Personnel, and JUSE Seminaries & training courses and then obtained three roles as “Steering role”, “Supporting role” and “Executing role”.
From the survey, it was only 31% of the 550 quality managers replied that they had less than 1 week of training in quality management!

Dr. Sorquvist quoted SQMA study about four major future challenges as Developing adaptability, customer collaboration, accountability for quality and leadership for change. Moreover, he pointed out some contradictions in quality management as the diagram below. Finally, he stated seven major factors effecting quality management in the future included “Global competition situation”, “Digitalization”, “Customer power”, “Ownership responsibility”, “Leadership for quality”, “Employeeship with responsibility and involvement” and “Need for quality in new areas”.


The Last speaker was Mr. Felix WT Choy (CLP Power Hong Kong) and his topic was “Development of 11kV in Line Isolator on 11kV Overhead Line System of CLP Power. Mr. Choy introduced CLP Power Hong Kong Limited (CLPP) had developed the 11kV in line isolator as a temporary isolation device to be installed on energized power lines by High Voltage Live Line Work (HVLLW) techniques.

Mr. Choy mentioned this innovative solution using 4M+1E Analysis & Brainstorming, as well as, Root Causes & Needs Identification. Finally, he concluded that linesman would benefit with safe and more comfortable working paths with simplified working methods. So CLPP would benefit from improved supply reliability, shortened work process, outage free work and improved customer relations.

At the end, we took a group photo with CLP team.
(Left: Mr. Albert CK Lo (Systems & Quality Development Manager, SHEQ Power System, CLP), Mr. Felix WT Choy (CLP) I and Mr. Ivan Ng (HKSQ))

International Conference on Quality 2014 (ICQ'14), Tokyo - http://www.juse.or.jp/e/conventions/202/ 
Asian Network for Quality (ANQ) - http://www.anforq.org/
HKSQ - http://www.hksq.org/index.asp


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