The Seminar entitled "How SME to find opportunity through O2O Transformation" was organized by International union of Professional Development Institutions (IuPDI) and Department of Systems Engineering and Engineering Management (SEEM) of CityU on 31 May 2016. The Hong Kong Science and Technology Parks (HKSTP) was one of supporting organization. The seminar aimed to discuss how to purchase goods online safely and sharing SME O2O (Online to Offline) transformation. Before the seminar, I took a photo with organizer and speakers.
(Left: Mr. Kelvin Ho (Managing Director, Saint’s Alp Singapore Pte Ltd. (仙跡岩)), Dr. Louis Liu (Instructor I, SEEM Dept., CityU), Mr. Leslie Lee (Chairman, IuPDI; Secretary and Honorary Chairman, CQI-HK) and I)
The first guest speaker was Mr. Leslie Lee (Chairman, IuPDI) and his topic named “How to ensure safety for customer who purchase online?” Firstly, Lesile analyzed what were customer concerns. He mentioned some factors as follows:
- Does online shop trust?
- Are goods real, quality and safety?
- Uncertainty on Price, Delivery time and After sales service
- Personal data protection