2016年5月17日星期二

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 2

In 2016, there is the 70th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”.  I would like to share the summary of the conference – Day 2 below.


The keynote speaker of Day 2 was Ms. Liz Wiseman (Best-Selling Author, Speaker and Executive Advisor.  “Liz’s approach of combining leadership training with cross functional problem solving is winning the battle for minds and culture …” quoted by Ray Lane (General Partner, Kleiner Perkins Caufield & Byers Former President Oracle Corporation).  


The keynote speaker of Day 2 was Ms. Liz Wiseman (Best-Selling Author, Speaker and Executive Advisor.  “Liz’s approach of combining leadership training with cross functional problem solving is winning the battle for minds and culture …” quoted by Ray Lane (General Partner, Kleiner Perkins Caufield & Byers Former President Oracle Corporation).  


Then Liz played a game with audience.  They pull the rubber band to its limit but not broken. Why audience didn’t afraid and moved forward?  It was because he trusted his leader.  Liz added Leader should “Focus”, “Passion” and “Move Forward” for solving problem.  At the end she quoted Alvin Toffler statement as conclusion that “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.” 


The next topic I attended was “ISO 9001:2015 Lessons from the First Eight Months” which presented by Andy Nichols (Regional Sales Manager, NQA-USA) and Tim Woodcome (Conformity Assessment Director, NQA-USA).  They highlighted the main changes of ISO 9001:2015 and pointed out common concerns as follows:
i)                    What is required for the “Context of the Organization”?
ii)                   How to demonstrate “Risk Based Thinking”? Do I need a procedure? Do I need to do a “SWOT/RISK/FMEA document”?
iii)                 Will I need to format my Quality Manual to meet Annex SL?
iv)                 What more will Leadership be expected to do?
v)                  What is Organizational Knowledge?
vi)                 Aside from the term, does “Externally Provided” change any requirement?
vii)               Do I need to do anything more in Management Review?



After the panel discussion, they gave some tips to prepare the new standard certification.


Then we attended the last talk in the Morning Session and the speaker was Mr. Denis J. Devos (Founder, Devos Associates Inc.).  His topic named “ISO 9001:2015 Implementing Risk Based Thinking”.  He said Risk is the Boogeyman.  The definition of risk is “Effect of uncertainty” from ISO 9000:2015 clause 3.7.9 and “Effect of Uncertainty on Objectives” from ISO 31000:2009 clause 2.1.  


Denis explained the levels of organization risk which separated Enterprise Risk such as Regulatory Environment, Market/Competition Risk, and Financial, Access to Capital Risk; and Product Risk such as Product Safety / Reliability, and Operational Process Risk.  Finally, he introduced a simplified Risk Assessment Table for our use.


Then we went to the lunch hall and it was many quality professionals to have lunch together. 


We met SQI Friend - Mr Tan Gheng Een (Vice-Chairman, SQI)  and ASQ Member Leader Mr. Kam Ho (Canada Toronto Section Chair).


The afternoon session keynote speaker was Mr. Brian Little (Psychology Scholar and Best-Selling Author).  He said “Expert want to engage and engagement help learning”.


Then Brian asked audiences to do a short personality assessment test (see following diagram).  There were separated into Big Five Personality Traits:
i)                    Open to Experience
ii)                   Conscientious
iii)                 Extraverted
iv)                 Agreeable
v)                  Neurotic


He concluded three natures as follows:
i)                    Arousal and the Neo-cortex
ii)                   Culture and Communication
iii)                 Personal Project 
Finally, he said the DNA of QC was looking out, seeking reward and avoiding punishment.

The next talk was presented by Mr. Glenn H. Mazur (IAQ, ISO TC69/SC8/WG2, and QFD Institute) and his topic entitled “ISO 16355: A Standard for Innovative Customer Experience”.  Firstly, Mr. Glenn Mazur introduced the ISO 16355 framework and he said the standard recommended the way to integrate Hoshin, Six Sigma, DFSS and Design Thinking.


The flow chart of ISO 16355 was discussed. Then Glenn pointed out 5 roles of quality profession below:
i)                    Assure SMART metric for Qualitative
ii)                   Teach proper use of math and statistic
iii)                 Bridge Design, Marketing and Engineering Functions
iv)                 Coach team on tools
v)                  Enforce PDCA to avoid shortcuts


Gelnn demonstrated the comprehensive QFD  included Quality Deployment, Technology Deployment, Cost Deployment and Reliability Deployment.


After the Day 2 program, we joined the Networking Reception in the Harley-Davidson Museum (in which had more than 450 motorcycles).


Minda and I took a photo with the big motorcycle.


After visited the museum, we joined the networking reception.

Past presidents were celebrated the 70th Anniversary of ASQ.


Minda and Ms. Patricia C. La Londe (ASQ Chair-Elect) took a photo for memory.


Reference:
20110515: ASQ World Conference - Counselor Meeting & Registration - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-counselor-meeting.html
20110516: ASQ World Conference - World Partner Workshop - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-world-partner.html
20110518: ASQ World Conference - Chair's Reception & Annual Banquet - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-chairs-reception.html


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