In 2016, there is the 70th ASQ The
theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme
“Quality Expanded: In the Profession, Through the Organization, and Around the
World”. I would like to share the
summary of the conference – Day 3 below. First, we took a photo with ASQ friend
in front of national flags. (Left: Mr. Richard YC Feng (Quality Management in
Automotive Industry), Mr. Denis Devos, Dr. Albert Tsang, I and Minda)
In this
morning session, I attended Mr. David Foster (Director, QM, IO Property &
Land Management Service, CBRE) and his presentation named “A Case Study of
Innovation and Quality Management in Facility Management”. He would like to share how established
Quality Management approaches were used to leverage Innovation.
Firstly,
Mr. David Foster briefed their High Level Plan for Program Development and
Deployment. The key aspects of program
included “Objectives”, “Develop and Deployment Internally”, “Utilize Existing
and Proven Approaches”, “Develop a Functional Definition of Innovation” and
“Named the Innovation Team Program (ITP))
High Level
Program (HLP) Project Innovation Scale defined as follows:
Level 4 –
“Net new” to Industry / Market -> High probability of adoption outside of
the account (breakthrough)
Level 3–
“Net new” with our account and with CBRE (industry benchmark)
Level 2 –
“Net new” to Account but not to CBRE (best practice program)
Level 1–
Basic Improvement to Current Process (traditional Continual Improvement)
The diagram
showed the ITP focus areas among Level 1 to Level 4 and from Stepwise to
Breakthrough.
After that
I participate another Innovation talk by Mr. Peter Merrill and his topic
entitled “Self Managed Team build an Innovation Culture”. Mr. Peter Merrill discussed how to build
Creativity, Self Managed Team and Structure that supported Innovation.
Mr. Peter
Merrill quoted the World Economic Forum (WEF) top ten skills for future jobs
and found that the Quality Control would be disappear of top ten in 2020 but
the creativity skill from No.10 upto No. 3.
He said Creativity Behaviour included Exploration, Collaboration and
Experimentation. From IBM CEO survey, the most people who provided new idea
were Employees (41%), Business Partners (37%) and Customers (35%).
Then Mr.
Peter Merrill introduced four types of Innovation people and they were Creator,
Connector, Developer and Doer. He said
the ideal unit was 250 people.
Communication problem would happen if over 300 people. Each team leader led 6 people for 3 layer
that would be upto 259 people.
Finally,
Mr. Peter Merrill shared the innovation secret which was Culture. The team must
understand why the leader made the decision.
He said everyone being creative if and only if had fun but not
order.
In the
closing session, team competition results were announced. Shanghai JABIL got the first running up.
The last
keynote speaker was Mr. Josh Linkner (Entrepreneur, Keynote Speaker, and Author)
and his presentation topic entitled “Harnessing Innovation – Fresh Approaches
to Growth, Creativity and Transformation”.
A disruptor is “Innovator”, “Artist” or “Entrepreneur”.
Mr. Josh
Linkner wrote two famous books named “Disciplined Dreaming” and “The Road to
Reinvention”.
Then he
explained the 5 obsessions of Innovation below:
i)
Get
Curious (e.g. Why? What
If? And Why Not?; tools of 5 Why)
ii)
Crave“When’s Next?” (e.g. Best Practices
(old/existing) to Next Practices)
iii)
Defy
Tradition (e.g. new donut could price up to ten time from $0.5 to $5.0)
iv)
Get
Scrappy (e.g. TV film – MacGyver who solved the complicated problem used
limited resource and time.)
v)
Adapt
Fast
Finally, he
gave us an Innovation Challenge that “In the next 7 days, Find One Idea for
Creative Disruption”.
After the
conference, I got Josh’s signature on his new book and took a photo for memory.
In this
afternoon, we went to ASQ Centre with Dr. Albert Tsang again.
Then we visited the Art Museum. We took some beautiful photos for memory.
Finished
the trip for the 70th anniversary ASQ WCQI 2015 and I got much
joyful time for ceremony of fellowship and enjoyed several outstanding
speeches.
20110515:
ASQ World Conference - Counselor Meeting & Registration - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-counselor-meeting.html
20110516:
ASQ World Conference - Day 1 - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-day-1.html
20110516:
ASQ World Conference - World Partner Workshop - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-world-partner.html
20110517:
ASQ World Conference - Day 2 - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-day-2.html
20110518:
ASQ World Conference - Chair's Reception & Annual Banquet - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-chairs-reception.html
20110618:
ASQ World Conference - Day 3 and Closing - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-day-3-and-closing.html
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