Singapore Quality Institute (SQI) arranged a webinar
entitled “Experience Sharing using AI to apply Expert Judgment in Legal
Compliance and Quality Management” on 31st Oct 2026. The key speaker
was Ms. Teresa Chan (Group Head of Legal & Compliance / MLRO Bindo Labs
Limited (Wonder)) and guest speaker was Ms. Alfa Hung (Paralegal / AI in Legal
Practice). The webinar highlighted AI-assisted legal & compliance
workflows, practical prompting & real-world use cases, and embedding AI
into decision-making.
They introduced the six levels of Claude adoption
trace a user’s evolution from basic querying to full-scale autonomous
orchestration: it begins at Level 1 (The Amateur) with one-off,
search-engine-style questions without context, advances to Level 2 (The
Regular) by organizing context and files within dedicated Projects, and
expands at Level 3 (The Integrator) by linking Claude directly to daily
workplace tools like Gmail, Drive, and Notion. Mastery deepens at Level 4
(The Operator) as the user acts as a "human in the loop" who
delegates execution and reviews outputs, scales at Level 5 (The Builder)
through creating automated loops, custom tools, and functional apps, and
culminates at Level 6 (The Agent Orchestrator), where the user
transitions to a "human on the loop" who designs and oversees
multi-agent systems that autonomously run entire processes.
In second part, speakers using example to demonstrate
the workflow automated the drafting, localization, and administrative tracking
pipeline while keeping a strict human "governance gate" to ensure
legal compliance before launch.
The last part was leadership & accountability. Ms.
Teresa Chan introduced her PhD study on the quality excellence model related to
AI adoption intensity. Then she also mentioned five instruments assign
accountability included ISO 42001, EU AI Act, FCA(UK), MAS FEAT (SG) and HKMA
(HK). Finally, she concluded from user to decision maker and using AI every
day.
In Q&A session, I asked how to due with AI accident
case of self-driving car and who was accountable.
The attractive SQI webinar leaflet is showed below.
Reference
SQI - https://www.sqi.org.sg/about-us/
