Before the event, HKSQ exco members took a photo with Mr. Barry PW Lo (Guest Speaker) and Dr. Jason Kong (Vice Chairman of ISSC).
(Left: Prof. Fugee Tsung, Dr. Jason Kong, Mr. Daniel Choi, Mr. Barry Lo, Dr. K.S. Chin, Mr. Percy Chan and I)
In the beginning, Dr. CO Chan (President, ISSC) introduced the ISSC and reviewed the activities in 2012. The ISSC is a non-profit making organization of quality practitioners and subject matter experts that saw the need for standardization in the Six Sigma field. Moreover, ISSC mission is to promote best practice and standards in all areas of Six Sigma and Quality fields.
ISSC Building Blocks which contained six pillars to support the quality excellence were introduced. Then Dr. Chan briefed the structure of ISSC that was governed by the Examination Board & the Executive Committee elected by registered members of ISSC; and was supported by an Advisory Board consisting of Six Sigma companies and University professors majoring in the field.
Mr. Barry PW Lo (General Manager, Head of Bank-wide Operation, Bank of China) was our guest speaker and his topic named "Operational Excellence with Lean Six Sigma in BOCHK". Mr. Lo shared his Lead Six Sigma deployment experience since 2011.
Firstly, Mr. Lo introduced BOCHK which established on 1 Oct 2001 and over 260 branches, more than 900 self-serviced machines and other direct banking channels. Then he highlights their achievement in 2012 that the net operating income before impairment allowances increased 15.9%. Mr. Lo mentioned their RPC model (Relation, Product Management and Channel Management) and BOCHK Service Chain. In this chain, there were separated into three phases as Initiate, Scale Up and Transformation.
BOCHK Bank-Wide Operation Department (BWO) had approximately 1700 staff and 239 process. He used Lean Six Sigma in BWO to achieve Operational Excellence through Centralization (integrated similar nature process) and Industrialization (Culture change to make things happen). Moreover, they got the COO support (i.e. Top Management Committee).
Mr. Lo (ISSC certified Black Belt) led his team to Operational Excellence. Under his leadership, 13 Black Belts, 170 Green Belt and over 200 Yellow Belts were trained and completed 40 projects in 2012 and 70 projects in 2013. During Q&A session, other guest asked how to achieve it and what was the critical success factor? Mr. Lo told us because of environment in 2008 (Global Financial Crisis) that they needed to change.
After that Mr. Lo built Lean Six Sigma Cultivation with many activities included award & recognition, exhibition boards, lunar new year gift, YB focus group and spirit songs (He played the song and it was very high quality.)
(Left: Prof. Fugee Tsung, Dr. Jason Kong, Mr. Daniel Choi, Mr. Barry Lo, Dr. K.S. Chin, Mr. Percy Chan and I)
In the beginning, Dr. CO Chan (President, ISSC) introduced the ISSC and reviewed the activities in 2012. The ISSC is a non-profit making organization of quality practitioners and subject matter experts that saw the need for standardization in the Six Sigma field. Moreover, ISSC mission is to promote best practice and standards in all areas of Six Sigma and Quality fields.
ISSC Building Blocks which contained six pillars to support the quality excellence were introduced. Then Dr. Chan briefed the structure of ISSC that was governed by the Examination Board & the Executive Committee elected by registered members of ISSC; and was supported by an Advisory Board consisting of Six Sigma companies and University professors majoring in the field.
Mr. Barry PW Lo (General Manager, Head of Bank-wide Operation, Bank of China) was our guest speaker and his topic named "Operational Excellence with Lean Six Sigma in BOCHK". Mr. Lo shared his Lead Six Sigma deployment experience since 2011.
Firstly, Mr. Lo introduced BOCHK which established on 1 Oct 2001 and over 260 branches, more than 900 self-serviced machines and other direct banking channels. Then he highlights their achievement in 2012 that the net operating income before impairment allowances increased 15.9%. Mr. Lo mentioned their RPC model (Relation, Product Management and Channel Management) and BOCHK Service Chain. In this chain, there were separated into three phases as Initiate, Scale Up and Transformation.
BOCHK Bank-Wide Operation Department (BWO) had approximately 1700 staff and 239 process. He used Lean Six Sigma in BWO to achieve Operational Excellence through Centralization (integrated similar nature process) and Industrialization (Culture change to make things happen). Moreover, they got the COO support (i.e. Top Management Committee).
Mr. Lo (ISSC certified Black Belt) led his team to Operational Excellence. Under his leadership, 13 Black Belts, 170 Green Belt and over 200 Yellow Belts were trained and completed 40 projects in 2012 and 70 projects in 2013. During Q&A session, other guest asked how to achieve it and what was the critical success factor? Mr. Lo told us because of environment in 2008 (Global Financial Crisis) that they needed to change.
After that Mr. Lo built Lean Six Sigma Cultivation with many activities included award & recognition, exhibition boards, lunar new year gift, YB focus group and spirit songs (He played the song and it was very high quality.)
During the networking time, we took a photo with Mr. Nick Williams (Group - Head of Business Transformation, HAECO).
Dr. Aaron Tong (Former Chairman, HKSQ) joined us to take a photo with guest speaker again.
Then Ir. Prof. Philip Chan (Arbitrator – Guangzhou Arbitration Commission) showed his new toys (Portable projector). Very useful!
Prof. Fugee Tsung won the networking game (Competition for collecting name card and remember the person character)
Group photo of all participants (including ISSC, HKSQ, IETHK, SSS, etc.)
After that Ir. Henry WH Leung (Chairman, Management Section Committee, IETHK) introduced the coming symposium named "Sustainability Management - Smart Use of Energy and Water for a Better Environment". (Refer to http://www.theiet.org/events/local/170633.cfm)
Luck draw after the dinner
At the end, Dr. Rita Wan (Chairman, ISSC) gave a closing remark. During our discussion, we would like to arrange activities such as award to promote Lean Six Sigma.
Reference:
International Six Sigma Council - http://www.isixsigmacouncil.org/
Dr. Aaron Tong (Former Chairman, HKSQ) joined us to take a photo with guest speaker again.
Then Ir. Prof. Philip Chan (Arbitrator – Guangzhou Arbitration Commission) showed his new toys (Portable projector). Very useful!
Prof. Fugee Tsung won the networking game (Competition for collecting name card and remember the person character)
Group photo of all participants (including ISSC, HKSQ, IETHK, SSS, etc.)
After that Ir. Henry WH Leung (Chairman, Management Section Committee, IETHK) introduced the coming symposium named "Sustainability Management - Smart Use of Energy and Water for a Better Environment". (Refer to http://www.theiet.org/events/local/170633.cfm)
Luck draw after the dinner
At the end, Dr. Rita Wan (Chairman, ISSC) gave a closing remark. During our discussion, we would like to arrange activities such as award to promote Lean Six Sigma.
Reference:
International Six Sigma Council - http://www.isixsigmacouncil.org/
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