Before the seminar, Dr. Nigel Croft initiated a group discussion exercise, He asked the question "What you would most like to see changed in the new version of ISO 9001" and requested to present the 3 most important items in each group.
After discussion, Dr. Nigel Croft summarized our discussions and most of identified items had been considered in the major revision of ISO 9001. There had more than 12000 responses to online user survey. Revision of the 8 quality management principles was also concerned.
In the beginning of the seminar, Dr. Nigel Croft explained "management system" which involved the interaction among "Hardware", "Software" and "Humanware".
Then he told about process which considered the RISK. He also mentioned the monitoring did not necessary mean measuring. Monitoring something was observing it and supervising it. The undesired outputs (waste) was considered its efficiency. It was also under Plan-Do-Check-Act cycle.
The slide demonstrated the version change of ISO 9001 in the past and expected to be major changed in 2015.
Dr. Nigel Croft said "Certification to ISO 9001" should be a result of a well-implemented quality management system rather than just "Certificate" itself. The vision of TC176/SC2 was mentioned that "SC2's products are recognized and respected worldwide, and used by organizations as an integral component of sustainable development". Moreover, update ISO 9001 aimed to reflect modern business practices, changing business environment, technology, and business terminology. The follow diagram showed some topics which addressed by the "Future Concepts" task group.
Common structure and format to align different ISO management system standards were suggested in ISO Directives Part 1:2012 Annex SL.
The high level structure was proposed as follows. In 4.1 "Understanding the organization and its context", the similar structure was used and it could be for different systems such as quality, environmental, information security, etc.
In clause 5.1, it emphasized the leadership and commitment. Dr. Nigel Croft asked how do you demonstrate the leadership? Do it need records? He added the leadership was a culture in the organization. It was not only presented in top management.
In clause 6.1, actions based on risks and opportunities should be considered. Therefore, risk management became more and more important in ISO 9001. Moreover, it used TQM's 5W1H (What, Who, Where, When, Why & How) to achieve its objectives.
In clause 7.2, more thinking and effort was used in competence. Dr. Nigel Croft explained to apply knowledge and skill to achieve the expected outcome of our job.
In clause 10 "Improvement", the term of "Preventive Action" was not used in the clause 10.1 and Dr. Nigel Croft explained that preventive action was a culture and not only for documents or records.
Finally, Dr. Nigel Croft said the new revision process for ISO 9001 would start in June 2012. The major changes were included updating modern business practice, more emphasizing on product conformity and improving the compatibility with other management system standards. It planned the publication date would be September 2015.
After the seminar, Dr. Nigel Croft and I took a photo for memory.
International Organization for Standardization - http://www.iso.org/iso/home.html
Hong Kong Quality Assurance Agency (HKQAA) - http://www.hkqaa.org/en_index.php
Hong Kong Society for Quality (HKSQ) - http://www.hksq.org/index.asp