Hong Kong Quality Assurance
Agency (HKQAA) organized three-day workshop named “Establish own Corporate Academy / University: from Training,
Educational Institution Management, and International Standards for Knowledge Management”
(建立自身企業培訓學院：從培訓，教育機構管理，知識管理的國際標準取經) on 15th , 22nd Feb
and 6th Mar 2019. Unit 1 is Application of Training Management System
(培訓管理體系的應用);
Unit 2 is Management System Applicable to Educational Institutions (適用於教育機構的管理體系); and Unit 3 is Application of Knowledge
Management System (知識管理體系的應用). I attended the unit 3 today
and shared the content below.
I took a photo with speaker Ms. Ivy
Leung (Manager, Market & Technology, HKQAA) for memory.
Ms. Ivy Leung presentation topic
was “ISO 30401 Knowledge Management System”.
The first edition issued in Nov 2018 and it set sound knowledge
management principles and requirements as guidance for organizations that aims
to be competent in optimizing the value of organization knowledge as a basis
for auditing, certifying, evaluating and recognizing such competent
organizations.
ISO 30401 has 8 guiding
principles as follows:
i)
Nature of knowledge: knowledge is intangible and
complex; it is created by people.
ii)
Value: knowledge is a key source of
value for organizations to meet their objectives. The determinable value of
knowledge is in its impact on organizational purpose, vision, objectives, policies,
processes and performance. Knowledge management is a means of unlocking the
potential value of knowledge.
iii)
Focus: knowledge management serves the
organizational objectives, strategies and needs.
iv)
Adaptive: there is no one knowledge
management solution that fits all organizations within all contexts.
Organizations may develop their own approach to the scope of knowledge and
knowledge management and how to implement these efforts, based on the needs and
context.
v)
Shared understanding: people create their own knowledge
by their own understanding of the input they receive. For shared understanding,
knowledge management should include interactions between people, using content,
processes and technologies where appropriate.
vi)
Environment: knowledge is not managed
directly; knowledge management focuses on managing the working environment,
thus nurturing the knowledge lifecycle.
vii)
Culture: culture is critical to the
effectiveness of knowledge management.
viii)
Iterative: knowledge management should be
phased, incorporating learning and feedback cycles.
Some related terms and definitions
are summarized below.
Data (ISO
9000:2015 – cls. 3.8.1) – facts about an object
Information
(ISO 9000:2015 – cls. 3.8.2) – meaningful data
Knowledge
(ISO 30401:2018 – cls. 3.25) – human or organizational asset enabling effective
decisions and action in context
Wisdom
(Cambridge Dictionary) – the ability to use your knowledge and experience to
make good decisions and judgments
Knowledge management (ISO 30401:2018 – cls. 3.26) – management with regard to knowledge
management system (ISO 9000:2015 – cls. 3.5.3) – set of interrelated or interacting
elements of an organization (3.2.1) to establish policies (3.5.8) and objectives
(3.7.1), and processes (3.4.1) to achieve those objectives
Knowledge management system (ISO 30401:2018 – cls. 3.28) – part of a management system with regard to knowledge (3.25)
