Quality Alchemist (品質煉金術師): My ISO Journey of 10 years in Science Park

2014年12月29日星期一

My ISO Journey of 10 years in Science Park

Hong Kong Science and Technology Parks Corporation (HKSTPC) has recognized as Outstanding Organization with Comprehensive Management Systems by Hong Kong Quality Assurance Agency (HKQAA) in their 25th Anniversary Recognition Program on 28 Nov 2014. Ir. Dr. The Hon WK Lo (Chairman of HKQAA) presented the award to Mr. Kevin Edmunds (Senior Manager, Sustainability Development) and I (Manager, Quality System).

http://enewsletter.hkstp.org/60/en-us/news/6

The trophy is showed below.

I would like to share my 10 years ISO Journey in Science Park since Dec 2003. At that time, I was consultant (The first one man SOHO consultant achieved HKQAA ISO 9001 certification with cert. no: CC2286 in 2002.) and provided service to Science Park. Then, I have joined Science Park as Manager (Quality System) since Jan 2007. Quality related works in Science Park are summarized below.

ISO 9001 – Quality Management System (QMS)
I started my project in Science Park since Dec 2003 to assist Product Analysis Laboratory (PAL) (previous name of IC Failure Analysis Laboratory (ICFAL) and Material Analysis Laboratory (MAL)) to achieve ISO 9001. At that time, the laboratory was less than 10 people. After that the scope extended to IC Development Support Centre (ICDSC) (included Probe & Test Development Centre (PTDC) and Reliability Laboratory (RL)), and to IC Design Centre (ICDC) in May 2004. The scope extended continuously including Solid State Lighting Laboratory (SSLL) (previous name of Photonic Development Testing Centre (PDTC)) in Mar 2005, IP Serving Centre (IPSC) in Nov 2006, Wireless Communications Test Laboratory (WCTL) in Jul 2007, PV Testing Laboratory (PVTL) and Biotechnology Support Laboratory (BSL) in Jun 2009. So that the whole Technology Support Centre (TSC), included all laboratories, achieved ISO 9001 QMS with about 45 engineers in 2009.
In 2008, top management would like to extend ISO 9001 QMS from Laboratory to whole corporation. First, we performed a corporate-wide exercise to define a unique code for all documentation in the HKSTPC and started the Corp ISO project in 2009. I re-activated our electronic documentation management system (eDMS) to fulfill the document control requirements. The first stage was to extend the ISO 9001 from Laboratory to my division named Business Development and Technology Support (BDTS) which included TSC, Incubation Program and Industry & University Collaboration (IUC) and completed in Mar 2010. Moreover, our team got the performance recognition on 13 May 2010. Then, I was in-charge the Corp ISO 9001 project to assist different divisions to complete the ISO 9001 certification included Project & Facilities (P&F) in Dec 2011, Publicity & Communication (P&C) in Mar 2011, Finance & Corporation Service (F&CS), HR, IT & IA in Mar 2012, and Marketing & Sale (M&S) in Feb 2012. Finally, we achieved Corporation ISO 9001 certificate in Mar 2012.

ISO/IEC 17025 – Quality Management System for Laboratories
I had developed a test method named “Test Method for Measurement of Thickness of Metallic Coatings by Measurement of Cross-section with a Scanning Electron Microscope” which based on ASTM B748-90 (Reapproved 2010) for IC Failure Analysis Laboratory (ICFAL) and achieved ISO/IEC 17025 under Hong Kong Laboratory Accreditation Scheme (HOKLAS) since Sep 2005. The same method had extended to Material Analysis Laboratory for HOKLAS accreditation in Jun 2011. The other method I developed was “Determination of delamination using scanning acoustic microscope after preconditioning in accordance with IPC/JEDEC J-STD-020D” and accredited in Jun 2008. In addition, I got the best paper award in ANQ Congress 2014 and my paper entitled “Investigation on the Measurement Uncertainty of Scanning Electron & Acoustic Microscopy under HOKLAS scheme”. On the other hand, I worked with WCTL team to seek China National Accreditation Service (CNAS) accreditation for 3GPP pre-conformance test in Aug 2010 and then our team got performance recognition for CNAS on 16 Feb 2011.

ISO/IEC 27001 – Information Security Management System (ISMS)
Since ICDC and IPSC handled customer’s semiconductor design and IP, top management decided to implement Information Security Management System in ICDC & IPSC first. I developed the ISO/IEC 27001 ISMS and InfoSec FMEA for risk assessment in ICDC & IPSC which have certified by HKQAA since Feb 2008. Then we extended and upgraded ISO/IEC 27001 from version 2005 to version 2013 to the whole TSC in Dec 2014. Our team members got the performance recognition on 5 Aug 2008. Moreover, I wrote a paper named “Integration of Quality Management System and Information Security Management System - HKSTP implementation case” for ANQ Congress 2009 and got the best paper award.

OHSAS 18001 – Occupational Health and Safety Management System (OHSMS)
Both Quality and Safety are important in our laboratories; therefore, we have implemented and certified OHSAS 18001 OHSMS in TSC by HKQAA since Mar 2009. Our team also obtained performance recognition on 30 July 2009. After that the whole corporation has been extended to achieve OHSAS 18001 certification in Mar 2011. I had joined the Safety & Health Poster Design Competition (Workplace) and got Bronze Award on 5 Dec 2012.

ISO 14001 – Environmental Management System (EMS)
Safety Health & Environmental (SHE) team led corporation and our team led laboratories to implement EMS and achieved the ISO 14001 certification in Mar 2013.

ISO 50001 – Energy Management System (EnMS)
P&F team led the ISO 50001 EnMS implementation in the building of Bio-Informatics Centre and achieved the first ISO 50001 Energy Management System certification in Hong Kong by SGS in Jun 2011. The certificate presentation was arranged in the 2nd Occupational Safety and Health Conference in Science Park on 26 October 2011.

The ISO milestone is showed as following diagram.

Some achievements through team work are summarized in the following Performance Recognition.

· HKSTP Certificate of Performance Recognition (In recognition Excellent Performance in ISO 27001 project in ICDC & IPSC of HKSTP) on 5th August 2008

ICDC & IPSC Team: Short Cycle Time and employed new technology approach such as InfoSec FMEA.
Awardee: Tinny Lui, Mike Chow, CF Wong, Daniel Yu and Lotto Lai (QS)

· HKSTP Certificate of Performance Recognition (In recognition Excellent Performance for implementing Occupational Health and Safety in Technology Support Centre) on 30th July 2009
Lab Safety Working Group: Short Cycle Time and complete all AFI within one month, reduce risk consideration by Insurance Company
Awardee: Peter Lee and YC Lee (PTDC), Eric Chan (ICFAL), Kenneth Chu (MAL), CF Wong (ICDC), Timothy Ng (PVTL), SP Ho (BSL), KW Wong and Thomas To (WCTL), TM Lau (ICFAL & RL) and Lotto Lai (QS)

· HKSTP Certificate of Performance Recognition (In recognition Excellent Performance for Development of Solar Energy Cluster) on 30th July 2009
Solar Energy Working Group: Hong Kong-Shenzhen Business Model - R&D facilities in Hong Kong and manufacturing capabilities in Shenzhen, forming a full value chain
Awardee: Wallace Cham & Kam Liu (P&F), Alfred Chau (Fin), WC Wong (Mkt), Timothy Ng, Lotto Lai and Peter Yeung (BDTS)

· HKSTP Certificate of Performance Recognition (In recognition Excellent Performance for Corporation ISO 9001 Project - Stage 1: BDTS) on 13th May 2010
BDTS Team: First step for Corp ISO project and upgrade eDMS with Short Cycle Time
Awardee: Eva Yeung, Winky Lau and Tiffani Lai (Incubation), Pauline Ko (IUC), Canny Kwan (MAL), Gary Lo (ICFAL), Tinny Lui (ICDC & IPSC), KW Wong (WCTL), SP Ho (BSL), CK Kwok (PVTL), Phyllis Lui (ADM), Sunny Lai and Lotto Lai (QS)

· HKSTP Certificate of Performance Recognition (In recognition Excellent Performance for CNAS Accreditation in Wireless Communications) on 16th February 2011
WCTL Team: Greater recognition to the top tier mobile companies to carry out their test here with confidence
Awardee: Peter Yeung, Thomas To, Eva Cheung and KW Wong (WCTL), Bruce Chan (PTDC), Christine Hui and Shirley Ho (CSO), Sunny Lai and Lotto Lai (QS)

· HKSTP Certificate of Award (In recognition of Mr. Lotto Lai for Bronze Award in Safety & Health Poster Design Competition (Workplace)) on 5th December 2012

I joined the competition and my poster statement was “Emergency! Press Emergency Button in Laboratory! ”.

Knowledge Transfer Projects
Moreover, I would like to share some projects which related to QMS knowledge transfer to our incubatees (Start-up companies).

I) HOKLAS Accreditation

Vitargent (International) Biotechnology Limited (Vitargent) is one of our incubatees in Incu-Bio scheme. Quality System Unit (QS) of TSC assisted Vitargent to achieve HOKLAS accreditation to perform the specific tests “Determination of the acute toxicity of waste water to zebrafish eggs (Danio rerio) (ISO 15088:2007)” in 2012.
http://mail02.edm.hkstp.org/intimate/templates/images/hkstp_connect/40/en-us/news2.html

II) ISO 9001 Certification

Creaxon Limited (Creaxon) graduated from our Incu-Tech Program. Quality System Unit (QS) of TSC is capable to provide a quality professional service for transferring the knowledge of quality management to Creaxon and they achieved ISO 9001 certification with the scope “Provision of design and engineering services for supply, installation, operation and maintenance of sensor network systems for site monitoring and control” in Sep 2014.
http://enewsletter.hkstp.org/58/en-us/news/7

III) ISO 13485 Certification

The recently project was to assist another incubatee named The eNano Health Ltd. (eNano) to comply with ISO 13485 certification with the scope entitled “Design and manufacture of Glucose Paper Sensor using saliva to determinate saliva glucose level”. It is expected to be completed in Mar/Apr 2015. (http://enewsletter.hkstp.org/66/en-us/news/2)
I took a photo with founders of eNano in Hong Kong Venture Capital & Angel Investment Conference 2014)
(Left: Mr. Pat Leung, I and Ms. Winnie Leung)

After ten years ISO journey in Science Park, we will meet the new challenges with new vision, mission and values; as well as, corporation re-structure for meeting the Change Era.