HSUHK MSc-DITM Orientation Day cum Cocktail Reception

 I am honor to be invited by Dr. Jack Wu and Prof. Daniel Mo as the chairperson of programme advisory committee for a new master programme in School of Decision Sciences, The Hang Seng University of Hong Kong (HSUHK). The new master programme, namely Master of Science in Digital Innovation and Technology Management (MSc-DITM) was launched in this year. The orientation day cum Cocktail Reception was held on 30^th Aug 2025.

Before the event, I met many friends and took some photos for memory. 

(Left: I, Prof. Daniel Mo, Prof. Chan Wai Sum, Dr. Ng Chi Hung Stephen and Prof. Samuel Chan)

Then I took a photo together with Dr. Jack Wu and Dr. YM Wong (HKIE).

Prof. Ng Chi Hung, Stephen (Head and Asso. Professor (SCM) MSc-GSCM Programme Director) started the Orientation Day.

Firstly, Prof. Chan Wai Sum (Dean, School of Decision Science) gave welcome speech and introduced the Hang Seng University of Hong Kong.

He briefly introduced HSUHK milestones from 1979 to 2025, and said that the School of Decision Sciences (SDSC) was established in 2014, the MSc-GSCM program was launched in 2019, and a new program MSc-DITM is launched in 2025.

And then Prof. Ng led everyone in a toast to celebrate.

After that Prof. Ng introduced their teaching faculty.

Industry Advisors of MSc-GSCM Programme (Global Supply Chain Management) were introduced.

Industry Advisors of MSc-DITM Programme (Digital Innovation and Technology Management) were introduced.

Then we received souvenir.

I met a new friend Ir Dannies Ho (Chairman, The Institute of Purchasing & Supply of Hong Kong) who served in Towngas.

After the break, I joined the MSc-DITM programme session. Prof. Daniel Mo chaired this session.

Rocky Lam who is my EngD cohort and we both are advisors in the programme. We took a photo together with Prof. Daniel Mo, Dr. Jack Wu and Dr. Cathy Lam.

Then introductory video was showed.

And then Dr. Jack Wu introduced their team.

Dr. Rocky Lam introduced his experience and company.

I also briefed my experience in HKSTP and observer of ISO TC 279 Innovation management.

The programme curriculum and requirements were briefed by Prof. Mo.

Lastly, I remembered Dr. Jack Wu who invited me before HKSQ exco meeting on 1^st Aug 2025and then Prof. Daniel Ng send me an invitation email on 3^rd Aug 2025.

(Photo taken by Dr. Jane Wong (chairman, HKSQ))

Thanks for inviting me and participating in this meaningful event.

Reference (related to Hang Seng Management College (HSMC))

20150721: The 1st Forum on Sustainable Development in Higher Education - https://qualityalchemist.blogspot.com/2015/07/the-1st-forum-on-sustainable.html

20160505: HSMC Seminar on Entrepreneurial Spirit and Sustainable Development Mindset - https://qualityalchemist.blogspot.com/2016/05/hsmc-seminar-on-entrepreneurial-spirit.html

Lunch with Former HKSQ chairmen and exco members in PolyU 2025

Mr. CP Chow, Mr. Karson Chui, Mr. SW Lam and Dr. Albert Tsang had lunch with me in PolyU on 26^th Aug 2025. After that SW would back to USA. We had long time no see and took a photo for memory. 

Then CP asked me to take another photo with his iPhone, and he used AI to remove the other people in the background.

Reference

20240223: Lunch with Former HKSQ chairmen and exco members in PolyU 2024 - https://qualityalchemist.blogspot.com/2024/02/lunch-with-former-hksq-chairmen-and.html

20240127: HKSQ Website Knowledge Transfer Meeting 2024 - https://qualityalchemist.blogspot.com/2024/01/hksq-website-knowledge-transfer-meeting.html

20240109: Dinner with Dr. KS Chin and Prof. Frankey Pun - https://qualityalchemist.blogspot.com/2024/01/dinner-with-dr-ks-chin-and-prof-frankey.html

20231010: Lunch with Former HKSQ exco members - https://qualityalchemist.blogspot.com/2023/10/lunch-with-former-hksq-exco-members.html

Chinese Traditional Wisdom for the Study of Knowing People II (中華智慧知人學 II)–Lecture 1

Minda and I attended Prof. Pang’s (彭泓基教授) course named “Chinese Traditional Wisdom for the Study of Knowing People II” (中華智慧知人學 II) again. Lecture 1 was held on 23^rd Aug 2025. Due to the large amount of content, the course started half an hour earlier. 

In the first lecture, Prof. Pang briefed his content coverage and focused on application of different divination (術數占卜) to predict people’s characteristics. He said “Life is about learning how to be a human being.”

Many classmates joined online and onsite. Prof. Pang mentioned that the candle is used to represent the essence, energy and spirit. The candle's "shape" is a metaphor for the human's "essence", "fire" is a metaphor for "energy", and "light" is a metaphor for "spirit". (用蠟燭比喻精氣神，蠟燭的「形體」比喻為人的「精」，「火」比喻為「氣」，而「光」比喻為「神」。 )

Then he said “Learning to be a good person is a lifelong process.” And then he briefed some key points and they were to learn to admit mistakes, learn to be gentle, learn to be tolerant, learn to communicate, learn to let go, learn to be moved, and learn to survive, etc.

After that he reviewed Yin and Yang and the Five Elements (陰陽五⾏).

Prof. Pang explained the basic concept of the relationship among heaven, earth and man (天地人).

And then he employed five elements to explain different people’s characteristics and their relationship.

He also demonstrated how to calculate the combination and conflict (合與沖)

Finally, a person’s journey is like a life cycle, with different conditions at different stages.

Lastly, the art of observing people based on the Eight Characters(八字命理的觀人術) were discussed. 

Heavenly Stems and Earthly Branches (天幹地支) were reviewed again. Then he used different example to let us know the relationship among different eight characters (八字) and how others affect you based on five elements.

At the end, he demonstrated how powerful Generative AI is. Deep Seek for Eight Characters Numerology Analysis (八字命理分析) were discussed.

After class, Minda and I had lunch with her family this time.

Reference:

彭泓基教授 - https://www.master-insight.com/author/penghongji/

屈機TV (屈基論) - https://www.youtube.com/@wgtvhk/playlists

COMP UG Orientation Session 2025 in PolyU

It is my first time to participate COMP department undergraduate (UG) orientation session on 22^nd Aug 2025. In the beginning, Prof. Raymond SZE (Associate Dean (Teaching and Learning) & Associate Professor, Faculty of Computer and Mathematical Sciences) gave welcome speech.

Then our department head Prof. LI Qing introduced the department of computing (COMP).

And then Prof. Ken YIU presented “Learning and Academic Advising at COMP” to our students.

Dr. Walter FUNG joined and very focused.

I took a photo with Dr. TAYYAB Muhammad, Dr. LAM Alexander and Dr. Richard LUI.

After that representative explained General University Requirements (GUR) to our students.

KTEO representative also joined and introduced their service to our students.

Finally, student association team introduced their activities.

After all presentation completed, each teacher led a team of students for discussion.

Reference

FCMS - https://www.polyu.edu.hk/fcms/

COMP - https://www.polyu.edu.hk/comp/

Leader 2030 - Innovation Strategy – How to Increase Customer Satisfaction and Reduce Costs Simultaneously

The Executive Study Group (ESG) webinar named “Leader 2030 – Innovation Strategy Part 2 – How to Increase Customer Satisfaction and Reduce Costs Simultaneously” was held by Asia Pacific Institute for Strategy Limited (APIFS) on 22^nd Aug 2025. It covered relationship between customer experience and loyalty, customer services as a hygiene factor, make it easy by removing obstacles and “Effortless” customer experience. 

Firstly, Dr. Mark Lee reviewed the changes in the loyalty curve and pointed out that raising customer expectations does not necessarily significantly increase customer loyalty.

Then he discussed the emotional side of customer. Dr. Lee said 24% of the repeat calls stemmed from emotional disconnects. So we needed to identify customer’s personality type such as “Controller”, “Thinker”, “Feeler” or “Entertainer”. 

And then balance of detail and speed for different type customer diagnosed. In order to remove emotion obstacle, “Positive Spin” on the need of customer is useful.

Many customers had problem for selection. Thus, minimize channel switching by increasing self-service channel would help customer removing obstacles.

After that he proposed to empower the front-line staff to deliver an “Effortless” experience.

Lastly, he demonstrated the diagram for increasing loyalty and reducing cost.

Reference:

Asia Pacific Institute for Strategy Limited (亞太策略研究所有限公司) – www.apifs.org

ESG facebook - https://www.facebook.com/groups/esg08

Leader 2030 - Empowering the Next Generation of Leaders - https://www.apifs.org/Leader2030-en

Leader 2030 series:

20250307: Leader 2030 Webinar – Lean Startup: Quick Innovation Strategy - https://qualityalchemist.blogspot.com/2025/03/leader-2030-webinar-lean-startup-quick.html

20250319: Leader 2030 Webinar – How Are AI Projects Different from Traditional IT Projects - https://qualityalchemist.blogspot.com/2025/03/leader-2030-webinar-how-are-ai-projects.html

20250422: Leader 2030 Webinar – The Secret for Successful Strategy Execution - https://qualityalchemist.blogspot.com/2025/04/leader-2030-webinar-secret-for.html

20250502: Leader 2030 Webinar – The Secret for Successful Strategy Execution (II) - https://qualityalchemist.blogspot.com/2025/05/leader-2030-webinar-secret-for.html

20250515: Leader 2030 -Negotiation Strategy to Lead Changes - https://qualityalchemist.blogspot.com/2025/05/leader-2030-negotiation-strategy-to.html

20250806: Leader 2030-Innovation Strategy-How to Increase Customer Satisfaction and Reduce Costs Simultaneously - https://qualityalchemist.blogspot.com/2025/08/leader-2030-innovation-strategy-how-to.html