IAQ General Meeting 2022 – Day 2 (Online & Onsite)

The IAQ General Meeting 2022 was held online & onsite on 18-19 May 2022 (at 4:00am & 11:00pm in HK time zone on 19 May). In Day 2, Acn. Elizabeth Keim (Chair) gave welcome speech in the beginning. 

The first guest speaker was Vivek Talwar and his topic named “The compelling need for Quality to move into the next level by becoming a champion of Sustainability”. Firstly, Mr. Talwar mentioned climate change and its impacts. He suggested that we need to refine/redefine our strategies on sustainability.

Then he explained different directions on sustainable development including environmental, economic and social dimension.  He suggested the use of quality initiatives to achieve improvements and ensure a strong foundation of sustainability. 

 

After that Mr. Talwar stated that leader usually defined the reason of existence of the enterprise and sustainability focused in enterprise strategy and quality focused in operation. Mr. Talwar said ideally quality covers this entire spectrum.

Finally, he concluded the tenets of quality for designing and delivering on World-class programs for all key stakeholders through the sustainability journey. For instance, create awareness in the quality ecosystem, transforming the role of quality embracing sustainability and come up with something like “Seven QS tools”. 

Then Prof. Kano gave comments that the presentation reminded him 50 years ago. In 1969, the first ICQC conference was held and for establishing IAQ. We were talking about quality is not only by inspection, but by process and by production. We had no idea at that time. Similarly, sustainability is different subjects we talk about that related to quality in society but how we can govern it. It is not only for organization but society governance. So how can quality professional work for it.

Next section is Acn. Narayanan Ramanathan to present Examining Committee Report including new members admitted and transition from associate to academician.

And then he briefed the committee duties and rules, as well as, some comments by committee members.

After that new member introduction and presentation section performed. 

Kim Stansfield is first new member presented his quality journey including QM and Systems Engineering pathway. Moreover, he distributed video link for his presentation details.

He concluded that systems thinking is foundation and modern QFD is the bridge between customer and business needs.

Anders Fundin is the second new member for self-introduction. His research focused on quality and sustainability.

Erika Leonardi is the third new member. She is quality training consultant and writer. Her slogan is “Method and Passion”.

The next session is “Reports on Healthcare and UN Global Compact work” by Bob King. He discussed what tools could be employed for 150 countries for healthcare innovation, especially on complex supply chain we faced now.

Acn. Willy Vandenbrande reported the IAQ Quality Sustainability Award. The purpose of the award is to identify and share good examples of how quality management principles, methods and tools have been used to develop more sustainable solutions and offerings while also reducing waste and optimizing the use of resources. The award 2022 started to be applied from 1^st Jun 2022.

The session before lunch was “Think Tank Reports” chaired by Acn. Lars Sorqvist. 

Acn. Raúl Molteni (chair of QiGTT) presented Quality in Governance Think Tank (QiGTT) 2022 guidelines 

He also briefed timeline of quality contributions to corporate governance.

Acn. Glenn Mazur introduced a new think tank named “Voice of Customer Think Tank”. VOC vision 2024 and user dimensions from level 1 to 3 were described.

The framework is based on SIPOC and also employed 5W1H for user scenarios.

Acn. Miroslav Drljaca presented the Quality in Logistics Think Tank (QiLTT) was established since Aug 2021.  QiLTT offered an alternative approach to understanding global phenomena such as logistics, for the future development.

Acn. Matthew Barsalou (Vice-chair, QiETT) introduced the mission and vision in the beginning. And then he reported the activities of Quality in Education Think Tank (QiETT). There were 14 white papers published and target to 17 white papers by end of 2023. 

Acn. Lars Sorqvist gave closing remark in think tank session and he said “Think Tanks offers a great way to fulfil the purpose of IAQ and at the same time develop a more active Academy!”

(Remark: Since it is over 3:00am in HK timezone, I left the meeting and missing the following session after lunch break.) 

Acn. Beth Cudney reported Secretary/Treasurer Report

New member introduction and presentation section: 

Rey Fremista, Joe DeFeo, Pat La Londe and Nicole Radziwill.

Nicole Radziwill presented her quality journey through video link that distributed to IAQ member. 

Her future plan by 2030 focused on data management, data engineering and data science that would be driven by quality.

Announcement: Call for Papers for the 20^th ANQ Congress 2022 Beijing, China 24-27 October, 2022

Closing remark by Acn. Elizabeth Keim

End of Day 2.

Reference:

IAQ website - https://iaq.wildapricot.org/

IAQ Symposium and Forum:

20120803: ANQ Congress 2012 - Day 2 (The IAQ session entitled "Quality in Healthcare”) - https://qualityalchemist.blogspot.com/2012/08/anq-congress-2012-day-2.html

Leaflet - http://www.hksq.org/anq2012/doc/IAQ_Session_02082012.pdf

20131018: ANQ Congress 2013 Bangkok – Day 2 (The 2nd IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2013/10/anq-congress-2013-bangkok-day-2.html

20150924: ANQ Congress 2015 Taipei – Day 2 (The 4th IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2015/09/anq-congress-2015-taipei-day-2.html

20151025: IAQ World Quality Forum 2015, Hungary – Welcome Cocktail - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary.html

20151026: IAQ World Quality Forum 2015, Hungary – Day 1 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_26.html

20151027: IAQ World Quality Forum 2015, Hungary – Day 2 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_27.html

20151028: IAQ World Quality Forum 2015, Hungary – Gala & Networking Dinner - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_28.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.hk/2016/05/the-international-academy-for-quality.html

20171013: The 2nd IAQ World Quality Forum 2017 in Bled, Slovenia - https://qualityalchemist.blogspot.com/2017/10/the-2nd-iaq-world-quality-forum-2017-in.html

20180921: The International Academy for Quality (IAQ) General Meeting and QiETT Symposium - https://qualityalchemist.blogspot.com/2018/09/the-international-academy-for-quality.html#more

20191206: The 3rd IAQ World Quality Forum & 13th Shanghai International Symposium - https://qualityalchemist.blogspot.com/2019/12/the-3rd-iaq-world-quality-forum-13th.html

IAQ General Meeting:

2011: ASQ World Conference - IAQ Meeting - https://qualityalchemist.blogspot.com/2011/05/asq-world-conference-iaq-meeting.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.com/2016/05/the-international-academy-for-quality.html

20170922: The International Academy for Quality (IAQ) General Meeting and Dinner during ANQ Congress 2017 - https://qualityalchemist.blogspot.com/2017/09/the-international-academy-for-quality.html

20180921: The International Academy for Quality (IAQ) General Meeting and QiETT Symposium - https://qualityalchemist.blogspot.com/2018/09/the-international-academy-for-quality.html#more

20200508: IAQ Zoom Meeting 2020 - https://qualityalchemist.blogspot.com/2020/05/iaq-zoom-meeting-2020.html

20200721: IAQ Zoom General Meeting 2020 - https://qualityalchemist.blogspot.com/2020/07/iaq-zoom-general-meeting-2020.html

20200915: IAQ Zoom Exco Meeting regarding Support Transition - https://qualityalchemist.blogspot.com/2020/09/iaq-zoom-exco-meeting-regarding-support.html

20201020: IAQ General Meeting 2020 (Online) - https://qualityalchemist.blogspot.com/2020/10/iaq-general-meeting-2020-online.html

20210331: IAQ Leader Meeting 2021 (Online) - https://qualityalchemist.blogspot.com/2021/03/iaq-leader-meeting-2021-online.html

20220519: IAQ General Meeting 2022 – Day 1 (Online & Onsite) - https://qualityalchemist.blogspot.com/2022/05/iaq-general-meeting-2022-day-1-online.html

20220520: IAQ General Meeting 2022 – Day 2 (Online & Onsite) - https://qualityalchemist.blogspot.com/2022/05/iaq-general-meeting-2022-day-2-online.html

IAQ General Meeting 2022 – Day 1 (Online & Onsite)

The IAQ General Meeting 2022 was held online & onsite on 18-19 May 2022 (at 4:00am & 11:00pm in HK time zone on 19 May). In the beginning, Acn. Elizabeth Keim (Chair) gave opening speech.  Then Acn. Shinichi Sasaki (President) and Acn. Lars Sorqvist (President elect) gave welcome speech. Firstly, we had a moment of silence for deceased members included Navin Dedhia, Deborah Hopen, Hans Dieter Seghezzi, Ken Stephens and Mohamed Zairi.

Then Acn. Elizabeth Keim (Chair) presented certificates to new members.

And then Liz announced the 1st Quality Laureate – Noriaki Kano and presented IAQ Awards to all awardees online and onsite.

Dr. Chad Laux (Purdue University) presented the topic entitled “Applying FMEA Principles to the Sex Trafficking Process: A Risk Mitigation Approach”.  Human trafficking is “the acquisition of people by improper means such as force, fraud, or deception, with the aim of exploiting them” Dr. Laux said.

The related SDGs included 3 – Good health and well-being, 5 – Gender equality and 8 – Decent work and economic growth.  He briefed the background that the goal is to develop more robust detection technologies to mitigate and disrupt the human trafficking supply chain.

And then Dr. Laux mentioned the objective to apply a systems engineering approach to understand the human sex trafficking process in order to identify efficient ways to mitigate.  He constructed a business process map (BPM) to identify roles and main process steps.

After that he employed Failure Mode and Effects Analysis to identify the most likely failure modes where criminal elements are likely to fail. FMEA results for top 3 failure modes identified from law enforcement officer, professor and victim advocate were presented. He concluded top failure modes had the highest potential for preventing the crime early in its process. 

New member introduction session: Paul Borawski introduced his quality journey in ASQ. Then I shared our photo taken with Paul and HKSQ exco member in ANQ 2011 in Vietnam.

During the break, Liz presented certificate and took photos continuously.

The second part was presented by ASQ representatives and topic was “ASQ-ASQE WCQI IAQ Update”. They quoted W. Edwards Deming statement that “It is not necessary to change. Survival is not mandatory.” 

ASQ and ASQE is a dual entity model to deliver enhanced value. This transformation is started in 2019 for considering risk management and business model innovation.  Dual model necessitated by US tax restrictions on growth and strategic initiatives to enhance value and mission impact.  ASQ and ASQE are independent, yet complementary, entities that share a mission of bringing value and quality solutions to individuals and organizations.

In ASQE, they are responsible to certificate operation update and organizational membership update, as well as, insights on excellence.  ASQE had accredited ISO 17024 by ANAB.

The third guest speaker was Prof. Yasuyuki Nishioka (Hosei University) and his presentation title named “A Framework of Smart Thinking for Quality Control on Manufacturing Organization using IVI Sixteen Diagrams”.  Firstly, Prof. Nishioka briefed the key concepts of “Connected manufacturing” and “Loosely Defined Standard (UDS)”.

Then Prof. Nishioka briefed the smart manufacturing reference architecture including EU i4.0, Asia/Japan SMU and USA Lifecycle process. And then described Smart Manufacturing Unit (SMU) in three views: Asset, Activity and Management.

After that he introduced the smart organization and smart thinking that sharing digitally to strengthen organization power, self-learn and transformation for sustainable evolution, as well as, new connection and cooperation.

Finally, Prof. Nishioka described Smart Thinking Cycle using four stages for smartness including AS-IS, TO-BE, CAN-BE and CAN-DO. 

Lastly, Prof. Nishioka mentioned the sixteen diagram of the smart thinking and employed IVI Modeler 2022 to demonstrate its application.

The last speaker was new member Prof. Ahmad Elshennawy and he shared his quality journey to us.

Prof. Elshennawy briefed how he creating quality leaders through his quality classes. He also briefed his philosophy that empower plus teach & provide guidance to get successful graduates.  Lastly, he shared his current research named “Using Cost Engineering Approaches for Improving the Outcome of DFSS Projects”.

End of Day 1.

Reference:

IAQ website - https://iaq.wildapricot.org/

IAQ Symposium and Forum:

20120803: ANQ Congress 2012 - Day 2 (The IAQ session entitled "Quality in Healthcare”) - https://qualityalchemist.blogspot.com/2012/08/anq-congress-2012-day-2.html

Leaflet - http://www.hksq.org/anq2012/doc/IAQ_Session_02082012.pdf

20131018: ANQ Congress 2013 Bangkok – Day 2 (The 2nd IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2013/10/anq-congress-2013-bangkok-day-2.html

20150924: ANQ Congress 2015 Taipei – Day 2 (The 4th IAQ/ANQ Symposium) - https://qualityalchemist.blogspot.com/2015/09/anq-congress-2015-taipei-day-2.html

20151025: IAQ World Quality Forum 2015, Hungary – Welcome Cocktail - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary.html

20151026: IAQ World Quality Forum 2015, Hungary – Day 1 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_26.html

20151027: IAQ World Quality Forum 2015, Hungary – Day 2 - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_27.html

20151028: IAQ World Quality Forum 2015, Hungary – Gala & Networking Dinner - http://qualityalchemist.blogspot.hk/2015/10/iaq-world-quality-forum-2015-hungary_28.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.hk/2016/05/the-international-academy-for-quality.html

20171013: The 2nd IAQ World Quality Forum 2017 in Bled, Slovenia - https://qualityalchemist.blogspot.com/2017/10/the-2nd-iaq-world-quality-forum-2017-in.html

20180921: The International Academy for Quality (IAQ) General Meeting and QiETT Symposium - https://qualityalchemist.blogspot.com/2018/09/the-international-academy-for-quality.html#more

20191206: The 3rd IAQ World Quality Forum & 13th Shanghai International Symposium - https://qualityalchemist.blogspot.com/2019/12/the-3rd-iaq-world-quality-forum-13th.html

IAQ General Meeting:

2011: ASQ World Conference - IAQ Meeting - https://qualityalchemist.blogspot.com/2011/05/asq-world-conference-iaq-meeting.html

20160514: The International Academy for Quality (IAQ) General Meeting and Dinner - https://qualityalchemist.blogspot.com/2016/05/the-international-academy-for-quality.html

20170922: The International Academy for Quality (IAQ) General Meeting and Dinner during ANQ Congress 2017 - https://qualityalchemist.blogspot.com/2017/09/the-international-academy-for-quality.html

20180921: The International Academy for Quality (IAQ) General Meeting and QiETT Symposium - https://qualityalchemist.blogspot.com/2018/09/the-international-academy-for-quality.html#more

20200508: IAQ Zoom Meeting 2020 - https://qualityalchemist.blogspot.com/2020/05/iaq-zoom-meeting-2020.html

20200721: IAQ Zoom General Meeting 2020 - https://qualityalchemist.blogspot.com/2020/07/iaq-zoom-general-meeting-2020.html

20200915: IAQ Zoom Exco Meeting regarding Support Transition - https://qualityalchemist.blogspot.com/2020/09/iaq-zoom-exco-meeting-regarding-support.html

20201020: IAQ General Meeting 2020 (Online) - https://qualityalchemist.blogspot.com/2020/10/iaq-general-meeting-2020-online.html

20210331: IAQ Leader Meeting 2021 (Online) - https://qualityalchemist.blogspot.com/2021/03/iaq-leader-meeting-2021-online.html

20220519: IAQ General Meeting 2022 – Day 1 (Online & Onsite) - https://qualityalchemist.blogspot.com/2022/05/iaq-general-meeting-2022-day-1-online.html

20220520: IAQ General Meeting 2022 – Day 2 (Online & Onsite) - https://qualityalchemist.blogspot.com/2022/05/iaq-general-meeting-2022-day-2-online.html

HKSQ & HKQAA - TID Project Implementation Workshop for Startups - Quality Management

HKSQ applied the Trade and Industry Department (TID) Funded project named “Feasibility Study on the Quality of Hong Kong Start-up Development for Supporting the Sustainable Business Growth” and HKQAA is our implementation agent. In the last stage, we arranged several workshops to share the study results and guidelines for startup.  The first two workshops named “Implementation Workshop for Startups - Quality Management” (初創企業實踐工作坊－品質管理) were held on 16 & 18 Jun 2022. I represented HKSQ to attend the workshop and Dr. YC Chau also attended for CES – HK Tech 300 team. 

Mr. KT Ting (HKQAA) is the speaker.  Firstly, he briefed how to get trust and confidence from investors and customers. He discussed what is perceived value, consistency and systematic approach, etc.

Then he discussed co-funders communication included division of duties, criteria and support.  We also needed to consider the changing business environment. Mr. Ting also mentioned quality management should be a matter to startup business plan including context of business, business planning, business objectives, milestones and preparation work, etc.

After that Mr. Ting introduced three tools for evaluate our business and they were “Political, Economic, Social, Technology, Environmental and Legal (PESTEL) Analysis”, “Porter’s Five Forces of Competitive Position Analysis” and “Strengths, Weaknesses, Opportunities and Threats (SWOT) Analysis”.

Some examples were employed for explaining three tools and they are “McDonald’s cold drink cup”, “Non-Fungible Token” and “Startup common strengths”.

Finally, he introduced the business planning that is the first step of quality management of startup.  Business planning included Product/Service Design, Branding Impression and Profile, Marketing, Human Resources, Daily Operations, Finance and accounting, etc.

Lastly, Deming cycle (PDCA) was introduced for process mapping.

Minimizing risk on difficulties to achieve intended results was discussed at the end.

Reference:

HKSQ - www.hksq.org

HKQAA - http://www.hkqaa.org/

TID SME Development Fund (SDF) - https://www.smefund.tid.gov.hk/english/tsf/sdf_background.html

One of my relevant publication about startup named “Implementing the Quality Startup Management System model in Hong Kong: a case study” and posted at https://jqualityinnovation.springeropen.com/articles/10.1186/s40887-017-0013-x .

HKQAA Hong Kong Registration - Start-ups:  http://hkqaa.org/en_regservice.php?catid=13

HKSQ TID Funded Project website - https://hksqstartup.hkqaa.org/

20211029: HKSQ & HKQAA - TID Project Sharing Seminar Online & Offline 2021 - https://qualityalchemist.blogspot.com/2021/10/hksq-hkqaa-tid-project-sharing-seminar.html

20210705: HKSQ & HKQAA - TID Project Progress Meeting Online 2021 - https://qualityalchemist.blogspot.com/2021/07/hksq-hkqaa-tid-project-progress-meeting.html

20210624: HKSQ & HKQAA - TID Project Meeting for Progress Report - https://qualityalchemist.blogspot.com/2021/06/hksq-hkqaa-tid-project-meeting-for.html

20200929: HKSQ & HKQAA Promotion Seminar on Feasibility Study on the Quality Start-up Development in HKSTP - https://qualityalchemist.blogspot.com/2020/09/hksq-hkqaa-promotion-seminar-on.html

20200708: HKSQ & HKQAA Promotion Seminar on Feasibility Study on the Quality Start-up Development - https://qualityalchemist.blogspot.com/2020/07/hksq-hkqaa-promotion-seminar-on.html

20200525: HKSQ & HKQAA - TID Project Kick off Online Meeting - https://qualityalchemist.blogspot.com/2020/05/hksq-hkqaa-tid-project-kick-off-online.html

20200303: TID Project Briefing Meeting for HKSQ & HKQAA - Project of Feasibility Study on the Quality Start-up Development - https://qualityalchemist.blogspot.com/2020/03/tid-project-briefing-meeting-for-hksq.html

20200117: HKSQ & HKQAA - the First Steering Committee Meeting for project of Feasibility Study on the Quality Start-up Development - https://qualityalchemist.blogspot.com/2020/01/hksq-hkqaa-first-steering-committee.html

20190123: HKSQ & HKQAA - TID SME Development Fund Awarded Meeting

https://qualityalchemist.blogspot.com/2019/01/hksq-hkqaa-tid-sme-development-fund.html

20181219: HKSQ & HKQAA presentation for TID SME Development Fund - https://qualityalchemist.blogspot.com/2018/12/hksq-hkqaa-presentation-for-tid-sme.html

20180928: HKSTP & HKQAA Quality Startup Scheme Meeting 2 - https://qualityalchemist.blogspot.com/2018/09/hkstp-hkqaa-quality-startup-scheme_28.html

20180911: HKSTP & HKQAA Quality Startup Scheme Meeting - https://qualityalchemist.blogspot.com/2018/09/hkstp-hkqaa-quality-startup-scheme.html

20180503: HKQAA Startup Coaching to HKSTP Incubatee - https://qualityalchemist.blogspot.com/2018/05/hkqaa-startup-coaching-to-hkstp.html

20180208: Startup Meeting with ITB and HKQAA - https://qualityalchemist.blogspot.hk/2018/02/startup-meeting-with-itb-and-hkqaa.html

20180126: Startup Meeting with Cyberport - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-with-cyberport.html

20180117: Startup Meeting with Hong Kong Startup Council and CityU - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-with-hong-kong-startup.html

20180110: Startup Meeting among HKSTP, HKQAA and InvestHK - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-among-hkstp-hkqaa-and.html

20171220: HKSTP & HKQAA meeting with EMSD for Startup Innovation Procurement - https://qualityalchemist.blogspot.hk/2017/12/hkstp-hkqaa-meeting-with-emsd-for.html

20171122: Meeting with FHKI for Quality Startup - https://qualityalchemist.blogspot.hk/2017/11/meeting-with-fhki-for-quality-startup.html

20170719: HKQAA Startup Coaching to CityU Inno-preneur “HANDS” - https://qualityalchemist.blogspot.hk/2017/07/hkqaa-startup-coaching-to-cityu-inno.html

20170523: HKSTP & HKQAA Meeting for Quality Startups Registration Scheme 2017 - https://qualityalchemist.blogspot.com/2017/05/hkstp-hkqaa-meeting-for-quality.html

20160819: Cyberport Smart-Clinic Seminar on HKQAA Startups Registration Scheme - https://qualityalchemist.blogspot.hk/2016/08/cyberport-smart-clinic-seminar-on-hkqaa.html

20160615: Visit to Cyberport for Quality Startup Scheme - https://qualityalchemist.blogspot.hk/2016/06/visit-to-cyberport-for-quality-startup.html

20160513: HKQAA Symposium – Startups Registration Scheme Kicks off - http://qualityalchemist.blogspot.hk/2016/05/hkqaa-symposium-startups-registration.html

20160319: HKSTP the 2nd Briefing Session on HKQAA Hong Kong Registration – Start-ups - http://qualityalchemist.blogspot.hk/2016/03/hkstp-2nd-briefing-session-on-hkqaa.html

20160125: HKSTP Briefing Session on HKQAA Hong Kong Registration – Start-ups - http://qualityalchemist.blogspot.hk/2016/01/hkstp-briefing-session-on-hkqaa-hong.html

20150324: HKSTP Graduation Ceremony of Incubation Programmes & MOU with HKQAA - http://qualityalchemist.blogspot.hk/2015/03/hkstp-graduation-ceremony-of-incubation.html