CAP Webinar: Improve Your Quality with CAP Inspector Knowledge and Deficiency Data

 Webinar named “Improve Your Quality with CAP Inspector Knowledge and Deficiency Data” was organized by College of American Pathologists (CAP) on 7^th Jun 2022. Dr. Gregory Gagnon was the guest speaker.  His talk aimed to review the most cited deficiencies, improvement of laboratory process and discussion of the latest CAP tools/resources.

Firstly, Dr. Gagnon mentioned the top 10 deficiencies and then explained one by one. The following table showed those deficiencies and some of them were selected in this summary.

For competency assessment, the first year of an individual’s duties that his/her competency must be assessed at least semiannually and annually thereafter. The common deficiency is missing all 6 elements of competency.

1.          Direct observation of routine patient testing

2.          Monitoring the recording and reporting of test results

3.          Review of intermediate test results, records, and proficiency testing results

4.          Direct observation of instrument maintenance and function checks

5.          Assessment of test performance through testing previously analyzed specimens, internal blind testing samples or external proficiency testing samples

6.          Assessment of problem-solving skills

For instrument/equipment review, laboratory director or designee should review instrument/equipment maintenance and function check records at least monthly.

For proficiency testing evaluation, it needs ongoing evaluation of PT/EQA and alternative assessment results with appropriate corrective action taken for each unacceptable result. Major categories of investigation include Clerical, Analytical, Procedural, Specimen handling and PT material.

For temperature checks, it requested to check and record each day of use for all temperature-dependent equipment and environments using a calibrated thermometer. For non-working day, there must still be temperature monitoring such as using min/max thermometers.

New Lot/Shipment should be checked against previous reagent lots using reference materials.

Finally, Dr. Gregory Gagnon briefed CAP resources and newly expanded accreditation resources.  Lastly, he summarized the talk key points as follows.

Ÿ   Deficiencies can be opportunities for education and improvement.

Ÿ   If it is not documented, it didn’t happen.

Ÿ   Keep materials updated.

Ÿ   Ensure the staff have access to education and information.

Reference:

CAP - https://www.cap.org/

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HKSQ & HKQAA - TID Project Implementation Workshop for Startups – Data Protection and Privacy

 HKSQ applied the Trade and Industry Department (TID) Funded project named “Feasibility Study on the Quality of Hong Kong Start-up Development for Supporting the Sustainable Business Growth” and HKQAA is our implementation agent. In the last stage, we arranged several workshops to share the study results and guidelines for startup.  The third workshops named “Implementation Workshop for Startups – Data Protection and Privacy” (初創企業實踐工作坊－數據保護和隱私的規範) was held on 6 Jun 2022. I represented HKSQ to attend the workshop.

Mr. KT Ting (HKQAA) is the speaker for this implementation workshop on data protection and privacy. His topics included protection of individual privacy, legal & regulatory requirement and introduced the Office of the Privacy Commissioner for Personal Data (PCPD). 

Firstly, Mr. Ting briefed if your startup needed to collection, holding, processing or use of personal data directly or indirectly, you needed to consider the data protection and privacy through 3 key aspects and they were confidentiality, integrity and availability.

Health data is type of personal data that should be considered during Covid-19 pandemic. 

Recently, PCPD updated the Personal Data (Privacy) Ordinance (PDPO) to control Doxxing. Then Mr. Ting mentioned six data protection principle (DPP) as follows.

DPP1 – Purpose and Manner of Collection

DPP2 – Accuracy and Duration of Retention

DPP3 – Use of Data

DPP4 – Data Security

DPP5 – Openness and Transparency

DPP6 – Access and Correction

After that Mr. Ting introduced different guidelines under PCPD including:

-          Code of Practices on Consumer Credit Data

-          Code of Practices on the Identity Card Number and Other Personal Identifiers

-          Code of Practices on Human Resource Management

-          Privacy Guidelines: Monitoring and Personal Data Privacy at Work

Then he also introduced European Union General Data Protection Regulation (GDPR).

Finally, privacy risks of fintech were stated and 10 recommended good practices for Fintech providers / operators were briefed below.

1.      The privacy policies should be transparent and written in plain and user-friendly languages.

2.      Collect and retain minimum amount of personal data

3.      Provide clear and genuine options to consumers with respect to collection and use of personal data

4.      Ensure the accuracy and impartiality of the personal data

5.      Ensure the reliability and fairness of Fintech algorithms, and provide consumers with explanations on the automatic assessments and decisions by the Fintech

6.      Adopt appropriate policies, procedures and techniques to safeguard personal data

7.      Adopt contractual or other means (e.g. field audit) to ensure proper protection to personal data by data processors

8.      Conduct privacy impact assessment at or before the development stage of Fintech so as to identify and properly address potential privacy risks

9.      Adopt privacy-friendly design in Fintech

10.  Develop procedures in relation to handling of data breach incidents

Reference:

HKSQ - www.hksq.org

HKQAA - http://www.hkqaa.org/

TID SME Development Fund (SDF) - https://www.smefund.tid.gov.hk/english/tsf/sdf_background.html

One of my relevant publication about startup named “Implementing the Quality Startup Management System model in Hong Kong: a case study” and posted at https://jqualityinnovation.springeropen.com/articles/10.1186/s40887-017-0013-x .

HKQAA Hong Kong Registration - Start-ups:  http://hkqaa.org/en_regservice.php?catid=13

HKSQ TID Funded Project website - https://hksqstartup.hkqaa.org/

Privacy Commissioner for Personal Data - https://www.pcpd.org.hk/

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20190123: HKSQ & HKQAA - TID SME Development Fund Awarded Meeting

https://qualityalchemist.blogspot.com/2019/01/hksq-hkqaa-tid-sme-development-fund.html

20181219: HKSQ & HKQAA presentation for TID SME Development Fund - https://qualityalchemist.blogspot.com/2018/12/hksq-hkqaa-presentation-for-tid-sme.html

20180928: HKSTP & HKQAA Quality Startup Scheme Meeting 2 - https://qualityalchemist.blogspot.com/2018/09/hkstp-hkqaa-quality-startup-scheme_28.html

20180911: HKSTP & HKQAA Quality Startup Scheme Meeting - https://qualityalchemist.blogspot.com/2018/09/hkstp-hkqaa-quality-startup-scheme.html

20180503: HKQAA Startup Coaching to HKSTP Incubatee - https://qualityalchemist.blogspot.com/2018/05/hkqaa-startup-coaching-to-hkstp.html

20180208: Startup Meeting with ITB and HKQAA - https://qualityalchemist.blogspot.hk/2018/02/startup-meeting-with-itb-and-hkqaa.html

20180126: Startup Meeting with Cyberport - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-with-cyberport.html

20180117: Startup Meeting with Hong Kong Startup Council and CityU - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-with-hong-kong-startup.html

20180110: Startup Meeting among HKSTP, HKQAA and InvestHK - https://qualityalchemist.blogspot.hk/2018/01/startup-meeting-among-hkstp-hkqaa-and.html

20171220: HKSTP & HKQAA meeting with EMSD for Startup Innovation Procurement - https://qualityalchemist.blogspot.hk/2017/12/hkstp-hkqaa-meeting-with-emsd-for.html

20171122: Meeting with FHKI for Quality Startup - https://qualityalchemist.blogspot.hk/2017/11/meeting-with-fhki-for-quality-startup.html

20170719: HKQAA Startup Coaching to CityU Inno-preneur “HANDS” - https://qualityalchemist.blogspot.hk/2017/07/hkqaa-startup-coaching-to-cityu-inno.html

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HKSQ & HKQAA - TID Project Implementation Workshop for Startups – Information Security

HKSQ applied the Trade and Industry Department (TID) Funded project named “Feasibility Study on the Quality of Hong Kong Start-up Development for Supporting the Sustainable Business Growth” and HKQAA is our implementation agent. In the last stage, we arranged several workshops to share the study results and guidelines for startup.  The third workshops named “Implementation Workshop for Startups – Information Security” (初創企業實踐工作坊－資訊保安) was held on 1 Jun 2022. I represented HKSQ to attend the workshop.

Mr. KT Ting (HKQAA) is the speaker.  Firstly, he briefed how to get trust and confidence from investors and customers through confidentiality, integrity, availability, balanced approach and technology.

When your startup growth, some dangerous place should be considered. For example, customer base focused by black hackers, sales volume increase and workforce increase that causes information security risks. Then he briefed some Infosec cases in Hong Kong recently.

And then Mr. Ting mentioned why information security matter to startup business plan included business nature, customers, IT infrastructure, value of information, capital investments and operation expenditures, etc.

After that he explained difficulties to preserve confidential, integrity and availability of information that followed Murphy’s law “Anything that can go wrong, will go wrong”.

Finally, Mr. Ting introduced ISO 27001 standards. However, startup is not enough resource to get certification. So, he suggested to use the principle and as reference to enhance the concept on information security.

The first step is to set the infosec policy.

Statement of applicability based on appendix A of ISO 27001 was briefed that included many controls and control objectives.

Lastly, he briefed several types of controls included personal, administrative and technological control so as to reduce the infosec risk.

At the end, some risk mitigation strategy was stated and the next workshop would focus on risk and financial management.

Reference:

HKSQ - www.hksq.org

HKQAA - http://www.hkqaa.org/

TID SME Development Fund (SDF) - https://www.smefund.tid.gov.hk/english/tsf/sdf_background.html

One of my relevant publication about startup named “Implementing the Quality Startup Management System model in Hong Kong: a case study” and posted at https://jqualityinnovation.springeropen.com/articles/10.1186/s40887-017-0013-x .

HKQAA Hong Kong Registration - Start-ups:  http://hkqaa.org/en_regservice.php?catid=13

HKSQ TID Funded Project website - https://hksqstartup.hkqaa.org/

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20190123: HKSQ & HKQAA - TID SME Development Fund Awarded Meeting

https://qualityalchemist.blogspot.com/2019/01/hksq-hkqaa-tid-sme-development-fund.html

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HKSQxEngDS Webinar - The Chinese Intelligent Manufacturing Capability Maturity Model and Its Assessment Method

 The Hong Kong Society for Quality (HKSQ) and CityU EngD Society co-organized a webinar on “The Chinese Intelligent Manufacturing Capability Maturity Model and Its Assessment Method” on 28^th May 2022. The webinar aims to introduce Hong Kong and Mainland China Intelligent Manufacturing Capability Maturity Model. I (Dr. Lotto Lai, Chairman of HKSQ) was the guest speaker for HKSQ and EngD Society on this topic.

There are four sessions. Firstly, reindustrialization policy in Hong Kong was briefed and then i4.0 approach based on Fraunhofer IPT was explained.  And then introduced GB/T 39116:2020 intelligent manufacturing capability maturity model.  After that its maturity assessment method based on GB/T 39117:2020 was stated. Finally, some China cases were reported.

In the beginning, the development history of GB/T39116 & GB/T39117 were briefed from 2015 to 2020.

Then the HKPC and Fraunhofer IPT employed i4.0 maturity level in Hong Kong were stated and Hong Kong SMEs situation of i4.0 was reported in the range of -1.7i to 0.7i.

And then China intelligent manufacturing system architecture based on life cycle, system level and intelligent function was explained.

The PTRM Model composition was explained and PTRM stand for Personnel, Technology, Resource and Manufacturing.

Different to i4.0 maturity level employed in Hong Kong, the standard used 5 levels and they are Planning level, Specification level, Integration level, Optimization level and Leading level.

For assessment, model’s elements, domains and sub-domains are assigned different weighting.  Moreover, those weighting are different and separated into two manufacturing types – repetitive and discrete.

I also demonstrated a simple version to show the evaluation score basic on the standard weighting.

Finally, the Public Service Platform for Smart Manufacturing Evaluation and Assessment in China was introduced and it was a self-evaluation platform.

Reference:

HKSQ - http://www.hksq.org

CityU EngD - https://www.cityu.edu.hk/adse/engd.htm

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HKQF the 1st TIC-ITAC Promotion and Consultation Subcommittee Meeting

 The 1^st Promotion and Consultation Subcommittee meeting of Industry Training Advisory Committee for Testing, Inspection & Certification Industry (TIC-ITAC) under Hong Kong Qualification Framework (HKQF) was held on 26^th May 2022.  Group photo was taken as follows.

(Left front row: John Yuen, Ernest Lee, Lotto Lai, Matthew Yien and Daniel Lee; 

Left 2^nd row: Maria Ng, Bess Choi, YL Lai, Pearl Tse, Stephanie Lam, Jane Wong and Trevor Lee)

Firstly, secretary briefed the scope to this task force including connection with industry and academic, arrangement and participation to the consultation, promotion and announcement activities of TIC-ITAC activities including Award Scheme for Learning Experiences, Specification of Competency Standards (SCS), etc.

Then the progress of existing promotion plan was reported and we all satisfied at this moment. Finally, we discussed the new direction of subcommittee for future promotion of TIC that focused not only for students in secondary school, but also considered to primary and university.

 Reference:

Testing, Inspection and Certification Industry Training Advisory Committee (ITAC) - https://www.hkqf.gov.hk/tic/en/home/index.html

Members of Testing, Inspection and Certification Industry Training Advisory Committee (ITAC) at https://www.hkqf.gov.hk/tic/en/itac/index.html

Members of Promotion & Consultation Subcommittee - https://www.hkqf.gov.hk/tic/en/itac/PC_subcom/index.html

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20101007: Testing, Inspection and Certification – Industry Training Advisory Committee - https://qualityalchemist.blogspot.com/2010/10/testing-inspection-and-certification.html