Quality Alchemist (品質煉金術師): ANQ Congress 2020 in Seoul, Korea

2020年10月23日星期五

ANQ Congress 2020 in Seoul, Korea – Day 2

Asian Network for Quality (ANQ) Congress 2020 was held by Korean Society for Quality Management (KSQM) in Seoul, Korea from 22^nd to 23^rd Oct 2020. The theme is "New Quality & New Trust: Measuring and Sharing of Quality Trust Index (QTI)". Because of the worldwide spread of COVID-19, the congress was performed online through Zoom meeting. In Day 2, I firstly joined Parallel Session 12 – Quality measurement to meet Dr. Catherine YP Chan (HKQFD) who was the session chair and we took photo with session speakers.

Dr. Catherine Chan presented the topic named “The Two Kinds of Deployment in Quality Function Deployment (QFD) for Implementing Quality Assurance”.

And then I attended parallel session 16 – Process optimization that Mr. Too Meng Ken was the chair and we took a group photo with speakers and guests.

The first speaker was Mr. Deblin Chakraborty and his presentation entitled “A Time Series Forecasting Engine to Propose Raw Material Buffer In a Division of TATA Steel”. Firstly, he introduced their department and four problem statements included material categorization, inventory volume, risk associated with incorrect prediction of stock and shortlist SKUs stock.

Then Mr. Deblin Chakraborty briefed the details of modelling including Automated ARIMA and L&I SKU’s Croston model both were forecasting model. He concluded there were ~70% average accuracy that released unnecessary inventory.

The second speaker was Ms. Fuyu Saito (Waseda University) and her topic was “An Analytical Model of Response Interval Between Employees on Business Chat System Based on Latent Class Model”. Beginning, she compared the traditional method and people analytics about employees to manage HR effectively.

The research purpose aimed to modeling the relationship among Sender, Receiver and Reply Time to represent the characteristics of communication between two employees. Then she proposed Probabilistic Latent Semantic Analysis (PLSA) to analyze communication characteristics between two employees.

The third speaker was Mr. Sera Ito (Tokyo University of Science) and his topic entitled “Quality of Care by Improving Guideline for Care Plan Creation”. Firstly, Mr. Ito said Japan was faced with the challenge of providing health care to an increasing number of elderly residents.

Mr. Sera Ito study aimed to evaluate the type of care provided by care-related facilities to support the living independence of care recipients with similar medical conditions through analyzed time study data from survey. He then explained the five nursing care level in different care activities.

The fourth speaker was Ms. Ryoko Shimono (The University of Tokyo) and her topic named “Verification of Individual Training System for Process Management in Blood Collection”. She said blood drawing was the most frequent within medical procedures but retaking was a situation appropriate procedure was not succeeded for one time.

Finally, she briefed the individualized training system and concluded that system had possibility of effectiveness in reducing retaking rate and time for procedure.

The last speaker in this session was Mr. Too Meng Ken (SQI) and his topic entitled “Optimizing the Process of Sausage Manufacturing in Food Industry through Six Sigma Methodology”. In the beginning, Mr. Too briefed the manufacturing sausage process through 10 steps including Thawing, Mincing, Bowl Chopping, Filling, Cooking, Showering, Chilling, Peeling, Packing & Storing. One of problems was Chicken Cheesy Sausage contributed the most reject as much as 39.2%.

Then Mr. Too briefed how he employed six sigma methodology to improve the whole process using SIPOC and DMAIC with DOE and FMEA. Finally, the reject mass from 108.5kg down to 24kg (improved 78%).

Plenary Session II (New Quality & New Trust)

In the beginning, Prof. Wan-Seon Shin (Chairman Elect, ANQ) introduced this session and speakers.

The first speaker was Dr. Youngjin Suh (VP, SAMSUNG Electronics) and his presentation entitled “SAMSUNG Activities for Excellence in Quality”. Firstly, Dr. Suh briefed the SAMSUNG Quality Vision that is “Perfection in Quality beyond your Imagination”.

Then he also briefed the history of SAMSUNG quality management from 1978 to 2019, where establishing innovation of emotional quality in 2016 and SMART quality assurance in 2019.

Finally, Dr. Suh introduced their quality innovation activities in quality management and environmental management.

The second speaker was Dr. Sangjin Lee (Chairman & CEO, Korean Standards Association) and his presentation title was “Bringing AI and Digital Transformation Technologies to New Quality Management”. Firstly he introduced ISO 9001:2015 and Baldridge performance excellence criteria corresponded to Digital Transformation (DT) technologies.

After that Dr. Lee mentioned DT technologies especially AI employed in business results and evaluation under four dimensions and they were Levels, Trends, Comparisons and Integration.

Finally, Dr. Lee introduced the KSA’s Smart Factory Management System and using ASQ Quality 4.0 as conclusive remark.

The third speaker was Prof. Zhen He (Tianjin University) and his presentation topic was “Opportunities and Challenges of Quality Management & Engineering in the Era of Quality 4.0”. Firstly, Prof. He mentioned new technology and social change and its challenges. He said the 4^th industrial revolution (or i4.0) made possible to produce and provide personalized product and/or service with less efforts and resources.

Then Prof. He introduced Data-driven Quality in Quality 4.0 that data governance by data utilization and management. After that he discussed some key issues of Quality Management and Engineering (QM&E) in Quality 4.0 including Big data architecture and platform, CTQ, Process monitoring, diagnosis and optimization, etc. And then he raised some items changed (i.e. Customer requirement, Production & inspection technology, Production management modes, Quality management & engineering methodologies) and some items un-changed (i.e. Customer satisfaction, Innovation & Continuous improvement, and Date (fact) based decision making).

Finally, he discussed the challenges for Future Quality Professionals including cross disciplinary education, cross functional collaborations, creative thinking & innovation of QM.

The last speaker was Prof. Heejun Park (Yonsei University) and his presentation topic entitled “Digital Transformation based on Platform”.

Beginning, he discussed what innovation is and why innovation fails. We needed to response to paradigm shift such as digital transformation.

Finally, Prof. Park shared the benefits for optimization beyond time and space based on platform that enhance industry safety and to build a brand based on story.

Before the Closing Ceremony, Prof. Shin shared the result of Quality & Trust Index (QTI). The objectives of QTI survey were to help ANQ member countries recognized top 6 companies for their own countries every year and to evaluate customer’s perception of the companies in terms of Qualitrust, as well as, compare their relative reputation with those of other Asian countries.

Then Prof. Shin presented QTI ranking on Manufacturing Industry.

And then demonstrated QTI ranking on Service Industry. Lastly Prof. Shin concluded that “Quality must be combined with Trust for the consumer under uncertainty in the era of quality responsibility.”

Closing Ceremony

Prof. Matthew Minsuk Shin presented Best Paper Award in ANQ 2020. There were only 13 papers awarded and two poster awarded out of 148 papers.

Best Paper Award:

My paper awarded!

l Kim-Hung Lotto LaI (HKSQ) “Extension Business Innovation Model Approach in Covid-19 Outbreak Situation”

My friend Mr. Too Meng Ken also a winner!

l Too Meng Ken, Muhammad Firdaus (Too Meng Ken Consultancy, Operation Planning of Food Industry) “Optimizing the Process of Sausage Manufacturing in Food Industry through Six Sigma Methodology”

Others:

l Takuya Fushihara, Hideki Nagatsuka (Chuo University) “A New Stochastic Degradation Model Based on the Family of Powered Inverse Gaussian Distributions”

l Yuta Kawakami, Manabu Kuroki (Yokohama National University) “Clusterwise Multivariate Kernel Ridge Regression Analysis and the Visualization of the Analytical Results”

l Arata Ueda, Shu Yamada (Keio University) “Discussion on Supersaturated Design and its Data Analysis Method in Computer Experiments”

l Amol Wagh, et al., (Tata Motors Limited) “Engineering World Class Quality: R&D’s Way of Life Amol Wagh”

l Guan Yuxian, Cheng Feng & Zhang Cun (Hefei Haier refrigerator Co., Ltd.) “Exploration and Practice of Total Quality Management of Hefei Haier Refrigerator Co., Ltd.”

l Makarand Kanade, Pradeep Chandrasekaran, Madhukar Bagalkot (Force Motors Limited) “Improvement in Gear Shifter Cable Assembly of a Van Using Six Sigma Methodology”

l Keitoku Yoshino, Shizu Itaka, Tomomichi Suzuk (Tokyo University of Science) “Imputation method for missing values considering temperature fluctuations with high locality”

l Trinh Manh Dung, Nguyen Minh Vy, Ngo Van Nhon (IMS VIETRUST Co., Ltd, Anti-Counterfeit Technology, VQAH) “Intellectual Entrepreneurs the Soul of 4.0 Economy”

l Ryohei Yoshida, Lu Jin (University of Electro-Communications) “Optimal replacement policy for a deteriorating system subjected to geometric Brownian motion”

l Kentaro Honma, Yasushi Nagata (Waseda University) “Recognition Taguchi Method Using AdaBoost and Performance Comparison”

l Deblin Chakraborty, et al., (Tata Steel Ltd) “Improvement in Gear Shifter Cable Assembly of a Van using Six Sigma Methodology”

Best Paper Award – Poster:

l Ngo Van Nhon (Vietnam Quality Association of Ho Chi Minh City) “Integrated QMS ISO 9001 and EOMS ISO 21001 to help educational institutions on their continuous improvement path – Best practices”

l Yousef Rayes (Aramco Asia Korea) “Saudi Aramco Quality Excellence Model in Projects & Operating Facilities”

ASA & ARE-QP Award:

And then Mr. G.E. Tan (SQI) chaired the session Asian Service Award (ASA) and ANQ Recognition for Excellence for Quality Promotion (ARE-QP) Virtual Award Presentation as follows:.

l Shandong Airlines Co., Ltd. won Asian Service Award (ASA) (China)

l Wuliangye Yibin Co Ltd won ARE-QP Award (China)

l National Science and Technology Museum won ARE-QP Award (Taiwan)

l Milott Laboratories Co., Ltd. won ARE-QP Award (Thailand)

l GC styrenics company limited won ARE-QP Award (Thailand)

l Vietnam Cacao joint stock corporation won ARE-QP Award (Vietnam)

l QUOC VIET Seaproducts Processing Trading And Import-Export Corporation (Vietnam)

After that each member of ANQ give greeting message. CAQ showed a video for supporting to control Covid-19 in the early of 2020 in China.