Asian Network for Quality (ANQ) Congress 2020 was held by Korean Society for Quality Management (KSQM) in Seoul, Korea from 22nd to 23rd Oct 2020. The theme is "New Quality & New Trust: Measuring and Sharing of Quality Trust Index (QTI)". Because of the worldwide spread of COVID-19, the congress was performed online through Zoom meeting. Before the Congress start, many ANQ friends in the meeting room and we took a group photo.
I also collect
to Hong Kong team for group photo.
In the beginning, Prof. Panisuan Jamnarnwej (Chairman, ANQ) gave welcome speech. He said to maximize value and minimize risk that quality is the answer for the new normal under COVID-19.
Prof. Sunghoon Hong (President, KSQM) gave welcome speech and he appreciated Japan and India contributed large amount of papers. Finally, he thanks to Chairman and Honorary Chairman of ANQ to support KSQM for this congress.
Dr. Sangjin Lee (Chairman & CEO, Korean Standard Association) gave
welcome remark and he mentioned the disruption of supply chain during COVID-19
and TQM had not been considered in the past that we needed to overcome.
Then Prof. Heejun Park (Yonsei University, Korea) was as MC for the
Plenary Session I (Worldwide Quality Strategies after COVID 19) and then he
introduced four guest speakers in this session.
The first speaker was Prof. Jens Jorn Dahlgaard (Linkoping University)
and his presentation topic entitled “Quality Strategies: Before, Under and
After Corona?” Firstly, he introduced
the past quality strategy in the era of Shewhart, Deming & TQM using
PDCA. This period was from 1990 to 2005.
And then Prof. Jens Jorn Dahlgaard introduced Quailty & Industry 4.0
period from 2005 to 2020 that Physical planet and Cyber planet together convert
to Intelligent Digital Transformation (IDX).
After 2020, he proposed quality under and after Coron period that we
needed a new strategy quality management (SQM) and new roles of quality
managers.
Finally, Prof. Jens J. Dahlgaard used EFQM model as a continuous strategy development to explain stakeholder needs, opportunities and expectation. Based on Joseph statement “The 21st Century – A Century of Quality” and he commented “Each century will become a new Century of Quality”. At the end, he quoted different gurus that it is difficult to predict the future especially Quality after Corona
The second speaker was Prof. Emeritus Noriaki Kano (Tokyo University of
Science) and his topic named “Building Society Quality towards with-Covid-19
Society”. Firstly he briefed the current
status of Covid-19 in ANQ countries.
Then Prof. Kano compared current status of Covid-19 in terms of Infected
Cases and Deaths persons per Million (ppm) between ANQ and Non-ANQ
countries. It was found that ANQ
countries/regions had much lower death rate in ppm then western countries/regions
And then Prof. Kano explained it in the direction on process and quality
of society. Compared the Vertical
Evaluation (VE) to QA process (i.e. Based Model for QA: Process – defective to
Inspection – rejective to Customer – complaints) and VE to Covid-19 Process
(i.e. Society system – infection Prevention to Inspection system – PCR Testing
to Medical Treatment System – Hospital Recover/Death). He found that there were two societies such
as Covid-19 Pandemic Society and Covid-19 Free Society.
Finally, he found that Covid-19 Eradication Society that most countries
/ regions were not able to adopt it and probably bankruptcy (except
China). Another solution was Coexisting
Society with Covid-19 (wC) that could be adopted based on infected number under
control. He concluded that wC could be
the choice between Covid-19 Free Society and Covid-19 Pandemic Society.
The third speaker was Mr. Janak Mehta (Chairman and Managing Director of
TQMI) and his topic entitled “COVID-19 and its impact on people and the way
business and quality is being managed”.
Firstly he quoted John Hopkins University data on global corona map (https://coronavirus.jhu.edu/map.html).
Then Mr. Mehta discussed the worldwide business strategy after the
Covid-19 that was different from the past in different operating models that
had pushed companies over the technology tipping point.
After that he showed some experience sharing that attempting in India to
leverage technology to add value to customer through TQMI ICT business for
Quality 4.0.
Finally, ICT solutions based on 4E (Empowerment, Employees, Effectively
and Efficiently) Adoption, Analytics and Performance Management were
demonstrated especially the Digital Twin for advanced predictive solutions on
mobility industry.
Dr. Gregory H. Watson (EUR. Ing) was the last speaker and his topic was
“Coping with Global Turbulence … Crafting a Quality Approach”. In the beginning, Dr. Watson shared the
global megatrends from ASQ and commented the “whirlwind of change” is totally
confusing!
Then he added Covid-19 was just one of many global challenges and we
must learn how to attack these problems as a system in order to increase the
quality of life for humanity! And then
he briefed the socio-technical trends that full of uncertainty and risk.
After that Dr. Watson explained increasingly complex socio-technical
system with continued risk we faced that we needed to reduce such complexity
through process engineering and system thinking.
Lastly, Dr. Watson quoted Kaoru Ishikawa’s benediction on quality for
humanity and he said “Quality makes sense out of non-sense!”. He concluded quality that a persistent
pursuit of goodness coupled tightly with a relentless avoidance of badness.
IKA Award Ceremony
Mr. Janak Mehta (Chair, IKA Committee, ANQ) introduced the history of
Ishikawa-Kano (IKA) Award that award established in 2009 to recognize people
from Asia who have made contribution to the quality management.
First award was presented at ANQ Congress 2010. In order to provide opportunity for more
professionals form various member organizations to be recognized that enhanced
two categories to Gold and Silver Award since 2017
1.
IKA Gold Medal: To be awarded to
professionals from the field of quality management who mad unique contribution
to the cause of quality through his/her work in development of theory,
application and dissemination of quality principles, concepts and methods over
a long period of time with humility and compassion. (Impacting many regions of
the world)
2. IKA Silver Medal: To be awarded to professionals from the field of quality management who made outstanding contribution to the cause of quality in their respective country and in Asia over a long period of time (at least 15 years). (Either academic work, effective application and widespread dissemination of quality)
The first IKA Silver Medal awardee in ANQ Congress 2020 was Mr. Yukihiro
Ando (Application as Consultant) who had made outstanding contribution to the
cause of quality by guiding many well-known companies in Japan, Thailand,
India, USA and Singapore over a long period in their effort to use TQM for
enhancing business performance.
The second IKA Silver Medal awardee was Mr. Li Xiyong (Chairman of the
Board, Yanzhou Coal Mining Company Limited, China) (Application as Executive)
who had made outstanding contribution to the cause of quality through effective
application of quality principles and methods in Coal mining companies in China
and its subsidiaries in Australia.
The third IKA Silver Medal awardee was Dr. Kamran Moosa (Principal
Consultant & CEO, PIQC Institute of Quality, Pakistan) (Application as
Consultant) who had made outstanding contribution to the cause of quality
through training and consultancy in the field of quality management amongst
many companies in Pakistan and widely disseminating knowledge of quality
principles and methods in Pakistan and Middle East countries.
The fourth IKA Silver Medal awardee was Mr. Nikolay Khersonskiy (General
Director, SOYUZSERT LLC, Accreditation body & VP ROQ) (Dissemination as
Administrator) who had made outstanding contribution to the cause of quality
through development of standards / methods and widely disseminating knowledge
and implementation of quality systems and other standards / methods in Russia
and Central Asian countries.
After that Mr. Janak Mehta reviewed the statistics for IKA in ANQ
members.
At the end of IKA award ceremony, Prof. Kano shared his memory with
Professor Kaoru Ishikawa through his PhD in engineering from the University of
Tokyo.
Parallel Sessions
I was the chair in Session 9 – Quality Innovation and R&D. Firstly, we took a session group photo for memory.
The first speaker in the session was Mr. Yoshimasa Koyama (Keio
University) and his topic named “Understanding activation of management system
certification in society”.
He reviewed previous studies and then proposed new activation model as
following diagram and shared to understanding mutual relationship based on merits
of certification so as to make a new model.
The second speaker was Dr. Sho Kawasaki (J.F. Oberlin University) and
his presentation was “Navigation Style Manual for Questionnaire Analysis”. He introduced the example of applying a
driving navigation style manual to analyse the online “smartphone satisfaction
survey” conducted for students.
He presented a case study to use multi-group principal component
regression analysis and showed the concept of dual-sided causal analysis.
The third speaker was Mr. Abhilash Verma (Tata Steel) and his title
named “Data driven approach to investigate failure of Blast furnace stove
domes”. Firstly, he introduced the integrated steel plant process flow and
failure history of blast furnace to us.
And then he introduced Failure Susceptibility Index (FSI) to take
account of combination of factors influencing the health of the stoves. He concluded to combine the effect of
pollutants (SOx + NOx) and dome temperature to predict the likelihood of
failure in dew point corrosion and stress corrosion cracking modes.
The forth speaker was Mr. Abhinav Singhvi (Tata Steel) and his
presentation entitled “Achieving benchmark performance at LD#1, Tata Steel
India”. In the beginning, Mr. Singhvi
introduced five steps of Linz-Donawitz (LD) process (or Basic Oxygen Process) from
Tapping steel to charging HM & Scrap, Blowing/Refining, Sampling and
Tapping steel again.
Finally, Mr. Singhvi briefed different failure mode and proposed 5 steps
towards the sustainable process.
I was the last speaker and my topic entitled “Extension Business
Innovation Model Approach in Covid-19 Outbreak Situation”. In the beginning, I briefed the impact of
Covid-19 in HK and China and then briefed the change of customer behaviour after
Covid-19.
Then I briefed the business model canvas (BMC) and introduced the
Extenics and Extension Innovation Method (METS). CityU employed in this study.
Finally, I proposed the Extension Business Innovation Model (ExMIB)
which combined BMC and METS to create different innovative solution for CityU
teaching, learning and laboratory work under isolated situation.
Two Hong Kong speakers were in different parallel sessions. Prof. Philip Chan took some photos for his
post-doc students. (I saw my old friend Prof.
Masaaki Kaneko (Japan) in lower left hand side)
Dr. Tsang Wai Chun, Marianna was the chair of parallel session 10 –
Quality Management and her presentation topic named “Enhancement of Corporate
Governance in Small to Medium Size Non-Governmental Organizations (NGO) in Hong
Kong from the Board’s Perspective.
Dr. Chiu Chi Sing Cook was presented in parallel session 11 – Quality and Human Behavior and his topic entitled “Exploratory Study on Synergy of Sustainability Model between Time Bank and Innovative Elderly.
After parallel session presentation, I joined back to ASA Award Ceremony
& ARE-QP Award Ceremony which was also at the same time of parallel session
but longer time. We all participants and
winners took a group photo at the end.
Day 1 program was ended.
Reference:
Asian Network for Quality (ANQ) - http://www.anforq.org/
ANQ 2020 - https://anq2020.org/
KSQM - https://www.ksqm.org/
HKSQ - http://www.hksq.org/index.asp
20201021: ANQ Congress 2020 in Seoul, Korea – Board Meeting (Online) - https://qualityalchemist.blogspot.com/2020/10/anq-congress-2020-in-seoul-korea-board.html
20201022: ANQ Congress 2020 in Seoul, Korea – Day 1 - https://qualityalchemist.blogspot.com/2020/10/anq-congress-2020-in-seoul-korea-day-1.html
20201023: ANQ Congress 2020 in Seoul, Korea – Day 2 - https://qualityalchemist.blogspot.com/2020/10/anq-congress-2020-in-seoul-korea-day-2.html
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