Quality Alchemist (品質煉金術師)

2013年3月17日星期日

HKSQ Dialogue-in-the-Dark Experience

Hong Kong Society for Quality (HKSQ) organized an activity named "Dialogue-in-the-Dark Experience" on 16 March 2013. HKSQ members joined the Experiential Exhibition Program and Seminar that brought the opportunity to interact with and gained a new understanding of the visually impaired. It is the first time HKSQ arranged such activity other than past factory visit or Study Mission. The event was summarized below for sharing.

In the beginning, the guide introduced the history and principle of Dialogue-in-the-Dark (DiD) Experience. It is a social enterprise that originated from Germany in 1988, and has since presented itself in over 34 countries and 164 cities across the world. The principle of DiD is "Engaging people of differences to create social impact".

The meaningful statement was recorded. "Sight is what we see with our eyes, Insight is what we gain without seeing." (肉眼見景象，黑暗悟真知。)

Then the safety regulation was briefed. No lighting equipment could bring inside the exhibition room.

Then I tried to use the blind stick and it had a technique to use in a right way.

The following special infrastructure for the visually impaired person were showed and explained.

After the experience in the Dark, we discussed our feeling and understood that we needed to appreciate what I had now. The workshop made us change our attitude toward people with visual impairment from sympathy to empathy, from disability to ability, and the value of social inclusion.

The seminar speaker was Mr. Antony Pang (General Manager, DiD HK Limited) and he explained their business idea and how to manage the social enterprise. He defined DiD was a social enterprise because of the following 3 definition.
I) Solve social problem
II) Self-finance model
III) Sustainable

Mr. Pang said that 1/3 revenue would be donated to charitable organization. He introduced a term "Differently Able" which was not "Disable".

I am totally agree the term "Differently Able". Every people have different ability no matter how they had any special needs. It depends on the environment in which they can exert themselves.

At the end, Dr. Jacky Ting represented HKSQ to present the souvenir to Mr. Pang.

Group photo was taken before dismissed.

Reference:
HKSQ events - http://www.hksq.org/nevents.htm
DiD HK Limited - http://www.dialogue-in-the-dark.hk/web/

HKSTLA Seminar of Sharing on Social Media Adoption

Hong Kong Sea Transport and Logistics Association (HKSTLA) had awarded a BUD project "HK Logistics Practitioners Upgrading Branding Program" which aimed at offering logistics solutions to the 8 Industries entering to China. Therefore, HKSTLA arranged a seminar named "BUD Project Briefing and Sharing on Social Media Adoption" on 16 March 2013. The seminar aimed to introduced the BUD project and briefed how a powerful marketing tool in Social Media used in the retail sector. The summary was shown below.

The first speaker was Dr. Byron Lee (Chairman of HKSTLA) and his topic named "HK Logistics Practitioners Upgrading and Branding Program - An Introduction". The adjunct project title was "Offer Logistics Solutions to the 8 Industries Entering to China". HKSTLA was the applicant and HKPC was an Implementation Agent. The project period was 1 year (from 1 Feb 2013 to 32 Jan 2014).

Dr. Lee mentioned several Challenges in HK retailers included E-Commerce complication and Limited retailing industry knowledge in mainland business environment. Then the project objectives were described in which aimed to provide best practice to industry.

The methodology of this project was briefed and 7 key deliverables were included Preparation Seminar, Website, 8 Focus Groups which specific themes (i.e. E-Commerce B2C Market, Departmental Store, Food, Wine, Catering & Restaurant, Cosmetic, Luxury Goods, and Health Product), Guidebook, Dissemination Seminar, Training Workshops and Closing Seminar.

Q&A session was held before coffee break.

The second speaker was Ms. Mui (Marketing and PR Officer, V-Moda) and her presentation entitled "Using Social Media to Enhance Customer Values". In the beginning, Ms. Mui introduced different platforms such as Facebook, Blogger, Twitter, Google+, HKGolden, Weibo (新浪微博) and Wretch (無名小站), etc.

She explained different business types matching to different social media tools. B2C is more direct contact with customer and opens to public. (e.g. Facebook, blog, etc.) B2B is mainly for professionals or clients but not public, and shares industry news. (e.g. Professional forum, website, etc.) The summary of B2B and B2C social media was shown in the following table.

Ms. Mui discussed why using social media. It was because of Branding, Brand Loyalty, Customer Satisfaction and Support, Help Sales and Customer Value, etc. Then she pointed out the diffecult to run social media as follows:
- Basic understanding of Social Media
- Brand Understanding
- Human Resources
- Languages

The following diagram showed wording used in Chinese Social Media. The meaning of those words are showed. (給力 - 加油, 勁; 神馬- 什麼; 僵屍粉 - 虚假粉絲)

Ms. Mui said the number of people using smart phone to online was increasing and they searched through Internet before purchasing. Moreover, after-sales services demands were also increasing. Finally, she concluded that customers like to share any information with brands.

The last speaker was Mr. Paul Li (President of Transland Shipping (1971) Group) and his topic was "Findings on How to Develop Social Media Strategic Plan". Mr. Li explained his company built a B2B website for emerging markets' customer that was why he studied social media recently.

Mr. Li over-viewed social media and identified four main benefits namely communication, collaboration, community and collective intelligence opportunities. Moreover, Social Media Policy was found necessary to reduce risks on Security, Public Relation and Human Resources. Mr. Li said he started 30 min a day and three times a week with three approaches (1. Post one piece of information, 2. Share a link and 3. Comment a post.)

Then he introduced 7 steps to develop a Social Media Strategic Plan in the following table. Mr. Li identified what to be looked for social media marketing services as follows:
- Reputation and experience
- Social media distribution
- Monitoring and report
- Support
- Plan and pricing

At the end, Mr. Paul Li used a statement to conclude his talk that was "To Learn and To Apply for the Benefit of Mankind".

Reference:
Hong Kong Sea Transport and Logistics Association (HKSTLA) - http://www.hkstla.org/

CityU BCH Graduate Mentoring Scheme - Career Talk 2013

Last Saturday, I attended the seminar in HKPC and had lunch in CityU. I found that the Graduate Mentoring Scheme - Career Talk 2013 for the student in the Department of Biology and Chemistry (BCH). So I would like to see my junior schoolmates.

Dr. SG CHEUNG (Asso. Professor, BCH) led the talk and invited graduates from different years as a guests. I met one of my students (Ms. SK Chan) in the Certificate Course on Quality Management for Laboratory in 2011. During her study period, she showed very interested in working in laboratory and then I referred her to be student intern in ALS Environmental (Hong Kong). Now, she serviced in the laboratory of international school. She told me that HKSQ Certificate and Internship experience were significant for this employment during interview.

I am happy to met many junior schoolmates who are going to develop their career after study in CityU.

Reference:
BCH Dept, CityU - http://www6.cityu.edu.hk/bhdbapp/deptweb/index.html
Certificate Course on Quality Management for Laboratory - http://qualityalchemist.blogspot.com/2007/12/certificate-course-on-quality.html
HKSQ & CityU Industrial Visit to HKSTP Laboratories 2011 - http://qualityalchemist.blogspot.hk/2011/03/hksq-cityu-industrial-visit-to-hkstp.html
ALS Environmental (Hong Kong) - http://www.alsglobal.com/en/Our-Services/Life-Sciences/Environmental/Capabilities/Asia-Capabilities/Hong-Kong-Capabilities

2013年3月13日星期三

Shenzhen Quality Annual Meeting and SZAQ 25th Anniversary Ceremony

Dr. Aaron Tong (Former Chairman of HKSQ) and I were invited to attend Shenzhen Quality Annual Meeting and the Shenzhen Association for Quality (SZAQ) 25th Anniversary Ceremony on 12 March 2013.
Dr. Tong and I took a photo in front of the conference hall.

During the meeting, we met Mr. Lin Chang (Vice-Chairman, Macau Quality Management Association (MQMA)) and Dr. Mark MW Chan (Vice Chairman, Hong Kong Quality Management Association (HKQMA)).

(Left: Mr. Lin, I and Dr. Chan)

In the beginning, we all stood up and the National anthem was performed.

Dr. Mickey Li (Chairman, SZAQ) gave a welcome speech and introduced SZAQ 25 years quality journey. He mentioned several focus points in SZAQ for future development as follows.
Close to member, Support by the Government; (貼近會員，背靠政府；)
People-oriented approach, Focus on Growth; (以人為本，關注成長；)
Open our mind, Provide Professional Service, (拓寬視野，專業服務；)
Effective Service, and Value-Creation. (有效服務，創造價值。)
At the end, Dr. Li briefed the establishment of the Public Quality Funds in Shenzhen (深圳質量公益基金) and its aims.

Then a video named "Quality Fly Song (質量飛歌)" was played to overview the activities of SZAQ in past 25 years.

After that Ms. Zhang Wen (Secretary - General, SZAQ) reported the activities in 2012 and financial status.

The first Top Ten Quality Leaders in Shenzhen election was introduced.

Dr. Aaron Tong (Former Chairman of HKSQ) and Dr. Gavin Chau (Chairman of HKQMA) both received "Quality Contribution Award".

Then I took a photo with them. (Left: Gavin, Aaron and I)

Mr. Kwok (深圳市質量技術監督局副局長) gave a speech to encourage the development of quality in Shenzhen.

Performances were prepared by staff in different sponsor companies

At the end, we took a group photo with quality professionals in Shenzhen, Macau and Hong Kong.

Reference:SZAQ – www.szaq.org.cn
Shenzhen Association for Quality (SZAQ) visit to HKSTP - http://qualityalchemist.blogspot.hk/2011/04/shenzhen-association-for-quality-szaq.html

2013年3月9日星期六

HKSQ Student Project Competition 2013 - Plant Visit

The HKSQ Company Based Student Project Competition offers an opportunity for students to work on an actual industrial case and propose resolution annually. This allows them to gain experience of resolving an industrial problem. The competition included three sessions. The first session was problems selection which problems were designed and explained by sponsor company (e.g. Techtronic Industries Co. Ltd. (TTI) in 2013). The second session was factory visit and the last session was presentation of suggested solutions.

The second session - plant visit was held on 8 March 2013. Mr. Karson Chui (Chairman, HKSQ) led the visit and briefing the rule of that visit.

One of important things was the Students attendance (included HKUST, PolyU and CityU) and the other important things was checking their visa (student from different countries such as Spain, Korea, India and Indonesia).

Then Mr. Derek Kung (Manager, Quality Management in TTI) introduced the TTI plants and schedule of the visit.

In the conference room, TTI's representative briefed TTI Asia Industrial Park milestone from 2006 to 2011. The China manufacturing and Innovation Campus was mentioned that Factory Area had 144K sq.m with around 900 R&D engineers. They employed "Kaizen" to improve the productivity from LINE to CELL production line arrangement. The significant improvement results were obtained such as labor headcount (-20%), Production Space Saving (-15%), Changeover time (-10% to -50%), etc.

Tech Centre was near China manufacturing and Innovation Campus which aimed for testing and Measurement of the product such as Reliability and Regulatory Laboratory (UL certified).

The plant tour was started. Inside the plant, photography was not allowed.

After that we went to the show room and Derek briefed their products and brands.

We had lunch in the staff canteen which was no discrimination (Whatever CEO, managers or workers).

Our students enjoyed the lunch. It was self-service like a buffet.

Dr. KS Chin and I took a photo for memory.

In afternoon, different student teams were separated to discussed the problems and observations during the tour with different group leaders in TTI.

At the end, our chairman presented a souvenir to Derek.

A group photo was taken for memory.

Another group photo was taken in front of TTI Innovation Centre.

Reference:
HKSQ Company Based Student Project Competition - http://www.hksq.org/company_based_competition.htm
Techtronic Industries Co. Ltd. - http://www.ttigroup.com/

2013年3月4日星期一

HKSQ Student Project Competition 2013 - Briefing

The HKSQ Company Based Student Project Competition offers an opportunity for students to work on an actual industrial case and propose resolution annually. This allows them to gain experience of resolving an industrial problem. The competition included three sessions. The first session was problems selection which problems were designed and explained by sponsor company (e.g. Techtronic Industries Co. Ltd. (TTI) in 2013). The second session was factory visit and the last session was presentation of suggested solutions.

The briefing session of the competition was performed in TTI officeon 1 March 2013. Mr. CP Chow (Honorary Treasurer and Former Chairman, HKSQ) led the briefing session.

Then Mr. Derek Kung (Manager, Quality Management) introduced different topics for student teams such as SPC system enhancement, detection performance and audit process improvement, etc. After that students from different universities (included HKUST, PolyU and CityU) had selected the question.

After the briefing session, the group photo was taken for memory.
(Left: Mr. Derek Kung, Dr. KS Chin and Mr. CP Chow)

Reference:
HKSQ Company Based Student Project Competition - http://www.hksq.org/company_based_competition.htm
Techtronic Industries Co. Ltd. - http://www.ttigroup.com/

2013年3月3日星期日

Walk for Millions at HKSTP and CityU Discovery Festival

The annual event "Walk for Millions" organized by The Community Chest was held on 3 March 2013 (Sunday) and start point was at Hong Kong Science Park. The route started from Pak Shek Kok Promenad (near Ocean Square of Hong Kong Science Park), proceeded along Tolo Harbour Cycle Track and ended at Tai Waterfront Park. We gathered in front of the Bio-informatics Centre and took a group photos.

Hong Kong Science and Technology Parks Corporation (HKSTPC) and Facilities Management Office (ISS) members

Hong Kong Science and Technology Parks Corporation (HKSTPC) office members

Walk for Millions signage was saw around the Park.

During the ribbon cutting ceremony of the "Walk for Millions", Mr. E Anthony Tan (CEO, HKSTPC) and Mrs Carrie Lam Cheng Yuet-ngor,(GBS, JP, Chief Secretary for Administration) were invited to conduct the ceremony.

Group photo for the ribbon cutting ceremony

Our team was walking along Tolo Harbour Cycle Track.

We saw Hong Kong Police Band (Pipe Band).

We met CEO and took another group photo again.

Along the road, we saw different famous companies. The following photo showed Hitachi CSR Team activities.

Huawei (a leading global information and communications technology (ICT) solutions provider) was also here.

Arrived the end point

We all got a certificate of merit and took a group photo for memory.

Walking about 5.5 km (~two hour), we finished the whole journey of the Walk for Millions. After that I had another activity in City University of Hong Kong. It was the first day of Discovery Festival. The 2013 CityU Discovery Festival seeks to showcase the University’s strengths and enable academic units to introduce their majors, minors and GE courses to CityU students.