Quality Alchemist (品質煉金術師): TQM Uz 2012 Forum

2012年4月28日星期六

TQM Uz 2012 Forum – Day Two

The day two of TQM Uz 2012 was Concurrent Workshops.

The speaker of the first concurrent workshop was Mr. James Rooney (ASQ Chair, USA) and his topic entitled "Root Cause Analysis of Non-conformities in Quality Management".

One of key points was increasing the depth of analysis, level of learning and scope of corrective action from individual error to organization culture issues. The triangle demonstrated the increase of significant for root cause analysis through different levels.

Then Mr. Jame Rooney mentioned how to use time line analysis to identify the root cause.

The speaker of the other concurrent workshop was Dr. KS Chin (Asso. Professor, City University of Hong Kong) and his presentation entitled "Lean Product Development".

Dr. Chin demonstrated different product design and explained the relationship between product specification / requirement from manufacturers and customers. He introduced different quality tools such as Kano Model, QFD, Lean, etc.

He also used iPad as an example to explain "Customers sometimes do not know what they want".

Before my workshop, Prof. Azat and I took a photo for memory.

I (Chairman of HKSQ, Quality Manager of Hong Kong Science and Technology Parks Corporation (HKSTPC) (Hong Kong)) was one of the concurrent workshop speakers in the morning session and my topic entitled “QMS based Information Security Management (QISM) Implementation Model – HKSTP Case Study”.

Before my presentation, I introduced Hong Kong Society for Quality (HKSQ) and the coming Asian Network for Quality (ANQ) 2012 Congress which would be held from 31 July to 3 Aug 2012 in Hong Kong

The QISM model was valuable because of least than 2% of company which certified ISO 27001 compared with ISO 9001 certified company in Hong Kong.

The information secure FMEA circle was explained.

The implementation of QISM roadmap was discussed and some real cases were shared.

We had employed QISM model into our Secure Virual IP Chamber (SVIPC).

The other speaker was Mr. Grant Regan – General director, QABE Developments) and his topic was “Comparative Analysis of Organizational Excellence Triggers used by Corporations for Change Implementation”. Since our sessions were overlapped, it was pity for me to missing Grant's workshop.

During the break, I represented HKSQ to gave a souvenir to Mr. Aziz H. Yuldashev (Deputy General Director, Agency for Standardization, Metrology and Certification of Uzbekistan (UZSTANDARD Agency)).

Before the end of the Forum, Prof. Azat Abdrakhmanov (Chair of Organization Committee, President of IAQMA, President of InterCert CB Ltd., AFNOR/TUV/IRCA Auditor, EFQM Assessor, Validator and Trainer) summarized the event and discussed the implication of quality in Uzbekistan.

Mr. Aziz H. Yuldashev (Deputy General Director, Agency for Standardization, Metrology and Certification of Uzbekistan) gave a closing remark.

At the end, Mr. Aziz H. Yuldashev presented souvenir to all keynote speakers. It was a red wine and white wine produced by Uzbekistan.

Dr. KS Chin received the souvenir.

I also received the souvenir from Mr. Aziz H. Yuldashev.

After the workshop, we had been interviewed by TV program from O'ZBEKISTON. This TV program was performed every week to collect important events for the president of Uzbekistan.

During my interview, I introduced the role of Hong Kong Science and Technology Parks Corporation (HKSTPC) and my duty on quality management.