ASQ InfVoices – The Professional Society’s Organization Excellence Journey

The topic of ASQ Influential Voices in June was initiated by Bill Troy (CEO of ASQ) and named “The Organization Excellence Journey – and ASQ”. Let’s welcome to ASQ’s new CEO – Bill Troy and congratulate ASQ awarded the Excellence level of achievement for the 2014 Wisconsin Forward Award (which is the state-level equivalent of the Malcom Baldrge National Quality Award in the U.S.). Since many quality awards in Hong Kong are reference to Malcom Baldrge National Quality Award, I would like to introduce Hong Kong Awards for Industry (HKIA) - Productivity and Quality and review the activities of Hong Kong Society for Quality (HKSQ) based on this award.

Hong Kong Awards for Industry (HKIA) (formerly named Governor’s Award for Industry) was initiated in 1989 by the Hong Kong Government. It was organized by a committee that was chaired by the Director-General of Trade and Industry with membership drawn from trade and industrial organizations and industrial support bodies in Hong Kong. It is the first award scheme in Hong Kong. Two of the most important awards in the scheme were the productivity category and the quality category which were merged since 2005. The award is based on Malcom Baldrge National Quality Award but modified the rating on criteria so as to fit the local situation.

The Domains/Items of each criterion are shown as following table and total score is 1000.

I try to review HKSQ management based on these criteria below.

1. Leadership & Strategic Planning
HKSQ has strategic meeting after AGM per year. It aims to set the direction and activities on the coming years. We have HKSQ exco meeting to monitor the activities deployment monthly.

2. Customer and Market Focus
We will select the most modern concern theory/practice on quality management into our strategic plan to provide seminars, workshops, and visits to our members. Each time, we will collect participants’ feedback through on-site survey for further activities arrangement.

3. Innovation & Creativity
HKSQ is planning to form sub-committee for Innovation in order to promote the transformation from Quality to Innovation.

4. Excellence Management & Improvement System
HKSQ has administration handbook to manage our routine activities such as budget for visit, promotion, etc. In AGM, performance review will be showed in the Chairman Report. For Knowledge Management, we will collect and post our guest speakers’ presentation into HKSQ website for sharing.

5. Resources Management
HR management is based on our HKSQ executive committee members; co-opt members and oversea representatives system. All above members are HKSQ voluntary staff. Facilities & Assets are virtually such as website, domain, email, mail box, … etc. Our strategic partners are HKSQ Corporate members (by invitation only).

6. Business Results
HKSQ has very good customer value results based on activities survey feedback. Moreover, our finance performance is very healthful and we keep the low membership fee (only HK$150 per year) and maintained more than 300 individual members. Actually, we have positive financial result because of our lean organization approach (i.e. no fix premises and no full time staff). Our activities are focus on contributing to society such as annual student project competition, World Quality Month activities, Chinese Quality Forum and Asia Network for Quality (ANQ) Congress.

7. Productivity & Quality Improvement Projects
The first project I would like to select is ANQ Congress 2012 which co-organized by HKSQ, CAQ & HKUST. HKSQ is chaired the organization committee and implemented the congress.
(http://www.hksq.org/anq2012/post_anq_news.html)

When an organization gets things right, it will be successful at every level. When things go wrong, it will have disastrous consequences of the bottom line, and more importantly the organization and brand image will suffer too. Thus, “Striving for Excellence through Product and Service Quality” as the theme of ANQ Congress 2012, has become a strategic issue in Asian economies for this decade.

The second project selected is HKSQ Company Based Student Project Competition.
(http://www.hksq.org/company_based_competition.htm )

The brief history is show as follows:
Hong Kong Society for Quality (HKSQ) Company Based Student Project Competition offers an opportunity for students to work on an actual industrial case and propose resolution. This allows them to gain experience of resolving an industrial problem. The previous program named "The Quality Management Student Project Competition" which sponsored by Bridgeport Prise in the UK from 1994 to 2000. Then HKSQ recognizes the value of continuing the meaningful event as a vehicle to further the interest of final year undergraduates in quality management and to emphasize its importance and relevance to local industry. Until 2005, HKSQ has changed the competition style from final year project to company based project to enhance student's industrial experience.

The student project competition offers Eligibility: University students in Industrial, Manufacturing, Quality or related disciplines. (Included HKU, CUHK, HKUST, PolyU and CityU). Each University can nominate a maximum of two teams with three to four students in a team, and one staff to provide coaching.
The sponsor company list is shown as follows:
2014 Competition－Woodley Agri-Service Company Limited, and Green Technology Consortium
2013 Competition－Techtronic Industries Co. Ltd.
2012 Competition－Vital-Health Livestock Development Limited
2011 Competition－TDK-EPC HK Ltd. (CA Plant)
2010 Competition－Techworld Industries Ltd
2009 Competition－SMT Ltd.
2008 Competition－ENW Electronics Ltd.
2007 Competition－Manufacturing Modes International Limited
2006 Competition－SAE Magnetics (Hong Kong) Ltd
2005 Competition－Holmes Group (Dongguan Factories: Esteem and Raider)

Reference:
A View from the Q - http://asq.org/blog/
HKSQ - http://www.hksq.org/
Hong Kong Awards for Industry (HKIA) - http://www.hkindustryaward.org/

ASQ InfVoices - Hong Kong Quality Awards & Programs - http://qualityalchemist.blogspot.hk/2013/04/asq-infvoices-hong-kong-quality-awards.html