I was honor to be invited by Mr. Billy Man (Managing Director, Mansfield) to participant Mansfield Consulting Limited Grand Opening Ceremony on 22 June 2013. I knew Billy since 2011. After attended his seminar, I found that Billy is very experience and professional in Service Quality. Then I represented HKSQ to invite him giving us a Service Quality Seminar during World Quality Month in Nov 2011.
Then Billy explained their vision and services included Mystery Shopper Assessment, Service Leader Program, Corporate Training, Sellability Assessment, Barrier Free Service Assessment and Consulting Service. I was interesting in the Barrier Free Service Assessment because it would provide more job opportunity to less fortune people. My idea is that Mansfield provides consulting service and HKQAA provides certification service. It seems perfect matching.
Then I took a photo with some of Mansfield staff. Mr. Joe Lai is one of different ability staffs, who is familiar in Chinese and computer. Ms. Zonta Yung (Business Development Manager, Mansfield) responded for business development.
I also met Mr. Ronald, YF Lau (Chairman, Hong Kong Food Hygiene Administrators Association; Vice-President, Hong Kong Food Council). We exchanged many quality ideas included Food, Education, etc.
Many guests were coming and Billy was very busy.
Then the whole Mansfield team member took a photo. A guest Mr. Law (羅偉祥) (Vice-chairman, Direction Association for the Handicapped) also joined the opening and took a photo together.
I presented a Golden Sailboat to Billy. It indicated that sail smoothly through the New Business (一帆風順).
Let's view Mansfield office.
One thing was special that they had considered different ability people.
Mansfield Consulting Limited - http://www.mansfieldhk.com/
Seminar on "Service Gauge" on 16 Aug 2011.
Service Quality Seminar organized by Hong Kong Society for Quality (HKSQ) on 4 Nov 2011
Service Gauge Seminar on 16 Feb 2012.
Barrier Free Accessibility Management System Certification
HKQAA Seminar on Barrier Free Accessibility Management System - http://qualityalchemist.blogspot.hk/2013/04/hkqaa-seminar-on-barrier-free.html
Related HKSQ Activity
HKSQ Dialogue-in-the-Dark Experience on 16 March 2013