Visit to KMB Bus Captain Training School

Chartered Quality Institute, Hong Kong branch, organized a technical visit to KMB bus captain training school, located at Shatin, on 27 June 2009 and my wife, as CQI member, joined the event.

KMB has about 4300 buses and more than 8000 bus captains. The training school aims to make all captains known about the company policies, captain disciplines, driving skills, and guidelines for services providers. The school principle introduced the training to bus captains based on both theory and practices.

A training scheme has been developed for beginners and on-job captains. A standard training model is ready for beginners. Any captain arranged to a new routine, a routine with changes, or to drive a new type of bus, would have training before the job taken.

Re-training for captains resumed to work after holidays (longer than 30 days) and for captains needed additional instructions (e.g. after accident or related to complaint) are considered. Further, high level training sessions are constructed for excellent captains to enhance their service behavior and skill, so as to assist them to develop their career.

Bus Driver Simulation Training

During the visit, bus history and types of training bus were reviewed.

My wife learnt that KMB training school has a very good documentation system on training manual development. For a new bus, Training Team would assign a staff to attend the training provided by the bus supplier. Then, the respective training manual would be written by the staff. All records of the development are properly documented, including training certificate provided by the bus supplier, draft training manual, comments from involved persons on the draft manual, good draft of the manual, and the acknowledgment of the established training manual by the trainer.

My wife said the visit was organized very well and the content was useful. KMB colleagues shared with participants with valuable experience to deal with training.

Group photo taken