HKSTLA's BUD Project Conclusion Workshop for the 8 Industries

Hong Kong Sea Transport and Logistics Association (HKSTLA) awarded a BUD project "HK Logistics Practitioners Upgrading Branding Program" which aimed at offering logistics solutions to the 8 Industries entering to China. The HKSTLA's BUD Project Conclusion Workshop was held on 14 Jan 2014 and it aimed to share their "Findings and Winning Strategies" for the 8 Industries included food, wine, catering and restaurant, health products, cosmetics, luxury goods, department stores and e-Commerce. In the beginning, Mr. Ng (Principle Consultant, HKPC) gave an opening remarks.

The first speaker was Mr. Ken Chung (Business Development, General Manager of DCH Logistics Co., Ltd.) and his topic was Food Industry. He introduced mainland food law and observed the customer need such as food quality especially trust Hong Kong product.

The first speaker was Mr. Ken Chung (Business Development, General Manager of DCH Logistics Co., Ltd.) and his topic was Food Industry. He introduced mainland food law and observed the customer need such as food quality especially trust Hong Kong product.

The following diagram showed the import food's categories. Then he discussed the risk about food industry such as food bad by China government, not understand the testing and inspection requirement, global disease situation, and labeling non-compliance, etc.

The third speaker was Mr. Eric Wong (CEO of Marine Container Line (HK) Limited) and his topic named Catering & Restaurant. He said three paths for Catering & Restaurant to enter China Market. They were Brand of group, Franchising and Cooperation with other non-Catering & non-Restaurant Brands.

The third speaker was Mr. Eric Wong (CEO of Marine Container Line (HK) Limited) and his topic named Catering & Restaurant. He said three paths for Catering & Restaurant to enter China Market. They were Brand of group, Franchising and Cooperation with other non-Catering & non-Restaurant Brands.

Dr. Byron Lee (Chairman of HKSTLA) was the forth speaker and his topic was Health Food. He explained the market of health food (supplement) increased because of ageing society. There were two paths to sell the product included Direct Selling and E-commerce. Distribution centre and traceability (e.g. Track and trace, Recall) were important to solve the logistic challenges.

Q&A Session before tea break.

The fifth speaker was Mr. Peter Shum (CEO of Merchant Marine Limited) and his topic named Cosmetics. Firstly, he briefed what is Cosmetic and then explain the mainland market of Cosmetic which growth 17% from 2011 to 2012 and sales upto RMB 1.3 billion.

There were separated into three types of market named "Mass Market", "Masstige Market" and "Prestige Market". The following diagram showed the distribution of each market. The sale in shop and non-shop (e.g. Direct sell / e-commerce) ratio is 80:20.

The sixth speaker was Mr. Eric Wong (CEO of Trans Global Logistics Group Limited) and his topic related Luxury Good. He introduced the luxury good was separated into two categories. One was Personal and Portable (e.g. High grade cloth) and the other was Ready-for-Share and Not-for-Portable (e.g. Luxury Car or Yacht). Mr. Wong discussed some tips for logistic for luxury good below:
- Cooperation and use of industry resource
- Employ staff understand this kind of customer
- Establish trust with customer
- Contact potential customer as early as possible

The seventh speaker was Mr. Brian Wu (Director, Hong Kong Headquarters, BEL International Logistics Ltd) and his presentation was about Department Stores. He said the market growth of Department Stores in Mainland China was 9.8% in 2012. Moreover, Mr. Wu suggested some solutions for Hong Kong logistic industry on Department Stores included enhancement of product characteristics, development of directly sale path business model, implementation of uniform procurement and feasible distribution methodology.

Mr. Norman Lok (President of Vinpac Group) was the last speaker and his topic related e-Commerce. There were five categories of e-Commerce included Business to Business (B2B), Consumer to Consumer (C2C), B2C, C2B and Online to Online (O2O). Mr. Lok predicted the future logistic opportunity would be "to buy on someone's behalf" and one-stop-shop technology logistic.

At the end, Mr. Paul Li (BUD Project Coordinator, HKSTLA) invited us to attend HKSTLA BUD project closing ceremony on 23 Jan 2014.

Group Photo

Reference:
Hong Kong Sea Transport and Logistics Association (HKSTLA) - http://www.hkstla.org/
Guidebook for the 8 industries - https://www.sites.google.com/a/hkstla.org/bud/file-cabinet
20130316 - HKSTLA Seminar of Sharing on Social Media Adoption - http://qualityalchemist.blogspot.hk/2013/03/hkstla-seminar-of-sharing-on-social.html

ICAC Training Workshop for HKAS Accredited Organizations

ICAC and HKAS had co-organized a training workshop on corruption prevention and professional integrity for HKAS accredited organization for frontline and managerial staff on 14 January 2014. I attended the one for managerial staff and summarized for sharing below.

Mr. Chui (Representative of ICAC) was the speaker and his topic named "Professional Integrity and Managing Staff Integrity". The workshop content included importance of professional integrity, corruption prone areas in Testing and Certification (T&C) industry, Legal and administrative controls, Key to integrity management and corruption prevention service of ICAC.

Mr. Chui said one of important elements on T&C Industry is Integrity. Hong Kong's competitive edge is High Professional Integrity plus Good Corporate Governance. The following table showed the corruption prone areas.

Three test of Professional Integrity mentioned by Mr. Chui included "Legal Test", "Compliance Test" and "Sunshine Test".

Then he briefed the legal control over corruption by the law "Prevention of Bribery Ordinance (PBO)" which ensured fair-play, protected interest of stakeholders and prevented breach of trust between agent and principal. Per Legal Test, PBO section 9 stated for private sector.

"Advantage" is almost included everything but entertainment. The following items are defined advantage:

• Gift, loan, fee, reward or commission
• Employment or contract
• Payment, release or discharge of loan or liability
• Service or favour (except entertainment)
• Exercise of any right or power

"Entertainment" is defined as:

• Food and drinks provided for immediate consumption
• Any other entertainment connected with at the same time

PBO section 4 stated for public servants.

PBO section 8 stated for offering advantage to public servants during official dealings.

PBO section 9 (3) stated the use of false documents

For Compliance Test, HKAS accredited organization should follow the HKAS 002 regulation such as clause 5.7, 5.12 and HKAS Supplementary Criteria No. 6, as well as, company Code of Conduct / Internal Regulations. Other compliance code such as International Federation of Inspection Agencies which had 5 compliance principles.
1. Integrity
2. Conflicts of interest
3. Confidentiality
4. Anti-bribery
5. Fair marketing

The last test named "Sunshine test". You needed to ask yourself two questions below.

• Am I willing to discuss the issue openly?
• Can I disclose my decision without misgivings to others?

Finally, Mr. Chui briefed the roles of T&C professionals that one was to perform his own duties and the other was to supervise and manage his subordinates. He also briefed the corruption risk analysis in which separated into two factors. One was Management factors and the other was Staff factors.

For risk management, it was suggested to:
1. Strengthening system control
2. Managing staff integrity
3. Cultivating an ethical culture

Reference:
HKAS - http://www.itc.gov.hk/en/quality/hkas/about.htm
Hong Kong Ethics Development Centre (HKEDC) - http://www.hkedc.icac.hk/
ICAC guide book - http://www.icac.org.hk/filemanager/en/Content_1031/t_and_c.pdf
HKAS Supplementary Criteria No. 6 on Code of Conduct - http://www.itc.gov.hk/en/quality/hkas/doc/SupplementaryCriteria/HKAS_SC006.pdf
20111103 - Ethical Management Seminar for Testing and Certification Industry - http://qualityalchemist.blogspot.hk/2011/11/ethical-management-seminar-for-testing.html

CUHK Guest Lecture for Quality Management in Science Park Laboratory and HKSQ Membership Drive

I (Former Chairman of HKSQ) was pleasure to be invited as guest speakers by Prof. C.H. Cheng (Associate Dean of Students, Lee Woo Sing College & Associate Professor - Department of Systems Engineering & Engineering Management, CUHK) to give a seminar to students in the class ENGG2600 Technology, Society and Engineering Practice" on 13 January 2014.

(Prof. Cheng introduced me to students)

My presentation is separated into two parts. The first part was "HKSTP - Quality System in Technology Support Centre" and the second part was "Develop Your Quality Profession with Hong Kong Society for Quality (HKSQ)".

Firstly, I briefed the background of Hong Kong Science Park Laboratories and then ISO 9001, ISO 27001 and ISO/IEC 17025 QMS were discussed. Secondly, I introduced Eight Quality Management Principles which had been implemented in Science Park Laboratories.

In the second part, I introduced the background of Hong Kong Society for Quality (HKSQ) and different certification schemes in both America Society for Quality (ASQ) and HKSQ. Then I also introduced HKSQ membership and student project competition, as well as, Asia Network for Quality (ANQ) Congress 2012 in Hong Kong. I also invited all student to participate the coming HKSQ Company Based Student Project Competition. (Preparing visit recorded at http://qualityalchemist.blogspot.hk/2013/09/visit-to-food-education-centre-for.html)

Prof. Cheng presented a souvenir to me.

I also presented HKSQ the 25th Anniversary Book to Prof. Cheng for memory.

Finally, we took a group photo with all students.

Reference:
HKSQ - http://www.hksq.org/index.asp
HKSQ Company Based Student Project Competition - http://www.hksq.org/company_based_competition.htm
SEEM Dept., of CUHK - http://www.se.cuhk.edu.hk/

HKSQ Oyster Shucking and Wine Pairing Workshop

HKSQ had arranged a workshop for Oyster Shucking and Wine Pairing on 12 January 2014. It is the first workshop we arranged for life style and quality. I called it as HKSQ Life Quality Series. The VPlusU Company Limited is the partner company of this workshop and we learnt about the art of opening oysters, as well as, oyster varieties from around the world. Moreover, it paired with a selection of two New Zealand fine wines for our taste. I would like to summarize this happy time for sharing below.

There were 12 participants joined the workshop where 4 are HKSQ exco members, 7 are HKSQ members and 1 ASQ-HK member.
(Left: Mr. SW Lam (Former Treasurer), Mrs. Lam; Ms. Minda Chiang (Hon Secretary) and I (Former Chairman)).

In the beginning, Wing (VPlusU) explained how to handle and open the oyster. For storage of oyster, it would use ice bag where the period to keep fresh about 1 to 2 hr. Oyster placed on ice block with wet cloth and then stored in the bottom of refrigerator. It could be stored for about 2 day. After that the taste of oyster would deteriorate.

Before open the oyster, it needed to immerse in ice water with salt (e.g. Half filled water with 1/3 ice block and two spoon of salt). Then Wing demonstrated how to open the oyster. (Be carefully, one of our member injury!)

We took some photos to catch this happy time.

The different of oyster with different wine matching were recorded as follows:
For white wine, it needs from strong to mild. In reverse, it needs from mild to strong for oyster.

Sauvignonblanc (New Zealand Wine) matching Oyster from Ireland and South Africa

LaTorre Castel Rocchero (Italy) matching Oyster from France

After tasting oyster and wine, Mr. Eden Wong gave us a short talk about the challenges of running a wine retail business and shared his wine knowledge to us. Many stories about wine were interested and he would tell us more in the coming HKSQ seminar named "A Strategic Direction for Hong Kong Wine Industry" on 25 Jan 2013.

Mr. Jack Ting (HKSQ Exco member) represented HKSQ to present a flag to VPlusu.

Then we took a group photo for memory.

Reference:
HKSQ - www.hksq.org
Seminar on "A Strategic Direction for Hong Kong Wine Industry" on 25 Jan 2014
VPlusu - http://www.vplusu.com.hk/

Other HKSQ Quality Life Series activities:
20130124 - The historical development of Sheung Wan Hong Kong Island for the past 100 years (港島上環區百年變遷講座)
http://qualityalchemist.blogspot.hk/2013/01/the-historical-development-of-sheung.html
20130126 - The historical visit to Sheung Wan Hong Kong Island for the past 100 years (港島上環區百年變遷考察)
http://qualityalchemist.blogspot.hk/2013/01/the-historical-visit-to-sheung-wan-hong.html
20130914 - HKSQ Tour to Heritage Sites of Central District
http://qualityalchemist.blogspot.hk/2013/09/hksq-tour-to-heritage-sites-of-central.html

ISI Technical Visit to Vitasoy International Holdings Limited

Vitasoy was founded in Hong Kong in 1940 on the vision of health, quality and great taste. Vitasoy is listed in 1994 on the main board of the Stock Exchange of Hong Kong and its footprint is now around the world. The visit was organized by Institute of Systematic Innovation, HK (ISI) and supported by HKIE-MIE Division on 11 Jan 2014. It aimed to exchange quality improvements and innovation model, as well as, sharing some successful cases.

Before arriving Vitasoy, we took a group in front of the Vitasoy Building.
(Left: Dr. Frankie Law (HKIE), Dr. Lotto Lai (HKSQ), Dr. Michael Li (ISI) and Mr. Victor Chan (HKIServices))

In the beginning, Ir. Daniel Ng (ISI) introduced this visit and the Innovation Technology Exchange Seminar included ISI and New World Development Co., Ltd.

Then I was invited to give an introduction to Hong Kong Society for Quality (HKSQ). I said the quality and innovation were two key concepts and both of them had many opportunity to promote and utilize together. It was one of HKSQ future directions.

Before the talk, Mr. Man Cheung (Sr. Operation Manager, Vitasoy) and Mr. Herbert Lee (Engineering Manager, Vitasoy) demonstrated their coin box in which employed some innovative idea to prevent the coin flow out during collection.

Mr. Herbert Lee introduced the background of Vitasoy and then he shared the evolution of beverage processing & packaging. The most important element was Sterilization of beverage. He explained the advantages and disadvantages among different sterilization techniques included:
I) Autoclave System
II) Hot Filling
They found that contradictions among Temperature and Pressure. After they used TRIZ contradiction table and found the solution below.
III) Ultra High Temp - High Temp Short Time (UHT - HTST)

Then he briefed the Cold aseptic filling process for PET from perform to Blow-molding to Bottle Sterilization & Rinsing to Aseptic Filling & Closure and became a final product. It used advance German technology for aseptic cold filled PET.

Mr. Herbet Lee also shared another case which employed TRIZ to solve the Tea Extractor in which performance improved through design modification. He used contradiction matrix, inventive principle, function analysis and trimming* to remove the excess screws & nuts and resolve tea leaves leaking and screen clogging problem.
(*Trimming was based on improving a system by reducing the number of components and simplifying the system to achieve Simplicity Design.)

After that Dr. Michael Lee (President, ISI) introduced his new model named "FIX". He mentioned that we needed to know where Breakthrough or Improvement we wanted to do firstly. Most of companies would like to go for improvement first because of lesser risk. FIX indicated that F is for Function (e.g. Function, Fast or Feasible), I is for Interaction (e.g. Component interaction analysis) and X is for Trimming (e.g. Trimming, Cross-functional, Lean & clean, or simple). Dr. Lee said almost all tools employed in the FIX model that mainly included in MATRIZ Level 1.

During the plant visit, there were separated into three teams.
We visited Aseptic Packaging.

Cold Aseptic Filling was observed in clean room or clean area. The throughput was 36000 bottoms per hour. Peroxyacetic Acid (POAA or PAA) was used for sterilization during blow-fill-seal process.

The last site we visited was Tetra Pak Aseptic Packages. It used H2O2 for sterilization. There was 6 layer packages included:
Layer 1 - Polyethylene protects against outside moisture
Layer 2 - Paper for stability and strength
Layer 3 - Polyethylene adhesion layer
Layer 4 - Aluminium foil oxygen flavour and light barrier
Layer 5 - Polyethylene adhesion layer
Layer 6 - Polyethylene seals in the liquid

Before end of tour, Mr. Victor Chan, who is both member of ISI and HKSQ, took a creative photo with Vitasoy poster.

Finally, Mr. Herbert Lee shared their waste reduction lean project using six sigma "DMAIC". After improvement, the wastage rate was reduced and ROI within about 5 month.

After Q&A, we took a group photo for memory.

Reference:
Vitasoy International Holdings Limited - http://www.vitasoy.com/
Institute of Systematic Innovation, HK - http://www.isi.org.hk/
HKIE-MIE Division - http://www.hkie.org.hk/eng/html/aboutthehkie/Disciplines/mie.asp
HKSQ - http://www.hksq.org/

MA TRIZ Certification Level 1 Training
(Part 1) http://qualityalchemist.blogspot.hk/2013/04/ma-triz-certification-level-1-training.html
(Part 2) http://qualityalchemist.blogspot.hk/2013/04/ma-triz-certification-level-1-training_27.html