We arrived Singapore Changi Airport on 20 Aug 2012 afternoon. We took a group photo in the airport.
Then we visit the Merlion Park and took a photo in front of the Merlion. There are large and small Merlion in the park.
Program 1 - Visit Singapore Quality Institute (SQI) on 21 Feb 2013
We took a group photo in front of SQI office.
Mr. Kenneth Liang (Chairman, SQI) gave a welcome speech.
Mr. Kitson Lee (Hon. Secretary, SQI) introduced SQI to use. SQI's mission is to be the World Class Leader for Advancing, Learning and Sharing Knowledge on Quality and Its Best Practices. Moreover, SQI's activities included seminar, training, study mission and conference were mentioned. SQI Certified Couses were included Certified Quality Manager, Certified Quality Engineer, Certified GD&T Engineer, Certified Quality Supervisor, Certified Quality Technician, Certified Quality Inspector, Certified Service Quality Executive, etc.
After that Our Chairman Mr. Karson Chui (Chairman, HKSQ) introduced Hong Kong Society for Quality. HKSQ's mission is to promote greater awareness of the need for quality in Hong Kong for ensuring product and service excellence through continuous improvement of quality and customer satisfaction, and to provide continuing education to professionals involved in the quality and reliability disciplines.
The Sharing talk entitled "Overview of Service Initiatives in Singapore" was presented by Kitson. Kitson said the services industry contribute about 64.8% to overall GDP of Singapore. Kitson quoted Mr. Teo Chee Hean (Deputy Prime Minister) statement to explain the public service that "The Public Service must strive to deliver its services with excellence. In return, customers must understand that the Public Service has to balance serving the needs of individual customers against the collective needs of the public."
The he briefed the principles of public service (since 1995) that CARE which mean Courtesy, Accessibility, Responsiveness and Effectiveness. Since citizen had higher expectations of the public service, government engaged citizens to Co-create Solutions to benefit all Singaporean.
Then some case examples were discussed in Public and Private Sector as follows.
Healthcare for Public Sector: POLYCLINICS (S.M.I.L.E. - See Me In Line) and SingHealth;
Private Sector: ion Orchard, Triumph - Mood Lighting, and Singapore Post.
After the talk, our chairman presented a souvenir to SQI for appreciation to their arrangement and hospitality.
Then we had 撈起 (Lo Hei).
Yusheng, yee sang or yuu sahng or Prosperity Toss, also known as lo hei (Cantonese for 撈起) is a Teochew-style raw fish salad. It is a food for Chinese New Year in Malaysia, Indonesia and Singapore.
We had buffet lunch in SQI.
Minda and I took a photo in SQI.
After that we visited Marina Bay Sands and took a group photo in SkyPark.
SQI - http://www.sqi.org.sg
Sands SkyPark - http://en.marinabaysands.com/Sands-SkyPark/