Quality Alchemist (品質煉金術師): ANQ Congress Yokohama 2024 – Day 1 (Part B

2024年9月18日星期三

ANQ Congress Yokohama 2024 – Day 1 (Part B – Parallel Session)

Asian Network for Quality (ANQ) Congress 2024 was held by Japanese Society for Quality Control (JSQC) in the Keio University, Yokohama, Japan from 16-20 Sep 2024. The congress theme was “Prosperity through Quality – Returning to Origins, Leaping into the Future”. Day 1 of Congress is held on 18^th Sep 2024. After lunch, we went to the parallel session. I met Prof. Shu Yamada in the parallel session and took a photo for memory.

I met Dr. KATO Shogo (Associate Professor, Department of Informatics, The University of Electro-Communications).

In the session C1, I met Ms. Farhana Hussain and Mr. M.R. KABIR (President, BSTQM) again. We met in ANQ Congress in Vietnam last year.

I also met India team Mr. Ashok Sharma (IKA Silver medal awardee 2024), Dr. Prem Motowani (Professor, Center for Japanese Studies, Jawaharlal Nehru University & ANQ 2024 keynote speaker) and Mr. Janak Mehta (Former Chairman, ANQ).

Dr. Roy Rimington (Vice-Chairman, SQI) also stayed in this session.

Before the speaker presentation, Dr. Roland interviewed Dr. Nafiza Islam (Associate Professor, Jahangirnagar University).

I also took a photo with Dr. Nafiza Islam.

She is the first speaker in this session and her topic named “Does Knowledge Management Moderate the Relationship between Critical Factors of TQM and Perceived Institutional Performance in Higher Education”. In the beginning, Dr. Islam briefed the problem domain and statement such as unemployment problem, constraints of intense competition, student satisfaction in higher education and knowledge-driven sector.

Then she explained the research gap and objective of her study. Dr. Islam also mentioned the literature support TQM in Higher Education of Bangladesh.

Finally, Dr. Nafiza Islam described framework of recommendation including top management, faculty members, administration, stakeholder and regulatory bodies.

The second speaker was Dr. Nguyen Thanh Tung (President, Knowledge Management Institute, Vietnam) and his presentation entitled “Happiness at Work: Factors Affecting Employees’ Happiness at Work”. Dr. Tung discussed what is Happiness at works and quoted Lyubomirsky (2005) that involved Set Point (50%), Intention Activity (40%) and Circumstances (10%).

Then he employed the formula H = S + C + V where Happiness equal to the set point, current work conditions and individual’s voluntary activities. He said we were not able to change S but we could find ways to improve C and V variances.

Lastly, Dr. Nguyen Thanh Tung found 10 factors related to Happy at works and concluded that happiness at the person and group level is related to core and contextual performance, customer satisfaction, safety, attendance and retention.

The session chairlady Ms. Chisato Kajihara presented speaker certificate to Dr. Tung.

The third speaker was Mr. Tran Xuan Hong Hai (VQHT) and his presentation was “The Influence of Attitude toward Entrepreneurship, Entrepreneurial Self efficacy, and Perceived Behavioral Control on Vietnamese Students' Entrepreneurial Intentions”. Firstly Mr. Hai introduced 3800 startups in Vietnam with 84 business incubators and 35 business accelerators.

And then Mr. Tran Xuan Hong Hai mentioned his research hypothesis that affected entrepreneurial intentions.

Finally, he showed the results and concluded that higher education should focus on teaching and training students to develop the courage to face obstacles, embrace challenges, take risks, and foster a desire for entrepreneurship.

During the tea break, I took a photo with old and new friends.

(Left: Dr. Roland K. Jahnke, Mr. Meng Ken Too (SQI), Dr. Kim Seungbeom (KSQM, Hongik University), Mr. Cheong Weng Wai (Director, HALLBAR; Institute of Quality Malaysia (IQM)), Dr. Gye-Soo Kim (KSQM, Semyung University) and I)

Minda and I took a photo with Twinkle (CAQ).

In Session C2, Dr. Akira OGAWA (Visiting Scholar, Mejiro University) was the first speaker and I took a photo with him before the session start.

Dr. Akira OGAWA’s topic named “Data science education using real teaching materials”. Firstly, he briefed three fields in data science and they were Science, Management and Technology.

Then he briefed his previous study in TQM activities in 2014 using paper helicopter project for design engineers. But rapid growth of technology and breakthrough approach was needed that he started education for data science in 2024.

Lastly, he employed coin shooting for problem solving to demonstrate the statistic dispersion and deviation. Dr. Akira OGAWA concluded that solving the problems could be done by utilizing PDCA cycle and reducing variability first.

Q&A session, Minda asked question about reducing manpower. Dr. Akira OGAWA said to use multi-skill engineers.

Ms. Ryoko Shimono (Session chair) presented speaker certificate to Dr. Ogawa.

The second speaker was Mr. Asano Masakazu and his presentation title was “An Analysis of Behavioral Factors and Performance Based on Personnel Evaluation Data”. He firstly briefed the background about developing of HR data utilization and analytical technologies. His research was using evaluation data on “Performance” and “Behaviors” over 3-year period in the organization.

Mr. Masakazu found six relevant factors and they were “Comprehensive Behavior Factor”, “Integrated Ethical Vision Factor”, “Job Behavior Factor”, “Dynamic Leadership Factor”, “Integrated Management Factor” and “Development Leadership Factor”. Finally, he concluded performer in three level (Low, Middle-Low & Middle-High) that related to six factors.

The last session I attended and would be presented was Session B3 – AI Issues which was chaired by Mr. Chandra Mouli (SQI).

Dr. Gye-Soo Kim (KSQM, Semyung University) was the first speaker in this session and his presentation named “AI Roles for Service Quality Innovations”. In the beginning, Dr. Kim introduced his research objective to explore the challenges and ethical considerations associated with AI implementation in service quality initiatives.

And then Dr. Kim explained Service Quality Innovation in three element including service quality inspection, service process inspection and service quality improvement.

Research model was introduced and Dr. Kim found that this is difficult to distinguish between the services provided by AI and the human service area due to the integrated nature of call centers. Lastly, he concluded that Korea should focus on AI.

The second speaker was Ms. Nahima Sultana (Ex-Lecturer (Economics) at BMARPC, BSTQM) and her topic was “AI Integration in Education: Ethical Considerations, Continuous Learning Strategies, and Industry Partnerships”. In the beginning, she briefed the fourth industrial revolution and impact on education.

And then she discussed the benefits and risk of AI in Education that including ethical consideration and continuous learning. Ms. Sultana also identified some gaps and challenges such as Bias in AI algorithms.

Finally, she concluded in three points that needed strategies for AI, establishing AI governance frameworks, and providing resources.

Mr. Chandra Mouli (SQI) together with Prof. Kano together and Mr. M.R. KABIR to present speaker certificate to Ms. Nahima Sultana.

Mr. Too Meng Ken attended my session.

I was the last speaker and my topic entitled “Preliminary Study of the Integration Approach on AI Ethics and AI Management System”.

Firstly, I briefed the AI Ethics and AI Safety that without unacceptable dangers both long-term and short-term risks.

I then presented some examples of AI deepfake journalism, including the Chief Executive of HKSAR, Elon Musk, and then I presented my student group project that they employed Trump to introduce their project.

After that I showed my survey for students who tested by MIT moral machine for decision after automotive car accidents and linked up with 8 ethics theories. It observed three top theories students employed and they were Utilitarianism (30%), Right (12%) and Kantian/Deontology (10%).