Asian Network for Quality (ANQ) Congress 2019 was held by Standard and Quality Association of Thailand (SQAT) in The Berkeley Hotel, Bangkok, Thailand from 21-25 Oct 2019. The congress theme was “Quality Innovation for Sustainability”. Day 2 of Congress was held on 24th Oct 2019. In the beginning, Minda and I took a photo with Dr. Pramual Suteecharuwat (Assistant Professor, Department of Industrial Engineering, Faculty of Engineering, Chulalongkorn University, Thailand) in front of the ANQ flag which made by her.
We also took a photo with Ms. Larisa Fedyk (Head of the Central Organ the System, Federal Agency on Technical Regulating and Metrology System of Voluntary Certification) and Mr. Igor Pundel (Chairman of the Board of Directors the Systems, Federal Agency on Technical Regulating and Metrology System of Voluntary Certification).
The first session I attended was “Quality Management” and the first speaker was Dr. Ngo Van Nhon (VQAH; Institute for Quality Assessment Development (IQAD)) and his presentation topic entitled “ISO 21001: A New Management System Standard for Educational Organizations (EOMS) – Studying and Implementation”. The new standard was more socially responsible for offering educational services.
The ISO 21001:2018 standard provided a great basis for education providers to enhance the quality of their products and services. Then Dr. Ngo introduced the framework of EOMS and he believed that if the standard was implemented, and complemented with best practices in the field of education, it would help organizations yield positive results for its beneficiaries – be it students, parents, community and interested parties.
The second speaker was Mr. Johnson Tan Swan San (Honorary Treasurer & Exco member, SQI) and his topic named “Enhancement of a Laboratory Management System via Application and Integration of Risk Management into ISO/IEC 17025:2017”. Firstly, he briefed the requirements of the new version of ISO/IEC 17025:2017.
After DMAIC six sigma process, Mr. Too achieved the target that cost reduction upto 16%. During Q&A, someone asked why used three factors but only two factors during analysis phase. Mr. Too said because of time limitation and constraint in the business world.
The third speaker was Dr. Catherine Y.P. Chan and her presentation named “Quality Function Deployment (QFD) Fosters Innovation”. She said in order to endure existence in the market, enterprises had tried every mean to seek for new products and services. So that Innovation was key for sustainability in the long run.
Then Dr. Catherine Chan briefed discussing methods for collecting VOC such as video recording, visiting, etc. Since advancement of Technology & Information Technology, she asked us to consider new media, channels, methods and tools which could assist and support us on interacting customers and acquiring a thoroughly understanding with needs.
Finally, Dr. Chan introduced how QFD fostered innovation and she believed positive power generated from the QFD process which would develop innovation naturally and continuously.
The last speaker in this session was Mr. DurgalPrasad (DP) Muthukrishnan (Director Consulting, Cognizant) and his topic was “Enhancing Customer Experience (CX) in Digital World through Quality Architecture”. Firstly, he introduced Congizant which established in 1994 and to be NASDAQ since 1998. Then he addressed change of Quality role through world class Quality Architecture.
And then Mr. DP explained world class Quality Architecture solution evolved to address:
- Product quality improvement in line with ISO standards
- Influence business growth/outcomeHe also explained the Quality Architecture that product quality characteristics profiled based on the business context and the economic benefits.
Finally, he explained 5 steps approach to setting up Quality Architecture Framework below.
1. Customer Experience Scanning (CX Scanning)
2. Diagnostic Study
3. Analyse and Benchmark
4. Define and Measure5. Improve
I met Dr. Takeshi Kaneko in the venue and took a photo for memory.
After end of this session, I went to the other session “Quality of Life”. Ms. Larisa Fedyk (Head of the Central Organ the System, Federal Agency on Technical Regulating and Metrology System of Voluntary Certification) was the last speaker and her topic named “All-Russian Register - Projection into the future quality of life”.
Firstly, Ms. Larisa Fedyk presented All-Russian Register contribution and her presentation of ANQ award such as medical organization in the Nizhnevartovsk city polyclinic Nizhnevartovsk and different paper presentation in the field of health care such as lean medical production, etc. She also briefed their project named “Zemsky Doctor” and “Good to the Village” implemented in the Khanty-Mansi Autonomous District of Yugrap and presented in ANQ Congress 2018. Then she introduced different implementation project implemented in Center for Diagnostics and Cardiovascular Surgery (Surgut), Soviet District Hospital, Surgut Clinical Perinatal Center, Surgut District Clinical Hospital, Center for Professional Pathology, etc.
All speakers took a group photo.
Then I took a photo with Russian team - Ms. Larisa Fedyk, Mr. Mr. Igor Pundel and their interpreter.
During the tea break, I took a photo with Prof. Satoko Tsuru (Professor, Healthcare Social System Engineering Laboratory, School of Engineering, The University of Tokyo).
I also meet Japanese friends included Dr. Masaaki Kaneko (Associate Professor, Tokai University), Mr. Janak Mehta, Prof. Yoshimichi Watanabe (Professor, Division of Engineering, Graduate School Department of Interdisciplinary Research, University of Yamanashi, Japan), and Mrs.
I also took photo with Mr. Janak Mehta in front of the ANQ flag.
After that I attended the session “Quality Innovation” for HKSQ member presentation.When I arrived, the speaker was Dr. Lien Nguyen thi Hoang (VQAH) and her presentation topic named “Choosing a Networking Model of Laboratory Collaboration for Analysis Services in Vietnam”. Dr. Lien said “When the free trade agreements that Vietnam signed are effective, the control of goods through technical barriers will be more focused, because the demand for testing and verifying the quality of goods is growing.” Therefore, she proposed a model provided networking foundation to member-laboratories on the basis of strengthening their weak capacity and failure in order to meet the demand of market.
Then she introduced their research methodology in three phases.
After that she demonstrated the preliminary survey results of the entire laboratory in Vietnam. There were more than 900 laboratories in which only 165 laboratories were accredited by the Office of Accreditation.
There were two findings and the first one was summary of problems of the laboratory system below.
- Equipment is not synchronized, has not invested equally and characteristics
- There is no mechanism to transfer research results in the field of testing
- Lack of technical support services (repair, supply of standards, equipment calibration ...)
- Lack of information on testing capacity and legality of test results;
- Laboratory management capacity is limited and lack of professionalism
- Performance of equipment is not high
- Most research activities focus on basic research, few application products and connect with industries
The second finding was to propose models of cooperative connection system models and connection criteria.
Dr. Ivan C. Ng (City University of Hong Kong) was the fourth speaker in this session and his topic named “The Role of Corporate Culture in China’s 21 Century Industrialization: An Investigation in Eastern China”. Firstly, Dr. Ng introduced significant economic development in China in the first 15 years of the 21 century and 10 cluster industries of China’s Industry 4.0.
Then Dr. Ivan Ng briefed his research workshop for different types of Chinese cultures such as Paternalistic Leadership Culture (TC1), Artisan Spirit (TC2), Chinese Traditional Thinking Culture (TC3), Work Attitude of “Just About Right” (差不多) (TC4), etc.
And then he demonstrated his research framework – Study Model to find the relationship among Traditional Culture (TC), Chinese Contemporary Culture (CC) and Critical Success Factors (CSF).
Dr. Ng’s initial results were showed as follows:
- Enterprises is to promote paternalistic culture in advancing of industrialization
- Focus on manufacturing and technology-intensive industries for industrialization
- Decision for industrialization are to consider artisan spirit- Organization culture dimensions facilitate implementation for industrialization.
After that I went to the session “Quality Management” and found that Dr. Tuan-Ho Le (Department of Industrial & Management System Engineering, Dong-A University) presented his paper named “Parameter estimation and optimization methodologies: Artificial Neural Network modelling perspectives”. During Q&A, Dr. Le said it could be used in Drug development.
The next speaker was Mr. Yebeom Kim (Department of Industrial and Management Engineering, Inje University) and his topic was “Applying the SERVQUAL and Kano model for evaluating Service Quality in Fitness Industry”. Firstly, Mr. Kim proposed using the Kano-SERVQUAL integrated approach to more accurately assess the quality of service in the fitness industry.
The overall framework with four stages were demonstrated.
In the detailed procedure, one question was filled out with 2 SERVQUAL + 2 Kano = 4 questions. It needed to separate into two sessions for analysis that one is for KANQ analysis and the other was SERVQUAL analysis. Finally, he had 130 respondents for 22 items of fitness facility.
The last session I joined in the morning was “Quality Management”. The last speaker was Mr. Takaya Yamauchi (Department of Industrial Administration, Tokyo University of Science) and his presentation topic entitled “Recruitment Assistant Method using Video Interview”. His study was focused on quality of hiring which was often performed based on each interviewer.
Then Mr. Yamauchi explained the background of vicious circle.
Finally, he showed how to measure facial expression using Microsoft Azure Face API that could recognize eight expression included anger, contempt, disgust, fear, happiness, neutral, sadness and surprise. Overall, it had generated 80 variables. Mr. Yamauchi introduced a method of rating the interviewer's evaluation ability using the item response theory (IRT) generalized partial scoring model used for estimating an examination.
During lunch break, I met Prof. Suzuki Tomomichi (Japan).
I also met Bangladesh friends Mr. A.M.M. Khairul Bashar (President, Bangladesh Society for Total Quality Management (BSTQM)) (middle) and Mr. Md. Nurul Haque (Principal (Retired), Government Polytechnic Institute; BSTQM) (left).
In afternoon parallel session “Quality Process”, the first speaker was Mr. Ranjay Kumar Singh (Head Process Slab Casting, Tata Steel Ltd.) and his presentation named “Sticker Pattern Recognition – The use of advanced analytics on engineered features to detect sticker breakout in continuous casters”. Firstly, he introduced the background and problem of Casting, Sticker and Consequence of Sticker. The process included Blast Furnace, Steel Making, Casting and Rolling.
Then he introduced the sticker detection and recovery as well as its past algorithm. After that he introduced new approach such as use of 3 year history of available patterns and merging data science and physical reality of sticker, etc.
Finally, Mr. Singh concluded his project timeline and scaling up plan after successfully achieved 75% reduction in false alarm and saving 1.2 million in reduction of quality downgrading cost.
After Mr. Ranjay Kumar Singh presentation, we took a photo with his friends for memory.
(Left: I, Mr. Ranjay Kumar Singh, Mr. Avinash Kumar and Mr. Kartar Singh)
The last speaker in this session was Dr. Mong Ka Fai, Alan (Deputy Project Manager, China Communications Construction) and his presentation topic entitled “New Mechanically Automatic Inclinometer System”. Dr. Mong introduced Hong Kong reclamation and introduced inclinometer was one of major equipment to measure the land deformation which was a common phenomenon in land reclamation.
Then Dr. Mong compared the conventional manual inclinometer and new mechanically automatic inclinometer system. He identified several advantages such as high efficiency, few human resource and higher level of precision, etc.
The whole system and data acquisition and transmission were explained in the following diagram. And then he briefed his research hypotheses below.
RQ1. Is the mechanically automatic system accurate than the manual system in measuring horizontal displacement?
RQ2. Can the mechanically automatic system be cheaper than the manual system in one-off set-up and incurring cost?RQ3. Can the mechanically automatic system improve site safety by preventing injuries and deaths than the manual system?
Lastly, Dr. Mong concluded his results were positive that the mechanically automatic system performed better than the traditional system in terms of measurement accuracy, work efficiency, lower labour costs and lower risk of safety concerns.
Then Dr. Alan Mong received certificate and took a photo with his wife for memory.
After that I took a photo with all Postdoc participants from Hong Kong.
(Left: I, Dr. Keith Kwok-keung Wong (Deputy Chair – The Chartered Institute of Plumbing and Heating Engineering), Dr. Alan K.F. Mong (Deputy Project Manager, China Communications Construction) and Dr. Lam Kong Ngan Kenny (Founding President, Shenzhen-Hong Kong Institute of Professional Management Association))
In the Panel Session, we were well prepared to learn from the coming keynote speakers.
Our Singapore friend Mr. Kitson Leonard Lee chaired this session.
The first keynote speaker was Prof. Ching-Chow Yang (President, CSQ) and his presentation topic entitled “Quality 、Innovation and Sustainability”. Firstly, Prof. Yang briefed the changes from quality concept to sustainability from 1900 to 2000 in which had different stages from Product standard (1900) to Product quality (1930), to Customer-focused (1970), to Innovative quality (1990) and then to Sustainability (2000).
Then Prof. Yang introduced the framework of innovation system of TSMC. He said TSMC established in 1987 and headhquartered in Hsinchu Science Park, Taiwan. TSMC pioneered the innovative pure-play foundry business model by focusing solely on manufacturing customers’ semiconductor product. TSMC focused on four perspectives and they were Best Quality, Customer Service, Innovation-focused and Sustainable Products.
After that Prof. Yang mentioned the progress of green system in TSMC from code compliance to voluntary carbon reduction.
Finally, Prof. Yang briefed TSMC CSR award achievement and their sustainability implementation involved Risk Management, Social Responsibility and Green that achieved different green related management system standards.
The second keynote speaker was Ms. Victoria Yakimova (Head of perspective development, Department of Academy of Standardization, Metrology and Certification, ROQ, Russia, Novosibirsk) and her topic named “Quality Innovation for Sustainability in Russia”. Firstly, she introduced that Russia had 1/8 of the land in the world with 11 time zones.
Then she mentioned their President formed strategy of scientific and technical development of Russia that “Sustainable, Dynamic and Balanced Development of Russia for the next 10 years.” They had 9 national goals for priority national projects.
Finally, Ms. Victoria Yakimova introduced the award of the Government of the Russian Federation that award model was harmonized with EFQM award for excellence. The competition established in 1998 and separated into four nominations including Quality Leader, The Pride of the Fatherland, Innovation and Import Substitution.
The last keynote speaker was Dr. Ladawan Krasachol (Executive Vice President, National Science and Technology Development Agency) and her presentation title named “Quality Innovation - National Science and Technology Development Agency”.
In the beginning, Dr. Krasachol briefed the Quality Roadmap in Thailand from 1969 to 2003. The Quality Control Association was established in 1977 and Thai Standards Association (TSA) was founded in 1981. They combined to be The Standards & Quality Association of Thailand (SQAT) in 2001 and SQAT is ANQ Board Member. In 2000, Thailand started their TQM journey.
Then she introduced their role of Research Organization to create/discover new knowledge and applying it to provide solutions. Such knowledge would extend to create innovation. And then she briefed their Total Quality Concept.
After that Dr. Krasachol stated to apply Quality Excellence Criteria for excellence practices in NSTDA from Research to Innovation, from ideas to utilization.
Lastly, she concluded that they expected to connect R&D to Economic Impact for Thailand 4.0. “Quality is a momentum to Thailand Sustainability” she said at the end.
I presented HKSQ 30th anniversary book and highlight to Dr. Ladawan Krasachol and took a photo for memory.
After the panel session, Dr. Panisuan Jamnarnwej (Chairman, ANQ; President, SQAT) presented souvenirs to all keynote speakers and session chair.
And then Dr. Pansiuan presented the ANQ Recognition for Excellence in Quality Practice (ARE-QP) awards and took a group photo of winners.
Prof. Thanakom Soontarnchainacksaeng (SQAT) reported the ANQ 2019 information and announced the Best Paper Award.
Totally, ANQ Congress 2019 had 245 participants with 138 papers.
20 papers selected as the best papers.
Hong Kong had two winners and they were Dr. Mong Ka Fai, Alan and Dr. Raymond W.L. Chan. (Since Dr. Raymond Chan had business meeting in this afternoon, Dr. Keith Kwok-keung Wong represented him to get the award.)
Singapore had one winner and our good friend Mr. Too Meng Ken achieved it.
The ANQ Congress 2020 would be held in Korea. Prof. Matthew Minsuk Shin (Korea) introduced the venue of Congress which held in Korea Chamber of Commerce and Industry (KCCI) Grand Hall (http://english.korcham.net)
Finally, Dr. Panisuan Jamnarnwej transferred the ANQ flag to Prof. Wan Sean Shin (Former President – Korean Society for Quality Management).
At the end, Prof. Phulporn Saengbangpla (Honorary Advisor, SQAT) gave closing remarks and gave special appreciation to the only staff in SQAT.
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