Quality Alchemist (品質煉金術師): The 6th National Quality Conference 2017 in Dammam, Saudi Arabia

2017年11月30日星期四

The 6th National Quality Conference 2017 in Dammam, Saudi Arabia – Day 2

The 6^th National Quality Conference (NQC) organized by Saudi Standards, Metrology and Quality Organization (SASO) from 28^th to 30^th Nov 2017. It aims to meet the updates and enhances the quality culture through spreading the latest knowledge in this field. The slogan of the Conference is “Quality ... the path toward excellence and leadership” combines the main goal of the Conference together with the latest updates in the current situation. During my session, I worn Saudi Arabia traditional cloth “Thobe and Qotra” and took photo with Minda in the hall for memory.

Day 2 (30^th Nov 2017)

The keynote speaker was Prof. Wan Seon Shin (Former President – Korean Society for Quality Management) and his topic entitled “Korean Way for Excellence in Quality”. In the beginning, Prof. Shin compared different cities/Countries from past to present including New York, Dubai, Shanghai, Saudi Arabia, Nepal, Seoul, etc. A huge change was observed.

Then he proposed the Quality Slopes that would change your relative position after 5 years. Firstly, you needed to define your performance goals and found out your slopes in attaining goals. The essence of growth in Korea was come from Great Effort, Good Strategies, Good Leaders and Great Partners.

After that Prof. Shin mentioned what is Quality in Korea. The evolution is from “poor quality of management” to Quality equal to Safety, Profit, Creativity, Comfortable Living and Quality Responsibility. He proposed to make people think about the value of quality for Saudi’s 2030 vision. He stated the Korean Way for Excellence through “V” of Quality like Samsung.

Another Quality Slope is Quality Strategies based on organizational culture. Then Prof. Shin introduced their National Trade day and the 42^nd National Quality Management Convention that created 1446 National Quality Masters for Quality Leadership. He also briefed the Korean Customer Satisfaction Index which involved manufacturing, national and service; as well as Korean Standard Quality Excellence Index (KSQEI) for performance measurement. The last Quality Slope is finding differences.

Finally, Prof. Shin introduced Quality Responsibility (Quality Goals) and Open Quality (Quality Strategy). “Open Quality” system key factors such as speed, creativity, data analytics, and AI are combined to achieve “Quality + Quantity”. Through open quality concept, he introduced the Quality Scorecard (QSC) for assessing the quality of the existing performance measures. The Open Quality can build through M+T+C, where

M: Measurability (Fact based decision making and objective perspective)

T: Traceability (Systematic collaboration and Root-causing prevention)

C: Connectivity (Total value focused partnership and Balancing quality issue through hyper connectivity)

At the end, he concluded Korean Way for Excellence in Quality into four key items below.

1. Mind Set

2. Quality Leaders

3. Performance Measures

4. Differentiation

Forth Session – Best Practices in Quality and Business Excellence

(Chaired by HE Dr. Osamah Al Bar)

The first speaker was Mr. Sunil Sinah (Resident Director - Tata Sons - Middle East & North Africa (MENA)) and his presentation named “Tata Business Excellence Journey – A Race without a Finish Line”. He introduced the Tata Business Excellence Model (TBEM) which made reference to Malcolm Baldrige National Quality Award (MBNQA). Then he briefed their Institutionalizing Excellence that commited to run the business ethically and excellently. Moreover, Mr. Sinah shared his company’s pioneer and established many “firsts” in Indian industry.

Finally, Mr. Sinah shared three important supportive roles in strengthening the competitiveness and could be made reference for Saudi Vision 2030.

1. Improve business excellence practices, capabilities and results

2. Facilitates communication with a common language of excellence and sharing of best practices among Tata companies.

3. Serves as a working tool for understanding and managing performance, for providing planning guidance, and for identifying learning opportunities.

The second speaker was Mr. Mohammed Bin Suliman (Chairman of Education Evaluation Commission, The United Arab Emirates) and his presentation was “Innovation in development and delivery of customers services DEWA”. Firstly, he mentioned his king of Dubai Mohammed bin Rashid Al Maktoum visions.

Then he shared their experience of Water and Electricity Authority in developing and presenting the creative ideas and how it helped in improving the services and raising the customer happiness in addition to the role that played to decrease the expenses. Finally, the video was showed about their service as below.

The third speaker in this session was Eng. Abdullah Al-Sodair (Operational excellence management – ARAMCO) and he presented topic was “Saudi Aramco Operational Excellence President’s Award”. He shared the implementation of the operational excellence systems in all ARAMCO's services which aimed to achieve the sustainable profits and products that's why ARAMCO management has decided that the most efficient employee in executing those systems would win the president's award for the performance excellence.

During the break, I return to hotel and met Eng. Mohammad AboHasnah (General Manager, PDCA Management Consultancy, Abu Dhabi) and Mr. Ibrahim Ghaith (Management Systems Consultant, PDCA Management Consultancy, Abu Dhabi). We took a photo for memory.

Fifth Session – Quality and Innovation

(Chaired by HE Prof. Hisham Bin Saad Aljadhey)

Dr. Eva Diedrichs (Founding Managing Director European Innovation Management Academy) was the first speaker in the fifth session and her presentation title was “Innovation Management – A Capacity that can be Measured and Learned”. She firstly discussed the definition for innovation and innovation management, and then mentioned how to measure innovation management performance.

There were many definitions available for innovation. One of that from Steve Job she like was “Innovation distinguishes between leader and follower.” Then she showed us some definitions from different standards such as CWA 15899, FD X50-271 and CEN/TS 16555-1. However, she said within ISO/TC 279 which strongly focused to put on innovation as a means of value creation.

Then Dr. Eva Diedrichs said companies needed to understand the relationship between growth and managing innovation effectively. She introduced the five key dimensions of innovation management on “House of Innovation” (stated in workshop too). She also suggested considering the relation between innovation management capabilities and EBIT performance. After that she stated their IMP³rove benchmarking database had more than 7000 companies’ assessment results for benchmarking by different industry sectors and sizes. Finally, she concluded that excellence was a coin that had two sides. They were Quality and Innovation. (Excellence = Quality + Innovation)

I (Dr. Lotto Lai, Chairman of Hong Kong Society for Quality (HKSQ)) was the second speaker in the fifth session and my topic entitled “Quality Innovation – Trend, Tools and Integrated System Approach: A Case Study in Hong Kong”. I mentioned that "Innovation is Quality for Tomorrow" which was the title of ASQ Innovation Think Tank Executive Summary issued on 6th May 2013. Then I clarified what is the meaning among “Quality and Innovation”, “Quality Innovation” and “Innovation Quality”. Their common area is “Improvement”.

Then I briefed the evolution of the Quality and Innovation tools since Industrial Revolution in 1800s. I highlighted some key innovation tools/methodologies to discuss and they were Brainstorming, TRIZ, Extenics and Innovation Culture.

I described the China Original Science named “Extenics” as one of major parts in my presentation. Prof. Cai Wen was the founder of the Extenics and his first paper named “Extension Set and Incompatible Problem” which issued in 1983 (after 7 year research since 1976). I had invited Prof. Cai Wen and his student Prof. Yang Chunyan to be keynote speakers for the 1st World Summit for Chinese Quality on 8 July 2016 in City University of Hong Kong.

Then I also introduced the Extension Innovation Method (Prof. Yang Chunyan’s new book in 2017) especially on 4 steps METS methodology and they were Model, Extension, Transformation and Selection. The basic-element theory was stated for the first step – Model and Divergence example used to explain the second step –Extension. After that I introduced the overall Extenics tools through the summary on Extension Innovation Table.

Finally, I proposed to integrate the TRIZ, Extenics and Innovation Culture for Quality Innovation in organization. However, it needed a framework to implement it. I also suggested to use Quality Innovation Management System (QInnoMS) which integrated the ISO 9001:2015 and CEN/TS 16555-1 to -7.

Lastly, I shared four Hong Kong Cases that were CLP Power Transformer Overhaul using TRIZ, Towngas Dream Zone using TRIZ and creating Innovation Culture, HKSTP Quality Startup plus Extenics and Baby First Education Group employed Extenics. Baby First Education Group was the first Hong Kong Company received Prof. Cai Wen training workshop and adopt Extenics as their program development philosophy. At the end, I played Baby First’s short video to express creativity after Extenics workshop.

(SASOGOV Twitter recorded my part at https://twitter.com/SASOGOV/status/936156088684163072?s=03 and https://twitter.com/SASOGOV/status/936158305491324928?s=03 )

The third speaker in this session was Prof. Abdullah Aljughiman (Member of Shura council and a lecturer of creativity in king Faisal university, Al-Ahsa.) and his presentation topic named “Quality is Innovation”. Prof. Aljughiman discussed “Are the concepts and bases of Quality can be a basic element to build a creative society?”

Prof. Aljughiman quoted IBM survey about important leadership elements. Then he discussed the organization life cycle. Finally, his researches and experiences showed that the organizations which had achieved success on the long term and had passed obstacles were mixing the quality and creativity together which guaranteed successful results and continuation of the organizations.