The 6th National
Quality Conference (NQC) organized by Saudi Standards, Metrology and Quality
Organization (SASO) from 28th to 30th Nov 2017. It aims
to meet the updates and enhances the quality culture through spreading the
latest knowledge in this field. The
slogan of the Conference is “Quality ...
the path toward excellence and leadership” combines the main goal of the
Conference together with the latest updates in the current situation. Before the conference, Minda and I took a
photo in the hall.
Day 1 (29th Nov 2017)
The first keynote speaker was Dr.
Khaled Al Sabti (President of Education Evaluation Commission) and his topic
entitled “Quality and Business Excellence path to Saudi Vision 2030”. He said “An innovation is the implementation
of a new or significantly improved product (good or service), or process, a new
marketing method, or a new organizational method in business practices,
workplace organization or external relations.”
In his talk, there were four key
points as follows:
i.
Outlined Vision 2030 and showed
how support of innovation is a key factor of the objectives and initiatives of
Vision 2030.
ii.
Introduced innovation, presents its major types, show its correlation
with the competitiveness of nations, and trace its role in the four industrial
revolutions.
iii.
Focused on the role of governments and the private sector in spurring
innovation, and present models of different arrangements that countries have
pursued in this respect.
iv.
Shed light on the national innovation system in the Kingdom by outlining
its key components.
First Session – Quality and Business Excellence Path to Saudi Vision 2030
(Chaired by Dr. Saad bin Othman Al-Qasabi)
The first speaker was Dr. Robin
Mann (CEO of the Centre for Organizational Excellence Research, New Zealand)
and his presentation entitled “The Role of Business Excellence and Benchmarking
in Nation Building (to meet Saudi’s Vision 2030)”. He said “Organization / business excellence
is “excellence” in stakeholder-related performance results; plus excellence in
leadership, processes, people and customer focus.”
Then he briefed the business excellence
was assessed by proved frameworks such as Malcolm Baldrige National Quality
Award (MBNQA) and the EFQM Excellence Model.
Dr. Mann said benchmarking help you to improve through learning and
applying better practices. “Benchmarking
is learning from the experience of others.”
After that Dr. Robin Mann stated
the challenge to deliver Saudi’s 2030 vision and quoted Charles Darwin (1809)
that “It is not the strongest of the species that survives, nor the most
intelligent that survives. It is the one
that is the most adaptable to change.”
He compared with Singapore and UAE government excellence system.
It is time to learn from best
practices for 2030 vision. King Salman
Bin Abdulaziz Al Saud said “My first objective is for our country to be a
pioneering and a successful global model of excellence, on all fronts, and I
will work with you to achieve that”. For example, the objectives of the ranking
for global competitiveness set from 30 to the top 10; GDP through export in
non-oil set from 16% to 50% in 2030.
Finally, Dr. Robin Mann
introduced the national strategy of excellence a roadmap from “Awareness of Business
Excellence” to “Applying Business Excellence” and then achieved the “World-class”. The next steps to commit the vision 2030
were:
1. Assess your organization’s strengths and weaknesses based on
business excellence criteria
2. Allocate responsibility to leaders
3. Embed a benchmarking and learning culture
The second speaker was Eng. Husamadin
Al-Madani (Acting Director General, the National Center of Performance
Measurement) and his presentation named “The Impact of Measuring Performance
and Applying the System of Key Indicators in Enhancing the Quality of
Government Performance”. The national
center for performance measurement in public sector and its reports which aimed
to implement the comprehensive quality to achieve the Saudi vision 2030.
The third speaker was Eng Saud
AI Askar (Deputy of Saudi Standards, Metrology and Quality Governor) and his
presentation topic was “National Quality Infrastructure towards a Prosperous
Economy”. He introduced the national
infrastructure of quality and its contents.
Then he discussed the efforts and achievements of SASO which supported developing
the national quality infrastructure.
Finally, he highlighted the most important future plans of national
quality.
Q&A in the first session
During Singapore experience in
second session, other speakers (included me) were arranged to meet the Prince
Saud bin Nayef Al Saud in his office.
Mr. Tamis A. Alhammadi (General Director of SASO, Eastern Region) led us
to go to the prince office. I took a
photo with Tamis for memory.
The office is big and highly
security. No camera and mobile could
bring inside. We met the Prince Saud bin
Nayef Al Saud and he shared his vision and expectation on the conference and
learnt from international quality professionals for achieving the Saudi vision
2030.
Second Session – The Singapore Experience in Quality and Business
Excellence
(Chaired by Dr. Jamil bin Jar-Allah al-Baqawi)
Minda stayed here and took some
photos for Singapore friends.
Mr. GE Tan (Chairman, SQI) was
the first speaker in this session and his presentation topic named “The
Singapore Business Excellence Journey”. In
the beginning, he briefed the business excellence milestones in Singapore since
1994. The first Singapore Quality Award
(SQA) was launched at that time.
Mr. Tan shared that in 1994,
SPRING Singapore introduced the Business Excellence (BE) initiative to help
businesses strengthen their management practices and achieve sustainable
improvements in productivity and performance. Key to this initiative is the BE
framework, which is aligned with excellence frameworks adopted by the United
States Malcolm Baldrige National Quality Award, European Foundation for Quality
Management Excellence Award, Japan Quality Award and the Australian Business
Excellence Awards. After that he shared
some SQA winner’s stories.
Mr. Kitson Leonard Lee (Vice
Chairman, SQI) was the second speaker and he presented the topic was “Building
a Culture of Excellence: The Singapore Experience”. He
said “To survive and prosper in this century, it is imperative for us to
understand why values are important and why values-driven organizations are
successful. Thus, creating or building that culture of excellence determines
its success.”
Then Kitson compared two
companies’ culture and explained what makes a culture. The culture of an organization is the
reflection of the values, beliefs, and behaviors of the current leaders and the
institutional legacy of the values of past leaders that are embedded in the structures,
policies, systems, procedures and incentives of the group. Finally, Kitson quoted Mr. Lee Kuan Yew
(Founding Prime Minister, Singapore) statement as conclusion that “A leader
without the vision, to strive to improve things, is no good. Then you will just stay put, you won’t
progress.”
Mr. Kee Ann Chan (Vice-Chairman
– Education, SQI) was the third speaker and his presentation entitled “Lean
Transformation for Singapore Process Excellence”. In the beginning, Mr. Chan briefed lean
transformed organizations could create more value for the customer with fewer
resources. A value creation process had
minimum waste.
Then Mr. Chan introduced the 3
Tier Lean Management System to facilitate a daily problem-solving
environment. Tier 1 is Work Cell Level;
Tier 2 is Department Level; and Tier 3 is Company Level. After that he introduced the power of A3
Approach. Finally, Mr. Chan explained the Enterprise
Lean Management System and formed the Lean Culture in the organization.
Dr. Narinder Kaur (National
Library Board (NLB), Singapore) was the last speaker in this session and her
topic named “Singapore National Library Board – Quality & Excellence
Journey”. Firstly, she introduced their
vision, mission and shared values. Then
she briefed their Business Excellence Journey that achieved Singapore Quality
Award twice in 2004 and 2011, respectively.
They had challenged Innovation
Excellence Award in 2016 successfully. Then
Dr. Kaur explained their Innovation Framework.
In this framework, they managed innovation and minimized risk through
the following flow.
Concept -> Proof of Concept
(PoC) -> Prototype -> Pilot -> Roll-out -> Operation ->
Retirement
Q&A in the second session
Before the
third session, Mr. Mohammed Al-Qahtani
had Quality Dialogue.
Third Session – Future Trends of Quality
(Chaired by Prof. Mohamed Zairi)
In the beginning of third
session, a short video about Quality 4.0 was showed.
The first speaker in the third
session was Mr. Mike Turner (Managing Partner- Oakland Institute, UK) and his
topic named “Redefining Quality – accelerating change, reducing cost and
protecting reputation”. Firstly, Mr. Turner pointed out 6 key
challenges in delivering quality in the 21st Century world of
business and they were:
1. The Consumer Challenge
2. The Reputation Challenge
3. The Confidence Challenge
4. The Supply Chain Challenge
5. The Transformation Challenge
6. The Improvement Challenge
He then proposed the meaning of “Redefined
Quality” into 3 areas and they were “Accelerate Change”, “Reduce Cost” and “Protect
Reputation”. For accelerate change, he
suggested to use Oakland’s Agile Figure of 8 model for effective change. For reduce cost, using “Lean” removed the
non-value adding waste from a process, pathway or service. For protect reputation, it started with
understanding performance and risk.
After that he mentioned the new
quality professionals must be:
1. Agents for Change (Transforming processes, behavior and culture)
2. Guardians (Protecting the organization)
3. Leaders (Governance organization system’s efficiency and
effectiveness)
4. Professional (Code of conduct / CQI)
5. Progressive (Understanding dynamic environments)
6. Collaboration (Develop the culture of excellence & improvement)
7. Holistic (To advocate a broad process & customer &
stakeholder-centric view of the organization)
Finally, he introduced CQI
professional model to us.
The second speaker was Eng.
Mohammed Habeeb (A speaker from Sheikh Khalifa Government Excellence Program, The
United Arab Emirates) and his presentation was “Governmental Excellence System-
Efficiency of Government Work in Sustainability of Institutional Results and
Outputs”. He introduced to achieve UAE
vision by applying the mission statement aiming to reach excellent results of
the performance and human resources of the UAE public sector through the
application of an international excellence model and various and on-going
development initiatives enhancing the culture of innovation, loyalty and
excellence among all public employees.
The UAE Government Excellent
Model invited the top quality organizations in the world including ASQ, EOQ,
IAQ, ANQ, APQO, EFQM, etc.
Then Mr. Habeeb played a video
which recorded those quality professionals’ message about the Government
Excellent Program.
The last speaker was Dr.
Mohammed Nasseef (Assistant professor of quality and institutional excellence -
business department, King Abdulaziz University in Jeddah) and his topic named “Digital
Customer and Technology Transformation in the Saudi Vision 2030”. Firstly he briefed the digital world and then
he quoted Steve Jobs statement to show the important of customer
experience. The statement is “You’ve got
to start with the customer experience and work back toward the technology, not
the other way around.”
Then Dr. Mohammed Nasseef
suggested to focus “Digital Customer Experience & Expectations Management”
because 1 second delay in e-commerce transaction decreased customer
satisfaction by 16%. Five dimensions
were important and they were Convenience, Consistency, Relevance, Empowerment
and Agility. At the end, he concluded
that the company adapted digital transformation would be growth but it had risk
if business as usual.
Q&A in the third session
After that Dr. Saad bin Othman
Al-Kasabi (Governor of Saudi Standard, Metrology and Quality Organization
(SASO)) presented souvenir to guests and supporting organizations. The person in the photo is Dr. Eng. Mohamed
Abdelmoteleb Etman (Chairman of National Quality Institute, Arab Republic of Egypt,
Ministry of Trade & Industry)
We had dinner together and I took a photo with Dr. Etman for memory.
Reference:
The 6th National
Quality Conference (NQC) in Damman, Saudi Arabia - http://nqc.gov.sa/en/AboutUsPage.aspx
20171103:
Apply Visa to visit Saudi Arabia for Saudi National Quality Conference - https://qualityalchemist.blogspot.hk/2017/11/apply-visa-to-visit-saudi-arabia-for.html
20171127:
Pre-National Quality Conference 2017 Visit in Dammam, Saudi Arabia - https://qualityalchemist.blogspot.hk/2017/11/pre-national-quality-conference-2017.html
20171128:
The 6th National Quality Conference 2017 in Dammam, Saudi Arabia – Workshop - https://qualityalchemist.blogspot.hk/2017/11/the-6th-national-quality-conference.html
20171128:
The 6th National Quality Conference 2017 in Dammam, Saudi Arabia – Opening
Ceremony - https://qualityalchemist.blogspot.hk/2017/11/the-6th-national-quality-conference_28.html
20171129:
The 6th National Quality Conference 2017 in Dammam, Saudi Arabia – Day 1 - https://qualityalchemist.blogspot.hk/2017/11/the-6th-national-quality-conference_29.html
20171130:
The 6th National Quality Conference 2017 in Dammam, Saudi Arabia – Day 2 - https://qualityalchemist.blogspot.hk/2017/11/the-6th-national-quality-conference_30.html
20171130:
Post-National Quality Conference 2017 Dinner & Visit in Dammam, Saudi
Arabia - https://qualityalchemist.blogspot.hk/2017/11/post-national-quality-conference-2017.html
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