The second day of ANQ Congress 2017 was held on 21 Sep 2016. Morning session was parallel sessions. Minda and I took a photo in the main entry.
Then we
took a photo with NQPCN President and executive members in front of the banner.
Technical Session – IV (Parallel Session IV)
I
attended the Quality Management System (QMS) session.
The
first speaker was Mr. Trinh Manh Dung (Nong SiNH Co. Ltd) (Coauthor with Dr.
Ngo Van Nhon) and his presentation topic entitled “The Operating System for
Quality Management – Part I. The Impact of Industry 4.0 Revlution to QMS
Practice in Vietnam”. He said the industry 4.0 revolution had created new level
development that allowed high-quality production carried out on a small size
business. He said there was 96% company
belongs to Private Micro & Small Enterprises.
Then he
introduced five supporting elements to Industry 4.0 revolution and they were
HiTech, Global, SME, Great Creative Thinking and QMS. He said Creative Thinking
and QMS emerged as an important factor. (Value = Quality x Quantity)
After that Mr. Trinh Manh Dung introduced the logo of IMS-vieTrust and said that “No ambition to create a good reputation for the whole Vietnam, just hoping to gather the righteous entrepreneurs, vieTrust desires to establish a quality symbol, creating trust among Vietnamese and international friends.” The content of IMS-vieTrus 8.5 was mentioned. (Level of staff = EQ x IQ)
Finally,
he concluded IMS-vieTrus 8.5 with 6 steps below:
1. Distinction of right and wrong
2. Distinction of good and bad
3. Face to truth
4. Honey bee concept strategy
5. Self-discipline
6. Self-improvement
During Q&A,
Mr. Peter Fung discussed with Mr. Trinh Manh Dung about SME for Industry 4.0.
The
second speaker was Dr. Akira Ogawa (Business Administration, Mejiro University)
and his topic named “Optimization of Processing from Quality Management Point of
View”. He discussed the special process by wet chemical etching in
semiconductor device fabrication line and mechanical process by ultrasonic
grinding in the machine line. DOE was employed in one of cases.
Then Dr.
Ogawa described the different between Traditional Engineering and Reverse
Engineering flow. He concluded that his
optimization method was a good example of reverse engineering and that
demonstrated the importance of innovation.
The
third speaker was Mr. Rakesh Kr. Jha (Nepal Research Foundation Pvt Ltd.) and
his presentation title was “Laboratory Accreditation in relation to Quality,
Cost and Time of Testing”. In the beginning,
he introduced the definition of quality and said “Quality creates Value. No
Quality, No Value.”
After
that he briefed the international recognition through ISO/IEC 17025
accreditation and there were only four laboratories accredited in Nepal. Finally, Mr. Jha pointed out four major
hurdles for the accreditation of testing labs in Nepal and they were lack of
awareness, accredited calibration laboratories, CRM producer and PT
provider. He also showed his
laboratories facilities to us in the following diagram.
The
fourth speaker was Ms. Srijana Pant (Mewar University, Rajasthan, India) and
her research topic named “Development of Insurance and Economic
Growth-Theoretical Analysis”. She would
like to do the theoretical and empirical analysis the relationship between
insurance and economic growth.
Then she
mentioned the conceptual framework of her study in the Insurance companies in
Nepal. She concluded that there existed
relationship between insurance development and economic growth but the degree
of relationship was country specific.
The last
speaker of this session was Ms. Xin Sun (CAQ) and her presentation topic named “QM
Status of Chinese Manufacturing Enterprises: Based on Surveys”. CAQ QM survey had been done in 2009, 2013,
2015 and 2017 for different industries.
The survey processes were “Questionnaire design/revise”, “Sampling plan”,
“Data collection” and “Data analysis”.
The questionnaire
design separated into six parts which were “Leadership”, “HR & Equipment
Support”, “R&D”, “Manufacturing Process”, “Measurement Analysis and Improvement”
and “Customer Service”. It formed a QM
maturity model.
Score
results showed that the larger gaps in “R&D” and “Manufacturing Process”
between equipment and non-equipment manufacturing industry. Overall, the first
pass yield (FPY) and China automotive customer satisfaction index (CACSI) were
found increasing; as well as Total quality loss rate was decreasing.
Ms. Sun
shared the implication of survey that the weaknesses of enterprises level
needed to improve and enhanced professional service; as well as governance the
quality policies. After the
presentation, we took a photo with session chair Mr. A.M.M. Khairul Bashar
(Management Specialist, Director, Centre for Management Development,
Bangladesh).
At the
end, we took a group photo with CAQ.
(Left: Ms.
Wang Lilin (王麗林), Ms. Duan Yihong (段一泓) (Deputy Secretary General, Professor of Engineering), Ms. Xin Sun, I,
Minda and Ms. Zhang Yi (張毅) (Center for Quality and Brand Development & Promotion “Quality”
Magazine))
During
the tea break, we went to the poster area and met Dr. Ngo Van Nhon. We took a
photo for memory.
We also
took a photo with the poster author Mr. Liu Xiaosong in NPIC, China.
Photo
with Ms. Chen (Deputy Secretary General, The Quantity Association Of Hainan
Province - QAHN) (海南省質量協會副秘書長陳燕)
I also
met Mr. Hiroe Tsubaki (President of the National Statistics Center) and his
colleague Ms.Yuko Nishio (Assistant Director, Population Census Data Processing
Division, NSC) took a photo for us.
Before
the finish of tea break, I took a photo with Mr. Mr. Yukihiro Ando (TQM
Consultant, Japanese Society for Quality Control) in front of his poster.
Plenary Session 3
The
first key speaker in day 2 was Mr. N. Ramanathan (Independent Counsellorin
Quality-based management & Adviser (TQM), SRF Limited) and his presentation
topic entitled “Battles over Paradigms”.
Mr. N. Ramanathan said “A Paradigm is the patterns or mental models that
we work with. And it is the foundation for a system of beliefs.”
Then he
explained it using four examples and they were “PowerPoint versus Gemba”, “Utilizing
Trucks”, “Pushing Parts Stocks Down” and “Buying Modern Machinery”. In last example, the transformation journey
of TQM was mentioned and Mr. Ramanathan believed that TQM produced only operational
excellence.
Finally,
he compared some people paradigms and management paradigms with and without TQM
practice. For People paradigms in TQM,
they were intrinsic motivation through respect and responsibility, as well as
teamwork.
For
management paradigms in TQM, they were purpose orientation followed PDCA,
challenging and persuasive targets because of confidence on improvement
methodologies.
The
second key speaker was Prof. Dinesh P. Chapagain (Founder President and Advisor
of Network for Quality, Productivity and Competitiveness Nepal (NQPCN)) and his
presentation title was “Developing Quality Culture through Students’ Quality
Circles”. In the beginning, Prof.
Chapagain led primary school student to form the topic name “SQC IN NEPAL”.
Prof. Chapagain
believed to create a quality culture that needed nurturing people in the
society with quality mindset. It was a
long term strategic educational directions.
Therefore, he started the Student Quality Circles (SQC) to develop a
mass of Total Quality Person (TQP) having GOOD and SMART characters to build up
Quality Culture since 2005.
Then he
compared the particulars of Quality Circle among Japan (QCC), India (SQCC) and
Nepal (SQC). In Nepal, SQC is a small
group of students of the same class to identify their own problems at schools
and home, analyze them with scientific and specified SQC tools and solve it
themselves. Prof. Chapagain believed
this quality culture would work for sustainable prosperity in the world.
I
brought Prof. Dinesh P. Chapagain’s book for study and got his signature for
memory.
The
third key speaker was Prof. Sung Hyun Park (President and Professor, Social
Responsibility and Management Quality Institute of Korea) and his topic named “The
4th Industrial Revolution and Its Impact on Quality, Quality
Management and Quality Professionals”.
Firstly, he briefed three big waves in Human Civilization that the first
wave was agricultural revolution (8000 B.C.) and the second wave was industrial
revolution (End of 18th Century), as well as, the third wave was
information revolution (mid of 20th Century).
Then
Prof. Park mentioned the 4th wave in the future that related to
knowledge and intelligence revolution including AI, Big Data and IoT, etc. He also stated the major impacts of the 4th
industrial revolution as follows:
i)
Big change in the future of jobs
ii)
The way of teaching will be changed.
iii)
The way of competition will be changed
iv)
Manufacturing innovation will change the pattern of manufacturing and
globalization in industry
v)
Emergence of Phono Sapiens. (It
is most interested slide to show that Phono Sapiens changed the way of
business, marketing, quality management and the way of living.)
vi)
Danger of Science and Technology without humanity
After that he discussed the concept of quality and quality management was being changed. For quality concept, it would be broaden to the quality of personalized service. Quality of connectivity and software became important. Data quality became critical. Moreover, design quality became more and more important (e.g. Design Thinking). For quality management, Prof. Park said the quality goal changed from QC to QA to QM and then to Quality Responsibility (QR). Finally, he purposed multi-way flow of quality management in the 4th Industrial Revolution. Moreover, he suggested that quality experts should be data scientists!
The
Asian Quality Award Ceremony was performed.
The award named ANQ Recognition for Excellence in Quality Practice
(ARE-QP) and awardees were showed as follows:
Surgut
District Clinical Hospital, Russia.
Standard
& Quality Agency, Russia
Institute for Quality Assessment and Development, Vietnam
Shandong
Lingong Construction Machinery Co., Ltd., China
Beijing
Electric Vehicle Co., Ltd., China
Before
lunch break, Hong Kong Society for Quality took a group photo in front of the
banner.
After
lunch, Prof. Azat Abdrakhmanov (President, ANQ), Dr. Ngo Van Nhon (Deputy
Director, Ministry of Industry and Trade) and I (Chairman, HKSQ) were invited
by Prof. Dinesh P. Chapagain to grace the informal sharing meeting on “Students’
Quality Circles (SQC)” in the rose garden. Prof. Chapagain told us the five
roses together was the garden!
(Left:
Dr. Ngo Van Nhon, Mr. A.M.M. Khairul Bashar, Prof. Dinesh P. Chapagain, Prof.
Azat Abdrakhmanov, Mr. Nirajan Adhikari (Principal, Bhaktapur NIST School,
Lokanthali, Bhaktapur, Nepal), I and Mr. Ravi Bhattarai (Consultant, IC, ERP
& QMS, MyFarm)
During
this time, Minda joined Quality Assurance session. The second speaker in QA session was Ms. Wu
Mengyu and her topic named “A battle for saving lives”. Firstly, she introduced
ancient fabricating of E Jiao which was Colla Corii Asini or Donkey-Hide
Gelatin. Since E Jiao could enrich the
blood and prolong life, it was very popular among emperors and nobles.
They
found that Compound E Jiao Sirup-Chinese traditional blood-enriching medicine
product with extraordinary therapeutic effect during the Dengue fever outbreak
in Indonesia in 2006. Ms. Wu Mengyu’s company would like to transform this Classical
and Chinese product into Modern and Global product.
Technical Session – V (Parallel Session V)
After
the SQC meeting, I joined the Human Resource Management session.
The
fourth speaker in that session was Prof. Youn Sung Kim (Professor, Inha
University, Korea) and his presentation named “What are the new dimensions of
Quality in the 4th Industrial Revolution Era?” He said the 4th Industrial
Revolution and Quality requested to achieve a shorter time to market without
sacrificing quality.
Prof.
Kim quoted Ms. Eva Diedrichs (Managing Director, IMP3PRO, European
Innovation Management Academy, EWIV) statement “The fourth industrial
revolution is characterized by a fusion of technologies that is blurring the
lines between the physical, digital and biological spheres”. The key prerequisite were (a) Create
awareness of innovation, (b) Educate in innovation management, (c) identy
orgnaizations’ improvement in innovation and (d) take action to gain in
agility. Finally, Prof. Kim mentioned
the 8 dimensions of quality from David A. Garvin and 5 Service quality
dimensions from Zeithaml, Parasuraman and Berry.
The last
speaker in this session was Ms. Su-Jin Park and her topic entitled “A Trend
Analysis of Global Standards for the Era of 4th Industrial Revolution”. In the beginning, she mentioned Standard and
Quality that “Standards provide consumers with a safe socio-economic
environment and trust.” Then she quoted Klaus Schwab that “One of the features
of the Fourth Industrial Revolution is that it doesn’t change what we are
doing, but it changes us.”
Then she
also stated the trend of national standard strategy such that leading countries
in the4th industry are promoting a platform preemptive strategy by
standardization in newly arriving environments using their own
characteristics. In her research, she
modified the business model canvas into National Standardization (N-STD) Model
Canvas and then used it to analyze Germany, USA and Japan strategies on the 4th
industrial revolution.
Plenary Session 4
The
keynote speaker on closing of congress was Mr. Shinichi Sasaki (Advisor and
Senior Technical Executive, Toyota Motor Corporation) and his presentation
entitled “The Progress of TOYOTA Quality – History & activity background to
be recognized as today’s TOYOTA Quality”.
In the beginning, Mr. Sasaki introduced the background of TOYOTA and its
products and services. He mentioned the necessity of a hydrogen-based society
because hydrogen emits no CO2 during consumption (H2 + 1/2 O2 → H2O).
Then he
introduced the principles of “Toyota Quality” that Customer First and Quality
First. And he briefed the origin of “Ji
Kotei-Kanketsu” (JKK) that indicated “Building Quality in process”. In the 3rd
Quality month, a brochure named “Create the quality inside the process” and had
been published since 1962. Then they challenged to the Deming prize in
1965.
Mr. Sasaki explained the implementation of JKK using greengrocery proprietor as example. He concluded his experience in UK plant as “Essential element that enabled the UK plant to bounce back was to turn work itself into rewarding experience”.
Finally, Mr. Sasaki mentioned the key points to implement JKK that the first key point was to break down each process into manageable “Work Elements” and the second key point was all member’s practice with ownership. Operators were able to proud of the assigned tasks with a sense of enjoyment so as to achieve “Build-in Quality with Ownership”.
IAQ Panel Discussion – “Quality Culture for
Sustainable Prosperity”
Acn. N.
Ramanathan was the moderator.
(Left:
Dr. Charles A. Liedtke (Strategic Improvement Systems), Mr. Anil Sachdev
(President, TQM International Pvt. Ltd.), Acn. N. Ramanathan (Independent
Counsellor in Quality-based management & Adviser (TQM), SRF Limited) and
Dr. KS Chin (Asso. Professor, SEEM Dept., City University of Hong Kong))
Firstly,
Acn. N. Ramanathan gave the introductory remarks. He reviewed the contribution of quality management
that re-builting Japan after the World War II.
In 1980s, it pull US business from the brink through quality and saved
lives in healthcare. In 1990s, India
recovery through TQM from abruptly liberalized imports and overseas
investment.
Then he
mentioned some crises included “Bio-extinction”, “Climate warming”, “Lifestyle
disesases”, “Pollution of air, land and water bodies” and “Resource scarcity for
the future”. Finally, he pointed out 16
new challenges in a changing world.
Dr. KS
Chin was the second speaker in the panel to discuss the topic “Quality Culture
for Corporate Sustainability”. He said that “Quality is not only a matter of
profit or economic growth but, more important, of environmental protection or
preserving resources reserve.” Thus,
quality could optimize the resources and sustain the Planet and prosperity.
Then Dr.
Chin explained that culture is the way you think, act and interact. He also quoted his previous work on TQM
implementation framework that the Culture Change was in the heard of TQM
Model. Dr. Chin said “Leadership
emphasis on quality values and norms – long term commitment to cultivate”. He added combining different factors with
different sustainability measures into their strategic decision makings.
Lastly,
Dr. Chin used Hong Kong Science and Technology Park (HKSTP) as an example to
briefed our ISO Management Systems (IMS + ISO 17025 & ISO 27001 & ISO
50001) and Our Sustainability Management team structure included Quality, Health
and Safety, as well as, Environment.
Mr. Anil
Sachdev was the third one to share his view on Quality Culture. He quoted Mr. Fujio Cho (Former Chairman of
Toyota) that “we also want to respect their humanity, what it is that makes us
human, which is our ability to think and feel.”
He
concluded that quality culture could provide better products and services with
lower waste. Improvement of quality culture can help sustainability of the
industry and the planet.
The last speaker was Dr. Charles A. Liedtke and his sharing named “The Use of Big Data for Prosperity and Sustainability”. Firstly, he mentioned some current challenges such as disease outbreaks and economic downturns, etc. Then he described the definition of big data with “Four V” framework and they were Volume, Variety, Velocity and Veracity.
Then he
explained the features from Zero Data to Small Data to Medium Data and then to
Big Data. There were three benefits of Big
Data that (a) New insights can be obtained; (b) More complex theories can be
tested; and (c) Unique perspectives can be considered. However, there also had some pitfalls such as
“Risk of making poor decisions quickly”, “Invasion of privacy”, “Unethical use
of personal data”, “Data-based discrimination”, “Hacking” and “Cyberterrorism”.
I asked Dr. Charles a question that how we make decision under Zero Data or Small Data. He replied that it needed root cause analysis.
After the IAQ Panel Discussion, I took a photo with Dr. Charles A. Liedtke for memory.
In Closing Ceremony,
Mr. Janardan Ghimire
(President, NQPCN) presented the Best Paper & Poster Awards and Mr. Too Meng Ken (Lecturer, SQI)
was one of Best Paper awardees.
Finally,
Prof. Azat
Abdrakhmanov (President, ANQ) gave closing speech and invited all of us to
attend ANQ Congress 2018 in NARXOZ University in Almaty, Kazakhstan.
I
recorded Prof. Azat's introduction video of Kazakhstan.
At the
end, all ANQ Members representatives took a group photo for memory. After that we
joined gala dinner.
Reference:
Asian Network for Quality (ANQ) - http://www.anforq.org/
20170918:
ANQ-CEC Meeting 2017 in Nepal - https://qualityalchemist.blogspot.hk/2017/09/anq-cec-meeting-2017-in-nepal.html
20160920:
ANQ Congress 2017 Kathmandu, Nepal – Day 1 - https://qualityalchemist.blogspot.hk/2017/09/anq-congress-2017-kathmandu-nepal-day-1_20.html
20160921:
ANQ Congress 2017 Kathmandu,
Nepal – Day 2 -
https://qualityalchemist.blogspot.hk/2017/09/anq-congress-2017-kathmandu-nepal-day-2.html
20160921:
ANQ Congress 2017 Kathmandu, Nepal – Gala
Dinner - https://qualityalchemist.blogspot.hk/2017/09/anq-congress-2017-kathmandu-nepal-gala.html
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