Quality Alchemist (品質煉金術師): Performance Management and Advanced Coaching Workshop

2016年4月19日星期二

Performance Management and Advanced Coaching Workshop

LMI academy was invited again to provide a Performance Management and Advanced Coaching Skills Workshop on 19 April 2016. I was one of participants and would like to summarize what we learnt from the workshop. Mr. Dick Yip (Principal Consultant, LMI) was our trainer. He had provided two innovation training to us in 2015.

In the beginning, he briefed the components of Advanced Coaching Skill which included Performance Management Cycle (Goal Setting → Review → Appraisal → Follow-up) and Process & Skill Sets (Opening, Self-Appraisal, Feedback (and Coaching) and Action Planning).

Then Mr. Dick Yip told us the definition of “Coaching” that is a structured approach to facilitate skill development of another person. It was like a bus to take a passenger from one place to another. After than Mr. Yip briefed the roles and responsibilities of Coacher that he would facilitate exploration and consolidate learning; observe, listen and question to raise the coachee’s self-awareness; and suspend judgment and inclination to give direction to enables the learner to set their own goals, to identify actions that they were committed to, and to assess their own progress; as well as encourage the learner to develop personal responsibility and accountability and to continually improve their performance.

Mr. Dick Yip led us to discuss different concepts on coaching and we separated into different answers and explained why we selected.

After that Mr. Yip explained the Process and Skill Set through the cycle (Opening, Self-Appraisal, Feedback (and Coaching) and Action Planning). And he introduced the root cause finding technique named TRAP (Trouble, Result, Alternative and Payoff).

I was invited to be one actor in the role play to handle with trouble staff.

We used TRAP and then Mr. Yip using the following table explained Dos and Don’ts in each step.

Finally, Mr. Yip summarized the coaching process from Root Cause Analysis to Idea Generation. For Root Cause Analysis, some common tools were discussed such as 5W1H, 5 WHY, etc. For Idea Generation, he introduced + - 1 0 to us that means Do more (+), Do less (-), Start (1) and Stop (0).

Another Root Cause Analysis was from three elements that were Attitude (Heart), Skills (Body) and Knowledge (Brain).

At the end, Mr. Yip quoted Winston Churchill (Nobel Prize for Literature Winner (1874-1965) statement that “I am always ready to learn although I do not always like being taught.” He concluded the basic techniques were “Always talk less than your subordinate” and “Let subordinate to speak first”. We should enhance our soft skills on Active Listening and Questioning as following table.