A seminar named “Evolving
Construction Quality Management in Practice” was co-organized Hong Kong Society
for Quality (HKSQ) and SEEM Dept., CityU on 26th April 2019. The construction industry has been criticized
for poor quality in the recent incidents and scandals in railway projects.
Defective works, poor workmanship, mistakes and human errors are critical
construction quality problems that can definitely lead to a project failure. This
seminar aimed to explain the principles and practices of construction quality
management and to discuss the hints on evolving construction quality in
projects. Some applications for using inspection tracking processes and digital
checklist inspections for improving work quality & productivity would be
demonstrated. In the beginning, I
introduced two speakers to participants.
Dr. Sammy Wan is also HKSQ members who supported and joined ANQ with us
for many years. Mr. Stephen Au brought
IT into traditional construction industry for enhancing quality practice.
Dr. Sammy Wan (Head of Quality, Safety
and Environment of ATAL Engineering Group; Past President, IISE-HK Chapter) was
the first speaker and his topic entitled “Evolving Construction Quality
Management in Practice”. In the
beginning, he reviewed construction industry with low efficiency compared to
other industries such as agriculture, manufacturing, wholesale and retail, etc.
(The Economist) Financial returns for contractors are often relatively low and
volatile.
In Dr. Wan’s research (Wan, 2010),
he revealed that ‘poor coordination of processes/trades’ and ‘design
changes/error’ were critical causes. Then he introduced Quality Thinking in
Construction. He explained conventional
project fails because of schedule to push for work, change in design frequently,
miscommunication between main contractor and sub-contractor, etc.
And then Dr. Wan explained the
dynamic analysis on project failure that come from schedule pressure, hidden
upstream problem and poor downstream work quality. ‘Fire-fighting’ attitude increased workloads
by employing incompetent and inexperience multi-layered workers with less
familiarity with project to maintain milestones. Moreover, management may try to avoid rework
on problematic tasks by modifying design and specification.