The Institution of Engineering and Technology (IET)
organized a webinar named “Digitalization and Quality Management” on 28th
Nov 2020. Hong Kong Society for Quality (HKSQ) was one of supporting organizations. Dr. Albert Tsang and I were honor to be invited
as guest speakers in this event. We took a group photo for memory.
(Left: Dr. Carman Lee (Asso. Professor, ISE,
PolyU), Dr. Albert Tsang, Dr. Lotto Lai, Mr. John Chow (Managing Director,
Fortune Industrial Products Ltd.) and Dr. Vincent Fung)
Then I took a photo with Dr. Tsang in front of the
webinar screen.
Photo with friends
I also gave my new
book named “Logic of Innovation: Extenics” to Dr. Carman Lee and Mr. John Chow.
Before the webinar,
Dr. Carman gave souvenir to Dr. Albert Tang.
And then presented
souvenir to me.
Dr. Albert Tsang (Former Principal Lecturer, ISE, PolyU)
was the first speaker and his topic was “Digitalization and Quality Management”. In the beginning, he explained the different
between Digitization and Digitalization.
The former term mean without changing content but only move into digital
environment. The Digitalization was digital transformation using digital
technologies to change business model.
Then Dr. Tsang briefed some enabling technologies
of digitalization including IoT, Connectivity, Cloud Computing, Big Data and
Data Science. And then Dr. Tsang
introduced the level of digitalization and its initiative in different post on
the x-axis from focus on creating internal efficiency to creating customer
value and the y-axis from exploiting available digital solutions to exploring
new digital solutions. Some quality management
challenges were discussed.
After that he mentioned a new technology development
such as digital twin and using aircraft engine as example. Dr. Tsang then introduced from business problems
to data mining tasks as follows: Classification and class probability
estimation, Regression, Similarity matching, Clustering, Co-occurrence grouping,
Profiling … etc.
Finally, Dr. Tsang discussed big data analytics
process using six sigma DMAIC. Lastly,
he mentioned quality professionals’ roles (QP) in data science projects to the
business that one of major contributions of QP was to develop and implement of
data-driven decision making.
I was the second speaker and my presentation topic
named “Digital Quality Innovation: How to be Quality 4.0 Professional”. My presentation included four parts and they
were Introduction of Innovation & Quality, Digitalization, Industry 4.0 and
Quality 4.0 professional model.
Firstly, I explained the definition of innovation and
identified quality innovation indicated that quality is set and innovation is
subset and their common factor is improvement.
Then I introduced the development of quality and innovation tools under
four industrial revolutions.
Then I introduced the digitalization especially in digital
disruption that the one who defeats you at this stage is not necessarily an
opponent, but a passerby. That’s why we
needed digital transformation.
After that I employed Fraunhofer’s Smart i4.0
Navigator (i4.0 model) to explain how to implement industry 4.0 through four of
enablers. Some examples were discussed
such as Smart Certification.
Finally, I quoted Dr. Jim Duarte (Academician, IAQ) about seven newer tools for Quality 4.0 (Q4.0) that most tools were AI and statistics related tools. It is not easy for quality professional who without strong statistics training to learn.
Lastly, I proposed Certified Quality 4.0
Professional Model for discussion. There
were separated into management system level, management tools level, culture
level, advanced technology, industry 4.0 and then to quality 4.0. I concluded that Quality 4.0 is to integrate
Data Science into Quality and Industry 4.0 Culture at the end.
Q&A
session
One of online participants asked how to obtain the
certified Q4.0 professional. I said that
HKSQ would be developed the body of knowledge (BoK) in coming year. However, we
haven’t international recognized standard BoK now. ASQ was one of leaders in the world to
perform Quality 4.0 Summit in 2019 and 2020, respectively. We wished the global
alignment of Q4.0 would be created in near future.
Reference:
IET - https://www.theiet.org/
HKSQ - http://www.hksq.org/
Related
seminar:
20190927: HKSQ AGM Seminar on Industry 4.0 in Quality Management - https://qualityalchemist.blogspot.com/2019/09/hksq-agm-seminar-on-industry-40-in.html
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