2016年5月28日星期六

Dr Sun (MATRIZ) visit to the Science Park Laboratories

I was honor to invite Dr. Yongwei Sun (VP for Industrial Relations & Level 4 Certified, MATRIZ; China Coordinator of MATRIZ and Expert Member of China Council for Promoting Six Sigma, China Association for Quality)  to visit Hong Kong Science Park and its laboratories.  We had lunch in Happiness Restaurant first and Dr. Sun gave me his book named “TRIZ: the key to open the door of innovation”.  


After lunch, Dr. Sun visited our Reliability Laboratory, Wireless Communications Test Laboratory, Material Analysis Laboratory and Probe and Test Development Centre. We took a photo in front of Reliability Laboratory.


Then we went outside and took a photo in front of Golden Egg. 


Final, we met Mr. David Kwan who was exco member of Institute of Systematic Innovation, HK (ISIHK).  Recently, Mr. Kwan would work in Shenzhen monthly.  We had many opportunity to cooperation in innovation using TRIZ.


Reference:
Institute of Systematic Innovation, HK - http://www.isi.org.hk/
The International TRIZ Association - http://matriz.org/



2016年5月26日星期四

CityUES Seminar on “Our Relationship with the One Belt, One Road Initiative”

CityU Eminence Society (CityUES) sponsored a seminar named “Our relationship with the One Belt, One Road Initiative” (「一帶一路如何與你息息相關」) in the Eminence Galaxy Alumni Function Room on 26th May 2016.  CityU Eminence Society (CES) has established on 31 Dec 2010. Our mission is “To unite senior alumni to proactively contribute their resources, expertise and networks to help advance the University and serve the community”. Before the seminar, I took a photo with Dr. Wilson Chan Fung-Cheung (Advisor and Founding Member, CES) and Mr Chan Yung Brave (Vice-Chairman, CES; Chairman, New Territories Association of Societies) for memory.


Before the seminar, Mr Chan Yung Brave introduced CityU Eminence Society and invited senior management alumni to participate the society.  


In the beginning, Dr. Wilson Chan Fung-Cheung introduced his financial background and establishing the BRGDA「一帶一路國際發聯盟」. He briefed today’s talk in four key topics below.
i)                    Internationalization of RMB and One Belt One Road (OBOR) 
(人民幣國際化及一帶一路概況)
ii)                  Internationalization and the Silk Road with me – case study 
(國際化及絲路與我相關的個案)
iii)                Risks and Opportunities of Internationalization and Silk Road 
(國際化及絲路風險衍生的機遇)
iv)                Explore the times to be hero 
(千載難逢時勢做英雄年代探討)


Then he mentioned the Thirteen Five Plan (十三五規劃) with 5 elements and they were Innovation, Coordination, Green, Open and Share.

Dr. Wilson Chan demonstrated the video from Chinese Academy of Governance (國家行政學院) to introduce OBOR. It focused on 5 policies communication included Culture, Technology, Medical, Education and Travel.


And then Dr. Chan explained why China is a big country but not a strong country because China hasn’t the power of rules setting and been treated unfairly.  


The following diagram summarized the OBOR countries and regions.


After that Dr. Chan explained what role Hong Kong to be played such as the 1st RMB Offshore Centre, investment, job, study, leisure, political, religion and knowledge, etc. In the Thirteen Five Plan, one of missions is deepen cooperation with HK, Macao and Taiwan which help to build the Guangdong-HK-Macao Big Bay Area (粵港澳大灣區生態圈).


Finally, Dr. Chan briefed the summary of OBOR Initiative in one slide included:
i)                    Systematic Project,
ii)                  Core areas / Circles,
iii)                Communities,
iv)                Beliefs,
v)                  Cooperative Priorities,
so as to create People-to-People bond.


At the end, he explained the analysis of OBOR infrastructure to us.


Q&A session


Reference:
CityU Eminence Society - www.cityues.org
CityU EngD Society - http://www.engd.org/home.aspx
20150907: CityUES Seminar on “The Rise of China, One Belt and One Road, the China Dream”- http://qualityalchemist.blogspot.hk/2015/09/cityues-seminar-on-rise-of-china-one.html


2016年5月24日星期二

HKSTP Seminar on Successful WeChat Marketing

HKSTP organized a seminar named “Successful WeChat Marketing – Elementary and Advanced” on 17 & 24 May 2016.  This seminar aims to introduce the marketing strategies of using one of the most popular social media, WeChat with 697 million active users in the end of 2015.  Since I was not in Hong Kong during the elementary seminar, I would like to summarize the advanced seminar below.  


The speaker was Mr. Dary Choy (Marketing Director, WisdomBoom) who is the China partner of joe pine, the author of the experience economy ; one of the founders of a WeChat-based online university.  In the beginning, he quoted Steve Jobs statement that “You’ve got to start with the customer experience and work back toward the technology – not the other way around.”


Then Mr. Dary Choy briefed the Experience Journey and introduced CJM (stands for Customer Journey Mapping) in which they focused on touch points in each step called “First Moment of True (FMOT)”.


However, he told us there was different in Digital world that was “Zero Moment of True (ZMOT)”.  Their touch points are invisible such as using google search engine.  


Mr. Dary Choy also told us to ask three questions if used WeChat based on China digital strategy, Setup and Business generation.  In Setup, OA is Official Account.  Content is King but Telling Story is God!  In Business generation, BAU is Business As Usually.  Pulse could be “New Product Launch” and Metrics such as “no. of Like”.  


Then he demonstrated some example of WeChat official accounts.


The characteristics of Service Account and Subscription Account were discussed in the following table.


Finally, Mr. Dary Choy discussed case studies in Hong Kong, China and Overseas.  He alerted us how to select Key Opinion Leader (KOL) for promoting your product.  If you asked him what WeChat is, his answer was mobile OS.


Reference:



2016年5月22日星期日

The meeting with Prof. Cai Wen for promoting the Extenics (可拓學) to Hong Kong

Dr. Aaron Tong and I met Prof. Can Wen (The Director of International Academy of Extenics (HK), The National Distinguished Experts of China) for promoting the Extenics (可拓學) to Hong Kong.  The Innovation Alliance of the Extenics was planning to develop a “Train the Trainer” course with certification program in Shenzhen in 2016.  We would like to arrange the same course in Hong Kong as well. 


In Hong Kong, we would cooperate with International Extenics Research Institute Limited (國際可拓學研究院有限公司) which established by Prof. Can Wen in 2014.  The base will set at Dr. Aaron Tong’s company (TQM Consultants Company Limited).


Then we had lunch with Prof. Cai Wen and continued the discussion.  I knew how difficulty to develop a new academic subject by Prof. Cai in the past 30 years.  


Reference:
Guangdong University of Technology (廣東工業大學) - http://www.gdut.edu.cn/
Research Institute of Extenics and Innovation Methods, GDUT (廣東工業大學可拓學與創新方法研究所) - http://web.gdut.edu.cn/~extenics/hyanjiusuo.htm
20160507: The meeting for establishing the Innovation Alliance of the Extenics and its application and promotion - http://qualityalchemist.blogspot.hk/2016/05/the-meeting-for-establishing-innovation.html
20160506: Visit to the Institute of Extenics and Innovation Methods and HKQAA Guangzhou office - http://qualityalchemist.blogspot.hk/2016/05/visit-to-institute-of-extenics-and.html
20160416: Patent Analysis and Corporate Development Series 2016 - Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/04/patent-analysis-and-corporate.html
20160229: HKCIE Seminar on Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/02/hkcie-seminar-on-extenics.html



2016年5月18日星期三

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 3

In 2016, there is the 70th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”.  I would like to share the summary of the conference – Day 3 below. First, we took a photo with ASQ friend in front of national flags. (Left: Mr. Richard YC Feng (Quality Management in Automotive Industry), Mr. Denis Devos, Dr. Albert Tsang, I and Minda)


In this morning session, I attended Mr. David Foster (Director, QM, IO Property & Land Management Service, CBRE) and his presentation named “A Case Study of Innovation and Quality Management in Facility Management”.  He would like to share how established Quality Management approaches were used to leverage Innovation.  


Firstly, Mr. David Foster briefed their High Level Plan for Program Development and Deployment.  The key aspects of program included “Objectives”, “Develop and Deployment Internally”, “Utilize Existing and Proven Approaches”, “Develop a Functional Definition of Innovation” and “Named the Innovation Team Program (ITP))


High Level Program (HLP) Project Innovation Scale defined as follows:
Level 4 – “Net new” to Industry / Market -> High probability of adoption outside of the account (breakthrough)
Level 3– “Net new” with our account and with CBRE (industry benchmark)
Level 2 – “Net new” to Account but not to CBRE (best practice program)
Level 1– Basic Improvement to Current Process (traditional Continual Improvement)

The diagram showed the ITP focus areas among Level 1 to Level 4 and from Stepwise to Breakthrough.


After that I participate another Innovation talk by Mr. Peter Merrill and his topic entitled “Self Managed Team build an Innovation Culture”.  Mr. Peter Merrill discussed how to build Creativity, Self Managed Team and Structure that supported Innovation.


Mr. Peter Merrill quoted the World Economic Forum (WEF) top ten skills for future jobs and found that the Quality Control would be disappear of top ten in 2020 but the creativity skill from No.10 upto No. 3.  He said Creativity Behaviour included Exploration, Collaboration and Experimentation. From IBM CEO survey, the most people who provided new idea were Employees (41%), Business Partners (37%) and Customers (35%).


Then Mr. Peter Merrill introduced four types of Innovation people and they were Creator, Connector, Developer and Doer.  He said the ideal unit was 250 people.  Communication problem would happen if over 300 people.  Each team leader led 6 people for 3 layer that would be upto 259 people.


Finally, Mr. Peter Merrill shared the innovation secret which was Culture. The team must understand why the leader made the decision.  He said everyone being creative if and only if had fun but not order.  


In the closing session, team competition results were announced.  Shanghai JABIL got the first running up. 


The last keynote speaker was Mr. Josh Linkner (Entrepreneur, Keynote Speaker, and Author) and his presentation topic entitled “Harnessing Innovation – Fresh Approaches to Growth, Creativity and Transformation”.  A disruptor is “Innovator”, “Artist” or “Entrepreneur”. 


Mr. Josh Linkner wrote two famous books named “Disciplined Dreaming” and “The Road to Reinvention”.


Then he explained the 5 obsessions of Innovation below:
i)                    Get Curious (e.g. Why? What If? And Why Not?; tools of 5 Why)
ii)                   Crave“When’s Next?” (e.g. Best Practices (old/existing) to Next Practices)
iii)                 Defy Tradition (e.g. new donut could price up to ten time from $0.5 to $5.0)
iv)                 Get Scrappy (e.g. TV film – MacGyver who solved the complicated problem used limited resource and time.)
v)                  Adapt Fast

Finally, he gave us an Innovation Challenge that “In the next 7 days, Find One Idea for Creative Disruption”.


After the conference, I got Josh’s signature on his new book and took a photo for memory.


In this afternoon, we went to ASQ Centre with Dr. Albert Tsang again.  



Then we visited the Art Museum.  We took some beautiful photos for memory.






Finished the trip for the 70th anniversary ASQ WCQI 2015 and I got much joyful time for ceremony of fellowship and enjoyed several outstanding speeches. 

 Reference:
20110515: ASQ World Conference - Counselor Meeting & Registration - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-counselor-meeting.html
20110516: ASQ World Conference - World Partner Workshop - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-world-partner.html
20110518: ASQ World Conference - Chair's Reception & Annual Banquet - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-chairs-reception.html



2016年5月17日星期二

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 2

In 2016, there is the 70th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”.  I would like to share the summary of the conference – Day 2 below.


The keynote speaker of Day 2 was Ms. Liz Wiseman (Best-Selling Author, Speaker and Executive Advisor.  “Liz’s approach of combining leadership training with cross functional problem solving is winning the battle for minds and culture …” quoted by Ray Lane (General Partner, Kleiner Perkins Caufield & Byers Former President Oracle Corporation).  


The keynote speaker of Day 2 was Ms. Liz Wiseman (Best-Selling Author, Speaker and Executive Advisor.  “Liz’s approach of combining leadership training with cross functional problem solving is winning the battle for minds and culture …” quoted by Ray Lane (General Partner, Kleiner Perkins Caufield & Byers Former President Oracle Corporation).  


Then Liz played a game with audience.  They pull the rubber band to its limit but not broken. Why audience didn’t afraid and moved forward?  It was because he trusted his leader.  Liz added Leader should “Focus”, “Passion” and “Move Forward” for solving problem.  At the end she quoted Alvin Toffler statement as conclusion that “The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.” 


The next topic I attended was “ISO 9001:2015 Lessons from the First Eight Months” which presented by Andy Nichols (Regional Sales Manager, NQA-USA) and Tim Woodcome (Conformity Assessment Director, NQA-USA).  They highlighted the main changes of ISO 9001:2015 and pointed out common concerns as follows:
i)                    What is required for the “Context of the Organization”?
ii)                   How to demonstrate “Risk Based Thinking”? Do I need a procedure? Do I need to do a “SWOT/RISK/FMEA document”?
iii)                 Will I need to format my Quality Manual to meet Annex SL?
iv)                 What more will Leadership be expected to do?
v)                  What is Organizational Knowledge?
vi)                 Aside from the term, does “Externally Provided” change any requirement?
vii)               Do I need to do anything more in Management Review?



After the panel discussion, they gave some tips to prepare the new standard certification.


Then we attended the last talk in the Morning Session and the speaker was Mr. Denis J. Devos (Founder, Devos Associates Inc.).  His topic named “ISO 9001:2015 Implementing Risk Based Thinking”.  He said Risk is the Boogeyman.  The definition of risk is “Effect of uncertainty” from ISO 9000:2015 clause 3.7.9 and “Effect of Uncertainty on Objectives” from ISO 31000:2009 clause 2.1.  


Denis explained the levels of organization risk which separated Enterprise Risk such as Regulatory Environment, Market/Competition Risk, and Financial, Access to Capital Risk; and Product Risk such as Product Safety / Reliability, and Operational Process Risk.  Finally, he introduced a simplified Risk Assessment Table for our use.


Then we went to the lunch hall and it was many quality professionals to have lunch together. 


We met SQI Friend - Mr Tan Gheng Een (Vice-Chairman, SQI)  and ASQ Member Leader Mr. Kam Ho (Canada Toronto Section Chair).


The afternoon session keynote speaker was Mr. Brian Little (Psychology Scholar and Best-Selling Author).  He said “Expert want to engage and engagement help learning”.


Then Brian asked audiences to do a short personality assessment test (see following diagram).  There were separated into Big Five Personality Traits:
i)                    Open to Experience
ii)                   Conscientious
iii)                 Extraverted
iv)                 Agreeable
v)                  Neurotic


He concluded three natures as follows:
i)                    Arousal and the Neo-cortex
ii)                   Culture and Communication
iii)                 Personal Project 
Finally, he said the DNA of QC was looking out, seeking reward and avoiding punishment.

The next talk was presented by Mr. Glenn H. Mazur (IAQ, ISO TC69/SC8/WG2, and QFD Institute) and his topic entitled “ISO 16355: A Standard for Innovative Customer Experience”.  Firstly, Mr. Glenn Mazur introduced the ISO 16355 framework and he said the standard recommended the way to integrate Hoshin, Six Sigma, DFSS and Design Thinking.


The flow chart of ISO 16355 was discussed. Then Glenn pointed out 5 roles of quality profession below:
i)                    Assure SMART metric for Qualitative
ii)                   Teach proper use of math and statistic
iii)                 Bridge Design, Marketing and Engineering Functions
iv)                 Coach team on tools
v)                  Enforce PDCA to avoid shortcuts


Gelnn demonstrated the comprehensive QFD  included Quality Deployment, Technology Deployment, Cost Deployment and Reliability Deployment.


After the Day 2 program, we joined the Networking Reception in the Harley-Davidson Museum (in which had more than 450 motorcycles).


Minda and I took a photo with the big motorcycle.


After visited the museum, we joined the networking reception.

Past presidents were celebrated the 70th Anniversary of ASQ.


Minda and Ms. Patricia C. La Londe (ASQ Chair-Elect) took a photo for memory.


Reference:
20110515: ASQ World Conference - Counselor Meeting & Registration - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-counselor-meeting.html
20110516: ASQ World Conference - World Partner Workshop - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-world-partner.html
20110518: ASQ World Conference - Chair's Reception & Annual Banquet - http://qualityalchemist.blogspot.hk/2011/05/asq-world-conference-chairs-reception.html


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