2016年6月28日星期二

Innovation Product Development Seminar - Extenics (可拓學) application in Shenzhen

The seminar for Innovation Product Development – Extenics application in Shenzhen (產品研發創造力研討會 -可拓學在深圳創新的運用) was organized by Shenzhen Intellectual Property Council (深圳市知識產權局) and organized by Shenzhen Intellectual Property Society(深圳知識產權研究會) on 28 July 2016.  This seminar was focused on application of Extenics in different industries and exchanged ideas from different experts.  Mr. Yin Hanfan (鄞漢藩) (General Secretary, SZIPS) was MC and introduced all speakers in the beginning of the seminar.


Before the seminar, Mr. Chen (陳民鋼處長 -深圳市知識產權局) gave the welcome speech.  He told us there had 100 thousand IP was grant in last year in Shenzhen.  Shenzhen government would focus on the application to enhance companies’ competitive edge 


Prof. Yang Chunyan (楊春燕) (Director, Institute of Extenics and Innovation Methods, Guangdong University of Technology) was the first speaker and her topic entitled “Thinking Innovation based on Extenics – Establishment and Application of Base-element” (可拓學的思維創新 基元的建立與應用).  


Prof. Yang introduced the four steps of Extenics and they were Model, Extension, Transformation and Selection.  


Basic-element (基元) theory utilized Matter-element (物元), Affair-element (事元) and Relationships-element (關係元) were discussed as the foundation knowledge of Extenics.  


Mr. Simon Su (蘇振慶) was the second speaker and his presentation title was “Four basic extensible directions” (四種基本拓展的方向).  They were Divergence (發散樹), Correlative (相關網), Implication (蘊含系) and Opening-up (分合鏈).


Mr. Su used six pulse sword (六脈神劍) to explain six types of extension. The first type was Tree of Divergent (發散樹 東風夜放花千樹) and they included One Object Many Character s (一對象多特徵), One Character Many Objects (一特徵多對象), One Character Many Values (一特徵多量值), One Value Many Characters (一量值多特徵), One Value Many Objects (一量值多對象) and Same Object & Value but Many Characters (同徵同值多對象).  The others extensible directions included Correlative (相關網 風馬牛也相及), Implication (蘊含系 如果那麼, 因為所以) and Opening-up (分合鏈 化整為零, 按需組合). His approach was to explain the idea and then focus on application. After that he discussed the case in each type of extension.


The third speaker was Mr. Wong (黃盼) and his topic named “Extenics Innovation and Skill”.  Firstly, he briefed the fundamental theory of Extenics including Basic-elements, Extension, Transformation and Selection, as well as, five types of transformation.  


Then he shared the application on mobile unlock functions.  The following case used Affair-element for input and output screen of mobile.


Another extensible case was introduced.  The idea was to separate the time into Morning, Afternoon and Night and considered customer’s behavior for screen design. 


The fourth speaker was Mr. Chen (陳亮) and his topic named “可拓變換在技術創新的應用”.  Firstly, he mentioned different transformation methods included Replacement (置換), Increase or Decrease (增減), Delete (删減), Expand (擴大), Reduce (縮小), Break Down (分解) and Copy (複制).


Then Mr. Chen focused on Bionics (仿生學) which is the application of biological methods and systems found in nature to the study and design of engineering systems and modern technology. 


Finally, Mr. Chen employed Drones (無人機) as example to explained using Extenics such as物元@無人機, 事元@無人機and關係元@無人機.


The fifth speaker was Mr. Li Wen Guang (李文廣) and his presentation entitled “Four steps - Model, Extension, Transformation and Selection, as well as Digital Technology” (、變、選 - 四步法與數字技術).


Firstly, he introduced the app in mobile which was developed by his team for Extenics to employ Model, Extension, Transformation and Selection steps.


Then he employed Extenics theory on VR mobile design. During the break, his VR product was available for participant trial.  


The sixth speaker was Mr. Li Wen Guang (李恒輝) (Shenzhen Micro I Technology Ltd.) and his topic was “Conjugate Analysis to Solve the Conflict Problem” (解決矛盾問題的共軛分析方法).  


He used the novel named “天龍八部” to explain 4 pairs of conjugation.  The four conjugation pairs were “Real vs Virtual”, “Hardware vs Software”, “Plus (+) vs Minus (-)” and “Obvious vs Hiding”.  Then he used a listed company as case study and explained how the founder used 


Dr. Aaron Tong (唐偉國) (HKIE & HKSQ) was the seventh speaker and his topic named “Modern Innovation Theory and Extenics Methodology” (當代創新理論及可拓創造法).  Firstly, he discussed what innovation is and showed different examples.  One is Six Sigma’s DMAIC approach.  


Then he used a case (Africa people without shoes) as a example to employ Extenics theory including Basic-element and Conjugate Transformations.  He raised three innovation methods named “Create from Zero” (無中生有), “Copy from Different” (見異思遷) and “Addition through Conjugation” (錦上添花).  


Finally, Dr. Tong asked a question to all participants if you had a pressure gauge, how did you know the building height.  Many people answered to use physics and engineer point of views.  But Aaron asked to think out of your professional.  He gave one possible answer that giving the pressure gage as gift to the building security officer and asked him how height the building is.


Prof. Xingsen Li (李興林) (VP of Management School, Ningbo Institute of Technology, Zhejiang University) was the last speaker and his presentation title named “” (互聯網背景下的客戶流失預警與可拓轉化).  Customer is the asset of enterprise.  According to Gartner company survey, it expensed to find a new customer was five times cost more than keeping an old customer.

Prof. Li said new registered customer in the internet and lost online customer were always happen with large quantity.  However, it implied Risk and Opportunity.  Therefore, he proposed to use Extenics in Data Mining.  


Then the implementation steps from “rule input” to “pre-treatment of rules” to “parameters setting” to “rule mining” to “rule output” and finally getting the “evaluation results”.


Lastly, Prof. Li suggested a Management Collaboration Innovation Model included both in-house experts and all staff in the enterprise.  


After the seminar, I got Prof. Li’s signature in his new book and took a photo for memory.


Then HKSQ representatives Dr. Aaron Tong and I took a photo with Prof. Li.  


Reference:
Shenzhen Intellectual Property Council (深圳市知識產權局) under Market and Quality Supervision Commission of Shenzhen Municipality (深圳市市場和質量監督管理委員會) - http://www.szmqs.gov.cn/
Shenzhen Intellectual Property Society(深圳市知识产权研究会) - www.szips.org
廣東工業大學可拓學與創新方法研究所 - http://web.gdut.edu.cn/~extenics/hyanjiusuo.htm
20160229: HKCIE Seminar on Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/02/hkcie-seminar-on-extenics.html
Guangdong University of Technology (廣東工業大學) - http://www.gdut.edu.cn/
Research Institute of Extenics and Innovation Methods, GDUT (廣東工業大學可拓學與創新方法研究所) - http://web.gdut.edu.cn/~extenics/hyanjiusuo.htm

Previous Extenics activities:
20160605: The 2nd meeting of the Innovation Alliance of the Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/06/the-2nd-meeting-of-innovation-alliance.html
20160522: The meeting with Prof. Cai Wen for promoting the Extenics (可拓學) to Hong Kong - http://qualityalchemist.blogspot.hk/2016/05/the-meeting-with-prof-cai-wen-for.html
20160507: The meeting for establishing the Innovation Alliance of the Extenics and its application and promotion - http://qualityalchemist.blogspot.hk/2016/05/the-meeting-for-establishing-innovation.html
20160506: Visit to the Institute of Extenics and Innovation Methods and HKQAA Guangzhou office - http://qualityalchemist.blogspot.hk/2016/05/visit-to-institute-of-extenics-and.html
20160416: Patent Analysis and Corporate Development Series 2016 - Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/04/patent-analysis-and-corporate.html
20160229: HKCIE Seminar on Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/02/hkcie-seminar-on-extenics.html



2016年6月27日星期一

HKCTC Seminar on Professional Integrity in Testing and Certification

The Hong Kong Council for Testing and Certification (HKCTC), Hong Kong Accreditation Service (HKAS) and ICAC co-organized a seminar entitled “Integrity Management in Testing and Certification Industry” on 27th June 2016.  One of key strengths of the testing and certification industry in Hong Kong is its high level of credibility, which gives confidence to users and consumers.  The seminar aimed to bring together experts from ICAC, the testing and certification (T&C) industry, as well as professional bodies to share experiences and information about integrity management in T&C industry from different perspectives.  Before the seminar, I took a photo with Dr. John Ho (Left) and Dr. Tommy Lo (Centre) for memory.


In the beginning, Prof. Albert Cheung (Chairman, HKCTC) gave a welcome speech.  He said “Integrity is the most important of the Testing and Certification Industry and need to train all staff in the industry”. Then he introduced the aims of HKCTC and the coming events such as ISO 27001 workshop, MedTest and Construction test seminars.  


Then all guest speakers took a group photo.
(Left: Dr. Tommy Lo (HKICA), Mr. Michael WK Lee (ACML), Ms. Anna Lam (ICAC), Prof. Albert Cheung (HKCTC), Mr. Felix Chan (HKTIC), Dr. Tony Lee (OUHK) and Dr. John Ho (HKAS))


The first speaker was Ms. Anna Lam (Deputy Executive Director of Hong Kong Business Ethics Development Centre, Independent Commission Against Corruption (ICAC)) and his topic entitled “Professional Integrity and Corruption Prevention”.  She said the competitive edge of Hong Kong’s T&C industry were “High Professional Integrity” and “Good Corporate Governance”. 


Then she shared some real cases of corruption in T&C industry included “Forging Certificates”, “Forging test reports”, “Inspectors accepting bribes”.  There were some Points-to-note including:
-          Undermine the testing and inspection system
-          Breach of trust of the public and employer
-          Affect interests of stakeholders (company, clients colleagues, other suppliers, customers)
-          Public safety
The following diagram showed some common integrity risks in T&C industry.


After that Ms. Anna Lam introduced three tests of professional integrity that was Legal Test, Compliance Test and Sunshine Test. 
1)      Legal Control over Corruption
-          Prevention of Bribery Ordinance (Cap. 201)
-          Section 9: Corrupt transactions in private sector (4A – Agent, Advantage, Act and Approval)
-          Section 11 and 19: No defence to solicit / accept any advantage
-          Section 8: Offering advantage to public servants during official dealings
-          Section 9(3): Use of False documents
2)      Compliance – Administrative Control over Malpractices
-          HKAS Accreditation Criteria
-          International Standards such as ISO 17025 / 17020 / 17021
-          Professional Code of Ethics (e.g. HKTIC, HKICA, HKIE)
-          Company Code of Conduct
3)      Sunshine Test – Disclose decisions openly without misgivings


At the end, Ms. Anna Lam introduced Corruption Prevention Plan named “Corporate Ethics Compass” which included “Leadership”, “Training”, “Control Systems” and “Code of Conduct”.

The second speaker was Mr. Felix Chan (Chairman, HKTIC) and his topic was “Integrity Management of Conformity Assessment Bodies”.  Firstly, Felix explained the definition of Integrity that is “Adherence to moral principles and code of conduct”.  For conformity assessment bodies (CAB), its code of conduct requirements were specified in HKAS Supplementary Criteria No. 6.  


Then Mr. Felix Chan discussed different types of misconduct in T&C industry. 
1)      Unprofessionalism – e.g. not fair enough, confidentiality broke
2)      Undue benefit – e.g. conflict of interest
3)      Falsification
4)      In breach of law
Why it is difficulty of prevention of misconduct?  Felix pointed out four factors below.
1)      Quality Control is not possible
2)      Covertness
3)      Remoteness
4)      Influence of non-employees
After that Felix introduced Integrity Management with four key elements.
1.      Integrity Culture – It needs Leadership. (Felix said沒有打敗仗的兵, 只有打敗仗的將軍.)
2.      Education – Orientation and Mentoring
3.      Governance and control – Covert inspection, independent audit, job rotation & LIMS
4.      Communication and support – avoid undue pressure, management site walk, whistle-blower policy


Mr. Michael KW Lee (Chairman, Association of Construction Material Laboratories) was the third speaker and his topic named “Effort in Maintaining and Enhancing Integrity in Construction Material Laboratory”.


Mr. Lee said there were three elements of Integrity and they were Impartiality, Honesty and Confidentiality.  He discussed the integrity requirements between professional and law that professional requirements should be much higher than the law (which is foundation).  


Then Mr. Lee briefed several potential threats to integrity including test result/report, inspection/audit, conflict of interest, confidential information and advantages/entertainment. 


Finally, Mr. Lee explained 3 layers control measurements as follows:
Level 1 – Management Level
-          Influenced by: Associated Organization / Clients with good business relationship
-          Control Measure: Contract review, Treat the repeat or loyal customer work equally and handled by another management staff
Level 2 – Frontline inspection / testing
-          Influenced by: Personal interest – Referral, Commission, Advantages
-          Control Measure: Sign Declaration, Video-cam shooting (CCTV), Surprise site surveillance & Training
Level 3 – Outsourcing / Contracting
-    Influenced by: Performance of outsourcing / Contracting Inspection Body, Difference in impartiality requirements
-          Control Measure: Subcontract shall be approved by senior management & Subcontractor shall declare compliance with the ethical commitments / requirements.



Finally, Mr. Lee suggested the inspection and testing done by 3rd party and direct report to Architect rather than subcontractors.


Dr. Tony Lee (Assistant Professor, Testing & Certification, School of Science and Technology, OUHK) was the fourth speaker and his topic entitled “Development of Professional Integrity in the Testing and Certification Industry”.  Firstly, he briefed some core element in T&C programmes which related to Integrity and Ethics.  


Then Dr. Lee discussed different motivation ways to his students in T&C Industry.  It was not able to experiment such as issue a fake report because of broken the law.  He said provision of guide was not enough because “Analysis” was more important!  Integrity should be come from people’s heart.  Therefore, Dr. Lee discussed with his student using Professional Career and Affecting the World.


He mentioned Environmental Protection, Consumer Protection, Occupational Safety and Health, IP, and Quality Management.  Dr. Lee concluded through “Balance” that you should explain to your boss if something wrong and also explain to your colleagues if any observation about ethics, as well as, explain to your customers.


Dr. Tommy Lo (President, Hong Kong Institution of Certified Auditors (HKICA)) was the fifth speaker and his presentation was “Professionalism of Auditor – Core Element of Testing and Certification Industry”. In the beginning, he briefed the QMS audit in Hong Kong based on ISO 9001, ISO 14001, etc.  And he questioned what professionalism of auditor is.


He reviewed the ISO 9001 history and different requirement from 1998 procedures focus to 2015 risk based thinking.  He thought about Professionalism and Competence of auditor in laboratory assessment, system certification assessment, product certification technical audit and the 2nd party audit.  Dr. Lo also pointed out some current problem such as how to contribute to risk and opportunity; internal auditors tend to become bored, management interest tends to fade away because such process was not value adding process.  


Then Dr. Lo briefed the risk based thinking in an effective QMS organization should codified into seven broad areas such as Responsibility, Policy, Objectives, Integration, Compliance, Operational Awareness, and Authorities.  Then he briefed the risk in construction project and told us audit plan should be considered different factors.


After that Dr. Lo introduced HKICA became a Certification Body for Certification of Persons based on ISO 17024 and accredited by CNAS last month.  They were discussing the MOU with CCAA in China Mainland. Moreover, Dr. Lo said IRCA courses were recognized by HKICA.  Lastly, he concluded his talk using CCAA statement “Demonstrated Capability and Transmitted the Trust”(証實能力, 傳遞信任.)


Dr. John Ho (Senior Accreditation Officer, HKAS) was the last speaker and his presentation named “HKAS Requirements for Professional Integrity of Accredited Organizations”.


HKAS 002 Regulations for HKAS Accreditation
-          Clause 5.7 – an accredited organization shall maintain complete integrity and impartiality in all circumstances
-          Clause 5.12 – to have a clear policy in writing concerning the provision or receipt of advantages
-          The policy document shall notify its staff the law under Section 9 (Corrupt transaction with agents) of the Prevention of Bribery Ordinance (Cap 201)
-          It shall document and implement a code of conduct based on HKAS Supplementary Criteria No. 6
Then Dr. Ho briefed the HKAS Supplementary Criteria No. 6 which was issued in Nov 2011 and the latest edition was published on 1 April 2015.  The code of conduct cover elements were stated in this document and showed in the following diagrams. 



At the end, Dr. Ho told us the ISO/IEC 17025 would be update in next year and aligned with ISO 9001:2015.

Q&A:
During the Q&A, some points were summarized as follows:
i)       Ms. Anna Lam said some case for public service staff depended on their intention and the severity.
ii)       Felix said they provided staff handbook with CoC in Chinese and English during Orientation.  They also provided refreshment training and coaching.

iii)        Michael told us they provided CoC training every 3 months per department because of 400 staff in his company.


Reference:

Previous ICAC involved T&C Seminars:
20101025: Seminar on Support to Testing and Certification Industry - http://qualityalchemist.blogspot.hk/2010/10/seminar-on-support-to-testing-and.html
20111103: Ethical Management Seminar for Testing and Certification Industry - http://qualityalchemist.blogspot.hk/2011/11/ethical-management-seminar-for-testing.html
20131008: HKCTC Seminar on Integrity and Professional Development in Testing & Certification Industry - http://qualityalchemist.blogspot.hk/2013/10/hkctc-seminar-on-integrity-and.html
20140114: ICAC Training Workshop for HKAS Accredited Organizations - http://qualityalchemist.blogspot.hk/2014/01/icac-training-workshop-for-hkas.html
20150713: HKCTC Seminar on Professional Integrity in Testing and Certification - http://qualityalchemist.blogspot.hk/2015/07/hkctc-seminar-on-professional-integrity.html


2016年6月23日星期四

ISSC 10th Anniversary and Annual Dinner 2016

Mr. Peter Fung and I represented Hong Kong Society for Quality (HKSQ) were honor to be invited by International Six Sigma Council (ISSC) to join their 10th Anniversary and Annual Dinner again on 22 May 2014.  We met many friends in different society included but not limited to IET, MQMA, SZAQ, SSS, QFDHK, ISIHK, etc.  Before the event, We took a group photo with Dr. Rita Wan (Chairman, ISSC) for memory.


Dr. PK Chan (Honorary Advisor, ISSC) and Prof. Philip Chan (Honorary Advisor, ISSC) were invited to lead the celebration of the ISSC 10th Anniversary through lighting our mobile.


We all lighted our mobile and turn off all lamp in the room and many beautiful stars in the room.


In the beginning, Dr. Rita Wan (Chairman, ISSC) introduced the ISSC vision and reviewed the activities in the past 10 years. ISSC Building Blocks which contained six pillars to support the quality excellence and to provide a list of six sigma & lean professionals to employers to create business values.  Average number of event per years was 4.5 including AGM, Seminar, Factory visit and Conference.  Then she briefed memorable events in each year and I highlighted the following events:
-          Selected to be one of Hong Kong’s Most Valuable Companies 2011 by Mediazone’s Magazine
-          2015 Asia Quality Best Practice Award (AQBPA)


Mr. Solomon Poon (VP, Quality and Operations Excellence, Greater China Organization, Sanmina) was our guest speaker and his topic named “Revitalization of the Lean Six Sigma Program in Sanmina Greater China”.  Before his talk, the corporate video was showed that Sanmina was providing “One Stop Total Manufacturing Solution in Greater China” and their objectives included Quality Products, On Time Delivery, Flexibility, Value-Added Services, On Going Cost Reduction to achieve Total Customer Satisfaction


Firstly, Mr. Poon introduced a book to us named “Good Leaders ask Great Questions” by John C. Maxwell and then he shared what Organization Challenges he faced such as Profit plus Saving.  He appreciated to his top management especially Dr. PK Chan for their leadership and commitment.  Mr. Poon also shared steering committee approach was Strategy (i.e. 3 year plan) and Execution (Action Plan).


Mr. Poon said they had more than 1000 belts in Great China and the core competence in the Quality Organization needed to develop “Subject Matter Experts”.  They had Yellow Belt, Blue Belt, Green Belt and Black Belt.  Each belt had different project and topic.  Moreover, Sanmina had Lean Six Sigma (LSS) Database for consolidating different belt’s projects. It aimed that global sharing for replication.  


Moreover, they established IDEA System for all staff involvement and its incentive was “Bonus Points” system for gift items.  Finally, Mr. Poon concluded that didn’t limit people’s potential.


Dr. Rita Wan presented a souvenir to Mr. Solomon Poon.


After that all guests took a group photo.


ISSC executive committee members and advisors gave the toast to all participants.


I took a photo with Dr. Mickey Li (Chairman, SZAQ) and Prof. Philip Chan


I am lucky to win the table prize and all winners took a photo for memory.


At the end, all participants took a group photo.


It is my six times to join ISSC annual dinner since 2010.  I would like to summarize ISSC annual night that I participated and recorded below:
20150611: AQBPA Award Ceremony Cum ISSC Annual Dinner 2015 - http://qualityalchemist.blogspot.hk/2015/06/aqbpa-award-ceremony-cum-issc-annual.html

(P.S. Every participant had a souvenir of multi-use socket head.)


Reference:
International Six Sigma Council - http://www.isixsigmacouncil.org/


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