ASQ InfVoices – Quality Ambitious in HKSQ and ANQ

The last topic of ASQ Influence Voices in 2014 was raised by Mr. Bill Troy question “Is Quality Ambitious Enough?”. He also advised us to keep the following two questions in mind:
- How do we encourage those who work in quality to understand their own value?
- How do we spread the message of quality in a marketplace overflowing with ideas about how to boost profitability and ever-changing management trends?
Then he mentioned ASQ’s mission “To increase the use and impact of quality in response to the diverse needs of the world.” and expressed his idea of ASQ mission to be more ambitious such as “To improve the function and value of goods and services worldwide, and to facilitate the development of new products and services that improve the quality of life.”

That let me thinking about HKSQ mission that “To promote greater awareness of the need for quality in Hong Kong for ensuring product and service excellence through continuous improvement of quality and customer satisfaction, and to provide continuing education to professionals involved in the quality and reliability disciplines.” Since all HKSQ executive committee members are voluntary and we haven’t full time staff, HKSQ can only run under extreme lean approach to provide our service. However, I can say we are the most active quality society in Hong Kong. Eventhough we have only limited resource included human resource and money, we could provide many activities included seminars, visits, workshops at least once per month, 3 times of newsletter per year and AGM gathering, as well as, Student Project Competition. Our new leaflet graphic showed that HKSQ as a key to open different quality aspects from Hong Kong to China, Asia and the World. It seems to enhance our Ambitious and our new slogan is “Quality and Innovation Today, Success Tomorrow”. Comparison on the resource between HKSQ and ASQ, I think HKSQ is enough ambitious at this moment.

However, I appreciated another ambitious organization named Asian Network for Quality (ANQ) which is consisting of all non-profit organizations in Asia that seek to improve quality of human life by contributing to the progress of science and technology; and to the development of industry through promotional activities for the research and development of philosophy, theory, methodology and application in the field of quality and quality management.

The following diagram showed the ANQ Way.
ANQ Way: Various regions of Asia form Asian Network for Quality with the Goal of contributing to creativity, integration, prosperity and quality of human life in Asia through the Strategy based on constancy of purpose, knowledge creation, voluntary spirit and system approach to improvement; living the Asian Way of harmony in diversity, mutual respect and austerity; following Core Values based on honesty, flexibility and self-control.

A View from the Q - http://asq.org/blog/
HKSQ - http://www.hksq.org/
ANQ Way - http://www.anforq.org/ANQWAY.asp


EMDA Big Data Analysis Awards 2014

The first Big Data Analysis (BDA) Awards 2014 was organized by The China & Hong Kong Enterprie Market Development Association (EMDA) on 20th Dec 2014. CityU Engineering Doctorate EngD (EM) Society was one of supporting organizations.

EngD Society members took a photo before the award ceremony.
(Left: I, Mr. Pang Yuen (Managing Director, APAC, Chalet Tech), Dr. Rocky Lam (Chairman, EMDA), Dr. TW Liu and Ms. Pheony Tsang (Alumni Relations Manager, CityU))

Then we also met Dr. David Chung (CEO, Cyberport).

In the beginning, Mr. Nicholas Yang (Executive VP, PolyU) gave a welcome speech. He said Big Data is a big topic and a key factor to drive economic growth. Big Data has 5V included Volume, Velocity, Variety, Veracity and Value. EMDA observed the needs of Big Data application for Hong Kong and Mainland.

Mr. Daniel Lai (BBS, JP, HK Government CIO) was our honourable VIP guest and he gave us a keynote speech. He said Big Data could improve our decision capability through connected human behavior. Big Data Analysis is a technology for next decade which could help government to provide better service to public. Mr. Lai said Data is key component of Big Data so that government will provide more Public Sector Information (PSI) data for public research use.

Dr. Rocky Lam (Chairman, EMDA) explained why EMDA formed Big Data analysis (BDA) award. It aimed (i) to recognize the enterprises who adopt BDA to discover new opportunities in business, operations, sports and academic areas; (ii) to raise the support for innovative BDA non-commercial projects for helping the academic research and social responsibility; and (iii) to promote the innovative and creative of BDA capability in the community.

Then Dr. Rocky Lam briefed some BDA collaboration research projects in different field under different university in Hong Kong.

Group photo of all guests and awardees

BDA Award to Winning Enterprises sharing session
The first award named BDA Award 2014 on Volume of Mass Transportation and the winner was MTR. Ir. Ted Suen (Head of IT, MTR Corporation) shared their big data analysis implementation experience. Their aim was “Transform the DATA into KNOWLEDGE, and enable the decision maker to make the RIGHT DECISION in a SHORT time”.

BDA is very important because of more than 11M fare transactions every day. MTR needed to analyze Patronage & Revenue Patterns, Train Loading Pattern, Marketing, and Customer Service. Finally, Mr. Suen concluded BDA could help MTR to improve customer services, operation efficiency, and deliver a safe, reliable and comfortable MTR services to their customers.

Crystal Group was the winner on BDA Award 2014 on Manufacturing. The representative of Crystal Group shared their BDA strategy on OEM/ODM in garment industry. They had 17 production bases in 5 countries. In order to speed the decision process, they raised a concept named Crystal Land (or called Castle in the Sky/天空之城) which employed cloud computing.

It identified 5 benefits using BDA included managing huge workforce, easy access on information in single cloud platform, empowered by the latest technologies, better customer service and effective manpower planning. It concluded BDA transforming data into Information, Knowledge, and Wisdom through effective information management and support mass users.

The winner of BDA Award 2014 on Retails was Sa Sa International Holdings Ltd. The representative shared their experience to use Big Data in retail industry. They had 600 brands with 15000 items. Their data collection is more difficult than MTR because of walk-in customers (not fix). However, they needed timely information for making business decision. They combined ERP systems data with user interactive data for business analysis included what if analysis, so as to provide one-stop shopping experience. Sa Sa has employed Big Data Analysis since 2003 (SARS incident).

The winner of BDA Award 2014 on Veracity was Yee Fung Polyfoam Ltd. They employed BDA to solve their key problem included scheduling and production planning. After employed BDA called Fuzzy Production Scheduling System (FPSS), Knowledge Discovery Classification Module (KDCM) and Fuzzy Scheduling Module, they improved the effectiveness of production planning and scheduling.

During the tea break, I met our CityU Eminence Society (CityUES) founding members. We took a group photo for memory.
(Left: Dr. TW Liu, Ms. Pheony Tsang, Dr. David Chung (CityUES), I (CityUES), Dr. Rocky Lam (CityUES), Mr Chan Yung Brave (Vice Chairman, CityUES), Mr Hui Hing-tak Simon (Chairman, CityUES), and Dr. Rocky Lam (CityUES))

I also met Mr. Paul Li (President of Transland Shipping (1971) Group and Exco member of Hong Kong Sea Transport and Logistics Association)
(Left: Mr. Paul Li, Dr. Rocky Lam and I)

Luckily, I met my family member Mr. Eric C.H. Lai (Senior Account Manager-General Business, Oracle System HK Ltd.).

After tea break, Mr. Gordon Lo (Director, Business Management, HKPC) was guest speaker and he presented “Big Data Insight”. He quoted Kenneth Cukier’s report in the Economist entitled “Data, Data Everywhere”. Internet created many huge data every 60 seconds and different companies doing “Acquisition”, “Marshalling”, “Analysis” and “Action” on Big Data.

The following diagram showed more description on 5Vs of Big Data.

Mr. Gordon Lo showed a table ranked the result employed Big Data to enhance customer experience was No. 1 and Process efficiency was No. 2.

Mr Hui Hing-tak Simon is the founder of E.P.S.A. Corporation and his company won the BDA Award 2014 on Velocity. Mr Chan Yung Brave presented the award to Mr. Simon Hui.

Mr. Simon Hui briefed the history of E.P.S.A Corporation from whole sell to retail transformation. Now, they have 19 stores. BDA was employed in their Market Survey, Customer Relationship Management, Product Innovation and Design, Product Ordering, Inventory Control, Profitability Analysis, Sales Management and Business Operations Productivity. Finally, Mr. Simon Hui concluded that BDA could help the company more easy to capture the market trend and customer requirement, as well as, to improve in the efficiency of operations.

RFID Lab., ISE Dept, PolyU and ATR Lab., Shenzhen University win the BDA Award 2014 on Research Application. Prof. Zhang Yong (ATR Lab) briefed their project named “WeSearch” which allowed locating user’s position and posting status through connecting to the Internet by mobile network or WiFi. It was divided into 5 parts included Client, Network, Communication Server, Database Server, Positioning Terminal.

The BDA Award 2014 on Variety winner was Sino Parking Services Ltd. The Big Data-based Advanced Automobile Parking Navigation System was employed by Sino Parking that aimed to develop and implement an end-to-end total parking solution improving service quality and to alleviate the Hong Kong busy traffic condition by enhancing the transparency of parking vacancy information. The project achievements and benefits were found on 5Vs in BDA.

The BDA Award 2014 on Value of Business Discovery winner was GRI Group Ltd. Global Retail Inc. (GRI) is a leading International apparel and accessories brand-management and retail-distribution network. After using BDA through Membership Management Dashboard, some effective actions performed after using BDA which focused on targeted customer. One two fashion shows were covered the investment on BDA software design and implementation.

HK Express Airways Ltd was winner of BDA Award 2014 on Air Freight. HK Express is first and only low-cost carrier (LCC) in Hong Kong. They used System Integration to enhance operation efficiency. After employed BDA, some improvements obtained such as accurate daily sales, forward bookings and revenue, group tracking and detailed route information, as well as, quickly check updated status of all future flights. It was concluded that BDA were keys to success in the two analytic capabilities per Gartner’s 2014 October Report – Predictive (What will happen) and Prescriptive (What needs to be done).

The last BDA Award 2014 on Food & Beverage was Tao Heung Group Ltd. Dr. David Chung presented the award to Tao Heung’s representative.

Tao Heung Group Ltd. was Chinese restaurant group and to promote Chinese food culture. They employed BDA in Velocity (e.g. Real-time data for top 10 sellers), Veracity (e.g. current 3 years data with 100% transactions data for performance evaluation) and Value (e.g. Time segment, kitchen performance by types and VIP room sales). They found two types of benefits below.
Immediately: Transparent view of business, more turn of table and inventory,
Intermediately: Continuous operation improvement and measure market spread.

At the end, Mr. Keith Wu (Vice Chairman, EMDA) gave closing remark. He concluded the award presentation into three points.
i) In 5Vs of Big Data, first 4Vs cause the last V (Value).
ii) Big Data included our basic necessities - clothing, food, housing and transportation (衣食住行).
iii) EMDA collaborated with universities in Hong Kong employed Big Data in society to create a better world.

EMDA - http://www.hkemda.org/
Engineering Doctorate (Engineering Management) - http://www.cityu.edu.hk/seem/pdf/EngD_Leaflet.pdf
CityU Engineering Doctorate Society - http://www.engd.org/


ASTRI Seminar on DNA Biosensing in CMOS

The seminar entitled “DNA Bionsensing in CMOS: Fact or Fiction?” was organized by Hong Kong Applied Science and Technology Research Institute Co. Ltd. (ASTRI) in Science Park. I attended and summarized key points for sharing.

The speaker was Dr. Derek Ho (Assistant Professor, Department of Physics and Materials Science, CityU) and he shared his research included CMOS Microelectronics, Luminescence Imaging, Microsystem Integration and Sensing Nanomaterials. Dr. Ho studied in Vancouver, Canada for his bachelor degree in computer engineer and MSc degree in CMOS RF Integrate Circuits. His PhD studied on DNA Sensors & Image Sensors in Toronto.

His topic included three parts such as Multispectral Imaging (Device Level), Wide dynamic range imaging (Circuit Level) and DNA Fluorescence Imaging (System Level). The following diagram showed the existing techniques with senses limitation on filter array.

Dr. Ho proposed CMOS Color Photogate changed from vertical structure to lateral structure, so as to control spectral response through gate voltage (Core Off or ON).

Then Dr. Ho introduced Fluorescence Sensing Microsystem which would be employed for single-color DNA measurements (green).

Finally, Dr. Ho briefing different applications for DNA Biosensing in CMOS such as Nanostructure-on-Chip Sensor, Ultra-low-voltage Sensor, Chemical/Environmental applications, Emerging Imaging Application, etc. At the end, Dr. Ho concluded that combining different CMOS techniques could determinate DNA sample concentration.

I took a photo with Dr. Derek Ho for memory. (I also graduated in AP Dept., CityU)

HKSTPC - http://www.hkstp.org/
ASTRI - http://www.astri.org/main/
Atoms-to-Systems Lab - http://www.atomstosystems.com/


Towngas Quality Day 2014

Hong Kong Society for Quality (HKSQ) was invite to attend the “Towngas Quality Day 2014” in Hong Kong Convention and Exhibition Centre on 16 Dec 2014. Towngas invited Mr. Ivan KL Chu (Chief Executive of Cathay Pacific Airways Ltd.) as guest speaker and their Joint Venture SQS team would share best practice to us.

Mr. Peter Fung (Chairman, HKSQ), Ms. Minda Chiang (Hon. Secretary, HKSQ) and Dr. Aaron Tong (Former Chairman, HKSQ) represented HKSQ to attend this event. Dr. Victor Lo (ISI) also joined the event and took a photo together.
(Left: Mr. Peter Fung, Dr. Victor Lo, Dr. Aaron Tong and Ms. Minda Chiang)

Mr. Wong Wai Yee, Peter (Executive Director & COO, Utilities Business, Towngas) gave welcome speech and he said Towngas had good culture on safety and excellence. He expected innovative culture through iSQS (where innovative Superior Quality Service (SQS)) would expand to the whole group of towngas. He explained the slogan G = I X I that included Innovation and Implementation.

Some interested photos during performance and stated their improvement projects were shared below.

Dr. Victor Lo’s PKIR and Dream Zone implemented in Towngas.

Many quality tools were employed in their projects.

Mr. Ivan KL Chu (Chief Executive of Cathay Pacific Airways Ltd.) gave a guest speech entitled “Service Excellence”. He briefed the history and background of Cathay which had 181 aircraft and 30M passengers in 2013. He introduced Cathay’s vision to be the world’s best airline.

He identified six operation environment challenges included Customer, Competition, Staff, Regulatory, Cost and Service Recovery. Some process improvements were mentioned such as new website and mobile app used and global contact centre, as well as, idea generation platform.

Interested performance was continued.

Dr. Victor Lo’s 40 Innovation principle icons were employed.

At the end, Bruce Lee film told us not only had innovative power but also had executive power!

Towngas - http://www.towngas.com/eng/cust/index.aspx
HKSQ - http://www.hksq.org/
20140425 - HKSQ Technical Visit to Towngas - Quality & Innovation - http://qualityalchemist.blogspot.hk/2014/04/hksq-technical-visit-to-towngas-quality.html


HKQAA Hong Kong Cooking Oil Registration Scheme Launching Ceremony cum Pilot Programme Presentation Ceremony

HKQAA responded to industry needs to develop the HKQAA – Hong Kong Cooking Oil Registration Scheme (HKCOR) with the aim of enhancing the identification and traceability of cooking oil and waste cooking oil. This scheme is applicable to food factories, restaurants, hotels, property management companies, oil suppliers, waste cooking oil collectors, waste cooking oil processors, and etc. HKCOR Launching Ceremony and Pilot Programme Presentation Ceremony were held in Chiang Chen Studio Theatre, PolyU on 15th Dec 2014. HKSQ is one of supporting organization and I was HKSQ representative to attend the ceremony. Before the ceremony, I took a photo with food experts and HKQAA friends.

(Left: Mr. Bryan Peng (Assistant Director, HKQAA), Mr. Wong Hon-meng (Assistant Director, EPD), Mr. Ronald, YF Lau (Chairman, Hong Kong Food Hygiene Administrators Association; Vice-President, Hong Kong Food Council), I (Former Chairman, HKSQ) and CP Chan (COO, HKQAA))

Ir. Dr. The Hon WK Lo (Chairman of HKQAA and Representative of the Engineering Functional Constituency of the Legislative Council) gave a welcoming remark. He said the scheme had prepared one year ago before Gutter Oil incident in Taiwan and the Pilot program launched in July 2014. The HKCOR is suitable for Cooking Oil supplier, companion, collector and processor. He appreciated different parties supported the scheme including Environment Bureau & Food and Environmental Hygiene Department.

The first officiating guest was Ms Christine Loh Kung-wai (JP, Under Secretary for the Environment, The Government of HKSAR) and she gave a speech on the recycle part of waste oil. She expected Environment Bureau & EPD cooperated with HKQAA for long term sustainable development in Hong Kong industry.

The second officiating guest was Miss Vivian LAU Lee-kwan (JP, Director of Food and Environmental Hygiene, The Government of HKSAR) and she briefed recently actions about gutter oil event in Taiwan such as stopped import of Substandard Cooking Oil and Recall all Substandard Cooking Oil in the market.

The Launching Ceremony started and group photo taken.

Group photo for all guests and supporting organizations
(I was in the second row right side near HKSQ logo!)

After that there was a Pilot Programme Presentation Ceremony in different schemes.
Group photo of HKQAA – New Cooking Oil Supplier Registration

Group photo of HKQAA – Waste Cooking Oil Collector Registration

Group photo of HKQAA – Waste Cooking Oil Processor Registration

Group photo of HKQAA –Cooking Oil Registration Companion

Overall Group Photo

At the end, Dr. Michael Lam (CEO, HKQAA) gave a closing remark and he said that citizen could use this logo to differentiate which food suppliers had the capability to trace their oils’ original source.

It was a very successful scheme for Cooking & Waste Cooking Quality Monitoring through identification and traceability. For more information, please read reference.

HKQAA - www.hkqaa.org
HKQAA – HKCORS - http://www.hkqaa.org/en_assservice.php?catid=6
HKSQ - www.hksq.org
20141126 - HKQAA Seminar on New Standard of Food Safety - http://qualityalchemist.blogspot.hk/2014/11/hkqaa-seminar-on-new-standard-of-food.html
20141004 - Public Forum on Gutter Oil (地溝油) - http://qualityalchemist.blogspot.hk/2014/10/public-forum-on-gutter-oil.html


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