2014年10月21日星期二

ICQ 2014 Tokyo – Networking Activities

Details and photos will be posted after I come back to HK.

ICQ 2014 Tokyo – Day 2

The second day of Conference on Quality (ICQ) 2014 in Tokyo, Japan was held on 21 October 2014. Mr. Ivan Ng and I joined different parallel session and summarized as follows. 

The first speaker in session of Risk Management, Reliability and Safety was Prof. Sadao Komermushi (Supreme Adviser, Food Safety Network and Visiting Professor, Osaka City University) and his talk named “How to get food safety and food defense? It starts from Food hygiene 7S”. Prof. Komermushi explained that Prerequisite Program (PRP) was only written item name in ISO 22000 but details were written in PAS220 & ISO/TS 22002-1, then he introduced a new food safety management system named FSSC 22000. 

The following diagram showed the relationship among HACCP, ISO 22000 / FSSC220000 and ISO 9001 which systems were from food hygiene and safety to management. Then Prof. Komermushi introduced Food Hygiene 7S which aimed at developing food safety systems
1S – Seiri (Sorting out)
2S – Seiton (Systematic arrangement)
3S – Seisou (Sweeping)
4S – Senjyou (Scrubbing)
5S – Sakkin (Sterilization)
6S – Shituke (Self-discipline)
7S – Seiketsu (Standardizing Cleanliness)


The concept of Food Hygiene 7S was shown in the following diagram. Then Prof. Komermushi briefed some cases of food terrorism and defense in Japan. He used Meng-Zi and Xun-zi theories to explain the view of human nature as fundamentally good or bad respectively. Finally, he concluded Food Hygiene 7S were useful for food hygiene and safety. Furthermore, it should be work more on food defence. 
During the break, we meet our UK and Singapore friends and took a photo for memory. Mr. Jan Gillett gave me his new book with sign. (Left: Mr. Ivan Ng (HKSQ), Mr. Jan Gillett (PMI), I and Mr. Kenneth Leung (Chairman, ANQ & SQI))

Prof. Dr. Yuri Gusakov (VP of ROQ) and I took a photo. (ANQ Congress 2017 might be held in Russia!)

I also took a photo with Prof. Kano and friend from India.

 

Then we went to the session of Business Strategy and TQM Strategy and Policy Management to attend Prof. Yoshinori Iizuka (Professor Emeritus, The University of Tokyo) talk entitled “Quality Management for Sustained Success – Its Fundamental Concepts and Genuine Quality Management”. Prof. Iizuka said sustained success in business should focus on customer value provision.
 



Then Prof. Iizuka explained the quality in business management and briefed some key concepts in customer value provision included capabilities and characteristics of organization. This whole picture could be found in the following diagram. One of key important things is “Adaptability to Change”. Prof. Iizuka called it as Genuine Quality Management model. At the end, he concluded four conditions for sustained success and they were “Customer value provision”, “Competitive advantage”, “Systematization” and “Adaptability to changes”.
  

After that we attend IAQ Session with the theme “IAQ’s contribution to Innovation through Quality” at International Conference on Quality”.
The first speaker was Mr. Janak Mehta (President, IAQ) and his topic named “A community of the world’s leading executives, practitioners and academics dedicated to promoting the cause of quality”. Mr. Mehta briefed the key contributors to the IAQ and founding members included AV Feigenbaum (ASQC), Kaoru Ishikawa (JUSE) and Walter Wasing (DGQ) and others included George Box (ASQC), Tetsuichi Asaka (JUSE), Genichi Taguchi (JUSE), Lennart Sandholm (SIQ), Hans Dieter Seghezzi (EOQ), Noriaki Kano, JUSE and many more.


The following diagram was discussed the distribution of academicians in the world and related to GDP per Capita. Mr. Mehta said the IAQ way was Quality for Humanity and introduced various initiatives for innovative approaches included Education (UNESCO), Healthcare, Sustainability, Innovation, etc. Finally, he stated there were four academicians were sharing today their experiences towards “Innovation Through Quality”.


The second speaker was Anc. A. Blanton Godfrey (Distinguished University Professor, College of Textiles, North Carolina State University) and his topic was “Entrepreneurship, Quality and Innovation”. Prof. Godfrey said three typical reasons for being an entrepreneur were Job Creation, Innovation and Wealth Creation. He quoted The Economist that “Innovation is now recognized as the single most important ingredient in any modern economy.” and quoted Jack Welch statement that “Innovate or die!”, as well as Bell Labs President – Mervin Kelly who said that “Better or Cheaper, or Both.”

Prof. Godfrey pointed out that Entrepreneurs would like to solve problems, create something new & something insanely great, build something that will last a legacy and change the world. He also explained three factors driven innovation that were Technology, Problems and Opportunities. Prof Godfrey mentioned the error proofing was a key innovation tool to improve work operations including materials, machines and methods, with the aim of preventing problems due to human error. It needed to change from “Improve Human Beings fit to Work Operations” to “Improve Work Operations fit to Human Beings”. The following diagram showed the principles of error proofing.

Acn. Chao-Ton Su (Chair Professor, IEEM Dept., National Tsing Hua University, Taiwan) was the third speaker and his presentation entitled “Innovation through the Use of Quality Concept and Techniques”. He said quality is the only way to excellence. There were four major systems included ISO 9001, TQM, Six Sigma and NQA/Business Excellence Model.

Then Prof. Su said Innovation is about creating the future (thinking about tomorrow’s customer). However, it was difficult to clearly distinguish the results of improvements and innovations. Both concepts “Quality through Innovation” or “Innovation through Quality” were in some ways mutually dependent. Based on literature reviews and examples, Prof. Su concluded that implementing ISO 9001/TQM would be successful in innovation; Six Sigma / DFSS could be considered as a systematic way for innovation.
 
Acn. Pal Molnar (IAQ Board Member) was the fourth speaker and his talk was “Quality through Innovation”. His presentation included three parts included “Driving Forces of Changing World”, “Quality Development by Innovation – the Success Factor” and “Breakthrough by Innovation: Increasing of Competitiveness”.
 

Dr. Pal Molnar said all innovation started with a consumer insight that was a focused understanding of unfulfilled needs, problems, wants or desires. Traditionally, style of management in the innovation and quality are conflicted. Quality tried to stable of the process, but innovations tried disturbing a stabile situation. However, we needed both for market. Therefore, Harmony is the key word. He said development of quality level needed to change through large jumps and small steps. Then he discussed some success factors for innovation included “People”, “Leadership”, “Culture of Innovation”, “Company Strategy” and “Organization”.

The fifth speaker was Anc. Lars Sorqvist (President, Sandholm Associates; Associate Professor, Royal Institute of Technology; VP, IAQ) and his topic named “Quality and Innovation in New Product Development”. In the beginning, Dr. Lars Sorqvist briefed different general problems in product development such as fast changes, globalization, short product lifetime, etc. 

The he pointed out some improvement points to be focused for solving new product development’s problems included “Customer focus”, “Cross Functional Integration (Knowledge Transmission)” , “Organization Structure”, “Develop the Design Flow” and “Management Commitment”.    

The last speaker was Prof. Noriaki Kano and his gave a conclusion of IAQ session through his Innovation Map.   

Firstly, Prof. Kano showed us the objective of TQM in the 21st Century. He said quality for cost was in the 20th century but quality for sales would be for the 21st Century.


Then Prof. Kano explained the structure of Q1, Q2 and Q3 as Qualities of Past, Present and Future. Moreover, he also asked the IAQ members in the meeting through the structuring of A, Q1, Q2, Q3, P and others.
 


Lunch with Prof. Kazuyuki Suzuki (Professor, Dept. of Informatics, University of Electro-Communications, Tokyo) and he received The Deming Award for Individual in 2014.
(Left: Mr. Roland K. Jahnke (Director Deutsche Post DHL), I (HKSQ), Prof. Suzuki, Prof. Fugee Tsung (HKUST) and Mr. Ivan Ng (HKSQ))

(Left: Ms. Kristin L. Case (P.E. ASQ SSMBB), Ms. Beth Cudney (Asso. Professor & Director of Design Engineering Centre, Missouri University of Science and Technology), Mr. Roland K. Jahnke and I)


I met Dr. Eric Janssens (Director General, EOQ) and we took a photo for memory. 

Then I also met Mr. Metha and Prof. Dr. Pal Molnar (Scientific Advisor, Faculty of Engineering, Univeristy of Szeged). 

I attended Mr. Ivan Ng’s session and took a photo with Session Chair – Mr. Kazuo Ishiyama (Master Black Belt, Six Sigma Quality Laboratory).

Mr. Ivan C.K. Ng (Capstone Enterprise, HK) was the first speaker in the Six Sigma session and his presentation entitled “An Organization Development Study of the Impact of Cultural Factors on the Implementation of the Six Sigma Methodology in South China”.

In his study, there were three hypothesis to be tested. 
1. Six Sigma Implemetation positively related to Objectives, Planned Activities and Actions. 
2. Six Sigma quality culture outcomes positively affected by culture of supportiveness, performance, rewards, competitiveness and innovation.
3. Six Sigma efficiency outcomes positively affected by culture of supportiveness, performance, rewards, competitiveness and innovation.
The following was concept map of organization development by six sigma.


Mr. Ivan Ng conducted multiple individual interview from South & East China and then performed online survey (Population: 1273 and Response Rate: 9.1%). He concluded that quality culture and effective factors were supportive but innovative culture was negative. Innovative mindset (software side) was observed not to take into account in the process and its improvement process in Six Sigma. Nevertheless, Chinese values should not be taken as a strong convincing element for arguing against implementing the Six Sigma. 

Then Prof. Kano asked a question “What is the culture different between Hong Kong and China?” Ivan replied that it was not the research focus but it could be observed from the result indicating that Hong Kong people culture was more adopt western one.
The second speaker was Mr. Chola Mwitwa (KAIZEN Institue of Zambia) and his topic named “KAIZEN programme Promotion in Zambia”. Mr. Chola Mwitwa said Zambia had attained new economic status in the global setting. KAIZEN is one of proven problem solving instruments that would help to sustain the momentum. Since government and JICA kicked start the National KAIZEN Project to help Zambia development included Promotion Activities, KAIZEN Action Plan – 5W1H, Fact Data Analysis KPI, KAIZEN Conference, etc.
  
 

Then I attended Prof. Hiroshi Osada (Tokyo Institute of Technology) talk entitled “Evaluation method of QM System for sustainable growth of the Enterprise”. Prof. Osada’s study aimed to positioning the company’s QMS (e.g. QMS ranking) and recognition of strength & weakness of QMS through periodical evaluation.  

Prof. Osada designed questionnaire survey of QMS for 1 year and target listed manufacturing companies in Japan through Six main factors for evaluation. They were separated into two parts below.
Part A: Company-wide QMS (Consolidated base)
- Commitment of top management
- Quality education and human resource development
- Infrastructure of QM
Part B: QMS in core business or core product
- Day to day management and improvement
- Correspondence to customer and Quality Assurance
- New product development

Finally, Prof Osada’s conclusion included strategic QMS according to globalizsation, decreasing quality loss cost and management innovation in NPD (higher value added).


After that I took a photo with Prof. Osada and friends from Ethiopia.
(Left: I, Mr. Bekalu Worku (Directorate, Director of Higher Education Capacity Building; Ethiopian KAIZEN Institute), Prof. Hiroshi Osada, and Mr. Getahun Taddese (Director General, Ethiopian KAIZEN Institute)


After break, we attended Dr. Lars Sorqvist (IAQ, Sweden) session and his presentation named “Future development of the quality profession”. Dr. Sorqvist briefed the development of quality movement from 1920 to 2000. He said it was an evolution not a revolution! 

Then Dr. Sorquvist tried to answer what roles of quality management. He consolidated from ASQ Certification, EOQ Certification Scheme for QM Personnel, and JUSE Seminaries & training courses and then obtained three roles as “Steering role”, “Supporting role” and “Executing role”.
From the survey, it was only 31% of the 550 quality managers replied that they had less than 1 week of training in quality management!
 

Dr. Sorquvist quoted SQMA study about four major future challenges as Developing adaptability, customer collaboration, accountability for quality and leadership for change. Moreover, he pointed out some contradictions in quality management as the diagram below. Finally, he stated seven major factors effecting quality management in the future included “Global competition situation”, “Digitalization”, “Customer power”, “Ownership responsibility”, “Leadership for quality”, “Employeeship with responsibility and involvement” and “Need for quality in new areas”. 
 

The Last speaker was Mr. Felix WT Choy (CLP Power Hong Kong) and his topic was “Development of 11kV in Line Isolator on 11kV Overhead Line System of CLP Power. Mr. Choy introduced CLP Power Hong Kong Limited (CLPP) had developed the 11kV in line isolator as a temporary isolation device to be installed on energized power lines by High Voltage Live Line Work (HVLLW) techniques.

Mr. Choy mentioned this innovative solution using 4M+1E Analysis & Brainstorming, as well as, Root Causes & Needs Identification. Finally, he concluded that linesman would benefit with safe and more comfortable working paths with simplified working methods. So CLPP would benefit from improved supply reliability, shortened work process, outage free work and improved customer relations.

At the end, we took a group photo with CLP team.
(Left: Mr. Albert CK Lo (Systems & Quality Development Manager, SHEQ Power System, CLP), Mr. Felix WT Choy (CLP) I and Mr. Ivan Ng (HKSQ))

 
Reference:
International Conference on Quality 2014 (ICQ'14), Tokyo - http://www.juse.or.jp/e/conventions/202/ 
Asian Network for Quality (ANQ) - http://www.anforq.org/
HKSQ - http://www.hksq.org/index.asp

2014年10月20日星期一

ICQ 2014 Tokyo – Day 1

The International Conference on Quality (ICQ) 2014 in Tokyo, Japan was held on 19-22 October 2014. Prof. Fugee Tsung, Mr. Ivan Ng and I as representatives of Hong Kong Society for Quality joined this conference.


Before the conference, I took some photos with quality professionals.
I met Dr. John Timmerman (Left 1), Mr. Gregory H. Watson (Left 2) and Mr. Jan Gillett (Right).


Then I took a photo with Thailand friends. (Left: Assoc. Prof. Dr. Pichit Sukchareonpong (VP for Research and Academic Services, Thai-Nichi Institute of Technology), Prof. Phulporn Saengbangpla (SQAT) and Assoc. Prof. Damrong Thawesaengskulthai (Executive Director & Director General, Technology Promotion Association (Thailand-Japan))

In the beginning, Mr. Shinichi Sasaki (Vice-Chairman, The Organizing Committee) gave an welcome address to us. He briefed the theme “Innovation through Quality – Creating New Value for the World!” and he was happy to receive as many as 1,000 participants in total, approximately 480 participants from more than 38 countries and regions and 520 from all corners of Japan.


The keynote speaker was Mr. Masahiro Sakane (Councilor, Komatsu; and Chairman, Union of Japanese Scientists and Engineers) and his topic entitled “Innovation through Quality – Creating New Value for the World”. His talk included “Introduction of Komatsu Ltd.”, “Assessment of Fundamental changes in the World” and “Komatsu’s Efforts”. Mr. Sakane mentioned that their “Construction and mining equipment” and “Industrial machinery and others” had No.1 & 2 market share in the world. 

Then he explained the global changes of market share.  After Japan’s massive bubble economy, China and Asia portion had increased.  He also said the population increased and urbanization, we would focus on Resource/Energy, Food/Water, and Global environment plus Medical treatment.  We went to Age Society.


Finally, Mr. Sakane introduced the creation of new corporate value through different degree of involvement. Komatsu’s Brand Management is equal to reassessment of relationship with customers. The Komatsu Way is to Share Values and Beliefs in Action.


Mr. Kan Trakulhoon (Group Chairman, Siam Cement Group) was the guest speaker to give us the special lecture 1 named “Quality Management in Siam Cement Group”. Mr. Trakulhoon briefed the background of SCG included Chemicals, Cement-Building material and Paper business.


Then he mentioned they introduced TQM from 1992 to 1997.  They set up Total Quality Promotion Centre, established TQM Policy, invited Dr. Kano as TQM Consultant Team Leader and performed pilot TQM implementation.  In Crisis Overcoming phase from 1998 to 2005, they took group-wide promotion of TQM and rigorous TQM implementation, so as to overcome the crisis with positive business performance.  Vision oriented TQM sustaining phase 2006 onwards were stated.  SCG as ASEAN sustainable business leader performed synergy of TQM & TPM for operational excellence and established a solid foundation to foster “Innovations”.


Mr. Trakulhoon mentioned that they committed in R&D such as establishment R&D System & Infrastructure, significantly R&D budget increased, higher number of specialists employed, as well as, promoting “Open & Challenge” Culture. He said “Sustaining competitiveness & growth needs well-throught-out people development framework”.

During the break, I met many quality professional friends and took photos for memory.
(Left: Mr. Stephen K. Hacker (ASQ Board Chair 2014), Mr. Janak Mehta (President, International Academy for Quality (IAQ) & Chairman, TQM International Pvt. Ltd. (TQMI)) and I)


Photo with Prof. Hiroshi Osada (Professor Emeritus, Tokyo Institute of Technology)


Photo with Dr. V. Swaminathan (National VP, National Institution for Quality & Reliability, India)


Photo with Mr. Kenneth Leung (Chairman, ANQ & SQI), Prof. Fugee Tsung and Mr. Yukihiro Ando (TQM Consultant))


Photo with Prof. Fugee Tsung (HKSQ), Ms. X.F. TANG (Executive Vice President of Shanghai Association for Quality (SAQ)), Mr. Feng PAN (Deputy Secretary General of SAQ) and Mr. Xuchun ZHOU (Director, On-Site Service Dept., SAQ)

Fugee and I took a photo with Prof. Kazuyuki Suzuki (Professor, Dept. of Informatics, University of Electro-Communications, Tokyo) (Middle)


Then we took a photo with Mr. Roland K. Jahnke (Academicaian, IAQ; Chairman, QiETT; and IAQ Representative at UNESCO Headquarters, Paris) and Dr. Charles A. Aubrey II (Chairman APQO/GPEA).


The second guest speaker was Dr. John Timmerman (Senior Strategist, Customer Experience & Innovation, Gallup) and his special lecture 2 named “Behavioral Economic Design of the Customer Experience”.  John introduced there were three pills like Matrix firm that were Processing, Perceptions and Potential. 


Then John mentioned Behavioral Economics that was about understanding economic behavior and its consequences. It’s also about understanding whether people make good or bad choices, and could be helped to make better choices. Then he did different experiment with participants. One of experiments named “Black Dots”. It implied that what you see might not be true.


After that he introduced there were two systems in our brain. The System 1 which operated automatically and quickly with little or no effort and no sense of voluntary control and the System 2 which allocated attention to the effortful mental activities that demanded it, including complex computations. John also said human decision only 30% rational but 70% non-rational. Finally, he stated VITAL Innovation Principles as follows:
Vision – Consider the broader framing beyond the obvious project goal.
Insights – Understand the customers unspoken requirements.
Test – Allow for evolving design changes & evaluate under complex conditions.
Alternatives – Identify souldtions that are scalable in collaboration with key stakeholders.
Learning – Incorporate feedback loops & iterative learning cycles in the design process.
Finally, John focused on Innovation Strengths and concluded into three points below.
1. Humans are mostly non-rational.
2. Emotions predict economic outcomes.
3. Focus on employee strengths.


Before lunch break, Fugee and I took a photo with Mr. William J. Troy (CEO, ASQ).


Then we went to poster session, Ivan and I took a photo with Dr. Ngo Van Nhon (Vietnam Quality Association of Ho Chi Minh City, VQAH) and his poster named “Applying ISO 26000 Standard for Sustainable Development and Enhancing Social Responsibility in Education”.
 
 
I took a photo with Dr. Masaaki KANEKO (Junior Associate Professor, Tokai University) (Left) and his student Mr. Tetsuya Kobayashi (Right).


We met Mr. Anil Sachdev and Mr. Kenneth Leung. We took a photo for memory.


 After that Ivan and I attended different concurrent sections below.
In Quality in Service session, Mr. Anil Sachdev (President, TQM International India) was the speaker to present the topic named “Challenges and Approach in implementation of TQM in Service Organizations”.  In the beginning, Mr. Sachdev briefed TQMI which was leading QM consultancy organization in India since 1992, where Mr. Janak Mehta is Chairman & Managing Director. 


Then Anil introduced the challenges in service sector such as invisible processes and outputs, error occur after used, lack of data or proper measure, etc. Then he introduced the typical path for problem solving in the following diagram. At the end, Anil concluded that TQM was a proven management approach and could implement in both manufacturing and service sectors. 


Then we went to the session “Top Management Panel Discussion” which chaired by Dr. Hiroshi Osada (Bunkyo University). Mr. Makoto Nakao (President & CEO, GC Corporation, Japan) presented a topic related to dentistry. 


He explained why dentistry important to society and customer.
1) Japan is the world’s fastest aging country
2) Aging world’s populations were compared
3) Link between the number of existing teeth and survival time was significant.

Finally, Mr. Nakao said we needed innovations for value creation so that each “GC Associate” must cope with changes!


Mr. T.V. Narendran (Managing Director of TATA Steel, India & SE Asia) shared his view on Innovation through Quality. Mr. Narendran introduced Tata Steel which was a global steel company uniquely positioned in developed and developing markets. Then he would share their TQM Journey that was the catalyst for improvement & innovation, as well as, innovation case study.


Mr. Narendran said TQM was a systematic approach to Improvements & Innovation, as well as, “Our Policy Management also creates scope for Innovations”. Moreover, they formed Innovation Council, identification of Innovent (consumer-in vehicle) and collaboration with student innovators to nuture Innovation, so as to achieve “Mind Over Matter”.



Back to the Quality in Service session, we attended Prof. Yoshninori lizuka (The University of Tokyo, Japan) and his presentation entitled “Quality Management Approach to Healthcare – Its Meaning and Significance”. Firstly, Prof. Iizuka asked us what did quality management approach mean. He said an excellent work system included Technology, Management, People and Organization Culture. Then he also asked us which was more important, “Technology” or “Management”? Prof. Iizuka believe Inherent Technology is more important. Moreover, the best approach on quality management was to understand the significance of management technology and applied it into the management of an organization.


Then he raised Healthcare as a Socio-Technology (HaaST) which was formed by sharing knowledge, built knowledge infrastructure and Implementation.  The details were stated in the following table.


In the session of Standardization and Daily Work Management, Jane Seddon and Jan Gillett (Chairman and co-founder, Process Management International) presented “The Deming Cycle: Everyday performance revolution”. Jan said many people had helped us “learn how to learn” included Aristotle, Newton, Shewhart, Deming, Juran, Taguchi, etc. He asked us to think about when we used the Deming Cycle (PDCA and PDSA).

 
Then Ms. Jane Seddon asked three import questions to employ PDSA.
1.     What are we trying to accomplish?
2.     How will we know that a change is an improvement?
3.     What changes can we make that will result in improvement?
Jane proposed to start with Study, then Plan with Theory and Prediction, Do which joint workshop to define these key processes; lastly, Act to taking the partner into the client’s confidence.
They concluded that PDSA / PDCA used in many cultures but the words start with different letters.
 

For Quality in Education session, Dr. Ngo Van Nhon (Vietnam Quality Association of Ho Chi Minh City, Vietnam) presented this study named “Applying ISO 26000 Standard for Sustainable Development and Ehancing Social Responsibility in Education”.


Dr. Ngo explained how to implement seven core subjects of ISO 26000 in education to us. Which included the responsibility with Organization Governance, Human Rights, Labor Practices, Environment, for Consumer Issues, Fair Operating Practices, Community Involvement and Development. Finally, Dr. Ngo concluded applying the ISO 26000:2010 could help college to improve the quality of education, enhance the effectiveness and efficiency of the management system and improve the credibility and accountability.
In Quality by Statistical Method session, Prof. Shu Yamada (University of Tsukuba, Japan) presented his paper “Application DOE to computer simulation at Development and Design stage”.  Prof. Yamada briefed the advantages of computer simulation such as reduction of time, better solution by repetition and sharing knowledge by describing a model. 


He would focus on exploring the feasible region of design factors.  He demonstrated one of examples using computer simulation on DOE with strategy for “Treasure Hunting”.  Then he also briefed the validating the developing model and one of examples was wire bonding in IC.


Finally, we attended Mr. Yukihiro Ando (TQM Consultant, Japan) speech and his talk was “Introduction to JSQC-Std 32001:2013 ‘Guidelines for Daily Management”. He stated the definition of Daily Management that all activities to effectively achieve the objectives with regard to the job that every job unit of the organization is charged with. (JSQC-Std. 00-001)


Mr. Ando briefed the Roles of Daily Management in TQM. In clause 4.3, Daily Management method employed SDCA cycle. Moreover, it had maturity evaluation in clause 4.7 in which separated into 5 levels from Level 1 (No idea & system), Level 2 (Not properly understood, Level 3 (Implemented but not effective), Level 4 (Effective) to Level 5 (Well customized and very effective).


After the day 1 program, Prof. Fugee Tsung and I arranged HKSQ network dinner to invite Dr. Ngo Van Nhon, Mr. and Mrs. Roland K. Jahnke (Academician, IAQ; Director Deutsche Post DHL).


Reference:
International Conference on Quality 2014 (ICQ'14), Tokyo - http://www.juse.or.jp/e/conventions/202/
Asian Network for Quality (ANQ) - http://www.anforq.org/ 
HKSQ - http://www.hksq.org/index.asp

LinkWithin

Related Posts with Thumbnails