Quality Alchemist (品質煉金術師): CQI Webinar

2020年7月14日星期二

CQI Webinar - Risks ain't wot they used t'be

CQI Webinar named “Risks ain't wot they used t'be: a songbook for quality professionals in the return-to-work” was held on 14^th July 2020. The title “Risks are not what they used to be” is very meaningful under COVID-19. Songbook for QP that I think it probably refer to an old song named “Fings Ain't Wot They Used T'Be”.

There are three speakers and they were Ms. Estelle Clark, Mr. Rashad Issa and Mr. Emmanuel Lazaridis.

Mr. Emmanuel Lazaridis was the first speaker and he briefed the composing in their songbook included LinkedIn articles, need systematized approaches to recovery, and return to work risks (r2wr). Then he introduced three phases of return to work including “Resumption”, “Recovery” and “Rebuilding”. They are context of crisis.

Return to work is a process.

Phase I: Resumption means to get back to the workplace and focused on physical safety (e.g. social distance).

Phase II: Recovery means to get back to business and led to greater resilience.

Phase III: Rebuilding leads to greater sustainability and building better systems.

Mr. Lazaridis mentioned “risks during crisis are not the same risks”. Then he briefed r2wr assessment framework in resilience (Phase II) and sustainability (Phase III)

Ms. Estelle Clark was second speaker and she stated quality professionals are central to risk management. She introduced ISO 31000:2018 Risk management principles and guideline.

Then Mr. Rashad Issa performed a polling to the participants (total 125 replied) that 23% of QP involved as core member of crisis leadership team and 29% of QP consulted by CLT but not member of CLT.

It indicated that quality should still be at the centre of the company but it extended to resilience and sustainability.

Ms. Clark mentioned risk changed customer expectations and risk from supply chain when relaxation of external controls such as uberisk that disruption across the chain and culture.

Finally, she said QPs should be central and involved in crisis leadership team.

Mr. Emmanuel Lazaridis joined and discussed systems and behavior to handle this risk.

He discussed about organizational culture assessment using “Culture-in-a-Crisis Survey URL”.

Lastly, Q&A session for three speakers. For example, SME due with this kind of risk. Ms. Clark said three questions should be understood first and they were “What customer need you to do tomorrow?”, “What stuff you need to do today?” and “What you supply yesterday?” At the end, Mr. Alexander Woods gave a round up.