CQI Webinar – Dare to think: guidelines for the effective quality manager

CQI Webinar named “Dare to think: guidelines for the effective quality manager” was held on 28^th July 2020.  Mr. Alexander Woods chaired the seminar.  

Mr. Willy Vandenbrande (Founder and President QS Consult) was the guest speaker for this CQI webinar. 

We met each other in the general meeting of the International Academy for Quality (IAQ) on 14 May 2016 in Milwaukee, USA.  All academicians took a group photo after the meeting.

Firstly, he introduced the contents of his talk included introduction, learning objectives, the guidelines and conclusions.

Then he briefed the learning objectives and they were to challenge your ideas about quality, learn from mistakes and 10 basic guidelines.

1.      You are a Contributor (consider your value to organization)

2.      Every Manager is a Quality Manager

3.      Perfectionism Kills (Perfect for you as design engineer, but it is not relevant to customer)

4.      Who is the most important Quality Guru? (Don’t follow directly, only for insight)

5.      Steal and Share

6.      Learn To Listen (Specialist will tell you the fact)

7.      Quality Begins where Compliance Ends (Need to convince top management!)

8.      He Who Communicates is King

9.      Honesty and Kindness (Technical error by definition is human error!)

10.    Is This What You Want To Keep Doing?

  You cannot plan it does not exist today.

Finally, Willy introduced a self-assessment using this 10 guideline and evaluated its importance & performance.

And then developed a perceptual map for guidelines.

Lastly, Willy concluded the talk in a generic vision that mission below.

“It is our vision that one day the quality philosophy, knowledge and tools will be totally integrated in all aspects of the organization and applied by all stakeholders.”

“It is our mission to support everyone related to the organization in their efforts to improve, by sharing our knowledge on all aspects of Quality Management and by helping them to apply that knowledge throughout the value chain and beyond.”

Q&A Session was at the end.

Reference:

CQI-HK - http://www.thecqi.org.hk/

CQI-UK - http://www.thecqi.org/

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