The second day of ANQ Congress 2016 was
on 22 Sep 2016. Morning session was parallel sessions in
which we participated in “Quality Education Symposium 2016” co-organized by
FEFU and ANQ. Minda and I took a photo
in front of the ANQ Congress 2015 banner outside the FEFU.
The
theme of the “Quality Education Symposium 2016” was “Quality Education and
Sustainability”. The venue was in the Marine Conference Hall which had 54 seats
occupancy at the table.
Hong
Kong team included Dr. KS Chin, Dr. Albert Tsang, Mr. Peter Fung, Ms. Minda
Chiang and I joined this session. Dr.
Chin and I took a photo before meeting start.
In the beginning,
Mr. Roland K. Jahnke (Academician & Vice President IAQ; Immediate Past Chairman,
QiETT; and IAQ Representative at UNESCO Headquarters, Paris) briefed the history
successful activities of IAQ/ANQ Symposium since 2012. The lady was interpreter to translate English
to Russian
In 2016,
FEFU/ANQ in Vladivostok was continuous this practices to integrate the Quality
Education Symposium into the International Scientific Conference “Modern
Technologies and the Development of Polytechnic Education”. The Quality Education Symposium would not
only provide a panel discussion but also to draw up scientific papers.
Prof.
Yury Gusakov (Chairman, ANQ) gave opening remarks and briefed this morning
symposium agenda. It included
Professional Background, Concept of Sustainability, Good Practice in Global
Business Sector: Case Deutsche Post DHL and Global Challenges in Education
Sector.
The
Professional background was showed in the following diagram in which
demonstrated different quality organizations and leaders in Education Sector. Then Mr. Roland K. Jahnke stated the
definition of the Concept of Sustainability by “Brundtland Report” (UN, 1987)
or Report of World Commission on Environment and Development (WCED) that “Humanity
has the ability to make development sustainable to ensure that it meets the
needs of the present without compromising the ability of future generations to
meet their own needs”. Sustainability
should include Social, Economic and Environment.
The
keynote speaker was Mr. Roland K. Jahnke (Chair, Quality Education Symposium
2016, Vladivostok) and his topic named “From Quality to Global Sustainable
Excellence in Education Sector”. The
first part was Good Practice in Global Business Sector: Case Deutsche Post DHL
and Roland mentioned the development history as follows. He added the corporate responsibility was embedded
in their bottom lines in which included “Provider of Choice”, “Employer of
Choice” and “Investment of Choice”.
Moreover, they had CO2 efficiency target to improve 30% from 2007 to
2020. They also had corporate
citizenship activities which were based upon strategic Corporate Programs and
supported by the volunteering efforts of their employees worldwide locally.
Then
Roland proposed Sustainability in Education Sector based on cooperation among
Education, Government and Industries (See the diagram below). He also reviewed different activities / initiatives
from different organizations including UNESCO World Conference, IAQ QiETT,
IAQ/ANQ Symposium, IAQ/ISQ initiative, IAQ in Kazakhstan, QiETT & UNESCO in
Africa, etc. Finally, Roland concluded that “Think Globally and Act Locally” and
the next step was to cooperate with governments and develop of schools,
universities with quality professionals.
The
second speaker was Prof. Azat Abdrakhmanov (President of KOQIM, Kazakhstan) and
his presentation title named “Business Excellence Model in Education Sector as
a Methodology for International Recognition”.
His presentation content included Education System of Kazakhstan,
Innovation Management in the Education Sector, ISO & EFQM – an innovative
methodology for leading Universities.
Firstly,
Prof. Azat introduced their Education strategy from long-term strategy “Kazakhstan
-2050” and then mentioned their Education System in the Law of Republic of
Kazakhstan on Education – Article 55 – Quality Management of Education. After
that he introduced “Astana Medical University” quality journey and became the
leading University of Kazakhstan. Astana
employed Integrated Management System (IMS) included the EFQM Excellence Model
at 5 stars level, ISO 9001, ISO 14001, ISO 26001, OHSAS 18001, ISO 50001 and
ISO 27001, etc.
Through
the EFQM Excellence Model, Astana identified some areas for improvement
included process management, enhancement of competitiveness and sustainable
development, as well as, improvement of stakeholder satisfaction.
Dr. KS
Chin (City University of Hong Kong) was the third speaker and his topic was “Continuous
Improvement in Higher Education: A Case Study in Hong Kong”. Dr. KS Chin introduced Juran’s Trilogy –
Quality Planning (Standards/Tasks), Quality Control (Assessment/Corrections) and
Quality Improvement (Advancement/Innovation) in Quality Education. It was found weak in Quality Improvement
phase in current situation.
Then Dr.
Chin briefed the Quality Education in City University of Hong Kong as case
study. Firstly, he introduced CityU
Quality Policy in which would like to build a quality culture. We had CityU Quality Manual and formed
Quality Assurance Committee (QAC). The
outcome was expected from student to professional that was showed as following
diagram. Moreover, the courses or programmes
were aligned through Intended Learning Outcomes (ILOs), Teaching and Learning
Activities (TLAs), as well as, Assessment Tasks (ATs).
Finally,
Dr. Chin briefed the Project Flame – Social Innovation & Entrepreneurship @
CityU. He said we didn’t consider
Student as Customer but they would be our Partner. We would like to enhance their capability
after finished CityU’s courses and programmes.
Dr. Ngo
Van Nhon (Chair, Vietnam Quality Association of Ho Chi Minh City, Vietnam) was
the fourth speaker and his presentation topic entitled “New ISO 9001:2015
Revision: Risk Based Thinking”. Dr. Ngo
introduced the new requirement of ISO 9001:2015 that was risk-based thinking in
which more suitable for “Service-based” organization and primary focus remained
on Customer.
Then he
outlined the four phases of managing risk and could be helpful as an organization
addresses risk to their business. They were Risk Analysis, Risk Evaluation,
Risk Control and Post Production Information. After that he briefed the Educational
QA in Vietnam which was managed by Ministry of Education and Training
(MOET). Recent International trends in
QA in Vietnam Higher Education were ISO 9001, ISO 14001, ISO 26000, EFQM
etc. Vietnam Quality Association of Ho
Chi Minh City (VQAH) and Institute for Quality Assessment and Development
(IQAD) had trained and consulted over 35 universities in Vietnam since
2003.
The
second part was panel discussion.
Dr.
Albert Tsang (PolyU & HKSQ) was the fifth speaker and his topic named “Development
Talents in Quality at the Hong Kong Polytechnic University”. Dr. Tsang had 10 years working experience in
the manufacturing and government sectors and had 35 years as faculty members of
the Industrial & Systems Engg (ISE) Dept., PolyU. He had delivered presentations/programs in
different countries including Canada, Chile, Chinese mainland, Iran, Korea,
Peru and South Africa.
The history of Hong Kong Polytechnic University
Firstly,
Dr. Tsang introduced the history of PolyU which established since 1937 and
achieved university status in 1994. ISE
Department was one with the longest history of its kind in Hong Kong and
Quality was one of the core themes in various undergraduate programs of the department.
Then he introduced the 2 Loops (Program Objectives and Outcomes) Program
Learning Outcome Assessment Plan to us.
Prof.
Tatyana Shkarina (Chair, Quality Department of FEFU) shared her experience and
Dr. Yury to be voluntary interpreter. She shared the history development of
FEFU and introduced some founders and important people who contributed in the university.
Then Prof.
Dr. Hiroe Tsubaki (President, JSQC) for Prof. Kazuyuki Suzuki (Chair, Research
Committee for Total Quality Education, JSQC) to present the topic named “JSQC
Problem Solving Education for Elementary and Junior High School”.
Firstly,
Prof. Dr. Hiroe Tsubaki showed the comparison table of education statistics
among USA, Canada and Japan. Then they
proposed the data detectives cycle using Problem, Plan, Data, Analysis and
Conclusion (PPDAC) followed statistical problem solving process in New Zealand
for secondary school level.
Then
Prof. Dr. Tsubaki described the future education had 3 guidelines included “Performed
mainly by students”, “Fun & Interest” and “Understandable”. And introduced
3 basic phases for problem solving that were Phase I – Grasp phenomena, Phase
II – Investigate cause-and-effect relationships and Phase III – Take countermeasures. Finally, he raised an interesting example “Measurement
of eye position” for student exercise.
Lastly, Prof. Tang Xiaoqing (CAQ) shared her experience in the higher education in China.
After
the morning, we took a group photo with CAQ.
Then we
visited the poster session again.
I met
Prof. Syohei Ishizu (Professor, Department of Industrial & System
Engineering, College of Science & Engineering, Aoyama Gakuin University)
and his introduced his poster with the topic “Extracting Japanese Companies’ Business
Challenges from Annual Securities Reports and Predicting Growth”. I also visited Vietnam poster area and met Dr. Ngo Van Nhon and Mr. Vu-Hoang Le.
Some
posters were visited and showed as follows:
Before
the Closing Ceremony, I took a photo with Prof. Iuan-yuan Lu (Department of
Business Management, NSYSU) and Dr. Ling-Lang Tang (Asso. Professor of Technology Management, College of
Management, Yuan Ze University).
I also
took a photo with Prof. Suzuki Tomomichi (Professor, Department of Industrial
Administration, Faculty of Science and Technology, Tokyo University of Science)
In Closing Ceremony,
the first keynote speaker was Prof. Hiroe Tsubaki (President, JSQC) and his presentation topic entitled “Statistical Thinking for quality Management – Historical Principles and
New Roles”. Firstly, he introduced three
tasks of the National Statistics Center (NSTAC) and they were “Produce
Statistics”, “Exploit Statistics” and “Support Statistics”. The grammar of science was process-based and
the scientific methods were Analysis Observation, Synthesis Modelling and then
Validation.
After
that Prof. Tsubaki appreciated the Deming-Ishikawa’s Dual Management Cycle
which would be fore Daily Management and Kaizen. Then he mentioned three roles
of statistical methods in this cycles that were:
i)
Finding Valuable Problems to be Solved
ii)
Structural Modeling to Solve the Problem
iii)
Optimizing the Solution
Finally,
he concluded there were three new terms for statistics included Artificial
Intelligence, Big Data Analysis and Computer Simulation.
Mr. A.
Khachaturov (Representative of the Eurasian Economic Commission (EEC)) was the
second keynote speaker and his topic named “Innovations and Quality Management”. He said considering high population growth
and scarce resources, we needed to think of sustainable development and quality
of life that it required revolutionary solutions (e.g. use of cyber-physical
systems) called the fourth industrial revolution.
Then Mr.
A. Khachaturov mentioned civilization development tendencies that robots could
replace people and people moved to intellectual sectors. Fisher-Clark Model was showed from
pre-industrial to Industrial and then to Post-industrial eras. Finally, he concluded that the synergetic
interaction of Quality Management System and Innovation Management System for
quality enhancement.
Before
tea break, Dr. Yury Gusakov and Prof. Phulporn Saengbangpia presented the ANQ
Recognition for Excellence in Quality Practice (ARE-QP) Award and took a group
photo.
During
the break, I met the awardee from Kazakhstan and we took a group photos.
(Left:
Prof. Azat, Ms. Maral Kaskirova (Director of Department of Development and
Management System, ICA Integrgase Central Asia), Mr. Roland K. Jahnke and I)
The last
keynote speaker was Mr.
Kenneth Liang (ANQ Honorary Director; Past Chairman, SQI) and his topic was “Service
Quality Excellence: The Proven Singapore Model to achieve World Class Leading Organizational
Accolade”. He said the Singapore Service
Excellence Medallion led the way for the Singapore Service Industry. The main aim of these initiatives was to
recognize Singapore as the forefront leader in delivering excellent services
and attaining customer satisfaction.
Then he
introduced the Singapore Tourism Board (STB) to undertake many initiatives to
create the most vibrant entertainment landscapes such as The Universal Studios,
Casinos, The new International Cruise Terminal, Mega Ion Orchard Shopping mall,
etc. Service Excellence of Marine Bay
Sands and key success factors were discussed.
Land
Transport Authority (LTA) and Singapore Airlines service excellence were mentioned.
Then Mr. Kenneth Liang explained Changi Airport could continue to be the World’s
Best Airport because of “Innovation to Drive Productivity”. Finally, he introduced several awards for the
service industry and service excellence in Singapore such as Service Excellence
Awards, Singapore Service Class, Excellence Service Awards, Singapore
Experience Awards, Singapore Service Star, etc.
After that it was Best Paper
Award presentation
session. I am honor to receive the best paper award
(HKSQ). There were 14 best paper award
winners in different countries in this year.
And then the best poster award was also presented.
All awardees took a group photo.
At the
end, Dr. Yury reported the achievement of ANQ Congress 2016 and there were 110
papers in parallel session and 34 posters received. Totally, we had 333 participants with 64
presentations. 3 IKA awardees and 9
companies got ARE-QP award, as well as 14 best paper award and 9 best poster
award. Finally, he expected to see us again in ANQ
Congress 2017 in Nepal.
Reference:
Asian Network for Quality (ANQ) - http://www.anforq.org/
20160919:
ANQ-CEC and Pre-WACQ Meeting & Dinner 2016 - https://qualityalchemist.blogspot.hk/2016/09/anq-cec-and-pre-wacq-meeting-dinner-2016.html
20160921:
ANQ Congress 2016 Vladivostok, Russia – Day 1 - https://qualityalchemist.blogspot.hk/2016/09/anq-congress-2016-vladivostok-russia.html
20160922:
ANQ Congress 2016 Vladivostok, Russia – Day 2 - https://qualityalchemist.blogspot.hk/2016/09/anq-congress-2016-vladivostok-russia_22.html
20160922:
ANQ Congress 2016 Vladivostok, Russia – Gala
Dinner - https://qualityalchemist.blogspot.hk/2016/09/anq-congress-2016-vladivostok-russia_91.html
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