The first day of Asian Network for Quality (ANQ) Congress 2016 in Far Eastern Federal University
(FEFU), Vladivostok,
RUSSIA was held on 21 Sep 2016. Vladivostok
is on the edge of RUSSIA. The congress theme was “Quality is the Meaning of
Life – Not a Single Day without Quality”. During registration, I met Prof. Azat Abdrakhmanov (KOQIM) again and took a photo for memory.
Hong
Kong Society for
Quality (HKSQ) took a group photos in the beginning.
We took
a photo with Prof. Tang Xiaoqing (VP, CAQ).
(Left:
Dr. KS Chin, Prof. Tang Xiaoqing, Dr. Albert Tsang and I)
Then the
group photo of World Alliance for Chinese Quality (WACQ).
(Left:
Mr. Peter Fung (HKSQ). Mr. Too Meng Ken (SQI), Mr. Kitson Leonard Lee, Mr.
Kenneth Liang (SQI), Mr. Tan Gheng Een (Chairman, SQI), Mr. Lai K Tang (CSQ)
and Ms. Wang Lilin (CAQ), Minda Chiang (HKSQ) and I (HKSQ))
Before
the congress, we took some photos with ANQ friends we met every year.
Minda
and I took a photo with Vietnam representatives.
(Left:
Minda Chiang, Dr. Ngo Van Nhon (Deputy Director, Ministry of Industry and
Trade), Mr. () and I)
Japanese
friends Prof. Shu Yamada (Dean, Graduate School of Business Sciences,
University of Tsukuba) and Prof. Satoko Tsuru (Professor, Healthcare Social
System Engineering Laboratory, School of Engineering, The University of Tokyo)
Then we took a photo with Mr. Roland K. Jahnke (Director Deutsche Post DHL).
I took a
photo with India friends.
(Left: Mr.
Kiran Deshmukh (Executive Vice Chairman, Sona Koyo Steering Systems Ltd.), I
and Mr. J. Ravikant (Asso. VP, Corporate TQM, SRF Limited) (ISQ))
Minda
and I took a photo with Prof. Phulporn Saengbangpia (Honary Advisor, SQAT).
Starting
the congress, the traditional RUSSIA song performance was showed. We all enjoy this beautiful song.
In the beginning, Dr. Yury Gusakov (Immediate Past Chairperson
of ANQ) gave a welcome speech and he would like to thank keynote speakers, organization
society and all participants. Then he introduced
that ANQ had 17 members, non for profit national quality organizations working
in Asian countries to improve quality of human life. He also mentioned the Congress theme as “Quality
is the meaning of life – not a single day without quality” and hope us would
enjoy every moment in a beautiful campus of the Far East Federal University.
Then the
representative of Russian Standard Agency (GOST) gave a welcome remark and
introduced ROQ, Standard and Production in Russia.
The first keynote speaker was Prof. Gennady A. Molchanov (Vice
President for Strategic Development, FEFU) and his presentation topic entitled
“Socially Active
University as the Basis of the Region’s Development”. Firstly, he introduced
the history of FEFU since 1899. It was the first higher education institution
on the Pacific coast of Russia. FEFU had
9 schools, 23,000 students (where 2,500 students from 48 countries worldwide);
3000 faculty members with 18 academic specialties, 78 graduate programs and 89
undergraduate program. More than 80 international professors invited under the
visiting professors program.
Then
Prof. Molchanov introduced the Quality Assurance in the FEFU that included MS
ISO 9001 requirement, State Accreditation, International and Socio-Professional
Accreditation and Transition to the Integration Quality Management System and
Non-financial Reporting System.
FEFU
also implemented Corporate Social Responsibility based on ISO 26000. The principles of CSR implemented by FEFU
included Accountability, Transparency, Ethical Behavior, Respect for
Stakeholders, Observance of the law, Compliance with international norms of
conduct, and Respect for human right.
The second keynote speaker was Prof. Noriaki Kano (Professor
Emeritus, Tokyo University of Science; Honorary Chairperson, ANQ) and his topic named “Kano
Model for Quality Competitiveness”. Since the data had not been
published yet, no photo was taken. However, I would like to share some key
points. Firstly, Prof. Kano used Remote
Control and Power Consumption to explain Kano model and “Varieties” vs “Good or Bad”.
Then
Prof. Kano briefed the history of the development of Quality since Aristotle (384-322
BC) (Chapter in Metaphysics) and then explained Two Dimension View of Quality
through WA Shewhart (1931). And then the evaluation of patterns of quality
based on 2-D recognition of quality (where x-axis was physical states and
y-axis was User’s Perception). After
that he shared the survey about “Life Cycle Quality”. Most students didn’t understand and he said
it was not the problem from student but from the teacher. So he used simpler example which stated a boy
and a girl recognized each other. (from Children to Adult and then to
Marriage) The most important concept I
got was turning the Must Be Quality to Attractive Quality. The Life Cycle Quality that I draw by myself
following Prof. Kano was shared in the following diagram.
During
the tea break, I took a photo with Prof. Kano and Prof. Phulporn.
We took a photo with Singapore team (Ms. Li Eng Loo) in Poster Session.
I met
Nepal friends and took a photo for memory. (P.S. We would go to Nepal in next
ANQ.)
(Left:
Mr. Manohar B. Shrestha (Treasurer, NQPCN), I and Mr. Janardan Ghimire
(President, NQPCN). I also met Mr. Anil Sachdev (President, TQM International Pvt. Ltd.).
Before
the second part, we took a photo in front of the banner.
(Left:
I, Mr. Janak Metha (Chairman, IAQ), Prof. Kano, Prof. Phulporn, Mr. Wisade
Wisidwinyoo (ANQ IKA award winner, Thailand))
The
third keynote speaker was Mr. Janak Metha (Chairman, IAQ) and his presentation
entitled “Quality – The Essence of Being!”
Mr. Metha said “Meaning of quality and life and its relationship with Being”;
and then how to unfold the inherent value / quality of the “Human Being” and
realize the true potential? Refer to the
theme “Quality is the meaning of life – not a single day without quality”, how
could we use the TQM principles and methods for self-development to realize
true potential of human being?
Mr.
Metha briefed the Meaning of Quality and Meaning of Life. He added Human Being who did not cause harm
to another being that was Quality of Being.
After
that he analyzed the “Being” and the World Inside from “Body” to “Mind” to “Intellect”
and end at “Essence”. Essence is the
core property of an entity. Quality
Characteristics included Positive side (e.g. Respect, Love, Mercy, Cheer,
Kindness, Joy and Honesty) and Negative side (e.g. Disrespect, Hate, Harm,
Angry, Meanness, Woe and Dishonesty).
The challenge was how to unfold positive characteristics.
Finally,
Mr. Metha showed the Proactive Response System with PDCA. He said TQM as Thought Revolution to train
and discipline the mind. Using three
steps as follows:
1. Determine the purpose (Why do I
exist?)
2. Work out a strategy (Synthesis
and analyses)
3. Use the PDCA approach
He said
values are lived at the mental level which affected our understanding and
decision. He proposed 3 values involved
Intellectual Honesty, Self-control and Respect for others; and 2 principles
which were Conscious Effort and Creative Work.
He summarized to align individual values with the organization values in
consonance with natural laws that govern the Universe. People are the key component in TQM
transformation process.
After
keynote speech, Mr. Janak Metha introduced the ANQ Ishikawa-Kano Award (IKA)
and invited Prof. Kano to present IKA to the awardees. Ishikawa-Kano Award (IKA) is instituted for
honoring a person who has made substantial contribution to the development and
practice of quality management concepts and / or techniques that have been
widely used for enhancing quality of products, services and processes leading to
the benefit of various stakeholders across various parts of Asia over a long
period of time.
There
were three awardees this year and they were Mr. Xu Heyi (CAQ), Mr. Wisad
Wisidwinyoo (SQAT) and Dr. Nguyen Huu Thien (VQAH). The group photo with awardees was taken.
(Left:
Dr. Yury Gusakov, Prof. Kano, Wisad Wisidwinyoo (Thailand), Mr. Xu Heyi (China)
and Dr. Ngo Van Nhon for Dr. Nguyen Huu Thien (Vietnam))
Dr. Yury
Gusakov (Immediate Past Chairperson of ANQ; Russian Organization for Quality)
was the last speaker in the morning session and his presentation entitled “Quality:
Creating Silk Way to Sustainable Development”.
He studied the silk way and drawn the road in the middle Asia map and he
also analyzed the turn over between China and other countries including Asian
Countries, European Contries, North America, Latin America, Africa and Oceania. The Turn Over in Asian Countries more than
50%.
Then Dr.
Yury Gusakov briefed the Flow of Information in the system of voluntary
registration information field of quality EOQ “EVROS”. He proposed the global platform to be offered
as follows:
1. Knowledge sharing and
professional development
2. Advisory support
3. Implementation of solutions
4. Outreach, networking and
communication
Finally,
Dr. Yury drawn the two skill road which one by land and the other by sea like
China “One Belt One Road”.
Before
lunch, Mr. Janardan Ghimire (President, NQPCN) was invited to introduce the ANQ
2017 in Kathmandu, Nepal from 20-21 Sep 2017.
Since Mr. Janardan Ghimire would be left in next morning, he briefed
Network for Quality, Productivity and Competitiveness Nepal (NQPCN) and
introduced Kathmandu which was the capital city of Nepal. The theme of ANQ 2017 was “Quality Culture
for Sustainable Prosperity”.
During
lunch, we observed Prof. Kano with Mr. Janardan Ghimire and other IAQ members
to perform lunch meeting.
Before
the ANQ General Assembly, Minda and I took a photo in the Marine Conference
Hall which had 54 seats occupancy at the table.
Mr.
Peter Fung and I took a photo with Dr. Yury Gusakov in front of the table.
Also
took a photo with Prof. Azat Abdrakhmanov (KOQIM).
HKSQ
representatives (Left: I, Mr. Peter Fung and Dr. KS Chin)
The ANQ
General Assembly started and it reported the new member application, ANQ-CEC
CQE progress and Prof. Azat Abdrakhmanov (KOQIM) was elected as the Chairman of
ANQ.
All ANQ members’
representatives took a group photo.
I was
speaker for the session of Quality Management System Today and Tomorrow. My
presentation topic entitled “Implementation of Quality Startup Management
System in Hong Kong”. Firstly, I
introduced HKSTP’s incubation programmes, the background of HKQAA and HKSQ.
Then I
described the cooperation among three organizations. HKQAA and HKSTP had signed MoU for promoting
QMS and recognition Startup in Science Park.
HKSQ provided theoretical support to develop this model. The ultimate goal was to enhance Startup QMS
upto the certain standard level and performed Business Matching with HKQAA’s
clients.
The
Quality Startup Management System (QStarMS) had three components that were
Business Model Canvas, HKSTP Milestone Assessment and HKQAA simplified ISO 9001
into 25 questions for evaluating Startup company’s competence.
I
explained the strength and weakness analysis from 94 startup tech companies and
found that they were strong in their core technology but weak in business
development side.
Finally,
I reported the achievement that we performed several briefing and workshop and
finally we had 11 startup achieved HKQAA registration scheme.
The
session chair presented the certificate to me.
The last
speaker in this session was Dr. Ling-Lang Tang (Asso. Professor of Technology
Management, College of Management, Yuan Ze University) and his topic named “The
Performance of Network Benefit and Operating Ability with Forwarders’ Network
Strategy”. In the beginning, Dr. Tang
briefed the role of ocean freight and purposed network strategy on network
benefit, operating ability and operation performance.
In
literature review, Network Strategy could be defined as the strategy adopted by
industry or business in pursuing their interests among the network relations
(Benson, 1975). Those strategies
included Customer-oriented, Partnership, Value-oriented, Prospecting and
Integrated.
Finally,
Dr. Tang tested the hypotheses and found most of them were supported during
validation and others were partially support.
It concluded Network Strategy significantly impacted on Network Benefit.
I met
Vietnam friends in this session and took a photo for memory.
(Left:
Dr. Pham Xuan Thu (Dean-Business Administration School, College of Foreign
Economic Relations), Mr. Vu-Hoang Le (VQAH) and I)
After
tea break, we attended Mr. Kuan Sheng-Pin (CSQ) presentation entitled “Knowledge
Quality People should be owned by the Quality Practitioners under the
Development of Industry 4.0”. Firstly,
he introduced Industry 4.0 whichwas named Productivity 4.0 in Taiwan. It included Lean Management, CPS, Intelligent
Machine/Robot, Big Data and Internet of Things (IoT)
Then he
described the 6C + 6M equal to Industry 4.0.
6C stand for Content, Cyber, Cloud, Connection, Community and
Customization. The related knowledge and technology were showed in the table.
6M stand
for Model, Measurement, Method, Machine, Material and Maintenance. Mr. Kuan concluded that the development and
promotion of quality related knowledge and technology was not developed
independently, it would be developed accompany with the necessary requirements
in politics, economy, industrial, technology of region, society, country,
community, entire world.
I met
Japanese friend Prof. Ken Nishina (Professor, Nagoya Institute of Technology)
in Mr. Kuan’s session and we took a photo for memory.
After
ANQ Congress Day 1
program, we joined the IAQ dinner. The
group photo was taken before start. (Left: Mrs. Chin, Dr. KS Chin, Mr. Anil
Sachdev, Mr. J. Ravikant, Prof. Kano, Mr. Metha, Prof. Azat, Mr. Roland K.
Jahnke, Dr. Yury Gusakov, I and Minda)
Mr.
Metha toasted to all and we ceremony the IAQ meeting success today.
Then
Prof. Kano also toasted to us.
Finally,
I toated to all and special thanks my EngD supervisor Dr. KS Chin to lead me to
join ANQ since 2003.
Reference:
Asian Network for Quality (ANQ) - http://www.anforq.org/
20160919:
ANQ-CEC and Pre-WACQ Meeting & Dinner 2016 - https://qualityalchemist.blogspot.hk/2016/09/anq-cec-and-pre-wacq-meeting-dinner-2016.html
20160921:
ANQ Congress 2016 Vladivostok, Russia – Day 1 - https://qualityalchemist.blogspot.hk/2016/09/anq-congress-2016-vladivostok-russia.html
20160922:
ANQ Congress 2016 Vladivostok, Russia – Day 2 - https://qualityalchemist.blogspot.hk/2016/09/anq-congress-2016-vladivostok-russia_22.html
20160922:
ANQ Congress 2016 Vladivostok, Russia – Gala
Dinner - https://qualityalchemist.blogspot.hk/2016/09/anq-congress-2016-vladivostok-russia_91.html
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