IuPDI Seminar on SME O2O Business Transformation

The Seminar entitled "How SME to find opportunity through O2O Transformation" was organized by International union of Professional Development Institutions (IuPDI) and Department of Systems Engineering and Engineering Management (SEEM) of CityU on 31 May 2016.  The Hong Kong Science and Technology Parks (HKSTP) was one of supporting organization. The seminar aimed to discuss how to purchase goods online safely and sharing SME O2O (Online to Offline) transformation. Before the seminar, I took a photo with organizer and speakers.

(Left: Mr. Kelvin Ho (Managing Director, Saint’s Alp Singapore Pte Ltd. (仙跡岩)), Dr. Louis Liu (Instructor I, SEEM Dept., CityU), Mr. Leslie Lee (Chairman, IuPDI; Secretary and Honorary Chairman, CQI-HK) and I)

The first guest speaker was Mr. Leslie Lee (Chairman, IuPDI) and his topic named “How to ensure safety for customer who purchase online?”  Firstly, Lesile analyzed what were customer concerns.  He mentioned some factors as follows:

-          Does online shop trust?

-          Are goods real, quality and safety?

-          Uncertainty on Price, Delivery time and After sales service

-          Personal data protection

Dr Sun (MATRIZ) visit to the Science Park Laboratories

I was honor to invite Dr. Yongwei Sun (VP for Industrial Relations & Level 4 Certified, MATRIZ; China Coordinator of MATRIZ and Expert Member of China Council for Promoting Six Sigma, China Association for Quality)  to visit Hong Kong Science Park and its laboratories.  We had lunch in Happiness Restaurant first and Dr. Sun gave me his book named “TRIZ: the key to open the door of innovation”.  

After lunch, Dr. Sun visited our Reliability Laboratory, Wireless Communications Test Laboratory, Material Analysis Laboratory and Probe and Test Development Centre. We took a photo in front of Reliability Laboratory.

HKSTP DIY Marketing Workshop 2 – Marketing Management

The DIY Marketing Workshops Series aims to help technology companies to know the basic concept of marketing and apply in their businesses and there are 5 workshops series organized by Hong Kong Science & Technology Parks Corporation (HKSTP) from 12 May to 12 July 2016.  The second workshop named “Marketing Management” which held on 26 May 2016.  Prof. Samart Powpaka (Associate Professor, Marketing Department; and Director of MSc Program in Marketing, CUHK Business School of The Chinese University of Hong Kong (CUHK)) was our guest speaker.

In the beginning, Prof. Powpaka introduced Marketing Process which separated into Marketing Planning and Marketing Execution.  In Marketing Planning, it had mission and environmental analysis.  He then explained the good mission statement should ask the following questions:

Q1 – Who are we?

Q2 – Who are our customers?

Q3 – What is our operating philosophy? / What are our core values?

Q4 – What are our core competencies or competitive advantage?

Q5 – What are our concerns and interests related to our employees, our community, social issues, and our environment?

CityUES Seminar on “Our Relationship with the One Belt, One Road Initiative”

CityU Eminence Society (CityUES) sponsored a seminar named “Our relationship with the One Belt, One Road Initiative” (「一帶一路如何與你息息相關」) in the Eminence Galaxy Alumni Function Room on 26^th May 2016.  CityU Eminence Society (CES) has established on 31 Dec 2010. Our mission is “To unite senior alumni to proactively contribute their resources, expertise and networks to help advance the University and serve the community”. Before the seminar, I took a photo with Dr. Wilson Chan Fung-Cheung (Advisor and Founding Member, CES) and Mr Chan Yung Brave (Vice-Chairman, CES; Chairman, New Territories Association of Societies) for memory.

Before the seminar, Mr Chan Yung Brave introduced CityU Eminence Society and invited senior management alumni to participate the society.  

HKSTP Seminar on Successful WeChat Marketing

HKSTP organized a seminar named “Successful WeChat Marketing – Elementary and Advanced” on 17 & 24 May 2016.  This seminar aims to introduce the marketing strategies of using one of the most popular social media, WeChat with 697 million active users in the end of 2015.  Since I was not in Hong Kong during the elementary seminar, I would like to summarize the advanced seminar below.  

The speaker was Mr. Dary Choy (Marketing Director, WisdomBoom) who is the China partner of joe pine, the author of the experience economy ; one of the founders of a WeChat-based online university.  In the beginning, he quoted Steve Jobs statement that “You’ve got to start with the customer experience and work back toward the technology – not the other way around.”

The meeting with Prof. Cai Wen for promoting the Extenics (可拓學) to Hong Kong

Dr. Aaron Tong and I met Prof. Cai Wen (The Director of International Academy of Extenics (HK), The National Distinguished Experts of China) for promoting the Extenics (可拓學) to Hong Kong.  The Innovation Alliance of the Extenics was planning to develop a “Train the Trainer” course with certification program in Shenzhen in 2016.  We would like to arrange the same course in Hong Kong as well. 

In Hong Kong, we would cooperate with International Extenics Research Institute Limited (國際可拓學研究院有限公司) which established by Prof. Cai Wen in 2014.  The base will set at Dr. Aaron Tong’s company (TQM Consultants Company Limited).

Then we had lunch with Prof. Cai Wen and continued the discussion.  I knew how difficulty to develop a new academic subject by Prof. Cai in the past 30 years.  

Reference:

Guangdong University of Technology (廣東工業大學) - http://www.gdut.edu.cn/

Research Institute of Extenics and Innovation Methods, GDUT (廣東工業大學可拓學與創新方法研究所) - http://web.gdut.edu.cn/~extenics/hyanjiusuo.htm

20160507: The meeting for establishing the Innovation Alliance of the Extenics and its application and promotion - http://qualityalchemist.blogspot.hk/2016/05/the-meeting-for-establishing-innovation.html

20160506: Visit to the Institute of Extenics and Innovation Methods and HKQAA Guangzhou office - http://qualityalchemist.blogspot.hk/2016/05/visit-to-institute-of-extenics-and.html

20160416: Patent Analysis and Corporate Development Series 2016 - Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/04/patent-analysis-and-corporate.html

20160229: HKCIE Seminar on Extenics (可拓學) - http://qualityalchemist.blogspot.hk/2016/02/hkcie-seminar-on-extenics.html

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 3

In 2016, there is the 70^th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”.  I would like to share the summary of the conference – Day 3 below. First, we took a photo with ASQ friend in front of national flags. (Left: Mr. Richard YC Feng (Quality Management in Automotive Industry), Mr. Denis Devos, Dr. Albert Tsang, I and Minda)

In this morning session, I attended Mr. David Foster (Director, QM, IO Property & Land Management Service, CBRE) and his presentation named “A Case Study of Innovation and Quality Management in Facility Management”.  He would like to share how established Quality Management approaches were used to leverage Innovation.  

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 2

In 2016, there is the 70^th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”.  I would like to share the summary of the conference – Day 2 below.

The keynote speaker of Day 2 was Ms. Liz Wiseman (Best-Selling Author, Speaker and Executive Advisor.  “Liz’s approach of combining leadership training with cross functional problem solving is winning the battle for minds and culture …” quoted by Ray Lane (General Partner, Kleiner Perkins Caufield & Byers Former President Oracle Corporation).  

ASQ World Conference on Quality and Improvement (WCQI) 2016 – Day 1

In 2016, there is the 70^th ASQ The theme of ASQ World Conference for Quality and Improvement (WCQI) with the theme “Quality Expanded: In the Profession, Through the Organization, and Around the World”.  In addition, the conference would also focus on risk and change, the culture of quality, and customer experience.  The opening of the conference was held in Wisconsin Centre, Milwaukee on 16 May 2016. Dr. Albert Tsang, Ms. Minda Chiang and I were representatives of HKSQ for ASQ WCQI 2016.

Before the opening, I took a photo with Mr. Carlos Eduardo DaSilva (QA & Complaint Resolution Manager, Rockwell Automation) for memory.

ASQ Fellow Lunch 2016

Minda and I were invited to attend ASQ Fellow Lunch in 2016.  Before the lunch, we met Mr. Gregory Watson (Honorary member, IAQ; Past Chairman, ASQ) and Singapore Quality Institute (SQI) Friends.

(Left: I, Mr. Kenneth Liang (Chairman, SQI), Mr. Gregory Watson, Mr Tan Gheng Een (Vice-Chairman, SQI) and Mr Too Meng Ken (Vice-Chairman, SQI))

I took a photo in front of the new fellow introduction slide.

Then Minda and I took a photo with Ms. Patricia C. La Londe (ASQ Chair-Elect 2015).

The International Academy for Quality (IAQ) General Meeting and Dinner

I was honor to participate the general meeting and dinner of the International Academy for Quality (IAQ) on 15 May 2016 in Milwaukee, USA.  The International Academy for Quality is an independent, self-supported, non-profit, non-governmental organization that is administered by a collegial assembly of Academicians who have been elected by their peers from the most respected, active and experienced protagonists of quality in the world. Individuals may not apply for Academy membership. The mission of the IAQ is to capitalize upon the leadership and abilities of its Academicians, both individually and in teams, to advance, worldwide, knowledge, understanding and use of the philosophy, theory and practice of activities involved in achieving quality for the benefit of mankind.  I took a photo in front of the meeting venue.  

Before the meeting, I met many friends and took some photos for memory.

(Left: I, Mr. Mehta Janak (IAQ Chairman) and Prof. Osada Hiroshi)

(Left: Dr. H. James Harrington (CEO, Harrington Management Systems); Mr. Roland Jahnke and I)

Minda and I met Dr. Harrington in ASQ WCQI 2011 and recorded at http://qualityalchemist.blogspot.com/2011/05/asq-world-conference-day-2.html

HKQAA Symposium – Startups Registration Scheme Kicks off

It is pity that I was going to USA at that day and didn't join the HKQAA symposium this time.  At the Symposium, HKQAA announced the kickoff of its new initiative, the “HKQAA Hong Kong Registration – Start-ups”.  The scheme is one of HKSTP-HKQAA MOU activities.  I would like to record this announcement and previous activities below.

Mr Nicholas W. Yang, JP, Secretary for Innovation and Technology, the Government of the HKSAR, was the officiating guest of the kickoff ceremony.  Mr. Andrew Young (Chief Commercial Officer) also joined the ceremony.

HKSTP DIY Marketing Workshop 1 – What is Marketing

The DIY Marketing Workshops Series aims to help technology companies to know the basic concept of marketing and apply in their businesses and there are 5 workshops series organized by Hong Kong Science & Technology Parks Corporation (HKSTP) from 12 May to 12 July 2016.  The first workshop named “What is Marketing?” which held on 12 May 2016.  Before the workshop, my colleage Mr. Antony Kwong (Assistant Mgr, Marketing, HKSTP) introduced the series of workshop and Prof. Samart Powpaka.

Prof. Samart Powpaka (Associate Professor, Marketing Department; and Director of MSc Program in Marketing, CUHK Business School of The Chinese University of Hong Kong (CUHK)) was our guest speaker. The first workshop is the overview.

ESG Seminar – How to Remove Staff’s Negative Attitudes to Revitalize Company Performances

The Executive Study Group (ESG) seminar 2016 – Leadership Strategy series named “How to Remove Staff’s Negative Attitudes to Revitalize Company Performances” was held by the ESG, Asia Pacific Institute for Strategy Limited (APIFS) and the Hong Kong Science and Technology Parks Corp (HKSTPC) on 10 May 2016.  I would like to summarize the seminar for sharing below.

Dr. Mark Lee briefed the purpose of Executive Study Group (ESG) and he quoted John Dewey (Democracy & Education 1916) statement “Education is not an affair” Then he explained the platform for executives to share ideas and experience such as to alignment of leadership.   

The meeting for establishing the Innovation Alliance of the Extenics and its application and promotion

I was honor to be invited to participate a meeting for establishing the Innovation Alliance of the Extenics and its application and promotion by Prof. Cai Wen and this meeting was organized by Chinese Association for Artificial Intelligence on 7 May 2016.  The purpose of this meeting is to discuss the establishment, role and arrangment of the Innovation Alliance of the Extenics. Before the meeting, I took a photo with Prof. Cai Wen and Prof. Yang Chunyan.

In the beginning, Prof. Yang Chunyan (Director, Extenics Society, Chinese Association for Artificial Intelligence; Vice-President, Guangdong Association of Future Forecasting) introduced the Alliance rules included General, Alliance Membership, Organization Structure, Business Activities and Financial Management, etc. 

Visit to the Institute of Extenics and Innovation Methods and HKQAA Guangzhou office

I was honor to visit the Institute of Extenics and Innovation Methods in Guangdong University of Technology on 6 May 2016 afternoon.  The institute is located at Engineering Building Facility No. 2 and I took a photo in front of the building.

I met Prof. Yang Chunyan (Director, Extenics Society, Chinese Association for Artificial Intelligence; Vice-President, Guangdong Association of Future Forecasting) in the institute and took a photo for memory.

HSMC Seminar on Entrepreneurial Spirit and Sustainable Development Mindset

The seminar named “Entrepreneurial Spirit and Sustainable Development Mindset for Sustainable Development Goals with Design Thinking / Technology” was organized by Centre for Corporate Sustainability and Innovations (CCSI) under Hang Seng Management College (HSMC) and United Nations Office for South-South Cooperation (UNOSSC) on 5^th May 2016.  The objective of this event is to provide a platform to learn more on ideas regarding to the relationship between Design Thinking and Sustainable Development Mindset. The topic included

1.      Developing sustainable mindset

2.      Linking up technology to sustainable development, and

3.      Being a responsible entrepreneur.

Before the seminar, I took a photo with Mr. Denis Nkala (Regional Representative (Asia-Pacific), UNOSSC) and Dr. Shirley Yeung (Director, Centre for Corporate Sustainability and Innovations, HSMC).

In the beginning, Dr. Shirley Yeung gave an opening speech and she mentioned to integrate the Design Thinking and Sustainable Development Mindset via education.  Then she introduced today’s guest speakers.

Ir. Allen Yeung Tak Bun (Government Chief Information Officer, OGCIO, HKSAR) was the first guest speaker and his topic entitled “Innovation into Action”.  Firstly, he explained “Innovation is translating an idea or invention into a good or service that creates value or for which customers will pay.”  Then he compared the Sustaining Innovation and Disruptive Innovation.  

HKSTP TecONE Seminar on Win Customers Effectively via Social Media

The TecONE seminar named “Win Customers Effectively via Social Media” was organized by Hong Kong Science & Technology Parks Corporation (HKSTP) on 4^th May 2016.  Social Media platforms are dominating our lives.  In order to sustain sales growth, forging your brand and hence acquiring new customers effectively, these channels are essential.  This talk covered usage of social media in Hong Kong and adspend (the amount of money spent on advertising for a product or activity) by different mediums.  Mr. Keith Tang (Head of Account Servicing, Fimmick Ltd.) was the guest speaker and his topic named “Digital Solution for the Digital Age”.  

Mr. Keith Tang briefed his company “Fimmick” background and introduced their SMART marketing. SMART means Social, Mobile, Analytics, Relationship management and Technology.  He said they were focused on Analytics.