Quality Alchemist (品質煉金術師): HKQAA Seminar on “A New Era of Management System Standard

2015年12月3日星期四

HKQAA Seminar on “A New Era of Management System Standard - ISO 9001:2015”

Hong Kong Quality Assurance Agency (HKQAA) organized the seminar named “A New Era of Management System Standards – Common Myths, Truths and Lies about ISO 9001:2015” on 3rd Dec 2015. The seminar aimed to explore some of the common misconceptions about new ISO 9001:2015 standards including the role of ISO; the Quality Management Principles, Risk-based thinking, and the role of ISO 9001 in Sustainable Development, etc. Mr. Peter Fung (Chairman, HKSQ) had attended the seminar and took some photos for sharing.

Before the seminar, Mr. Edmond Fung (Assistant General Manager, HKQAA) introduced HKQAA Hong Kong Registration – Personnel Series. There were several types of registered personnel for individual applicant included Registered Quality/Environment Management Professional/Officer/Auditor for applicant who had competence and comprehensive working knowledge in Management Systems. Organizations which committed to the improvement of their employees’ competence could join as “Companions”. Then he mentioned some benefits to be a Registered Personnel.

Dr. Nigel Croft (Chairman, ISO Subcommittee responsible for ISO 9001 and ISO 9004 standards) was the guest speaker. Firstly, he joked that ISO stands for “International Sightseeing Organization” – Myth, truth or lie? “Lie!” He said ISO stands for “International Organization for Standardization” which based in Geneva.

Then he asked the second question “ISO 9001:2015 will revolutionize quality management” – Myth, truth or lie? It was Myth! He told us ISO 9001 was evolution but not revolution.

Dr. Nigel Croft also asked “ISO 9001 is ISO’s biggest selling standard of all time” – Myth, truth or lie? It was truth! ISO 9001 was the top of the list and others in the “top 10” included ISO 14001, ISO 9000, ISO 9004, IOS/IEC 17025, ISO/IEC 27001, ISO 19011, etc.

After that Dr. Nigel Croft briefed he was coached by Dr. Edwards Deming and recognized that there must be a method to achieve an aim. Management System was the method to achieve different aims through ISO 9001 (Consistent, Conforming Products), ISO 14001 (Prevention of Pollution), ISO 45001 (Safe Working Conditions), ISO 50001 (Efficient Energy Usage), ISO 22000 (Safe Food), etc.

He also asked “ISO 9001:2015 has abandoned the Process Approach” – Myth, truth or lie? The answer was Lie! Because 3 core concepts for ISO 9001:2015 were i) to identify the processes needed to achieve the planned results; ii) to continually monitor the risk (Risk-based thinking) and iii) to manage the processes and the system using PDCA.

Another question was “ISO 9001 does not guarantee business excellence” – Myth, truth or lie? It was Truth! ISO 9001 was fundamental level to ensure reliable products. Company needed increasing their QMS maturity to business excellence.

Dr. Nigel Croft mentioned new standard was changed in focus from Old “A” (Correction, Corrective Action and Preventive Action) in “PDCA” cycle to “P” & “A” in “PDCA” cycle. “P” was focused on “Risk Identification and Treatment/Mitigation” (Prevention) and “A” was for “Containment, Correction, Corrective Action (to prevent recurrence!), and Improvement (included Kaizen, but also breakthrough improvements and innovation).

After questions answered, Dr. Nigel Croft briefed summary of some other changes to ISO 9001:2015 which was similar he presented in the ITC & HKCTC Conference on ISO 9001:2015.

At the end, Dr. Nigel Croft concluded that ISO 9001 had undergone a “Major Revision” and he encouraged us to prepare transition NOW.