Quality Alchemist (品質煉金術師): The Innovation of the China Quality International Summit

2014年5月25日星期日

The Innovation of the China Quality International Summit

The Innovation of the China Quality - 2014 The 7th Zero Defect Management International Summit (中國品質的創新峰會—第七屆零缺陷國際峰會) was organized by Crosby Management Institute (China), and Hong Kong Society for Quality (HKSQ) was one of supporting organizations, in Beijing on 24th May 2014. The venue was in China National Convention Centre.

Dr. KS Chin (Former Chairman, HKSQ), Mr. Simon Tong (Member, HKSQ) and I (Former Chairman, HKSQ) attended this summit. Dr. Chin and I took a photo in front of the China National Convention Centre.

Before the summit, we took some photos with Mr. Freeman Young (楊鋼) (Founder & CEO, Crosby Management Institute (China)) and Mr. Li Wencheng (李文成) (Director, International Exchange Dept., CAQ).

(Left: Dr. Mikey Kung (VP, member of expert committee, Crosby Management Consulting), Simon, KS, Mr. Li Wencheng and I)

In the beginning, the MC briefed the summit objectives and introduced the first guest Dr. KS Chin represented HKSQ to give opening speech.

Dr. KS Chin (Former Chairman, HKSQ) introduced the background of Hong Kong Society for Quality. He briefed our different activities and international networking such as WorldPartner of ASQ since 2002 and Founding member of Asian Network for Quality (ANQ) since 2002.

Asian Network for Quality (ANQ) contained 17 countries’ representative associations / societies and ANQ Congress was performed in different Asia country annually and alternatively.

Then Dr. KS Chin briefed the first Total Quality Engineering degree course in Hong Kong since 2009. Then he mentioned the big trend from Quality to Innovation. For example, ASQ formed Innovation Think Tank. Then Dr. Chin explained why innovation was the critical factor to be success. People and Management were also important of innovation. He asked two questions “Where are you now in innovation?” and “How to manage Innovation?”

The first keynote speaker was Mr. Freeman Young (楊鋼) (Founder & CEO, Crosby Management Institute (China)). He gave the welcome speech and discussed the theme of summit “The Innovation of the China Quality”. Mr. Young reviewed the history of China and said “Quality is Mentality (心態)” and “Innovation is Attitude (態度)”. He added “Quality Innovation is Responsibility (責任)”.
Finally, he concluded into two strategy points below:
1. To be Organization Value Integrator (組織價值的整合者)
2. To be Leader of Quality Culture (質量文化的領導者)

The second keynote speaker was Mr. Yuan Jie (袁洁院士-中國航天科技集團總經理) and his presentation topic entitled “Promotion the Quality Culture of Zero Defect and Implementation of sophisticated Quality Management (弘揚零缺陷質量文化、實施精細化質量管理)”. Mr. Yuan said the quality concepts of people in China Aerospace Science and Technology included “Quality is Policy. Quality is Life. Quality is Efficiency”. The following directions would be implemented continuously.
1. Improve Quality and Develop Strategy
2. Propel Strategy of Technology Innovation
3. Focus on People Development
4. Establish the Brand
5. Enhance Quality Fundamental Development
6. Advance the International Development Strategy

Dr. MA ZhiHong (馬智宏) (Party Secretary) was the third keynote speaker and his topic named “The Innovation Cornerstone of the China Quality is depended on the Fact (中國品質創新的基石在於實)”. He said the Quality was seeking truth from facts (實事求事).

Dr. Ma concluded the way of innovation in China Quality into four elements included Heart, Trust, Lean & Fact.
The Power of China Quality is depended on HEART. (中國品質的力量在於心)
The Future of China Quality is depended on TRUST. (中國品質的未來在於信)
The Way of China Quality is depended on LEAN. (中國品質的路徑在於精)
The Cornerstone of the China Quality is depended on FACT. (中國品質的基石在於實)

During the Tea Break, I took a photo with Dr. Ma.

The expert discussion section was chaired by Mr. Freeman Young and the participants (Start from Left) were Mr. Guo 郭若虛 (中國質量萬里行促進會副會長), 解艾蘭 (China's Industry-University-Research-CIUR), Dr. MA ZhiHong (馬智宏) (Party Secretary) and Prof. Yang Shuangjin (VP, China Academy of Launch Vehicle Technology (CALT)). Freeman pointed out the discuss topic “What is the need of Quality?”

The ceremony of the 6th Quality People Beacon Awards (質量人灯塔獎).

Then Ms. Hu Yujian (胡毓堅) (Deputy Editor of China Machine Press) introduced the plan for a series of books about The Future of China Quality.

Dr. KS Chin and I were invited to be their editorial committee members.

My certificate

Then I took a photo with Mr. Sun (孫業) (Officer, China Machine Press) and Ms. Hu Yujian (胡毓堅) (Deputy Editor of China Machine Press). Moreover, they were interested in my book “Quality Alchemist (品質煉金術師)”.

Before completed of morning session, we took a group photo for memory.

Lunch photo

In the afternoon, the first speaker was Mr. Ray Kim (雷劍) (Chief Quality Engineer, CETC 43) and his presentation named “Integrated Preventive Quality Approach (IPQA) – Exploratory Research on Zero Defect (集成化預防型質量管理方法 - 零缺陷實踐活動研究與探索)”

The IPQA model was briefed. The CETC 43 employed that “Strategy to Front Line”, “Management to Team” and “Culture to Staff”. The Mr. Ray shared some success cases.

Mr. Yansong Wang (王艷松) (VP, Inner Mongolia Mengniu Dairy (Group) Co., Ltd. (蒙牛)) was second speaker in afternoon session and his topic was “Safety Win the World (保障安全共赢天下)”

Mr. Wang explained the three level quality objectives from safety (Customer Trust) to Consistent (Customer Satisfaction) and to Excellence (Customer Loyalty).

Then he mentioned their TQM framework and focused on supplier management. Systemic and Risk management were two of significant elements in the framework.

The third speaker was Mr. Wang Lin (王琳) (Director, Quality & Operational Development Division, Beijing Sony Mobile) and his presentation topic was “Standardization & Process Effectiveness on Manufacturing Lean Quality Operation (精益質量運營的規范和有效流程)”

Firstly, Mr. Wang briefed their management system certification included ISO 9001 (since 1996), ISO 14001 (since 1999), OHSAS 18001 (since 2009) and ANSI/ESD S20.20 (since 2009) those issued by DNV and its assessment from Level 3 (meet requirement) to Level 5 (Outstanding). Then he explained the lean operation and quality in their production line. After that he shared different applications such as robust process design used Poka Yoke and competence visibility online system. He concluded the common points to lean operation included “Effective Communication”, “Mistake Proof (Zero Defect)” and “Remove Physical Waste”.

The expert discussion section was chaired by Dr. Mikey Kung and the participants (Start from Left) were Mr. Yansong Wang (王艷松), Mr. Ray Kim (雷劍), Mr. Liu Yong (劉勇) and Dr. YAO Zhiqing (姚致清). They discussed how to implement the Zero Defect concept in the organization.