During
visit CEPREI in Guangzhou on 18 May, ASTRI R&D manager told me that they had
implemented ISO 9001 for corporate-wide R&D projects for long time. I was
very interested in they implementation ISO 9001 on R&D Company so that I
asked their Chairman Mr. MY Wong that I would like to learn more about it. Mr. Wong kindly linked me up with their
management team and arranged a visit and sharing session for me on 9 July
2018. Actually, HKSTP and ASTRI quality system team
had experience sharing since 2015. I had
arranged a visit for our TSC to sharing ISO 27001 certification experience on
30 Jun 2015. In the beginning, I met Mr.
Jim Hui (Senior Manager, Quality, Quality Management, ASTRI) and took a photo
in front of main entry.
Before
sharing, I saw many joint laboratories brand in the wall.
After
that Mr. Jim Hui explained ISO 9001 implementation in ASTRI to me and I
summarized some key issues below.
ASTRI certified by ISO 9001 since 2013 and upgrade to ISO 9001:2015 in 2017. The certification scope is “Provision of research, development and commercialization in the area of information and communications technologies. CB is BVC. They have 5 implementation stages as follows:
Stage 1:
Awareness and Planning
Through
kickoff meeting with R&D representatives and task team understood R&D
staff concern and provided awareness training so as to remove their
misunderstanding on ISO 9001.
Stage 2: Review
and Assessment
Review
AS-IS process and perform Gap Analysis (compared with ISO 9001
requirement). Then develop different
action plans.
Stage 3:
Development
In
here, SOP writing training should be provided to set up ISO procedures.
Stage 4:
Implementation & Verification
They
provided corporate-wide training through in-house 10 seminars for R&D
colleagues.
Stage 5: Seek Certification
Pre-certification
audit, stage 1 and stage 2 audits were performed.
Jim
told me benefits to ASTRI for ISO 9001 included better documentation, greater
quality awareness, improved customer satisfaction, increase efficiency,
competitive advantage, enhance communication and positive culture change.
There
were several key success factors and I selected some important items below:
-
Top
management commitment and involvement (Direction, Resource & Commitment)
-
Involve
all levels, jobs and areas in the organization (ISO Concept & Spirit)
-
Understand
the organization processes, interactions and control points (Design &
Business Nature)
-
Ensure
the ISO system is easy to use, etc.
Their
document management centralized archived R&D project records with access
permission controlled. They employed K2
and Sharepoint for electronic document system.
For
Knowledge Management, research team performed project milestone knowledge
briefing and archive in the centralized repository with access permission controlled.
After
briefed the organization context, Jim explained ASTRI QMS Risk, Opportunities
and Action Plan to address the risks and opportunities. That methodology was made reference to ISO
27001. The items included Risks,
Opportunities, Action Plans, Integration into QMS and Evaluation of
Effectiveness.
Thanks
Mr. MY Wong link up for this sharing. (Photo
was taken in FHKI seminar on 13 Feb 2018)
When
I left ASTRI, I found that the Smart City Innovation Centre (SCIC) located in
the ground floor. I met Mr. Mark Li
(Manager, Technical Marketing, ASTRI) and took a photo in front of the centre.
To embrace
the fast-approaching 5G era, ASTRI and Hong Kong Science and Technology Parks
Corporation have proudly set up the Smart City Innovation Centre (SCIC) in July
2017.
SCIC
aims at providing a proper environment and the sought-after resources for
small-medium enterprises (SMEs), industry partners, research institutes and
universities to take part in the 5G development in Hong Kong. 3D screen for naked eye was showed in the
entrance.
Many
different technologies related to 5G and ICT were demonstrated.
Many
awards were achieved!
Reference:
ASTRI
Quality Assurance - https://www.astri.org/about/corporate-governance/quality-assurance/
HKSTP
Labs & Services Quality Policy - https://www.hkstp.org/en/how-we-serve/labs-and-services/
SCIC
- https://www.scic.org.hk/
20180518:
Visit to CEPREI in Guangzhou - https://qualityalchemist.blogspot.com/2018/05/visit-to-ceprei-in-guangzhou.html
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