International Six Sigma Council (ISSC) Asia Quality
Management (AQM) Symposium is the flagship event and held on 10th
May 2018. The symposium theme is
“Quality Growth beyond Excellence through Innovation”. The symposium scope spans from the
application of QFD, LEAN, TRIZ and Extenics (可拓學) to
the exploration of enormous opportunities though Innovation. Before the symposium, all speaker took a
group photo.
(Left: Dr. Jason Kong (Vice-Chairman/Marketing, ISSC), Dr. Catherine
Chan, Dr. CO Chan (President, ISSC), Ms. Ada YS Fung BBS JP (previous Deputy
Director of Housing (Development & Construction), Dr. Victor Lo, Dr. Wei
Pan and I)
In the beginning, Dr. CO Chan (President, ISSC) gave
an opening remarks. He said ISSC had
servicing quality field for 12 years. He
briefed the success of WhatsApp that innovation could be started from small
things. In 2014, Facebook acquired WhatsApp for US$19 billion!
Ms. Ada YS Fung BBS JP (Former Deputy Director of
Housing (Development & Construction) was the keynote speaker and her topic
named “Quality is Not an Act; It is a Habit”.
Firstly, she shared the Housing Authority (HA) vision, mission and core
values. They used people-centric
approach with competent, dedicated and performance-oriented team.
Then Ms. Ada Fung discussed their team’s challenges included External parties, Employer and Contractor. She found that Quality People, Quality System and Quality Product were client need. Therefore, HA had many different program to focus on people management.
And then she said they
needed systems for management including ISO 9001, ISO 14001, HKQAA CSR Index
(ISO 26000), ISO 50001 and Building Materials Control System (ISO 31000) and
EFQM, etc. Ms. Ada Fung mentioned the European
Foundation for Quality Management (EFQM) was focused on people. After implemented such systems and continuous
improvement, their customer satisfaction index increased from 70% to >90%
recently. One of activities reflected HA
focused on staff that was Staff Barometer Survey, HA based on the people result
for internal improvement.
After that Ms. Ada Fung
briefed some cases in which solved problems by Innovation. One of cases named the 2nd
Generation Acoustic Balcony which installed in Wah Ha Estate at Chai Wan.
Ms. Ada Fung also mentioned
how they implemented their idea. Firstly, they had R&D Steering Committee
with objectives included cost effectiveness, quality through innovation, and quality
through sustainability for evaluating effectiveness of individual R&D
projects. For new technology
implementation, their collaboration round table involved HA, Contractor,
Academia, Consultant, Manufacturer, Regulator, Sub-Contractor, Supplier and
Laboratory. Then she introduced the 5
stages of Implementation of R&D: 1. Exploration, 2. Piloting, 3.
Monitoring, 4. Reviewing, and 5. Mass Application.
Finally, Ms. Ada Fung
introduced the Building Information Modeling (BIM) in full design and construction
cycle. Lastly, she shared her dream to us that was to integrate the BIM and Geographic
Information System (GIS) since 2011.
Recently, Autodesk and Esri announced the start a new relationship to
build a bridge between BIM and GIS mapping technology on 15 Nov 2017.
After the keynote speech,
all guests received trophy and took a group photo.
The second speaker was Dr. Catherine Chan (Founder
& President, Hong Kong QFD Association) and her speech was “The Way QFD
Manages and Develops Innovation”. Dr.
Chan mentioned seeking ideas for new products and new service using QFD.
Firstly, Dr. Catherine Chan briefed that Enterprises
were busy with seeking for new ideas and finding ways for cutting costs. Innovation is required for “New &
Improved”. So that she raised a concept that included Knowledge, Innovation and
Sustain to finding new things. The
fundamentals QFD Innovation were from “Knowledge Sharing &
Creation” and “Inspire Ideas & Formulate”.
Then Dr. Catherine Chan
introduced Nonaka’s SECI Model which combined with QFD related to knowledge
management.
After that Dr. Chan briefed
how QFD for innovation through the following points:
1. Gain inspiration from exploring customers’ needs
2. Highlight areas for innovation through quality
planning
3. Support innovation and carefully adopt suggestions
Lastly, Dr. Chan concluded
practicing QFD could promote the inspiration of new ideas.
Dr. Victor Lo (Honorary Lecturer, IMSE Dept., HKU) was
the third speaker and his presentation title was “The Development of the
Innovative Quality Improvement (IQI) model with Design thinking & TRIZ”. He said the first wave was Quality and the
coming wave was Innovation. Innovation
is the mega trend.
Then Dr. Victor Lo quoted
McKinsey & Company’s 2015 survey on innovation and creativity that was
found 84% global executives believed innovation was very important but only 6%
of executives were happy about employee innovation performance. Based on Lego foundation study, human
creative thinking scores would be decrease by age and almost to be zero over 25
years old.
After that Dr. Victor Lo
briefed the TRIZ methodology to solve industry problems using 40 inventive
principles. He raised one of 40
principles as example that was IP 13 – Inversion. And then he also shared his
dream to develop a method could be universally applicable.
Dr. Lo then summarized his
Innovation Quality Improvement (IQI) model and briefed the innovation definition
included “Need → New + Function → Value” (需新用值) and PKIR
Model (問知創行) where P – Problem identification, K – Knowledge
acquisition, I – Ideation and R – Realization.
Finally, Dr. Victor Lo said
“Innovation is a skill that can be learnt and it is a process that can be
managed.” He also showed the overall flow chart for promoting the innovation
and against psychological inertia.
At the end, he employed one
of TRIZ tools named “Nine Window” to find out “What and How to Innovation?”
Tea Break
During the break, I took a
photo with quality friends.
(Left: I, Mr. Harry Li (President, IISE (HK)) and Mr. Henry Soo
(Director of Operation, ISCEA.HK))
(Left: Dr. Jason Kong (Vice-Chairman/Marketing, ISSC) and Mr. Solomon
Poon (VP, Quality and Operations Excellence, Greater China Organization,
Sanmina))
I (Dr. Lotto Lai - Chairman, HKSQ) was the fourth speaker and my
presentation entitled “Hong Kong Quality Innovation Way – Innovation Culture
based on Extenics (可拓學)”. My presentation contents included
introduction of HKSQ, key strategy in China and Hong Kong, Extenics, Three Creative
Methodology under Extenics and Integrated USA, RUSSIA & CHINA innovation
methodology, as well as, Innovation Management System.
Firstly, I briefed the HKSQ
history since 1986. We were world
partner with America Society for Quality (ASQ) and founding member of Asia
Network for Quality (ANQ), as well as, the founding member of World Alliance
for Chinese Quality (WACQ). Our flagship
annual event was HKSQ Company-based Student Project Competition and
participants in ASQ Conference, ANQ Congress and WACQ Summit.
Then I briefed some key
strategies such as One Belt One Road, Made in China 2025, and “Guangdong-Hong
Kong-Macao Great Bay Area”, as well as, “Hong Kong-Shenzhen Innovation and
Technology Park in the Lok Ma Chau Loop” and “Reindustrialization in Hong
Kong”. One of China new strategies was
related to my topic was “New generation of AI development plan”.
After that I explained the
definition of Quality Innovation and briefed the history of Quality and
Innovation tools development, as well as, matching with four industrial
revolution. Per Prof. Cai Wen, the 1st
industrial revolution was extension of Arm (power), the 2nd industrial
revolution caused by extension of Leg, Ear & Eye. The 3rd industrial
revolution was computer power and IT that extension of part of human
brain. The coming 4th industrial
revolution was from AI power that extension of human intelligence.
I introduced Prof. Cai Wen (founder of “Extenics”) who studied the law, theory and method for dealing with incompatible problems since 1976. The birth of “Extenics” was in 1983 based on his first paper of this topic named “Extension Set and Incompatible Problem”. And then I briefed the fundamental theory and started from Basic-element in which separated into 3 key elements and they were Object, Characteristic and Value. Nevertheless, I introduced the Extension Four Step Method named Model, Extension, Transformation and Selection (METS).
In METS, I explained more
in Extension that included two methods for enhancing your thinking. One was Extensible Analysis and the other was
Conjugate Analysis. In Extensible
Analysis, it included four methods named “Divergence”, “Correlative”, “Implication”
and “Opening-up”. In Conjugate Analysis,
all things were considered into four dimensions and they were Nonmaterial Part
and Material Part (Physical), Soft Part and
Hard Part (Systematic), Latent Part and Apparent Part (Dynamic), as well as,
Negative Part and Positive Part (Antithetic).
First, Second and Third Creative Methods based on “Extenics” was
introduced and discussed. The First
Creative Method (無中生有) started from
customer needs and solve the contradiction of unsatisfied needs. It needed to
use the Conjugate Need analysis. The Second
Creative Method (有中求變) started from the
existing product and extending their function or other characteristic to get
the new product. It usually employed
Extensible Analysis. The Third Creative
Method (改缺成優) started from the
default of the existing product to improve it to be new product. It needed to
use METS method to solve the problem.
Finally, I demonstrated
some studies on “Extenics” and briefed industrial case such as Baby First
Education Group was the first Hong Kong Company trained and employed “Extenics”
Lastly, the integration of Extenics, TRIZ and
Innovation Culture together for holistic approach was proposed and integrated
into Quality Innovation Management System based on ISO 9001:2015 and CEN/TS
16555-1 and its series was discussed, as well as, introduced the coming ISO
standard ISO 50501 Innovation Management System. And then I quoted Prof. Cai Wen statement as
conclusion that “Let’s develop and promote the China original discipline
“Extenics” together.”
The last speaker was Dr. Wei Pan (Executive Director,
Center for Innovation in Construction & Infrastructure Development, HKU)
and his topic entitled “Enhancing Construction Productivity and Quality through
Innovation”. Dr. Wei Pan briefed his topic contents
included rethinking theory, examining productivity and quality, challenges to
Hong Kong, and shared some examples of innovations.
In the beginning, Dr. Wei Pan briefed the Construction
Productivity in which had four-fold theoretical approach and they were “Ontology”(本體論),
“Epistemology”(認識論), “Methodology”(方法論)
and “Axiology”(價值論).
Then Dr. Wei Pan explained
that construction productivity could be regarded as a measure of outputs that
were obtained by a combination of inputs. Those output could be tangible and
intangible. The calculation showed as
follows:
Construction Productivity =
Optimum Outputs / Optimum Inputs
= Less construction time
and cost + Intangible outcomes + Long-term impacts.
And then Dr. Wei Pan briefed
the construction productivity based on Epistemology.
After that Dr. Wei Pan
mentioned the methodology such as evaluation framework using Total Factor
Productivity (TFP) which was defined as the ratio of outputs (construction
output) to all inputs (intermediate, labor and capital, etc.) used for
producing the outputs. He also
introduced productivity measurement models from Singapore, US and UK.
Socio-technical values
construction productivity belonged in Axiology.
It included Contractor, Project Manager, Project Owner, Site Labor and
End-user, as well as, other stakeholders.
Finally, Dr. Wei Pan shared
some example about Consraint, Strategy and Existing Measures to us. One of
their project named “Lean Construction for Improving Productivity in the Hong
Kong Construction Industry” was discussed.
Lean Construction aimed lean production, reducing waste and minimizing
resources.
At the end, Dr. Wei Pan
summarized his talk in the following points:
1. Construction productivity and quality are systems
concepts
2. Systems strategies are required for productivity
enhancement
3. Lean construction is an important approach
4. Modular Integrated Construction (MiC) is a
disruptively innovation Solution.
In panel discussion, Dr. CO
Chan (President, ISSC) was chair and all speakers discussed about participants
questions. Our discussion topic included
education on innovation, implementation and promotion of innovation, as well
as, innovation culture.
After the symposium, we
went to the venue of ISSC annual dinner. I met many friend here and took some
photo for memory.
(Left: Dr. Sammy Wan (Past
President, IISE(HK)) and I)
HKSQ Representatives
(Left: Dr. Catherine Chan, I and Dr. Aaron Tong)
Sanmina Team
(Left: Mr. William Chui (VP), Dr. CO Chan (ISSC), I (HKSQ), Mr. Solomon Poon
(VP – Quality and Operation Excellence) and Mr. Edward Law (Director,
Operations))
GP team
(Left: Dr. Sammy Wan, Mr. Cheung (Knowledge Management, GP), Mr. Larry
Lee (Customer Services & Compliance Quality Manager), Dr. Aaron Tong, I and
Mr. Harry Li (President, IISE (HK))
(Left: Mr. Henry Soo (Director of Operation, ISCEA.HK), I and Ms. Sarah
Mak (Regional Executive Director of the Quality Management Division of ASQ))
Before the annual dinner, Dr. Jason Kong (Vice-Chairman/Marketing, ISSC) presented certificates to all supporting organization. I represented Hong Kong Society for Quality (HKSQ) to receive the certificate.
In the beginning of annual
dinner, Dr.
CO Chan (President, ISSC) gave a welcome speech. He reviewed the vision, mission and value of
ISSC, as well as quality related activities in the past year.
Dr. Sammy Wan (Past
President, IISE(HK)) was the keynote speaker of ISSC Annual Dinner 2018 and his
presentation topic entitled “Applying Lean Thinking in Construction Industry to
Build for the Future”.
Firstly, he reviewed the
efficiency of construction industry in USA and found that was declining
compared with other industry. Then Dr. Wan mentioned the lean thinking in
construction because of many wastes using schedule to push for work.
With extremely poor
coordination and communication, a large amount of pending works could escalate
after starting work. So inadequate
preconditions could arise conflicts at works and design changes or errors were
primary sources of rework that was key production waste. Dr. Wan stated to use Lean and BIM together
that had synergy effects to save cost and reduce waste and increase efficiencies.
At the end, Dr. Sammy Wan
concluded Lean thinking in the industry was crucial. And he predicted that BIM and Digitalization
was the key to change the industry very soon and very dramatically.
Dr. CO Chan (President, ISSC) presented the trophy to Dr. Sammy Wan.
All guests in table 1 &
2 took a group photo.
ISSC representatives had a toast
to all guests and dinner started.
During the lucky draw
session, Dr. Aaron Tong presented a gift to Dr. Catherine Chan. She was so lucky!
Amazing that I was won the
other lucky draw and Mr. Solomon Poon gave the gift to me.
It was a very successful
Symposium and Annual Dinner. Before
left, we took a photo with Dr. CO Chan and Dr. Jason Kong to express our appreciation
for their invitation.
Reference:
It is my nine times to join ISSC annual dinner since
2010. I would like to summarize ISSC
annual night that I participated and recorded below:
20170518: ISSC 11th Anniversary and Annual Dinner 2017
- https://qualityalchemist.blogspot.hk/2017/05/issc-11th-anniversary-and-annual-dinner.html#more
20160623: ISSC 10th Anniversary and Annual Dinner 2016
- https://qualityalchemist.blogspot.hk/2016/06/issc-10th-anniversary-and-annual-dinner.html
20150611: AQBPA Award Ceremony Cum ISSC Annual Dinner
2015 - http://qualityalchemist.blogspot.hk/2015/06/aqbpa-award-ceremony-cum-issc-annual.html
20140522: ISSC Six Sigma Networking Night 2014 - http://qualityalchemist.blogspot.hk/2014/05/issc-six-sigma-networking-night-2013.html
20130508: ISSC Six Sigma Networking Night 2013 - http://qualityalchemist.blogspot.hk/2013/05/issc-six-sigma-networking-night-2013_8.html
20120510: ISSC Six Sigma Networking Night 2012 - http://qualityalchemist.blogspot.hk/2012/05/issc-six-sigma-networking-night-2012.html
20110505: ISSC Six Sigma Networking Night 2011 - http://qualityalchemist.blogspot.hk/2011/05/issc-six-sigma-networking-night-2011.html
20100505: ISSC Six Sigma Networking Dinner - http://qualityalchemist.blogspot.hk/2010/05/issc-six-sigma-networking-dinner.html
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