Quality Alchemist (品質煉金術師): The 1st World Summit for Chinese Quality

2016年7月8日星期五

The 1st World Summit for Chinese Quality

The 1^st World Summit for Chinese Quality was organized by Pre-World Alliance for Chinese Quality (WACQ) (全球華人品質聯盟(籌)), co-organized by Hong Kong Society for Quality (HKSQ) and Department of Systems Engineering and Engineering Management (SEEM), City University of Hong Kong on 8 July 2016. The founding members of Pre-World Alliance for Chinese included China Association for Quality (CAQ), Chinese Society for Quality (CSQ), Hong Kong Society for Quality (HKSQ) and Singapore Quality Institute (SQI). This Alliance was established after the 3^rd Chinese Quality Forum (CQF) in Beijing in 2015.

In the beginning, Ir. Dr. The Hon WK Lo (盧偉國) (Representative of the Engineering Functional Constituency of the Legislative Council and Chairman of HKQAA) gave an opening speech. He reviewed China history and found that Qin Dynasty strong because of focusing on science and technology. In this Dynasty, the first standardization process had been done including word and road in China. He also added the tools made by Bronze which was a complicated process at that time and not depended on one man but a team. So Quality has long history in China Culture and we needed to re-discover it and enhance its spirit again.

Since Dr. WK Lo needed to attend Legco meeting this morning, we took a group photo with all participants first.

Then HKSQ chairman Mr. Peter Fung (馮光) gave a welcome speech and introduced the 30^th anniversary of HKSQ and briefed our development history.

Dr. KS Chin (錢桂生) (Associate Head and Associate Professor, SEEM Dept., CityU; Former Chairman of HKSQ) gave a welcome speech and briefed the first Quality Degree course named “Bachelor of Engineering in Total Quality Engineering (BENG TQE)” in Hong Kong.

After that Prof. Tang Xiaoqing (唐曉青) (Vice-chairperson, CAQ) gave speech on behalf of Pre-World Alliance for Chinese Quality (WACQ) and held the ceremony of the 1^st World Summit for Chinese Quality (WSCQ).

Each society representative took a photo for established WACQ.

(Left: Mr. Peter Fung (馮光) (HKSQ), Mr. Liu Li Tsung (劉黎宗) (CSQ), Ms. Duan Yihong (段一泓) (CAQ), Prof. Tang Xiaoqing (唐曉青) (CAQ), Mr. Kenneth Liang (梁偉賢) (SQI) and Dr. Lotto Lai (黎劍虹) (HKSQ)).

The first keynote speaker was Prof. Tang Xiaoqing (唐曉青) (Vice-Chairman, CAQ) and her topic entitled “The road for enhancing Made in China’s Quality” (中國製造的質量提升之路). Prof. Tang shared five sub-topics included “Made in China is the source of international market demand”, “China’s product quality improved continuously”, “Enterprise quality management enhancing continuously”, “Chinese manufacturers faced some challenges” and “All dimensional improvement to the Made-in-China’s product”.

Then Prof. Tang briefed the overview of China Quality and achievement. She also introduced different famous companies’ quality management included CASC (中國航天), Huawei (華為) and Gree (格力). The first quality management system mentioned was Double Zero Management in CASC. It was separated into Technology Circle and Management Circle that rocket achieved 98.7% successful rate. Then Huawei had Production Failure Predication Mechanism, as well as, Gree’s Quality Innovation Driving Ring (D-CTFP where C-Customer, P-Process, F-Failure Analysis, T-Technology).

Finally, Prof. Tang mentioned how CAQ implemented government plan to enhance Quality in all dimensions. It included Made in China 2015, Quality Development Program (2010-2020), CAQ – China Quality Award, Seminars and Workshops, Publications and international conference. So that enterprises were expected to be responsible on Quality & Safety, CSR, Quality Management and Technology, Leadership and Technology Innovation.

I as organization committee chair presented certificate to Prof. Tang Xiaoqing

Then tea-break for networking among quality professionals was arranged.

Minda and I took a photo for memory. She is the most important person-in-charge for organizing this summit's logistic including program book, speaker information, back drop, etc.

The second keynote speech named “China Original Science Subject – Extenics” (中國原創的學科可拓學). Prof. Cai Wen (蔡文) and Prof. Yang Chunyan (楊春燕) both presented in this topics.

Prof. Cai Wen (蔡文) (Founder of Extenics and The Director of International Academy of Extenics (HK)) was the second keynote speaker and his topic named “Creativity Revolution” (創意的革命). Prof. Cai briefed the Extenics research focus and history as well as the achievement in his 40 years research life in Guangdong University of Technology. The Extenics is a multi-discipline subjects included Philosophy, Mathematics and Engineering.

Firstly, Prof. Cai briefed the Basic-element theory (基元) that included Matter-element (基元), Affair-element (物元) and Relationships-element (關係元). Moreover, he mentioned the background behind Extenics was from Set Theory. However, he found that the traditional set theory and fuzzy set theory were not enough to describe the contradiction situation. He developed the Extenics Set Theory and then elaborated into different topics such as Extensive Engineering, Logic, Management, Sales, etc.

And then Prof. Yang Chunyan (楊春燕) (Director, Institute of Extenics and Innovation Methods, Guangdong University of Technology) presented the topic named “Extenics Innovation Method – Enhancing Quality Innovation” (可拓創新方法助力品質創新). She said Quality Innovation needed to consider the method first.

Prof. Yang reviewed the history of Innovation Method development. TRIZ had been developed for 70 years and Extenics had been established for 33 years. They could complementary each other. However, TRIZ required user with engineering knowledge so that was more difficult for public use. Extenics used Basic-element theory to describe the world affairs which aimed to standardizing, details and quantitative, as well as, computerization. After that she briefed the four steps of Extenics and they were Model, Extension, Transformation and Selection. Four basic extensible directions (四種基本拓展的方向) were Divergence (發散樹), Correlative (相關網), Implication (蘊含系) and Opening-up (分合鏈); Four pairs of conjugation were “Real vs Virtual”, “Hardware vs Software”, “Plus (+) vs Minus (-)” and “Obvious vs Hiding”. Finally, She briefed the Selection criteria and steps.

During Q&A, ISIHK President Dr. Daniel asked a question about application. Prof. Yang said it had implemented in some primary school education and some consumer product companies (e.g. lighting).

I as organization committee chair presented certificate to Prof. Cai Wen and Prof. Yang Chunyan.

Dr. Chih-Han Wang (王治翰) and Prof. SP Kuan (官生平) (Exco member, CSQ) was the third speaker represented CSQ. Since Dr. CH Wang had not joined the summit this time, Prof. SP Kuan represented him to present the topic “What Roles Can Quality Organizations Play Under “One Belt One Road” Initiative” (在『一帶一路』框架下品質專業組織可擔負的國際社會責任). Prof. Kuan quoted Dr. Wang statement that “Our quality management level needs to be improved and National TQM will raise in 2020.”

Then Prof. Kuan briefed the international quality organizations development history including ASQ (1946), JUSE (1946), EOQ (1956), IAQ (1969), APQO (1985), ANQ (2002), (MEQA) (2006), WAQ (2006). Based on One Belt One Road, CAQ was proposed to lead other associations under ANQ and WACQ to enhance the countries quality and social responsibility. At the end, Prof. Kuan proposed the continual improvement mechanism to improve industries in One Belt One Road countries using 5 year plan.

I as organization committee chair presented certificate to Mr. Liu Li Tsung (劉黎宗) (President, CSQ) for Dr. Chih-Han Wang and Prof. SP Kuan.

The fourth speaker was Mr. Too Meng Ken (杜明庚) (Exco, SQI) and his topic was “Lee Kon Chian who use of Confucianism and Quality Management to established his business empires in Malaysia and Singapore” (善用儒家思想及品质管理来创造马来西亚和新加坡商业王国-李光前). Mr. Too introduced Mr. Lee Kon Chian the rubber king in Malaysia and briefed his history from 1893 born in China and then went to Singapore in 1903 (only 10 years ago).

Then Mr. Too shared Mr. Lee’s Enterprise Culture and Business experience as follows:

1) Seize the opportunity to seek development

2) Steady and flexible capital arrangement

3) Honesty, Credibility, Strict and Cautious

4) Select the right man for the right job

5) Set an example and work by himself

6) Management scientifically

7) Reduce Cost and Enhance Quality

8) Get information and analyze it

9) Influence by Confucian and Filial

Finally, Mr. Too quoted Mengzi statement to conclude his talk that “When you assigned a great work by god, you must suffer among your spirit and body before you are ready to take this work”.

I presented certificate to Mr. Too Meng Ken.

We led speakers and guests to CityU Chinese Restaurant for lunch. There are four tables.

Prof. Fugee Tsung (宗福季) was the fifth speaker and his presentation named “Quality Engineering faces the Challenges of Innovation and Big Data” (質量工程面對大數據及小數據的挑戰). Firstly, he pointed out Quality implied to Taste (品味) that Technology met Art! Then he shared the innovation idea that it was separated into two parts and they were Incremental Innovation (could use DMAIC for analytical problem solving) and Breakthrough Innovation (Creative problem solving).

Then Prof. Tsung briefed the Big Data which used from manufacturing to service industry. In 1997, Citibank hired Motorola University to teach Six Sigma defect reduction and cycle time reduction (CTR) to its employees. Then American Express, Bank of America, JPMorgan, Chase, Merrill Lynch and Vanguard were used Six Sigma in different stages. After that he introduced the book named “Big Data – A revolution that will transform how we live, work and think” and discussed three key questions from this book below.

1) End of Sampling?

2) End of Exactitude?

3) End of the Pursuit of Causality?

I presented certificate to Prof. Fugee Tsung.

The sixth speaker was Ms. Duan Yihong (段一泓) (Under Secretary, CAQ) and her presentation topic entitled “The Holistic Value Chain and People-oriented Quality Management” (全價值鏈以人為本的質量管理). In the beginning, Ms. Duan briefed the quality concept development from “Conformance” to “Fit for Use” and then to “Big Q”; and quality management from “Inspection” to “Statistic QC” to “TQM”.

Then Ms. Duan mentioned the people-oriented management which started from QCC. She said that “Quality is the core value of customer” in this century. Moreover, she introduced Kano model to explain the attractive quality concept. Then she quoted some failure case such as Toyota break case. It was because Toyota expanded too fast to educate their staff as traditional and sequence of safety, quality, quantity and cost was changed. Then she quoted Alibaba statement “Let the world not difficult to do business” (让天下没有难做的生意). Finally, Ms. Duan introduced the Holistic Value Chain and People-oriented Quality Management Model which included the requirement and measures among Customer, Staff, Partner and Owner, as well as Society.

I presented certificate to Ms. Duan Yihong.

Prof. Ching-Chow Yang (楊錦洲) (Professor, Department of Industrial and Systems Engineering, Chung Yuan Christian University) was the seventh speaker and his topic named “The Way of Chinese Enterprises Quality Improvement through Personal Consultancy Perspective” (論華人企業品質提升之道-從個人顧問經驗之觀點). He discussed some history of quality development in Taiwan and China. And then he pointed out some inherent Chinese Culture negative factors on Quality and showed as follows:

1) “Almost (差不多)”

2) “Don’t like Recording” (疏於書面記錄之習性)

3) “Inert on Discretionary”(便宜行事之惰性)

4) “Lack of Problem Consciousness” (欠缺問題意識)

5) “Regarding Harmony as Fundamentality” (以和為貴的假象)

6) “Lack of Quality Responsibility” (欠缺品質責任), and

7) “Insufficient of Professionalism” (敬業精神不足).

After that Prof. Yang raised the following solution to enhance the Chinese Enterprises Quality.

1) Top Management Commit and Insist to Quality

2) Holistic Quality Training to all staff

3) Standardization

4) Established Quality Management System and Operation

5) Continuous Improvement and “Foolproof” (防呆) (HaHa…Taiwan's navy mistakenly launched a supersonic anti-ship missile due to human error.)

6) Daily Management and KPI control

7) Incubate Good Quality Culture and Implementation

Then he pointed out some good enterprises as example. At the end, Prof. Yang concluded that only took effective measures to eliminate the negative factors in order to transcend Western and Japanese companies through the quality competition.

Then certificate was presented to Prof. Ching-Chow Yang.

The eighth speaker was Prof. Goh Thong Ngee (吴桐毅) (NUS) and his presentation topic was “The 21^st Century Quality Management Strategy Thinking” (质量管理思维在二十一世纪应有的战略性变化). In the beginning, he introduced quality management mainly form western but he had met Prof. Liu Yuanzhang (劉源張) to discuss the quality strategy change. Then he told use when he arrived Hong Kong. He saw “A Sign of Quality You Can Trust” in HK airport.

After that Prof. Goh briefed HONDA Concept of Quality that was Here, One-off, Now, Defined and Article. But we needed new concepts to face society that uncertain market & population mobility, many transaction, brand, globalization and service/management/software. Then Prof. Goh mentioned seven big trends including Aging, City Expansion, Use up Resource, Information overflow, Education, Service and Clime change. Business leaders, quality professionals, customers and consumers needed to aware such change. Finally, he quoted Peter Drucker that If new things needed, it should stop the old one. He also quoted Charles Darwin that “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.”

Then certificate was presented to Prof. Goh Thong Ngee.

The ninth speaker was Mr. Jiangtao Hu (胡江濤) (Vice President, ZTE Corporation) and his presentation named “The HISC & Quality Management in M-ICT Era” (M-ICT時代的智慧供應鏈與質量管理). Mr. Hu said it was a M-ICT Era that all things mobile connect with M label. ICT means Information Communication and Technology. M means Man to Man, Man to Machine, Machine to Machine, and Mobile.

Then Mr. Hu explained HISC meaning that Highly Intelligent Supply Chain which included IoE, Real-time Perception, Information Automation, Intelligent Decisions and Cross-Industry Collaboration. Smart factory-Intelligent was introduced. Finally, Mr. Hu raised Big Data application in quality management.

Then certificate was presented to Mr. Jiangtao Hu.

Afternoon tea break, we took a photo with Singapore and Taiwan representatives.

Dr. Victor Lo (盧興猷) (Vice Chairman, ISIHK) was the tenth speaker and his topic was “Create another Quality Peak – Development of Chinese-style QC and Innovation Method” (再創品質高峰 -- 開發中國式的品管及創新方法). Firstly, Dr. Lo reviewed his 30 years quality journey. Then he raised from TQM to Total Ethical Management. He found that Chinese had two golden hill was not discovered. The first one is Chinese ancestors’ philosophy could be applied in the management. The second one is to develop Innovation method. Based on Dr. Lo previous study, he separated different Confucian Principles among Leader, Everybody, Ego and Collective. Four factors were Benevolent Kingship, Virtuous Introspection, Moral Dynamism and Self-Erudition.

Dr. Victor Lo then briefed his recently development on Innovation method named Innovation Quality Improvement (IQI) which combined human centered innovation and systematic innovation. The definition of innovation he proposed as “Need”(需), “New” (新), “Function” (用) and “Value” (值).

Then certificate was presented to Dr. Victor Lo.

The eleventh speaker was Prof. Dennis Tien (田墨忠) (Asso. Professor, Vanung University) and his topic was “To build the Chinese Business Quality Culture based on Integrity as Core Value” (打造以誠信為核心價值觀的華商品質文化). Firstly, Prof. Tien briefed Quality-Mind, Enterprise Culture and Quality Culture, as well as Chinese Business Corporation Culture.

In the traditional Chinese Corporation Culture, they emphasized “Integrity”. Then he quoted some serious cases for discussion such as “Volkswagen (VW) had been lying about their cars' emissions” and “Mitsubishi lied about fuel economy numbers for 625,000 cars”. At the end, Prof. Tien concluded that Integrity is the foundation of Quality Culture in Enterprise.

I as organization committee chair presented certificate to Prof. Dennis Tien.

Dr. Catherine Chan (陳燕屏) was the last speaker and her topic entitled “Quality Function Deployment (QFD) built-in Ancient Farming Wisdom” (「品質機能展開」(QFD)內藏的遠古農耕智慧). She said one of QFD key factors was identify customer need and it needed team work to analysis the data and like farming and seeding.

Then Dr. Chan pointed another factor of QFD implied in TQC which was come from Dr. Kaoru Ishikawa. His idea was that “Quality control implementation aimed to develop, design, manufacture and service the most fit and economic product to fulfil clients’ needs.” That mean “Just” Quality, Price and Amount. Finally, Dr. Chan concluded that “The ultimate aim of quality control is to make life better for the world as a whole”.

I as organization committee chair presented certificate to Dr. Catherine Chan.

Before the end of the summit, Dr. Aaron Tong (唐偉國) (Former Chairman, HKSQ) was the facilitator of the discussion forum. We invited each association/society representative to join this discussion. (Left: Dr. Mickey Li (李榕) (Chairman, SZAQ), Dr. LC Koo (Chairman, MQMA), Ms. Duan Yihong (段一泓) (Under Secretary, CAQ), Mr. Liu Li Tsung (劉黎宗) (President, CSQ), Mr. Kenneth Liang (梁偉賢) (Chairman, SQI), Mr. Peter Fung (Chairman, HKSQ) and Dr. Aaron Tong (Former Chairman, HKSQ))

Mr. Peter Fung was the last guest to share his idea on the World Alliance for Chinese Quality and the future of this summit.

Ms Angela Wong (Vice-chairman, HKSQ) gave a closing remark.

She also invited Mr. Liu Li Tsung (President, CSQ) to briefed the 2^nd World Summit for Chinese Quality in Taiwan and together with the 30^th Anniversity of QCC would be held in Nov 2017.

Lastly, Hong Kong Team took a group photo for memory.

For celebrating the success of today’s summit, we had a dinner in CityU Chinese Restaurant. Some photos took to record this happy moment. (P.S. Since the date of summit is also my birthday, all guests had sung a song for me. Many thanks!)