Before the conference, I met Mr. Kesson Lee (Secretary-General, HKCTC) and took a photo for memory.
In the beginning of the conference, Mrs. Katie Altoft (Chairperson, ISO/TC 176) gave a welcome remark. She thanked all participants and introduced the speaker Dr. Nigel H. Croft who had been actively involved in Quality Management since 1974. He is a Chartered Engineer and Chartered Quality Professional in the UK, a Fellow of the Chartered Quality Institute, an IRCA-registered Principal Auditor of QMS and a Senior Member of the American Society for Quality.
Then Mr. Wong Wang-wah (Executive Administrator, Product Standards Information Bureau, ITC) gave a welcome speech. He said ISO 9001 related to our daily life and there were approximately 1.1 million ISO 9001 certificates in the world and still growing. In Hong Kong, 14 Certification Bodies (CBs) were accredited by HKAS under HKCAS scheme. Moreover, there had more than 140 observers in TC 176 in Hong Kong.
After that Mrs. Agnes Mak (Executive Director, HKPC) gave welcome mark. She told us a story about four people named “Everybody”, “Somebody”, “Anybody” and “Nobody”. The boss asked “Everybody” to do an important job. “Everybody” replied sure and said that “Somebody” would do it. “Anybody” could have done it, but finally “Nobody” did it. Under the ISO 9001:2015 implementation, all staff would know their role and responsibility.
Then all guest speakers took a group photo.
(Left: Dr. Nigel H. Croft, Mrs. Agnes Mak, Mrs. Katie Altoft and Mr. Wong Wang-wah)
The guest speaker was Dr. Nigel H. Croft (Chairperson, ISO/TC 176/SC2 (Quality System); Member of ISO/TMB/JTCG (Joint Technical Coordination Group)) and his topic named “Some insights into the new ISO 9001:2015). Firstly, he made a joke that ISO was not International Sightseeing Organization. It should be the International Organization for Standardization (ISO). Moreover, he said “Certification to ISO 9001” should be a result of a well-implemented quality management system!
Then he introduced all TC 176/SC2 members to us. Then he introduced the ISO mission supported sustainable and equitable economic growth, promote innovation and protect health, safety and the environment. In addition, TC 176/SC2 vision was “SC2’s products are recognized and respected worldwide, and used by organizations as an integral component of sustainable development”.
Dr. Nigel H. Croft explained different management system had their specific focus and those management system included ISO 9001, ISO 14001, ISO 45001, ISO 50001, ISO 22000, etc. Their results focused were showed as following diagram.
Then he mentioned the three core concepts in Modern Management Systems included “Identify the processes”, “Risk-based thinking” and “PDCA”.
Then he introduced the “Generic Process” under PDCA and process approach. He used his waiting aeroplane boarding story to explain the other interested parties. (The transfer bus to airline B2B relationship did not consider the end user feeling in the past!) Another concept was undesired output which also considered as quality problem. The most important stage was “Planning” which considered RISK in the beginning of each process.
After that Dr. Nigel H. Croft mentioned the key change below.
1) 7 Quality Management Principles (Process approach combined with system approach)
2) Future Concept topics where some in the ISO 14001 and other would be applied in future.
3) Some other changes were summarized in the following diagram.
4) Some “deleted” requirements included “Preventive action”, “Quality Manual” and “Management Representative”.
Finally, Nigel demonstrated some free guidance on the ISO website.
After the conference, I took a photo with Dr. Nigel H. Croft and Mr. Cliff Poon (SGS and HKSQ members).
ISO - http://www.iso.org/iso/home.html
ITC - http://www.itc.gov.hk/en/welcome.htm
HKCTC - http://www.hkctc.gov.hk/en/home.html
HKAS - http://www.itc.gov.hk/en/quality/hkas/about.htm
HKSQ - http://www.hksq.org/