Quality Alchemist (品質煉金術師): HKQAA Symposium 2012

2012年12月1日星期六

HKQAA Symposium 2012 - Part 2

HKQAA Symposium 2012 was annual big event organized by Hong Kong Quality Assurance Agency (HKQAA) and it was held on 30th November 2012. Hong Kong Society for Quality (HKSQ) was one of supporting organization and the event counted as the final activities in World Quality Month. The symposium’s frame entitled “Farsighted Management Strategies in an Unpredictable World” and I summarized it below for sharing.

I took a photo with HKSQ & HKQAA friends in front of the symposium banner.

(Left: Coleman Tse, I, Sammy Wan and Mr. Thomas Ma)

Afternoon Session

Ir. Prof. Peter K.W. Mok (Chairman of HKQAA) gave an opening speech. He said to work the talk on sustainability, CSR, ISO 50001, CDM and ISO 22301, etc.

The first speaker in afternoon session was Ms. Connie Sham (Senior Manager of Strategic Business, HKQAA) and his topic entitled "Findings of Hong Kong building sustainability research".

Ms. Connie Sham introduced the project "HKQAA SBI Benchmarking Research" which was funded by the Sustainable Development Fund from the Council for Sustainable Development. The research aimed to find out the performance of the sustainability of buildings of different types and ages in Hong Kong and to form the HKQAA SBI measurement benchmarks. The methodology was used questionnaire survey for two separated categories of building and the figure was reported on the basis of "per 10,000 square feet of saleable area of building". The figure was based on the last 12 months data. Summary table was demonstrated below.

At the end, Ms. Connie Sham showed some photos of real sustainable building for sharing.

The second speaker was Mr. Chan Siu Tack (Assistant Director (Estate Management), Housing Department, HKSAR) and his presentation named "Striving for Sustainability in Existing Public Housing".

Mr. Chan introduced the Core Values and Commitment of Housing Department. Then he explained their Building Sustainability Strategy which separated into three levels. They were Corporate Level, Operation Level and Community. For Operation Level, sustainability-focused maintenance strategy was employed. The total maintenance scheme was launched in 2006 and conceptual model was showed below.

Comprehensive structural investigation programme was introduced such as "Multi-pulse sequencing to rectify basement water leakage" and "Hydro-scarification to remove delaminated concrete from slab". Then Estated Improvement Programme was also mentioned.

It was found electricity consumption was reduced continuously. Mr. Chan said the challenges ahead included facilitate the aging population living in the existing buildings and cater for future needs of next generations; higher expectation from the public; and more stringent statutory requirements.

Mr. Lewis Lam (Assistant General Manager, Kai Shing Management Services Ltd.) was the third speaker and his topic was "Energy management of ICC - the tallest skyscraper in Hong Kong".

Mr. Lam said International Commerce Centre (ICC) located near Kowloon MTR station and property information was showed.

Mr. Lam introduced their ISO 5001 EnMS cycle model and their different system for energy saving such as Building Management System (BMS), Electrical System Control, Power Monitoring System (PMS).

Then Mr. Lam identified three significant energy sources as MVAC System, Electrical System and Lift & Escalator System. Mr. Lam said they had collaborated with professional bodies (PolyU) to enhance energy efficiency in ICC such as Energy Saving in Air Conditioning and Lighting, Chilled water supply temperature optimization, optimizing operation for Lift & Escalator system.

Afternoon networking break, Mr. Rick Truscott (Director - Generation, CLP Power Hong Kong Limited) was the forth speaker and he presented the topic "Relationship Contracting: a strategy for performance improvement".

Mr. Rick Truscott introduced the effective maintenance in Power Stations were crucial to ensure asset reliability and operational efficiency. Then he introduced the journey to Relationship Contracting.

He explained how to transform from the traditional maintenance strategy (Maintain low cost by individual job bidding) to New maintenance strategy (Relationship Contracting).

He raised three key success factors as follows:
- Process (select right contractor partner)
- Partnering (adopt new contractual relationship)
- Performance (bring added values sustainably)
The last slide was explained how to drive contracting partner for better performance. He focused on Safety, Technical and Economic.

The last speaker was Mr. John Lamond (General Manager, Safety, Security and Business Continuity, Airport Authority Hong Kong) and his presentation entitled "Operational Risk, Business Continuity & Crisis Management - Philosophy, Methodology and Implementation".

Firstly, Mr. John Lamond introduced Hong Kong International Airport (HKIA) which had two runways (3800m) and their international passengers (52.75M) was the third busiest in the world in 2001. For international cargo throughput, Hong Kong is the number one (3941k).

Then Mr. John Lamond briefed HKIA risk landscape in the slide. He quoted some regulatory compliance framework for reference such as Internation Standards & Recommended Practices (ICAO).

After that Mr. John Lamond mentioned HKIA Risk Management Philosophy that validated measures in place to enable an immediate, pre-planned, proactive and validated response to any foreseeable and probable disruptions in order to minimize negative impacts to the Authority's operations, reputation and profitability. The following Emergency Procedures Manual (EPM) used in HKIA.

Emergency Procedures Manual (EPM) is a part of HKIA Business Continuity Manual (BCM). BCM's content was showed below.

The linkages between BCM and EPM was demonstrated. Mr. John Lamond summarized that their risk management, business continuity and crisis managmeent aimed to maintain the flows of passenger, baggage, cargo, aircraft and information safely.

Panel Discussion was performed at the end of Morning Session and the guest moderator was Dr. Nigel Croft (ISO Technical Subcommittee on Quality Systems (ISO/TC176/SC2)).