Quality Alchemist (品質煉金術師): HKQAA Symposium 2012

2012年12月1日星期六

HKQAA Symposium 2012 - Part 1

HKQAA Symposium 2012 was annual big event organized by Hong Kong Quality Assurance Agency (HKQAA) and it was held on 30th November 2012. Hong Kong Society for Quality (HKSQ) was one of supporting organization and the event counted as the final activities in World Quality Month. The symposium’s frame entitled “Farsighted Management Strategies in an Unpredictable World” and I summarized it below for sharing.

I took a photo with HKSQ friends in front of the symposium banner.

(Left: I, Mr. Victor Chan and Dr. Albert Tsang)

Morning Session

In the beginning, Ir. Prof. Peter K.W. Mok (Chairman, HKQAA) gave a welcoming speech. He said we needed to have new direction, position and strategy to face environmental challenge (e.g. Climate Change).

Mrs. Mimi Cunningham (Director of HR and Sustainability, The Hong Kong Jockey Club) gave a keynotes speech. She discussed the sustainability roadmap that would be the global solution for global environmental problem.

Then the Kick-off Ceremony of HKQAA-HK Jockey Club Cooperation in Carbon Disclosure Platform was started.

Mr. Alfred Sit (Acting Direction, EMSD, HKSAR) was the first speaker and his topic entitled "Systematic approach to managing organizational risks".

Mr. Sit briefed the simple reason of business fail which products / service was either no longer needed or not competitive. Some examples were described such as Kodak film, Walkman, etc. Then he explained the threat of EMSD. The monopoly age in the past was mentioned as follows.

In 1999, it was opened the competition because of Electrical & Mechanical Trading Fund establishment.

They faced the threats such as downsizing. Mr. Sit told us their journey to survival included productivity enhancement and quality brand building, as well as, customer-focused service. EMSD quality journey was showed below.

At the end, Mr. Sit shared Book of Rites (禮記・大學) which stated "we must reflect and renew our learning every day." (苟日新，日日新，又日新。)
Mr. Jeff Huang (Managing Director for Greater China, Intercontinental Exchange) and his topic was "Visibility of Pricing Carbon in China".

Mr. Jeff Huang introduced Intercontinental Exchange (ICE) emission market in EU and its Carbon Exchanges Market Shares was about 94.19% upto Oct 2012. Then he briefed Caps as a tool in the 12th Five-Year Plan in China below.
- Increase the proportion of non-fossil fuels in energy consumption to 11.4% by 2015;
- Reduce energy consumption per unit of GDP by 16% from 2010 level;
- Reduce CO2 emissions per unit of GDP by 17% from 2010 level;
- Reduce SOx emissions by 8% from 2010 level;
- Reduce NOx emission by 10% from 2010 level.
The schedule of this pilot project in China was showed below.

A historical crossroads of China's Commodity Markets was introduced which included Crude Oil Trading, Natural Gas Trading, Electricity Trading, Interest rates/CDS/Currency, and Environmental. Leveraging financial innovations can create a balanced growth over the next 30 years. The "environmental exchanges" and the traditional China Securities Regulatory Commission (CSRC) regulated commodity exchanges. The temporary management of GHG emission trade method was described in Chinese in the following diagram.

The third speaker was Ms. Debra Tan (Director, China Water Risk) and she presented the topic "Water: Hidden Risks to Businesses".

Ms. Tan discussed water is the next oil and water crisis in China. The diagram stated the water statistic in China and compared its internal annual renewable resources with Iran and USA.

Experts said that water demand would larger than water supply by 2030. The dark regions in China would be running dry! Saving water and introducing new technology was necessary, otherwise, water wars could be happened.

After networking break, the forth speaker was Mr. Antony Ma (Chairman, Cloud Security Alliance Hong Kong & Macau Chapter) and his presentation title was "Cloud Computing Risk Management". Mr. Antony Ma introduced Cloud Security Alliance, which was not-for-profit organization, aimed to promote the use of best practices for providing security assurance within Cloud Computing, and provide education on the uses of Cloud Computing to help secure all other forms of computing.

Mr. Ma explained Cloud was equal to Outsourcing which depended on Expertise, Efficient and Economic. Then he discussed the cloud was evolving from "Contained Data and Firewall Protection of the Internal Network" to "Data Flows Everywhere and Users Access from Anywhere".

From HKPC Survey, the following reasons of not using Cloud were identified.
- Concerns about security (50.0%)
- Uncertainty about what cloud solutions are available on the market (41.6%)
- Uncertainty about how to choose the right cloud solutions (35.1%)
- Lack of skills for using cloud or related IT applications (30.2%)
- Unfamiliar with cloud concepts and technologies (25.2%)
- Others (10.0%)
The following diagram showed the latest attack report on Cloud Security.

Then Mr. Ma analyzed the risk moving and not moving to Cloud and introduced the Risk Assessment. One comment from European Network and Information Security Agency (ENISA) stated "The massive concentrations of resources and data present a more attractive target to attackers, but cloud-based defences can be more robust, scalable and cost-effective." Finally, Mr. Ma mentioned six points to be considered for Cloud Security.
1. Selection of Cloud Service Provider
2. Contractual and commercial Terms
3. Access Control
4. Data Protection
5. Cloud Administration
6. Service Continuity

The last speaker of morning session was Dr. Nigel Croft (Chairman, ISO Technical Subcommittee on Quality Systems (ISO/TC176/SC2) and his topic named "Upcoming strategic changes to ISO's management system standards".

Firstly, Dr. Nigel Croft introduced the mission of ISO that it develops high quality voluntary International Standards which facilitate international exchange of goods and services, support sustainable and equitable economic growth, promote innovation and protect health, safety and the environment. He joked that ISO did not stand for International Sightseeing Organization.

Dr. Nigel Croft showed the positioning of ISO standards in Economic growth, Environmental integrity and Social responsibility. Then he explained the management system which interacted within processes included hardware, software and humanware.

Moreover, Dr. Nigel Croft introduced ISO Directives Part 1:2012 which defined the common structure and format for all new ISO management system standards. The Planning (clause 6.2) were shared that objective achievement should be determined:

- What will be done

- What resources will be required

- Who will be responsible

- When it will be completed

- How the results will be evaluated.

Finally, Dr. Nigel Croft concluded the major changes of ISO 9001 would be:

- Update ISO 9001 to reflect modern business practices, changing business environment, etc.

- Provide more emphasis on achieving product conformity

- Simplification of language

- Improve compatibility with other management system standards

The probable high-level timing for ISO 9001:2015 was showed below.

Panel Discussion was performed at the end of Morning Session and the guest moderator was Dr. Nigel Croft (ISO Technical Subcommittee on Quality Systems (ISO/TC176/SC2)).