ESG Seminar – How to use “Collective Innovation” to engage Post-80s & 90s Staff Effectively

The first Executive Study Group (ESG) seminar 2017 – Leadership Strategy series named How to use Collective Innovation to engage Post-80s and 90s Staff Effectively was held by the ESG, Asia Pacific Institute for Strategy Limited (APIFS) and the Hong Kong Science and Technology Parks Corp (HKSTPC) on 28 Feb 2017.  I would like to summarize the seminar for sharing below.

In the beginning, Dr. Mark Lee discussed his recently study report named “Happiness Ranking of Hong Kong” and then briefed today’s seminar content included “Bringing Out the Best” in Post-80s & 90s Generations, their grew up environment, Myths and Reality about them.  Finally, 7 strategies of Collective Innovation was proposed to handle them.

Firstly, Dr. Mark Lee briefed some misleading advice to handle millennials.  Most of actions were wrong.  Read needs of millennials were strong, highly engaged managers. Structure and boundaries; guidance, direction, support and coaching were needed.  Clear expectations and know somebody was keeping score; and understood the context of work every step of the way.  Post-80s and 90s all are purchasing success.

Then he explained the different definition of Millennials and their growth environment as follows:
-          First-wave Millennial (those born 1978 through 1989) as “Generation Y” (so-called Post 80s)
-          Second-wave Millennial (those born 1990 and 2000) as “Generation Z” (so-called Post 90s)
They faced SARS (2003) when studied in primary school and then met Financial Tsunami 2008 when studied in high school or university.  Moreover, their life under “Helicopter Parenting”!

Then comparing the population with Tertiary Education in Hong Kong between 1981 and 2006 was studied.  It was found that 7.46% of university graduate against 46.67%.  It demonstrated how large competition for graduate jobs among Post-80s.  Another topic was “Globalization”! They needed to complete to the whole world.  

After that Dr. Mark Lee mentioned 13 Myths and Reality about Post-80s and 90s and recorded below.
Myth 1: Millennials are disloyal and unwilling to make real commitments to their employers.
Reality 1: There is no Kingdom Loyalty but Free Market Loyalty (They called it “Just-in-time Loyalty”.)

Grunt Work
Myth 2: They won’t do the grunt work.
Reality 2: They are so eager and want more credits.  They don’t believe long-term rewards.

Knowledge and Overconfidence
Myth 3: They don’t know very much and have short attention spans.
Reality 3: It is because of information overflow era that more information available at their fingertips than anyone ever has before.
Myth 4: They want the top job on day one.
Reality 4: They want to seek improvement and invent new things and no interest in taking their time to “get a feel for the place.”

Myth 5: They need work to be fun.
Reality 5: They want to be taken seriously and see how to fit in big pictures (to be challenged).

Myth 6: They want to be left alone.
Reality 6: They want managers who know who they are and want engagement; as well as, they expected services provided from supervisors.

Dependence and Career Flexibility
Myth 7: They want their managers to do their work for them.
Reality 7: They expected high-quality teaching.
Myth 8: They don’t care about climbing the well-known career ladder.
Reality 8: Millennials’ career paths would be irregular and diverse (not expect a straight path) and self-building path (DIY Uniqueness).

Financial Rewards
Myth 9: Money and traditional benefits don’t matter to them.
Reality 9: They want the best deal but money and benefits are only a threshold issue. 
Myth 10: Money is the only thing that matters to them.
Reality 10: If specific actions, they are asking for more.  Millennials care about five other things included Schedule, Relationships, Task Choice, Learning Opportunities and Location.

Respects to Others
Myth 11: They don’t respect their elders.
Reality 11: They do respect their elders but they want to be respected too. (Win-Win Collaboration)

Technology-Oriented vs People-Oriented
Myth 12: They want to learn only from computers
Reality 12: They want human and computer integrated learning.
Myth 13: It’s impossible to turn them into long-term employees.
Reality 13: Daily engagement could turn them into long-term employees.

After that Dr. Mark Lee introduced seven Collective Innovation Strategies across generations.  

1)      Treat Millennials Seriously starting from Day One
Some examples to engage post 80s & 90s that CEO personal welcoming to new staff on Day One of joining the company (e.g. Sulwhasoo that only employ new staff in the one special day in each month)

2)      Build up Small but Meaningful Job Portfolios early
It is like to play a game and improved in every step.  So called Meaningful Role Problem that unbundle complex roles and then rebuild them one tiny piece at a time.

3)      Tap into their Savvy of Digital Knowledge
Employed their digital knowledge because they are familiar in that environment and could give advices.

4)      Turn them into Knowledge Workers contributing Advices
Now, everyone is knowledge worker and we need to leverage information.

5)      Show them your Care but don’t pretend as Friends
That’s connection by knowing them but not loving them.  Just care enough to help them succeed at work.

6)      Give them Structure and Boundaries to Innovate within
They would like to avoid unnecessary mistakes through guidelines but allow them to express creativity.  Ask them to do “Feasibility Study” is the best!
As CEO, the following two questions are useful.
“What are your difficulties?”
“What can I do to help you?”

7)      Change Annual Appraisals into Frequent Check-ins
Dr. Mark Lee said 1.5 years was the maximum tolerance.  So annual appraisal was too late but frequent check-ins was must.  That’s as Facebook collection of LIKE.

Before the end, Dr. Lee asked us to do excise to select two most difficult strategies for discussion.  

HKSTP - www.hkstp.org
Asia Pacific Institute for Strategy Limited (亞太策略研究所有限公司) – www.apifs.org


Innovation Talk named “Quality Innovation & Extenics” (品質創新與可拓學) to PolyU Student

I was honor to be invited by Dr. Walter SL Fung (Teaching Fellow, Department of Computing, Hong Kong Polytechnic University) to give an Innovation Talk named “Quality Innovation & Extenics” (品質創新與可拓學) to his students under the subject named “COMP 1B03 Innovation and Entrepreneurship: The Rise of the ICT Industry in China” on 27 Feb 2017.  Most students are from year 1 or 2 in undergraduate program such as BSc (Hons) Scheme in Computing.  Before the talk, I took a photo with Dr. Walter Fung (my EngD cohort) for memory.

In the beginning, I introduced Hong Kong Society for Quality (HKSQ) and its history because the topic related to Quality.  We are the 30th anniversary in 2016/17 and then I introduced our different activities, as well as, ASQ quality professional certifications to students for their future career development.

After that I started my topic “Quality Innovation & Extenics”.  Firstly, I introduced the concept of Innovation and define the scope of Quality Innovation, and then I briefed the evolution of quality and innovation tools development. Lastly, I introduced the Extenics and its innovation method.

The definition of Innovation from different standards such as ISO 9001:2015, BS7000-1:1999 and CEN/TS 16555-1:2013 were mentioned and then I explained the different between Invention and Innovation that Invention is the creation of a new idea or concept, and innovation is turning the new concept into commercial success or widespread use.  The scope of Quality Innovation was shown in the following diagram that the sub-set in green color under Quality field. Then I introduced different innovation tools such as Brainstorming, Creatology, Six Thinking Hats, Thinkertoys, Design Thinking, TRIZ, USIT, ASQ Innovation Culture Building and finally the Extenics.

I met Prof. Cai Wen in HKCIE seminar on 29 Feb 2016 and found that his theory was new and more systematic innovation than brainstorming. The scope is wider than TRIZ.  And then I invited Prof. Cai Wen and Prof. Yang Chunyan to be keynote speakers in the 1st World Summit for Chinese Quality on 8 July 2016 in CityU.  After that I followed Prof. Cai Wen and Prof. Yang Chunyan to study the Extenics and got the Extenics Innovation Method - level 1 certificate.  

Moreover, the magazine named “China Quality” issued by China Association for Quality (CAQ) had four articles to introduce the Extenics in Jan 2017.  One of four articles was written by myself and named “The Extenics Promotion and Perspective in Hong Kong”(可拓學在香港的推廣及展望).

The Extenics is a cross-discipline of Philosophy, Mathematics & Engineering and also a bridge between Natural Science and Social Science because of the Extenics used to solve different contradiction problems.  

Then I introduced the Basic-element (基元) theory included Matter-element (物元), Affair-element (事元) and Relation-element (關係元), as well as, three key elements of them included Object (對象), Characteristic (特徵) and Value (量值).

And then the Extension Innovation Method (Four Step) (可拓創新四步法) was briefed that was Model (建模), Extension (拓展), Transformation (變換) and Selection (選擇) (in short: METS).  After using Basic-element formed the model, we employed the Extension Analysis (拓展分析) included Divergence (發散樹), Correlative (相關網), Implication (蘊含系) and Opening-up (分合鏈) to expand more new ideas.  

After that the Conjugate Analysis (共軛分析) was described based on four pairs that were Mon-material and Material (虛實), Soft and Hard (軟硬), Latent and Apparent (潛顯), as well as, Negative and Positive (負正).  After transformation, the Superiority Evaluation Method (優度評價方法) was employed for Selection.

Finally, I used the Extension Innovation Table to summarize the whole method tools and its application.

At the end, Walter and I took a group photo with students. There are about 50 students in the class.



Technical Seminar – The Opportunities and Challenges of Incubatees in Hong Kong

The Hong Kong Institution of Engineers (HKIE) – MI division, The Institution of Engineering and Technology (IET) and Institution of Mechanical Engineers – Hong Kong Branch, ISE Dept., PolyU and Technology Incubation Network (TIN) co-organized the technical seminar named “Tech Startup – The Opportunities and Challenges of Incubatees in Hong Kong” on 25th Feb 2017.  Before the start of seminar, I took a photo in front of the program flyer.

In the beginning, Prof. Johnny Ng (Chairman, Hong Kong United Youth Association Ltd.) gave a welcoming speech.  He told us the most important elements for startup were Vision, Team and Execution. 

Then all guest speakers took a photo with HKIE representative – Ir. Ritz MH Lau.
(Left: Mr. Kenneth Chau (Chairman, TIN), Ir. Angel Wong (Senior Consultant, HKPC), Ir. Ritz MH Lau (HKIE), I, Mr. Jordan Cheng (CEO Mad Gaze) and Mr. Torin WT Fung (Senior VP, HKAAST))

We received the souvenirs from different organizers.

After presented souvenir, we took a group photo included organizers, speakers and supporting organization representatives.  

I was the first speaker and my topic named “Introduction to Incubation Program and Quality Startup Support in HKSTP”.  Firstly, I briefed our services for Incubatees from Soft Landing to Incubation Program and LEAP Program, as well as, Angel and VC investment networking.

Then I mentioned the benefits to be incubatees in Science Park either our Incu-App, Incu-Tech and Incu-Bio Programmes.  We provided laboratories services, internship arrangement, marketing and networking platform, fund raising opportunities, etc.  

My second part presentation was Quality startup program which was cooperated with HKQAA for their Hong Kong Registration – Start-Ups.  HKSTP was the strategy partner of that scheme and we had signed MoU in 2015 to assist Startup business growth and management skill enhancement.

The second speaker was Mr. Kenneth Chau (Founder & CEO, iMusicTech Limited) and his presentation entitled “The Opportunities of Tech Startups of Launching Crowd Funding (i.e. Kickstarters) in Hong Kong”.  Firstly, he showed a video (from ontv) which introduced his business experience.  He told us the one thing of success was “Proactive”.  Because he wrote a letter to Apple for his idea about iMusic, then Apple support them to be one of their iPhone accessories. However, he met the challenges when iPhone changed the port spec (because of too many stock).  Luckily, Kenneth met some partners in Science Park to help him overcome this risk. 

That’s why Kenneth thought “Kickstarter” could help to avoid over inventory and achieved on-demand manufacturing.  He wrote another letter to the CEO of Kickstarter and explained how they could help Hong Kong startup.  Now Kickstarter established a site for Hong Kong and Singapore, Kenneth was one of administers.  If anyone would like to use this platform, he welcomed to discuss with any people who interested in.

In his Q&A session, one question asked was how to avoid your idea be steal.  He said he learnt from USA that they didn’t afraid their ideas to be steal because they selected to cooperate and make the market big!

Mr. Torin WT Fung (Senior Vice President, Hong Kong Association for the Advancement of Science and Technology (HKAAST)) was the third speaker and his topic entitled “Continuous Learning for Business Startup”. Firstly, Mr. Torin Fung briefed the different between Technology Driven and Market Demand concept from startup. Technology driven separated Innovation and Creation; Market demand separated into three strategies that were Lower price (OEM), Similar price but more features (ODM) and the newest one.

Then he shared four critical factors for business startup included Finance, Innovation, Marketing and Sustainable Business.  He propose the distribution were Marketing ~ 30% Innovation ~ 25%, Sustainable Business ~ 15% and Finance ~ 10%; the remaining 20% would be lucky.

Lastly, he shared two failure cases in the China startups that were Online Service for luxury car maintenance and Cloud funding phone.  The following analysis was from case 1 that technology is low but no marketing, finance and sustainability.  The case 2 was missing all four elements.

The fourth speaker was Mr. Jordan Cheng (Founder & CEO, Mad Gaze) and his topic was “A successful Case Sharing of Local Tech Startup: AR Smart Glass”.  In the beginning, he introduced his experience since graduated from Hong Kong Institute of Vocational Education (IVE) for mobile application and then he taught in IVE.  One day he had idea to establish his company based on student’s question.  He is from 2 staff to 5 staff and then 16 staff (core) and upto now had 80 staff in Hong Kong and 100 in Mainland China.

He explained what different among other IT subcontractors.  They almost provided total solution with guarantee hint rate.  

Finally, Mr. Jordan Cheng explained his product Mad Gaze Smart Glass in which had many different software support and cost for manufacturing much lower than Google Glass.  Their product was recognized by oversea market.

Ir. Angel Wong (Senior Consultant, HKPC) was the last speaker and her topic entitled “Testing and Consulting Services Offered by HKPC to Support Tech Startup in Electronics Products”.  This time, she would like to share the case study – plan for the compliance to regulations during design phase to save project cost and time.

The case was a IOT product but failed in EMC testing.  Therefore, their project budget was increased from HK$700k to HK$820k because of hardware modification, retest and design update.  Moreover, it was also extended the product launch for 2 extra months.  

After that Angel suggested the proper project schedule for design phase as follows:
-          First Prototype: Preliminary check / Design check (test modes / RF settings / spurious emission)
-          Second Prototype: Major changes with modification
-          Third Prototype: Minor updates, submit for certification process (commercial lab)
Finally, pre-test could reduce the total cost from HK$820k to HK$750k.

HKIE-MI Division – http://mi.hkie.org.hk/
20170106: HKIE Seminar on Continuous Education for Career Development in HK Industry - https://qualityalchemist.blogspot.hk/2017/01/hkie-seminar-on-continuous-education.html


CityU Eminence Society AGM 2017

The Annual General Meeting of the CityU Eminence Society was held on 21 Feb 2017.  We reviewed the audited financial statement and elect director/members of executive committee for the 4th Executive Committee.  Ms. Jenny Chan is our immediate past chairlady and Dr. Gary Cheng is our new chairman.  

The meeting photo was taken for memory. 

After the meeting we took a group photo.
(Left: Mr. CK Chan (Director & General Manager, Proficiency Industrial Products Ltd.), I (Manager, Quality System, HKSTP), Ms. Dilys Chau (Partner, Assurance, EY), Dr. Gary Cheng (Managing Director, Gary Cheng CPA Ltd.), Ms. Jenny Chan (Sales Director, Investment Services, KGI Asia Limited), Dr. Peter Ho (CEO, Techworld), Mr. Weeky Wong (Vice Chairman & CEO, Tai Sing Industrial Company Ltd.), Mr. Xavier Wong (Associate Director, ARO, CityU), Mr. William Mak (Partner, Assurance, PricewaterhouseCoopers))

At the end, Ms. Jenny Chan invited all of us to have dinner in CityU.

CityU Eminence Society - http://www.cityues.org/

HKSTP Seminar on Know More about Circular Economy

HKSTP organized a seminar named “Know More about Circular Economy – Benefit Both of Your Company and the Society!” on 21 Feb 2017.  Ms. Catherine Touzard was the guest speaker and she is sustainability and circular economy consultant and teacher serviced in Cirulab.  First, she introduced Cirulab’s network in 12 countries and introduced in Hong Kong since October 1916. 

Then she briefed their mission that “Help companies to renew, innovate and rethink opportunities”.  She used the following diagram to distinct among knowledge, experience and creativity.  

Ms. Catherine Touzard also introduced their set of tools and business games to us. 

After that she introduced the concept from Linear Economy to Circular Economy. She said based on linear economy that “we understand we will have rising issues concerning our raw material supply, but how to avoid it?”

She predicted “we are losing clients for lack of sustainability or social credentials.” And then questioned “threats of new regulations will make our life harder and responsibility higher as manufacturers, but how to anticipate?”  Then she asked us to learn from the nature that “Nature in itself is a perfect economic circle.”

Finally, she introduced the circular economy from raw material to products and then reuse, repair and remake.  So the recycling was the last step and could be skipped if previous steps were effectiveness and efficiency.  The definition from Ellen MacArthur Foundation is “Circular economy is restorative and regenerative by design, and aims to keep products, components and materials at their highest utility and value at all times”.

During Q&A, Kevin Edmunds also shared our science park sustainability performance such as waste recycle system.  

At the end, Ms. Catherine Touzard demonstrated their business game.  

(P.S. My comment is that game seems to modify the Business Model Generation in which added sustainability items for consideration.)



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