2018年6月15日星期五

HKSQ Seminar on “Quality Dimensions of Apps and Infrastructure Development for Smart City – Success Cases”

Hong Kong Society for Quality (HKSQ) and SEEM Department, CityU organized a seminar named “Quality Dimensions of Apps and Infrastructure Development for Smart City – Success Cases” on 14th May 2018.  American Society for Quality HK (ASQHK), HKQFDA and IISE were supporting organizations.  The seminar aimed to share Dr. Shiau YeaJou experience and insight into the key attributes of Apps development, ways to address the real needs of users, and the projected infrastructure needed to support new technologies to be deployed in smart cities.  In the beginning, Mr. Peter Fung (Former Chairman, HKSQ) introduced Dr. Yea-Jou Shiau that he was excutive committee member of Chinese Society for Quality (CSQ), has extensive experience in manufacturing engineering.  His research areas included quality management, service delivery, e-commerce, business analysis, product development and Apps for business and transportation.


Then Dr. Ken Yau (Exco member, HKSQ) introduced SEEM Department and its program including BEng in System Engineering and Management (BENG SEM) and Engineering Doctorate (Engineering Management) (EngD(EM)).


I (Chairman, HKSQ) gave a welcome speech and introduced the background of HKSQ and our activities including the 3rd World Summit for Chinese Quality and Asia Network for Quality (ANQ) Congress 2018, etc.


After that Dr. Albert Tsang (Former Chairman, HKSQ) briefed the trend of ASQ after his trip for WQCI in USA.  He also briefed the recently ASQ Certification and BoK workshops.  


Dr. Yea-jou Shiau ((蕭亞洲) (Deputy CEO of Big Data Application Research Center; Assistant Professor, Department of Marketing and Logistics, China University of Technology) was our guest speaker and his topic entitled “From Apps optimization to Infrastructure Development for Smart City”(APP的優化到智慧城市基礎建設).  Firstly, he explained the different between Apps and Website.  How to retain customer in mobile Apps? Answer is “Content”!  


Then Dr. Shiau briefed the five design rules of User Interface below:
i)                    Easy to use
ii)                  Efficient to use
iii)                Few error
iv)                Subjectively pleasing
v)                  Easy to remember
The control bar designs were different in different OS.



Taipei Metro (MRT) (台北捷運) App has three types of data targets as follows:
i)                    User Amount and Quality Dimension
ii)                  Engagement Analysis
iii)                Function Analysis
Then Dr. Shiau suggested the development process flow to separate advertisement media center and information part.  He suggested to introduce APP UX/UI design procedure and concept.


After that he explained User Experience (UX) and User Interface (UI) using doctor and patient as example.  UX researcher did the preliminary works like studying the user background (as General Doctor screening patient symptoms) and then UX designer (as Main Doctor decided the treatment method) confirmed App structure.  Finally, UI designer (as Surgery Doctor did the operation) implemented App content design and details.  Using Taipei Metro (MRT) as example, he surveyed his students what were important they though in Metro Apps (UX Survey).  He said the results were unexpected.


Dr. Shiau then briefed the UX/UI documentation included Business Plan, Functional Map, Wireframe, Mockup and Prototype.


Function Map transformed the abstract needs to practical function and showed as following diagram.


UI Flow aimed to arrange the operation between function and information pages.  (See diagram below)


Wireframe was the preliminary draft concept before developing the Prototype.


Mockup was highly simulated the final User Interface (UI).  Dr. Shiau suggested us to expense more time in the first three steps – Functional Map, UI Flow and Wireframe.  


The second topic was Smart Services in Smart City.  Apart from Electric Vehicle Charging, Solar Meters and Waste Management, Dr. Shiau research team had projects for other smart services. 


The Smart City Research and Industrial-Academic Collaboration Center, China University of Technology was one of top 20 of 2017 Asia Silicon Valley Development Agency in Taiwan.  And their project named “Smart Laser Detection and Protection – No One Can Escape the Law”. 


Dr. Shiau explained the tracing image mechanism to us.


Video demonstrated the basic operation.


After that he mentioned the infrastructure of Smart City from Land to Road (e.g. Road Lamp and Gateway), then to region (e.g. CCTV cam and weather sensor) and finally inside the Building.  


The highway traffic control system was one of the smart transportation system.


At the end, I represented HKSQ to present a souvenir to Dr. Yea-jou Shiau.


HKSQ Exco had dinner with guests.

(Left: I, Ms. Minda Chiang, Mrs. Tsang, Dr. Quentin Tsang (Intellebot Co., Ltd.)(Peter’s friend), Dr. Yea-jou Shiau, Mr. Peter Fung, Dr. Ken Yau and Dr. Albert Tsang)

Reference:
HKSQ – www.hksq.org
中國科技大學 巨量資料應用研究中心 news - http://cutespaper.cute.edu.tw/2018/03/blog-post_83.html

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