Rules for Quality Management: How to Motivate Your Team to Pursue Excellence

The SME seminar entitled "Rules for Quality Management: How to Motivate Your Team to Pursue Excellence" was organized by Support and Consultation Centre for SMEs (SUCCESS), Trade and Industry Department, HKSAR on 24 July 2012. Dr. Terence Wong (黃桂林) (Founder of Terence Wong & Partners and Asian Top-10 Corporate Trainer 2006) was the guest speaker for this topic. He would like to introduce different methods to motivate yourself and your team to achieve excellence through "The Best Condition(最佳狀態)", "POLE (團隊目標制定與傳播)", "Team Spirit (團隊合作精神)", "HEART (優質管理心法)", "TIME (投入工作)" and "LIFE (讓管理成為生活)".

In the beginning, Dr. Terence Wong used different office scenarios to attract participants and got their input. One of examples was if your boss asked for your confident on the job. His suggested answer was "Yes" plus "Reason". The important thing should be kept yourself in the best condition. He said Emotion should be controlled as professional as you can. You could select to think positive and keep smile. Removed E of Emotion was Motion, indicating to take action. Another example quoted by Dr. Wong was to bring a notebook and pen when you met your boss for any meeting, moreover, prepare at least two solutions for the problem.

The second was POLE implied Plan, Organize, Lead and Evaluate. It could be used to sharing of team objectives. Dr. Wong suggested participants to write down their fortune as foreteller for a week or hope on birthday as the start of POLE. Then Dr. Wong explained the Team Spirit was come from mutual respect and cooperation.

After that Dr. Wong described the secret of quality management in terms of HEART below.
Helping Hands (樂於助人)
Empathy (產生共鳴)
Appreciation (凡事欣賞)
Role/Responsibility/Relationship (角色權責與關係)
Trust (信實可靠)

The way to achieve excellence in your job was TIME. You should be "Total Committed" in your work and "Improvement" every day. "Making Mistake" but learn how to avoid recurrence, as well as, "Evaluation" your work. The family of success was mentioned.
Failure is the Mother of success (失敗乃成功之母)
Evaluation is the Father of success (檢討乃成功之父)
Diligent is the Uncle of success (勤力乃成功之舅父)
Insist is the Cousin of success (堅持乃成功之表妹)

At the end, Dr. Wong used the word "LIFE" as the conclusion. Learn It Form Experience and Learn It For Excellence. There were 3S to be Excellence. They were "Simple", "Speed" and "Scale".

After the seminar, I learned that quality management could be started from personal attitude, and then implemented into a team, finally in system with different methodologies or tools. I took a photo with Dr. Terence Wong for memory.

Reference:
Support and Consultation Centre for SMEs - http://www.success.tid.gov.hk/eindex.html
TW & Partners Co., Ltd. (黃桂林企業事務所) - http://www.twpartners.net/