We firstly arrived at TCL Corporation which was established in 1981. TCL is a global leader in consumer electronics, mobile communications and home appliances (e.g. DVD player, recorder and Blu-ray recorders).
Our Vice-chairman (Humphrey Lee) introduced Hong Kong Society for Quality to TCL during the visit.
Then a representative of TCL showed the background of the company and its quality management system. TCL is the abbreviation of “The Creative Life” (In Chinese terms: 創意感動生活). TCL has 20 manufacturing and processing plants located in various countries including China (7x), Poland, Mexico, Thailand and Vietnam.
They encouraged the usage of 3 Wins Business Model (including TCL, Customer and Supplier). 4 pillars quality framework were also discussed. They are:
DQ – Development Quality
SQ – Supplier Quality
IQ – Industrial Quality
FQ – Field Quality
Another representative of TCL gave us a brief of TPM (Total Production Management).
There are 8 key improvement items that TCL achieved in 2009 as follows:
i) Reduction of WIP
ii) Improvement of efficiency
iii) Suggestion of improvement
iv) OPL (One Point Learning) – Knowledge and Experience Accumulation
v) Quality failure analysis
vi) Lesson of improvement
vii) Faster talent training system
viii) Concurrent development
Faster talent training system was showed as follows.
Factor visit path
We need to wear a pair of antistatic slippers (ESD protection) before entering the plant.
After the tour, I, on behalf of HKSQ, presented the souvenir to TCL representative to express our appreciation on the visit arrangement.
Lastly, we took a group photo in front of TCL Corporation.
(P.S. Two sentences in conference room were found quit interesting and recorded as follows:
講自己, 不講他人! 講主觀, 不講客觀! 講內因, 不講外因!
所有的麻煩都是我們自己造成的, 也是我們自己可以掌控的. )
After lunch, we went to the Eastech Asia Technology Limited, which was founded in 1971. It specializes in manufacturing audio, video, acoustics and information/internet electronics products for consumer and commercial applications (e.g. Home-Theatre-in-a-Box (HTiB), Blu-ray receiver, DVD Music Centre, Sound Bar, Speaker Systems, etc.).
As usual, Humphrey briefed the objectives and mission of HKSQ to Eastech at the beginning.
And then a representative of Eastech introduced their quality management system to us.
He said that Lean concept was employed to enable the driving force of continuous improvement in the following areas:
i) Productivity improvement
ii) Quality improvement
iii) Cost and inventory reduction
iv) End-to-end cycle time reduction
v) Work force engagement
The 12 paradigms of “simple PHILIPS Leadership” (also called Lean Leadership Paradigms) were mentioned as following.
i) Long-term focus on purpose
ii) Market-in (flow & pull)
iii) Overall optimization (reduce waste)
iv) Standards enable continuous improvement
v) Make the problem visible
vi) Stop and fix the problem
vii) People as assets
viii) A leader is a teacher
ix) Go see for yourself on the gemba
x) Why? Why? Why? Why? Why?
xi) Plan slowly, act quickly
xii) Everybody solves problems
During the tour, Eastech staff explained the implementation of the quality system to us.
One special thing we observed was the burn-in testing. Since so many products were subject to the test, the capacity of traditional temperature chamber was found not enough. They modified a room to become a burn-in chamber (with setting at 40C) for mass testing.
After that, we moved to Eastech model line (O-ring) for small volume production. By applying Lean principle, staff stood during work to improve the efficiency. Staff were allowed to have a 10 min rest per 2 hr. Dr. Chin and I took a photo of model line.
Finally, I presented the souvenir to Eastech representative for their kindly arrangement.
We took a group photo in front of Eastech Asia Technology Limited.
(P.S. We also found two sentences in conference room which were meaningful and recorded as follows:
公司願景: 以熱忱的承諾, 改善人們於視聽娛樂的生活模式.
勤奮 節儉 創新 納賢 )
The photo showed our return and CP Chow (HKSQ past chairman) was our visit coordinator.